House of Peluca Reviews 51

TrustScore 4.5 out of 5

4.7

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See what reviewers are saying

Rated 5 out of 5 stars

I bought recently their newest style The Mullet and got me a Shag, and i am in love with both of the wigs. Perfect quality, super nice packaging and a lovely support. 😍 With some small amount of st... See more

Rated 5 out of 5 stars

Amazing work! Super quick delivery and really well packaged. Defo will shop from them again! x

Rated 5 out of 5 stars

I’ve ordered a pre-styled wig from House of Peluca, and the whole experience totally deserves the 5 stars. The quality of the product is very high and definitely worth the money. The shipping was also... See more

Rated 5 out of 5 stars

The quality of the wig Is next level!! It has secure clips, the lace is literally so soft that it looks like nothing.. the hair ventilated on the lace is amazing really looks natural and color is beau... See more

Company details

  1. Beauty Supply Store
  2. Wig Shop

Written by the company

We are London based wig specialists that offer Synthetic wigs, Eyelashes, Cosmetics, and all things drag.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

51 reviews

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Rated 2 out of 5 stars

Not Happy with wig quality

Last month I ordered the purple shag wig, I was very disappointed when it arrived. The wig did not look like it did in the picture. The shape of the curls etc just looked rushed and not done to a satisfactory standard for the price I paid. I also thought the wigs hair quality was awful for the price, so shiny like a cheap Halloween wig. I would’ve loved to have returned the wig but it’s to my knowledge it cannot be returned which is very disappointing as it just continues to sit in the bag unused as I am not happy with it. I’m a working drag queen and from experience a £60 hardfront wig should definitely be of better quality.

September 8, 2022
Rated 1 out of 5 stars

Very cheap, not worth the price

Wig came unstyled, looked nothing like the description, and looked very cheap for the price point.

September 16, 2022
House of Peluca logo

Reply from House of Peluca

Thanks for your review. Im not sure you read the description of the wig that you purchased when you bought it but it does clearly say in the description that to look like the photo the wig will need some minimal styling. We also have in our stories on Instagram styling tips on how to get it looking like the photo, we’ve sold hundreds of this style and this is our first negative review but I guess we can’t please everybody. I do suggest you read the description of the product the next time you purchase something from our store or any other store so you are not disappointed again. Have a great day, House of Peluca team.

Rated 5 out of 5 stars

Gorgeous

Gorgeous, gorgeous wig! It arrived promptly and beautifully packaged with bonus sticker goodies, a postcard and in-depth care instructions. I ordered The Shag Cookies & Cream. I love the style, colour and cut. She needed a lil' TLC since she's a big wig and was delivered in a small box, but perked up right away and was easy to tease with some root powder and a fringe trim.
The perfect cheer-up treat to myself. Thank you House of Peluca!

August 1, 2022
Rated 5 out of 5 stars

Amazing

Wig came exactly as show , and fairly fast as was described, very good quality and the hair still has some movement whilst also feeling secure and hairsprayed enough to avoid damage

June 7, 2022
Rated 5 out of 5 stars

The quality of the wig Is next level!

The quality of the wig Is next level!! It has secure clips, the lace is literally so soft that it looks like nothing.. the hair ventilated on the lace is amazing really looks natural and color is beautiful and 100% accurate. I would definitely recommend this wig to everyone. It will change your life. Shipping was incredibly fast to the US. Worth every penny

February 13, 2022
Rated 5 out of 5 stars

Great Products, Great Service

I made a large order of both styled and unstyled wigs and lashes and not only did it ship internationally from from the UK to Australia incredibly fast, but they also went above and beyond with the packaging to guarantee all the wigs arrived safely in perfect condition! I would 100% recommend House of Peluca, and will definitely be ordering from them again in the future!

August 6, 2021
Unprompted review
Rated 5 out of 5 stars

Edited review about my wig lol

I still think getting asked to review a product before it arrives is a bit slack, but whoever emailed me seemed nice. I will buy from this business again.

stream gaga xo

July 1, 2021
House of Peluca logo

Reply from House of Peluca

Hi, I’m sorry you feel this way but we haven’t received any messages from you so I’m not sure how you can say our customer service is lazy when you haven’t spoken to us.

Yes you are correct, there is an automated system that asks you to review the item but if you had emailed or messaged us with any concerns we would have gladly got back to you and you would have seen that we care a lot about our customer service and the people that are purchasing our wigs, hence the previous 5 stars from everyone. It’s standard procedure for a business to have an automated email to review your purchase when you buy something, if we were to do this manually it would take much of our time up which is used for styling custom orders.

However, We will take on your points and will have a look at the automated email review system with trustpilot but I can assure you we keep very much on top of our orders and had we known you’d been sent four reminders about reviewing the item before it had arrived we would have swiftly looked into this.

I will be in touch via email, all our best
House of Peluca Team

Rated 5 out of 5 stars

such an amazing wig!!

the best wig i have ever had!! so amazing and feels like such high quality hair. i will definitely be a returning customer and i highly recommend them

June 10, 2021
Unprompted review

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