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Howdens - Aston Reviews 46

TrustScore 4.5 out of 5

4.7

Units 2 & 3 , Thimble Mill Lane, Aston, B6 7RA Birmingham, Wales & West, GB


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See what reviewers are saying

Rated 5 out of 5 stars

Very helpful staff. No pressure and willing to listen to request to supply requirements. All was sorted with delivery dates explained.

Company replied

Rated 4 out of 5 stars

There availability on some items is only downfall, as a trademan / property investor another issue is there opening times… at 6.30pm when you find that an end panel is missing or a sink is left hand d... See more

Company replied

Rated 5 out of 5 stars

The staff at Aston were brilliant from the design to the supply of our new kitchen.I had lots of questions over a few weeks and all were answered quickly ,they were so helpful.Once the kitchen was ord... See more

Company replied

Rated 5 out of 5 stars

I recently joined back up with Howdens after a long break from the trade. I can't appreciate the staff at the Aston branch enough. You're all so friendly, approachable and best of all, know what your... See more

Company replied


Company details

  1. Kitchen Supply Store
  2. Bedroom Furniture Store
  3. Door Supplier
  4. Flooring Store
  5. Kitchen Furniture Store

Written by the company

The UK's No. 1 Trade Kitchen Supplier.

The UK’s largest manufacturer and supplier of fitted kitchens, appliances, and joinery products.

Written by the company

'UK's Number 1 Trade Kitchen Supplier' - Fitted bedrooms, doors, joinery, and hardware - everything you need to complete the job, plus projects around the home including flooring, skirting and architrave, stairs and stair parts. Over 850 local depots, local stock, ready to go. UK manufactured cabinetry with a 25-year guarantee. Trusted trade quality - everything we make is tested in our FIRA Gold-Accredited lab - the only one of its standard in the world, Free home survey and design service, work with the trade to create a space that is right on quality, price, and style.
Available Through the Trade
Anyone can have a Howdens kitchen, bedroom or doors, joinery and flooring products, when they are installed with the expertise of the trade. Howdens only sell to the trade, to provide products and a service you can trust. The trade has the skills and experience to complete the whole job, including complex tasks like moving utilities, services and walls and fitting to awkward angles. Local trades also have the best knowledge of local homes and building practices, helping a project run smoothly. Howdens work with the trade to customize their products for non-standard fits at the best price, supported by exclusive trade prices. The Trade add value to your home.
Click & Collect
Howdens trade customers can see their confidential trade prices across thousands of products, add items to a project list, and send their order request straight to their local depot. Whether planning ahead or ordering on the go, Click & Collect is designed to save the trade time on site. Download our Trade App to make collecting products easier. Check local depot stock, build and manage orders, and get in and out of the depot quickly, when it suits your working day. With 24/7 access to your Online Trade Account, you can view live trade prices, order items for collection with Anytime Ordering, manage invoices and payments, track your account balance, and stay in control of your projects from start to finish.
Howdens Expo
Visit Howdens Expo showrooms in Raunds or Howden, to explore their largest collections of kitchens and bedrooms on display, as well as everything you need to complete the job, including sinks, taps, worktops and appliances. Get help and personalized advice from their expert team, see product details up close and find the right solution for your project. You can also view their showrooms online through their Virtual Expo.
Fitted Kitchens
Explore their wide range of high-quality fitted kitchens, from classic styles to contemporary handle less designs, available in a variety of colours and finishes. Their kitchen cupboard doors are designed to provide style and durability, making the kitchen a functional and striking centerpiece for the home.
Joinery
Anyone can have Howdens doors, joinery, and flooring products when they are installed with the expertise of the trade. Visit your local depot to get started and transform a home with joinery products, including skirting and architrave, stair parts, stair cladding, stair winder boxes and flights, decorative mouldings and wall panelling, door casings and linings and loft access and boards, suitable for renovations and new-build projects. Products are available from local stock, with solutions for every budget.
Fitted Bedrooms
Our Bedrooms Mean Business. Organize and optimize space with a wide choice of designs, colours, cabinet sizes, and storage accessories for every space and budget. Make the most of the space you have with flexible fitted bedroom solutions that utilize redundant areas such as corners and alcoves or create a bespoke walk-in wardrobe or dressing room. Sliding door options also mean fitted bedrooms work in even the smallest of rooms. With a wide choice of fitted bedroom ranges and dozens of accessories to personalize your space, Howdens' designers have the expertise to bring your ideas to life.
Template & Fit
Precise and personalized – every detail of your Howdens quartz worktop, Howdens acrylic worktop, or Dekton stone worktop, is chosen by you and expertly created by us. Choose your surface, specify the features, and we will measure, make, and fit it in just 5 working days from template to fit. Our surfaces are created from high-end materials by our expert team, making them a lasting statement in your home.

