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Howdens - Alton Reviews 38

TrustScore 3.5 out of 5

3.7

Unit 16, Newman Lane Industrial Estate, Alton, GU34 2QR Hampshire, South East, GB


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Rated 5 out of 5 stars

We were first in touch with Katie at the Alton Branch in April regarding upgrading the kitchen and fitting out the Laundry. Katie was so helpful in seeing us right through the process. She made sure... See more

Company replied

Rated 5 out of 5 stars

Great friendly but professional staff with a 'can do' attitude so all good.

Company replied

Rated 5 out of 5 stars

Howdens have very kindly donated a fridge freezer to our Special Educational Needs provision for students with severe learning difficulties and complex needs at Alton College. This will support the... See more

Company replied

Rated 5 out of 5 stars

Katie and Chrissy were great. My first renovation project required a new kitchen. My budget was already extremely stretched and I was not sure exactly what I wanted. Katie found some time to see me... See more

Company replied


Company details

  1. Kitchen Supply Store
  2. Bedroom Furniture Store
  3. Door Supplier
  4. Flooring Store
  5. Kitchen Furniture Store

Written by the company

The UK's No. 1 Trade Kitchen Supplier.

The UK’s largest manufacturer and supplier of fitted kitchens, appliances, and joinery products.

Written by the company

'UK's Number 1 Trade Kitchen Supplier' - Fitted bedrooms, doors, joinery, and hardware - everything you need to complete the job, plus projects around the home including flooring, skirting and architrave, stairs and stair parts. Over 850 local depots, local stock, ready to go. UK manufactured cabinetry with a 25-year guarantee. Trusted trade quality - everything we make is tested in our FIRA Gold-Accredited lab - the only one of its standard in the world, Free home survey and design service, work with the trade to create a space that is right on quality, price, and style.
Available Through the Trade
Anyone can have a Howdens kitchen, bedroom or doors, joinery and flooring products, when they are installed with the expertise of the trade. Howdens only sell to the trade, to provide products and a service you can trust. The trade has the skills and experience to complete the whole job, including complex tasks like moving utilities, services and walls and fitting to awkward angles. Local trades also have the best knowledge of local homes and building practices, helping a project run smoothly. Howdens work with the trade to customize their products for non-standard fits at the best price, supported by exclusive trade prices. The Trade add value to your home.
Click & Collect
Howdens trade customers can see their confidential trade prices across thousands of products, add items to a project list, and send their order request straight to their local depot. Whether planning ahead or ordering on the go, Click & Collect is designed to save the trade time on site. Download our Trade App to make collecting products easier. Check local depot stock, build and manage orders, and get in and out of the depot quickly, when it suits your working day. With 24/7 access to your Online Trade Account, you can view live trade prices, order items for collection with Anytime Ordering, manage invoices and payments, track your account balance, and stay in control of your projects from start to finish.
Howdens Expo
Visit Howdens Expo showrooms in Raunds or Howden, to explore their largest collections of kitchens and bedrooms on display, as well as everything you need to complete the job, including sinks, taps, worktops and appliances. Get help and personalized advice from their expert team, see product details up close and find the right solution for your project. You can also view their showrooms online through their Virtual Expo.
Fitted Kitchens
Explore their wide range of high-quality fitted kitchens, from classic styles to contemporary handle less designs, available in a variety of colours and finishes. Their kitchen cupboard doors are designed to provide style and durability, making the kitchen a functional and striking centerpiece for the home.
Joinery
Anyone can have Howdens doors, joinery, and flooring products when they are installed with the expertise of the trade. Visit your local depot to get started and transform a home with joinery products, including skirting and architrave, stair parts, stair cladding, stair winder boxes and flights, decorative mouldings and wall panelling, door casings and linings and loft access and boards, suitable for renovations and new-build projects. Products are available from local stock, with solutions for every budget.
Fitted Bedrooms
Our Bedrooms Mean Business. Organize and optimize space with a wide choice of designs, colours, cabinet sizes, and storage accessories for every space and budget. Make the most of the space you have with flexible fitted bedroom solutions that utilize redundant areas such as corners and alcoves or create a bespoke walk-in wardrobe or dressing room. Sliding door options also mean fitted bedrooms work in even the smallest of rooms. With a wide choice of fitted bedroom ranges and dozens of accessories to personalize your space, Howdens' designers have the expertise to bring your ideas to life.
Template & Fit
Precise and personalized – every detail of your Howdens quartz worktop, Howdens acrylic worktop, or Dekton stone worktop, is chosen by you and expertly created by us. Choose your surface, specify the features, and we will measure, make, and fit it in just 5 working days from template to fit. Our surfaces are created from high-end materials by our expert team, making them a lasting statement in your home.

