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Howdens - Ashford South Reviews 

50
TrustScore 4 out of 5

4.0

Unit 5, Axiom, Hall Avenue, Orbital Park, TN24 0AA Ashford, South East, GB


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Rated 5 out of 5 stars

Goods ordered online were ready to collect and loaded for me,better than struggling with heavy goods at a DIY shed

Company replied

Rated 5 out of 5 stars

From the moment we stepped into Howdens Ashford South, we were greeted with friendliness and efficiency. The staff were all very accommodating, and Aaron in particular provided us with a service tha... See more

Company replied

Rated 5 out of 5 stars

Always a pleasure to deal with the team at howdens Ashford collin and the team Maggie and Eddie first class

Company replied

Rated 5 out of 5 stars

Very good quality product, delivered really quickly and dealt with by the team very efficiently.

Company replied


Company details

  1. Kitchen Supply Store
  2. Bedroom Furniture Store
  3. Door Supplier
  4. Flooring Store
  5. Kitchen Furniture Store

Written by the company

The UK's No. 1 Trade Kitchen Supplier.

The UK’s largest manufacturer and supplier of fitted kitchens, appliances, and joinery products.

Written by the company

'UK's Number 1 Trade Kitchen Supplier' - Fitted bedrooms, doors, joinery, and hardware - everything you need to complete the job, plus projects around the home including flooring, skirting and architrave, stairs and stair parts. Over 850 local depots, local stock, ready to go. UK manufactured cabinetry with a 25-year guarantee. Trusted trade quality - everything we make is tested in our FIRA Gold-Accredited lab - the only one of its standard in the world, Free home survey and design service, work with the trade to create a space that is right on quality, price, and style.
Available Through the Trade
Anyone can have a Howdens kitchen, bedroom or doors, joinery and flooring products, when they are installed with the expertise of the trade. Howdens only sell to the trade, to provide products and a service you can trust. The trade has the skills and experience to complete the whole job, including complex tasks like moving utilities, services and walls and fitting to awkward angles. Local trades also have the best knowledge of local homes and building practices, helping a project run smoothly. Howdens work with the trade to customize their products for non-standard fits at the best price, supported by exclusive trade prices. The Trade add value to your home.
Click & Collect
Howdens trade customers can see their confidential trade prices across thousands of products, add items to a project list, and send their order request straight to their local depot. Whether planning ahead or ordering on the go, Click & Collect is designed to save the trade time on site. Download our Trade App to make collecting products easier. Check local depot stock, build and manage orders, and get in and out of the depot quickly, when it suits your working day. With 24/7 access to your Online Trade Account, you can view live trade prices, order items for collection with Anytime Ordering, manage invoices and payments, track your account balance, and stay in control of your projects from start to finish.
Howdens Expo
Visit Howdens Expo showrooms in Raunds or Howden, to explore their largest collections of kitchens and bedrooms on display, as well as everything you need to complete the job, including sinks, taps, worktops and appliances. Get help and personalized advice from their expert team, see product details up close and find the right solution for your project. You can also view their showrooms online through their Virtual Expo.
Fitted Kitchens
Explore their wide range of high-quality fitted kitchens, from classic styles to contemporary handle less designs, available in a variety of colours and finishes. Their kitchen cupboard doors are designed to provide style and durability, making the kitchen a functional and striking centerpiece for the home.
Joinery
Anyone can have Howdens doors, joinery, and flooring products when they are installed with the expertise of the trade. Visit your local depot to get started and transform a home with joinery products, including skirting and architrave, stair parts, stair cladding, stair winder boxes and flights, decorative mouldings and wall panelling, door casings and linings and loft access and boards, suitable for renovations and new-build projects. Products are available from local stock, with solutions for every budget.
Fitted Bedrooms
Our Bedrooms Mean Business. Organize and optimize space with a wide choice of designs, colours, cabinet sizes, and storage accessories for every space and budget. Make the most of the space you have with flexible fitted bedroom solutions that utilize redundant areas such as corners and alcoves or create a bespoke walk-in wardrobe or dressing room. Sliding door options also mean fitted bedrooms work in even the smallest of rooms. With a wide choice of fitted bedroom ranges and dozens of accessories to personalize your space, Howdens' designers have the expertise to bring your ideas to life.
Template & Fit
Precise and personalized – every detail of your Howdens quartz worktop, Howdens acrylic worktop, or Dekton stone worktop, is chosen by you and expertly created by us. Choose your surface, specify the features, and we will measure, make, and fit it in just 5 working days from template to fit. Our surfaces are created from high-end materials by our expert team, making them a lasting statement in your home.