Contact info

  • Units 2 & 3 , Thimble Mill Lane, Aston, B6 7RA, Birmingham, Wales & West, United Kingdom

  • 0121 328 5616

4.7

Excellent

TrustScore 4.5 out of 5

46 reviews

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1-star

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Rated 5 out of 5 stars

Professional

Professional, friendly and helpful

November 8, 2023
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Reply from Howdens - Aston

Hi, Thanks for leaving this positive review. Have a lovely day! Tash.

Rated 2 out of 5 stars

Order issues

The order wasn't complete to collect and this could have been handled better . Unfortunately a gesture of understanding would have been a start .

August 10, 2023
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Reply from Howdens - Aston

Thank you for your feedback, Mohamed. Howdens takes all feedback very seriously and we would like to assure you that your comments have been noted and passed to the relevant people for further investigation.

Rated 1 out of 5 stars

trying to reactivate account both…

trying to reactivate account both ladies at counters were very rude. Never faced issues like this in any other branch.no resolution only want to speak can you get staff trained to be polite

August 9, 2023
Unprompted review
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Reply from Howdens - Aston

Sorry to hear you have been disappointed by your experience with the Aston depot. Please be assured we will share your comments internally. If you would like to discuss this matter further, please email reviews@howdens.com.

Rated 5 out of 5 stars

…shout out to Ashraf, KAS

I have recently had my kitchen supplied by Howdens in Aston. I am so grateful to my kitchen designer..... Kas..... I felt at total ease & in no doubt that the end product would be wonderful. Kas came as promised at the time appointed to take all the measurements, also giving some much appreciated ideas ensuring that I would have a very well designed kitchen... throughout the whole process I was kept updated, the items were delivered at the time specified. The fitters did a sterling job. During this fitting phase there were a couple of minor issues that needed attention. Once I contacted Kas the issues were quickly sorted out ..... nothing was too much trouble, he was always so very pleasant and was genuinely interested in ensuring that i would be happy with the finished product and with hand on heart I am truly delighted with my new kitchen.... the quality of the materials are very high standard, also extremely well made. So because of my experience with Kas who has always been enthusiastic, approachable & so polite, I will most certainly be recommending Howdens to anyone who would like to have a great quality kitchen. So a BIG THANK YOU 😊 to KAS for your brilliant input, for your professionalism and high quality/standard detail to your work. ...... my only regret is that I’ve taken so long to write this review........ 🌟🌟🌟🌟🌟
I would also like to say that all the staff I dealt with at Howdens ( Aston) was always polite and very pleasant. All issues was sorted out honestly and they always kept me updated…. So a special mention to Michelle also…. Who stepped in when Kas was not available.
Also their prices are unprecedented when compared to other kitchen suppliers whom I got quotes from ….. I got SO MUCH MORE for my pounds from Howdens. So once again BIG UP … Howdens (Aston) branch 👍🏼🌟🌟🌟🌟🌟

May 5, 2023
Unprompted review
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Reply from Howdens - Aston

Hi, We are so pleased to read your positive comments, thanks for leaving such a great review. Take care and have a lovely day, Tash.

Rated 1 out of 5 stars

Charging extortionate prices

Charging extortionate prices - be vigilante to check all invoices.

