Howdens have been an exemplary company to deal with from day one. They did everything they could to accommodate us looking round their showroom with a first time wheelchair user causing havoc. They o... See more
Company replied

Units 3 & 4, Salcombe Road, Meadow Lane Industrial Estate, DE55 7RG Derbyshire, East Midlands, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Howdens have been an exemplary company to deal with from day one. They did everything they could to accommodate us looking round their showroom with a first time wheelchair user causing havoc. They o... See more
Company replied
Howdens in Alferton (Tom) was very very helpful I went to Howdens in Bulwell and they didn't help me, I was looking foe flooring, they only had a small selection in the nulwell store but didn't talk... See more
Company replied
Great after sales service from Howdens Alfreton. Over 4 years after having my kitchen fitted one of the plastic waste bins split. I rang to request a replacement and they were only sold as a complete... See more
Company replied
All the staff are very helpful and treat me like I’m one of the team. I actually enjoy going there.
Company replied
The UK's No. 1 Trade Kitchen Supplier.
Written by the company
Units 3 & 4, Salcombe Road, Meadow Lane Industrial Estate, DE55 7RG, Derbyshire, East Midlands, United Kingdom
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
So we've purchased a kitchen costing over 8k with there own brand appliances. We still currently have the kitchen wrapped up as our fitter is currently doing building work first. We purchased the kitchen in the September for the sales . Anyway recently we have had to unpack the washer dryer as my washer packed up . We did one wash and the drying took a hefty 4.5 hours and still had damp areas on clothing! But worst of all the washing came out still dirty . So I thought maybe I've put it on an incorrect setting so we just did a wash only to find it's still dirty . So we contacted howdens who then sent an engineer out. He found it not to be faulty after literally running it empty a quick cycle.
We contacted the manager who at first said there's nothing we can do being outside the 30days it is what it is! After heated words he then said he will arrange for a second opinion. Its been over a week and we're still waiting ! Oh and I've two young kids who need clean school uniforms and jobs that require uniform. So it's costing us a fortune at the launderette. I'm very tempted to just send this whole entire kitchen back as it's all in original packaging unused due to the lack of customer service. Its seems once the 30 days is up there not interested! We have only asked if we can purchase a neff or bosch washing machine and not washer dryer and pay the difference . But unfortunately we've had to buy a washer elsewhere and currently now trying to get our money back. I'm really concerned now that if the rest of my kitchen isn't right they won't do a thing despite me putting on the notes not checked etc once the 30 days is up your done . No matter if fitted or not.

Reply from Howdens - Alfreton
Always try hard to get the business done.
Good service although all items were not in stock. So staggered delivery which affected the install

Reply from Howdens - Alfreton
Branch manger & other staff suddenly changed !
Rang branch for price on some doors, come into branch 2 days later to be told they are now discontinued,
Had to choose different doors & then explain to customer!

Reply from Howdens - Alfreton

Reply from Howdens - Alfreton

Reply from Howdens - Alfreton
Great service knowledgeable showroom staff good prices

Reply from Howdens - Alfreton
Used Howdens’s at Alfreton branch for years.
Can’t fault them, very helpful 1st Class

Reply from Howdens - Alfreton
Been using alfreton branch for many years manager Paul and his team are very helpful 👍 5 stars in my opinion

Reply from Howdens - Alfreton
Very pleased with the Alfreton branch. Ash the Sales Consultant is a good listener whilst offering good advice and producing excellent technical drawings. Georgia is very helpful, polite and effectively helped with returns and ordering additional materials. Many thanks.

Reply from Howdens - Alfreton
From the moment I made contact with Lisa who came to measure and design my kitchen . She totally got what my requirements were . Nothing was too much trouble and she came up with three designs to help me decide . She was never pushy and was very professional and knowledgeable about her designs and products . So if you want a great kitchen designer go to the branch in Alfreton Derbyshire and ask for Lisa . You won’t be disappointed.

Reply from Howdens - Alfreton
Wouldn’t advise anyone to shop at howdens as our kitchen turned up with things we didn’t ask for so we had to pay more money and kitchen needed fitting soon as it arrived, measurements was wrong for a lot of things so we had to cut down and bodge together & the sink is tiny didn’t fit a drainer on properly hangs over the edge and touches our taps so really awkward to wash you hands!

Reply from Howdens - Alfreton
You had everything in I needed, got served and loaded quickly, great!
Unfortunately the bathroom lock did not have a strike plate in the box and a pair of handles came both same handed.
I was working the opposite direction to your Alfreton depot , but your Ilkeston depot got me sorted fine.
Hence just the 4 stars!

Reply from Howdens - Alfreton

Reply from Howdens - Alfreton
Great staff at this site quick and polite when serving you
Fast delivery to site
Great quality service throughout
Thanks

Reply from Howdens - Alfreton
It's not me! You have the wrong email address. Try .com or call your customer ffs!

Reply from Howdens - Alfreton
Friendly staff, always helpful. Good kitchen's and other useful stock. I'll keep on using when I can.

Reply from Howdens - Alfreton
Good quality handle & latch packs. In stock with quick collection

Reply from Howdens - Alfreton
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.