Contact info

  • Unit 5, Axiom, Hall Avenue, Orbital Park, TN24 0AA, Ashford, South East, United Kingdom

  • 01233 372 200

4.0

Great

TrustScore 4 out of 5

50 reviews

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4.0

All reviews

(50)

9,413 reviews in the last 12 months

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Rated 5 out of 5 stars

Very good quality product

Very good quality product, delivered really quickly and dealt with by the team very efficiently.

March 29, 2023
Howdens - Ashford South logo

Reply from Howdens - Ashford South

Hi, Thanks for leaving this 5 star review for the Howdens - Ashford South depot! Have a lovely day! Tash.

Rated 1 out of 5 stars

My experience was very very poor…

My experience was very very poor actually lost me a £40,000 job

June 24, 2022
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Reply from Howdens - Ashford South

Thank you for bringing this matter to our attention. Please be assured we will raise your comments with the Ashford South depot for their acknowledgment and clarity on the situation. If you would like to discuss this matter further, please email reviews@howdens.com.

Rated 5 out of 5 stars

Prompt service

Prompt service, quality kitchen product delivered on time and within budget. Well done.

August 10, 2022
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Reply from Howdens - Ashford South

Good afternoon, Thanks for reviewing our Howdens – Ashford South depot. Have a lovely day! Tash.

Rated 5 out of 5 stars

Paul was excellent

Paul at Howdens was absolutely fantastic!
Talked us through all options and offered us the best price compared to all the other suppliers!
Kitchen came when agreed and as agreed and looks fantastic!
Would use again in a heartbeat!

January 31, 2022
Unprompted review
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Reply from Howdens - Ashford South

Hello Jake, Thank you for your feedback on our Howdens – Ashford South depot. It's great to read your comments. Have a great day, Tash.

Rated 4 out of 5 stars

Very poor service

Very poor service.

Notified the depot that my account was being used fraudulently. No response and no action taken.

Then another transaction was done through the account.

EDIT:

Representative has contacted me and dealt with the matter. It turns out a voicemail had been missed. Matter has been dealt with well.

If using I would recommend remaining diligent as this may occur on many accounts.

January 30, 2022
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Reply from Howdens - Ashford South

Thank you for bringing this matter to our attention. Please rest assured we will share your feedback internally. If you would like to provide any further details regarding this matter, please email reviews@howdens.com.

Rated 5 out of 5 stars

Good experiences all round

The whole team at the ashford South depot have always been welcoming and friendly.
Warehouse staff are extremely helpful and considerate.
Had my own kitchen measured up by cheeky chappie Ernie, who did a great job of working with our needs and drawing up a beautiful kitchen for us, which I really must get round to fitting...

January 14, 2022
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Reply from Howdens - Ashford South

Good afternoon Richard, thanks so much for leaving this 5* review! That is great news. We hope to see you again soon. Best wishes. Harriet.

Rated 5 out of 5 stars

Amazing Experience

Having Howdens design and supply our kitchen was perfect. From start to finish the whole experience was great. Ernie was able to design a beautiful kitchen that accommodates to our needs and he was able to make the kitchen space, work to its full potential. All the staff were very friendly and helpful, and the items were delivered on time.

December 20, 2021
Unprompted review
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Reply from Howdens - Ashford South

Hi Shygi. We are so pleased to read your positive comments, thanks for leaving such a great review. Thank you.

Rated 4 out of 5 stars

Recent visit

Re recent visit -tardy opening so had to forgo picking up req bits and get to the job, visited later that afternoon and got the req bits -usually 5 stars but dropped a star this time 🙂

December 4, 2021
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Reply from Howdens - Ashford South

Good afternoon. Thank you for your feedback. All the best, Harriet.

Rated 1 out of 5 stars

Rusty lamona oven will not repair…

So this was posted nearly a week ago Howdens said they would look into to it but still nothing ! They sold me this oven, they should deal with it going wrong as its only just 3 years old. DONT BUY A LAMONA APPLIANCE WITH THEIR KITCHENS !

As previous review Purchased howdens kitchen 3 years ago and appliances from Orbital Park, Ashford Kent. Including a Lamona double tower fan oven.