June 28, 2023
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Reply from Howdens - Aston

Sorry you've been disappointed with our pricing. We've shared your feedback with the depot.

Rated 1 out of 5 stars

Shocking..

Shocking..
Purchased and fitted a kitchen from them a few small items was short from order went back to get them the sales person had the cheek to charge me for them.
Ontop of that she tried to sell me items I don't need as my account balance was clear and had no pending payments. Shocking that they value there sales figures more than the customers they try to squeeze every penny out of you.

Buyer beware.

April 3, 2023
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Reply from Howdens - Aston

We're sorry to hear you have been disappointed by your experience with the Aston depot. It would be helpful if you could email us with your contact details, account name/number, and confirmation of the depot in question to reviews@howdens.com so that we can help further.

Rated 4 out of 5 stars

There availability on some items is…

There availability on some items is only downfall, as a trademan / property investor another issue is there opening times… at 6.30pm when you find that an end panel is missing or a sink is left hand drainer instead of right hand drainer! Your at a standstill until next day or if satday, then have to wait till Monday 🤦‍♂️

February 1, 2023
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Reply from Howdens - Aston

Hi Dale, Thank you for your feedback- we will share your comments internally. All the best, Tash

Rated 1 out of 5 stars

Poor service

Aston birmingham branch.
Overpriced products
Trade only but bnq and wickes are cheaper and anybody can buy from them.
Poor service and products are not of same quality as they used to be.

January 29, 2023
Unprompted review
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Reply from Howdens - Aston

Thank you for taking the time to leave this review. We are sorry you've been disappointed with our pricing- we have shared your feedback with the depot.

Rated 5 out of 5 stars

Delivery on time

Delivery on time. Help from the driver to get the kitchen up to an upstairs flat. All good thanks

March 16, 2023
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Reply from Howdens - Aston

Hi, Thanks for leaving this 5 star review for the Howdens - Aston depot! All the best, Tash.

Rated 4 out of 5 stars

Jus general and help full service when…

Jus general and help full service when you get to the counter
the last time i was in the shop in Aston.
Icant rememble the date, but I rememeber the experience

October 24, 2022
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Reply from Howdens - Aston

Hi, Thanks for leaving this 4 star review for the Howdens – Aston depot! Have a lovely day! Tash.

Rated 5 out of 5 stars

Excellent customer service,

Excellent customer service,

Thank you very much.

June 2, 2022
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Reply from Howdens - Aston

Good afternoon, Thanks for leaving this positive review. Take care and have a lovely day, Tash.

Rated 5 out of 5 stars

Michelle was amazing and very pro…

Michelle was amazing and very pro active in getting my account set up and first order sorted. She is a credit to your team in Aston.

May 14, 2022
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Reply from Howdens - Aston

Good afternoon, Thanks for reviewing our Howdens – Aston depot. Take care and have a lovely day, Tash.

Rated 5 out of 5 stars

Excellent customer services

Excellent customer services. Special thanks to Michelle and the rest of the Team for their professional support and guidance

January 10, 2022
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Reply from Howdens - Aston

Hi. We are so pleased to read your positive comments, thanks for leaving such a great review. Harriet.

Rated 3 out of 5 stars
Howdens - Aston logo

Reply from Howdens - Aston

Good morning. Thank you for leaving a review of our Aston depot. We have shared your rating with the depot but it would be helpful if you could email us with some details of why you’ve been dissatisfied with your experience at Howdens to reviews@howdens.com so that we can help further

Rated 1 out of 5 stars

Poor kitchen drawing nothing fit as…

Poor kitchen drawing nothing fit as suggested . Staff blamed previous employee and took no rsponsabilty . All we wanted was solution but was just left to figure out ourself and change the units to sizes that would fit best .

November 1, 2021
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Reply from Howdens - Aston

Good morning James. Thank you for bringing this matter to our attention. Could you please email reviews@howdens.com with the location of the depot you’ve been in touch with so that we can provide further help?

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