Contact info

  • Unit 16, Newman Lane Industrial Estate, Alton, GU34 2QR, Hampshire, South East, United Kingdom

  • 01420 751 000

3.7

Average

TrustScore 3.5 out of 5

38 reviews

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Rated 2 out of 5 stars

Great service locally, poor system when trying to order!!

The service I have received from my local store in Alton, from Kevin and his team, has been brilliant. But trying to use your app, to be able to view prices, logging in, setting up of an account and then being told I had the wrong account, has left me feeling frustrated, confused and taken my business elsewhere were. There has been numerous visits to store to try and resolve the issues and also calls to help desk and accounts department, with out any success….!!

February 13, 2026
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Reply from Howdens - Alton

Thank you for your review. Please rest assured we will share your comments internally. If you would like to provide any further details regarding this matter, please email reviews@howdens.com.

Many Thanks

Alexandra

Rated 2 out of 5 stars

The warranty process is insane

The warranty process is insane. I had items that were covered under a 10year warranty but you don't keep orders/invoices on the system over 3years. This meant I wouldn't receive a replacement straight away for door handles that had snapped and needed immediate replacements. Only option is to buy on credit and hope you refund my account.

January 26, 2026
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Reply from Howdens - Alton

Thank you for your review. Please rest assured we will share your comments internally.

If you would like to provide any further details regarding this matter, please email reviews@howdens.com

Many Thanks

Alexandra

Rated 5 out of 5 stars

Can’t praise the staff at Alton enough…

Can’t praise the staff at Alton enough - great service, nothing is too much trouble. Thoroughly knowledgeable and bend over backwards to help. Kevin, John and jack - great bunch of guys, thank you.
Alan seear

October 23, 2025
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Reply from Howdens - Alton

Good afternoon, Thank you for taking the time to write such a great review. All the best, Alexandra

Rated 4 out of 5 stars

There was a lack of available staff

There was a lack of available staff, I had to wait for service. Once they appeared, all good.

July 8, 2025
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Reply from Howdens - Alton

Hello Philip,

Thank you for your feedback. We apologise for the wait you experienced, and we're glad to hear that the service met your expectations once staff were available.

Best wishes and have a lovely day!

Rated 5 out of 5 stars

Very friendly and helpful staff and…

Very friendly and helpful staff and good that they do a site visit if any problems will always go to Howdens

February 14, 2025
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Reply from Howdens - Alton

Hi there Gary Kelly, Thanks for leaving this 5 star review for the Howdens - Alton depot! Take care and have a lovely day.

Rated 5 out of 5 stars

Alton branch

Alton branch. Always good service and everyone is helpful.

October 5, 2024
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Reply from Howdens - Alton

Good morning Gary Bredin, thank you for taking the time out of your day to leave this review. Have a lovely day!

Rated 5 out of 5 stars

Excellent Customer Service

As always excellent customer service. Delivered in a pleasant professional way. Would not go anywhere else for advice on buying insurance. Many thanks to Mat at the Alton Branch this morning.

September 11, 2024
Unprompted review
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Reply from Howdens - Alton

Good morning, We are so pleased to read your positive comments, thanks for leaving such a great review. Have a great day. Cha

Rated 5 out of 5 stars

great advice

Helpful, quick and constructive

March 1, 2024
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Reply from Howdens - Alton

Good afternoon Mark, thanks so much for leaving this 5* review! That is great news. We hope to see you again soon. Best wishes. Alan.