Oven now not working lamona contacted sent engineer. Said fan bolt at the back is rusty and can't get off to replace fan and element. Rusty??? Probably a faulty oven from start when we explained the fan has always been very noisy and food cooked quicker at the back. It's an oven, why is it rusty.
Engineer left without fixing and extremely unhelpful.
Terrible service and rubbish oven !
Phoned Howdens they said they can't help? So I have a 3 year old oven not working, a family and Christmas coming!
Trading standards next!

December 1, 2021
Unprompted review
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Reply from Howdens - Ashford South

Thank you for bringing this matter to our attention, Mrs Smith. Can you please email reviews@howdens.com with your postcode & Surname? We will check the system to see which engineer attended and establish if we can assist.

Rated 5 out of 5 stars

First Class Service

The entire experience from design, choosing colours and finishes, to ordering and delivery have all been superb. This is my first time dealing with Howdens Ashford South and i am a massive advocate, it has been seamless from start to finish. Paul and his team have delivered the project expertly and we are very satisfied with the outcome. Thank you to you all!

November 22, 2021
Unprompted review
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Reply from Howdens - Ashford South

Hi Andrea, thank you for leaving this positive review - that is great to hear! Take care and enjoy your day. Ellie.

Rated 5 out of 5 stars

Paul and the team at South Ashford…

Paul and the team at South Ashford branch have been absolutely superb. Nothing too much for them and excellent service. Paul the Manager is extremely knowledgable and is a credit to the business. Thank you for your expertise and for helping to make our new kitchen a success. Well done

November 22, 2021
Unprompted review
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Reply from Howdens - Ashford South

Hi Mark, thank you for leaving this positive review - that is great to hear! Take care and enjoy your day. Ellie.

Rated 5 out of 5 stars

Ernie is the very best 👍

Ernie designed our kitchen for us and we are over the moon with it. 😃
He listened to what we wanted to create and made it happen.
We changed our mind several times but that didn’t seem to faze him, he took time to go through everything with us so we were 100% happy with the design.
We couldn’t have done it without him. Would recommend him to everyone 👍

October 22, 2021
Unprompted review
Howdens - Ashford South logo

Reply from Howdens - Ashford South

Good afternoon Deborah, thanks for taking the time out of your day to leave this positive review for our Ashford South depot! Take care and have a lovely day. Harriet

Rated 5 out of 5 stars

Ashford South Branch 5 Star service

Struggling with a long term health problem and having been let down by a previous supplier I popped to Howdens. The service was excellent, I had a visit in days and Aaron was so patient, he really considered my needs given disability was friendly and knowledgeable, just a breath of fresh air. The designs were delivered in days even after tweaking and units too. Delivery was a breeze as well and everyone at the branch couldn’t be more helpful. A real life lesson that the most expensive isn’t always the best as the pricing was so competitive too. Love our new units, can’t wait to see them in situ, thank you Ashford South.

October 8, 2021
Unprompted review
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Reply from Howdens - Ashford South

Good morning, thanks so much for leaving this 5* review! That is great news. We hope to see you again soon. Best wishes. Harriet.

Rated 5 out of 5 stars

Aaron Ashford South Store A++

Aaron came to my property to measure up for a new kitchen, he sent a few different designs over immediately and I agreed on one, the kitchen was delivered on time and has now been fitted it looks fantastic and Aaron really knows how to make the most of a room! I will certainly be using him again and highly recommend him and Ashford Howdens South Store , thanks again Aaron A++ ! 👍🏻
Charlie

September 5, 2021
Unprompted review
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Reply from Howdens - Ashford South

Good afternoon Charlie, thanks for taking the time out of your day to leave this positive review for our Ashford South depot! Take care and have a lovely day. Harriet

Rated 5 out of 5 stars

Excellent service

Excellent service - excellent product!

September 4, 2021
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Reply from Howdens - Ashford South

Hi Lorna, thank you for leaving this positive review - that is great to hear! Take care and enjoy your day. Harriet.

Rated 5 out of 5 stars

Really good service AAA!!

Really good service AAA!!! Deliverd on time.
When you go in to the shop they are friendly and know what they are talking about.
If you want to see a really good team working together go to howdens South Ashford.

August 20, 2021
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Reply from Howdens - Ashford South

Hi Rhys. Thank you for your five-star review. It's great to read your feedback regarding our service. Many thanks, Harriet.

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