The staff always try to help in any way they can, I get most of my materials from howdens flooring and doors also screws eg
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Unit 2, Springfarm Industrial Estate, BT41 4NZ Northern Ireland, Northern Ireland, GB
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The staff always try to help in any way they can, I get most of my materials from howdens flooring and doors also screws eg
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Customer service is second to none. I know all of the staff by name and they are always very pleasant and helpful, nothing is too much trouble. The free kitchen design facility is marvelous, bringin... See more
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Patrick McBride, Jordan & Owen were so very helpful in working with Howdens. They helped us configure, design, and purchase all the cabinetry & sink needed for our Mudroom / Washroom
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Regular customer. Location of Antrim depot is good , close to motorway and plenty of parking. Staff always friendly and helpful. I understand that is impossible for Howdens to have everything in stock... See more
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The UK's No. 1 Trade Kitchen Supplier.
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Unit 2, Springfarm Industrial Estate, BT41 4NZ, Northern Ireland, Northern Ireland, United Kingdom
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AWFUL AFTER SALES
We recently spent almost £14k on a kitchen from antrim depot. Staff can't be more helpful until you part with your cash. After you part with your money you appear to have very little hope of getting anything sorted. Our joiner was back and forth to Howdens over missing parts repeatedly over the 2 weeks he was fitting the kitchen. In the end he ended up making a door himself from off cuts rather than bothering going again.
The extractor fan is the noisiest fan I have ever heard in my life. You can barely have a conversation. The hob doesn't work. I'm he splashback exploded as soon as it was removed from box and the sink supplied was such thin material it bent with the slightest touch. We had to source a new sink online.
These issues have been raised with antrim depot who told me someone would call me back. They didn't. Then I called again I was told they would replace the hob and refund sink. Only to be called the next day and told an engineer would need to check hob. Still waiting on that happening meanwhile I have a hob that seems to have a life of its own, sometimes it works, sometimes it doesn't. How am I to prove this to engineer unless he wants to move in and cook my dinner every night. Oven and microwave are high spec, why the designer specced such a low spec of hob is beyond me. I would never use Howdens or their Lamona products ever again.

Reply from Howdens - Antrim
My experience was very good, Pat was very helpful, I purchased 3 doors, he was able to let me know when they would arrive and I was got hinges and handles.

Reply from Howdens - Antrim
It was very efficient quick and easy staff really friendly and helpful

Reply from Howdens - Antrim
The team in Antrim are amazing. Welcoming, friendly & very knowledgeable... A+

Reply from Howdens - Antrim
Staff so helpful and friendly nothing was a problem

Reply from Howdens - Antrim
Great design set up.
Staff very helpful and friendly.
Very happy to get whole set up from kitchen to floor.
Delivery on time.
Overall very pleased from start to finish.

Reply from Howdens - Antrim
Very friendly and welcoming never realized they stocked as much .

Reply from Howdens - Antrim
Great help from Pat who took time to assist. Great price and quality.

Reply from Howdens - Antrim
Well designed kitchen. Smooth from beginning to end fitters first class.

Reply from Howdens - Antrim
Poor aftermarket customer service. Kitchen countertops warped after 8 months. Howdens said joiner at fault. Joiner said quality issue. Neither party would deal with issue. Now I will have to purchase a new countertop and find another joiner to fit all it at my own additional expense. There is no protection buying a kitchen this way as they say customer is joiner not the buyer. Its unfortunate as everything else OK..
***update, Howdens reached out to me after seeing this review and offered me replacement countertops which I gladly accepted. I should have researched fitter better. ***

Reply from Howdens - Antrim
Awesome experience, staff are not only friendly but also very professional in Manner. highly recommended by my personal experience.

Reply from Howdens - Antrim
Very helpful staff well stocked very good prices

Reply from Howdens - Antrim

Reply from Howdens - Antrim
Superb team at Antrim; from account setup to ordering items, everyone was incredibly helpful and professional. One issue I would have is the need to improve the app; loads of potential and scope with it, in terms of time-saving and convenience, but it’s just not there yet.

Reply from Howdens - Antrim
Great service.
All staff very helpful and had a good understanding of what i needed and suggested all that i needed for the job

Reply from Howdens - Antrim

Reply from Howdens - Antrim
I found the staff very helpful and nothing was too much bother.

Reply from Howdens - Antrim
Luke , kitchen designer from Howdens, Antrim couldn't have been more helpful, even to the extent of us changing layout on afew occasions,was always able to meet our demands. Quality is great for the price and I'd definitely recommend. Thanks.

Reply from Howdens - Antrim
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