Rated 5 out of 5 stars

A big thank you to Howdens

Howdens have very kindly donated a fridge freezer to our Special Educational Needs provision for students with severe learning difficulties and complex needs at Alton College. This will support the delivery of our 'Plan, shop & cook lessons where students learn to shop on a budget, prevent food waste and promote awareness of safe storage of foods. Great communication and a very friendly delivery team.
A big thank you to Howdens from 'The Independence Hub'.

February 22, 2024
Unprompted review
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Reply from Howdens - Alton

Good afternoon Sophie, thanks for taking the time out of your day to leave this positive review for our Alton depot! Take care and have a lovely day. Alan.

Rated 4 out of 5 stars

Good staff 👍

February 2, 2024
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Reply from Howdens - Alton

Good morning Andy. Thank you for your great feedback. All the best, Zara.

Rated 5 out of 5 stars

Really great experience of…

Really great experience of Howdens-Alton. Helpful, experienced kitchen designer. I was able to have time with her, designing the kitchen together and seeing the actual products. Any queries answered promptly. I am very thrilled with my new kitchen.

October 25, 2023
Unprompted review
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Reply from Howdens - Alton

Hi Diana, Thanks for leaving this 5 star review for the Howdens - Alton depot! Have a lovely day! Tash.

Rated 5 out of 5 stars

Katie and Chrissy were great.

Katie and Chrissy were great.

My first renovation project required a new kitchen. My budget was already extremely stretched and I was not sure exactly what I wanted. Katie found some time to see me on the same day and designed a pretty, bijoux kitchen for the small space I had available. Wisely not trusting my measurements she popped over that afternoon to check everything and then provided a generous discount to take me over the finishing line. Thank you for the excellent service and product.

July 7, 2023
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Reply from Howdens - Alton

Hi Thomas, Thanks for leaving this 5 star review for the Howdens - Alton depot! Have a lovely day! Tash.

Rated 1 out of 5 stars

We have tried to order wardrobe doors…

We have tried to order wardrobe doors x3 but each time they arrive damaged
It has cost us money to pay builders to collect them
N they are damaged!
Three times now this has happened
Originally Chrissy at Alton was going to charge us for two delivery which were damaged
I am about to order a kitchen but have serious doubts
Pat Gruber

July 10, 2023
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Reply from Howdens - Alton

Thank you for bringing this to our attention, Pat. Please be assured we will raise your comments with the Alton depot for their acknowledgment- someone will be in touch shortly to help further.

Rated 5 out of 5 stars

A Great Service

We were first in touch with Katie at the Alton Branch in April regarding upgrading the kitchen and fitting out the Laundry. Katie was so helpful in seeing us right through the process. She made sure we'd considered everything and nothing was too much trouble. Whenever I needed to contact the Alton branch, the other members of staff I spoke to were friendly, polite and always helpful. I will definitely be returning here as we upgrade the rest of the house and I would highly recommend Howdens in Alton to others. It's been stress free and a pleasure.

May 11, 2023
Unprompted review
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Reply from Howdens - Alton

Hi Tony, Thanks for leaving this 5 star review for the Howdens - Alton depot! Many Thanks, Tash.

Rated 5 out of 5 stars

Exceeded Expectations

From the very first time we visited Howdens in Alton, Katie Adlam was welcoming, friendly and very knowledgeable. She was able to listen to our ideas, offer guidance and alternatives and interpret them into a kitchen design that exceeded all our expectations. To then see this design through to completion was nothing short of amazing. I would highly recommend Howdens Katie you are an absolute credit to Howdens and can't thank you enough for all that you did.

March 20, 2023
Unprompted review
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Reply from Howdens - Alton

Hi, Thanks for leaving this 5 star review for the Howdens - Alton depot! Take care and have a lovely day, Tash.

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