Absolutely great customer service , every detail of the kitchen explained and listened to is with no pushy sales talk . Took time nothing was too much . Thank you!
Company replied

Units 3, 4, 6 & 7, Llandegai Industrial Estate, Llandegai, LL57 4SS Gwynedd, Wales & West, GB
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Absolutely great customer service , every detail of the kitchen explained and listened to is with no pushy sales talk . Took time nothing was too much . Thank you!
Company replied
I ordered a Kitchen from Howdens, Kelsey one of the designers was great going through the design until I had exactly what I wanted, which as the space was quite tight was somewhat challenging. She was... See more
Company replied
No comment.only problem i had is one depo sent an item to another branch my customer collected it.and then i found out it was the wrong one from which was ordered and i couldnt sign the job off..plus... See more
Company replied
New kitchen. Abi Designer was our contact. Right from the start Abi was friendly, helpful and knowledgeable. She suggested ideas we hadnt thought about and helped select worktop colours and handles th... See more
Company replied
The UK's No. 1 Trade Kitchen Supplier.
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Units 3, 4, 6 & 7, Llandegai Industrial Estate, Llandegai, LL57 4SS, Gwynedd, Wales & West, United Kingdom
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Amazing service and knowledgeable staff. I have had a complete refit of kitchen and utility room and from my initial contact to completion of installation nothing has been too much trouble for Howdens to sort out(including my request for my design to include a special place for the dog beds 😄
The design service is first class and the quality of the products excellent.
A special thanks to Abi who has been great in not only helping with the design but her response rate to any queries was outstanding.
Thank you Bangor Team Howdens

Reply from Howdens - Bangor
Very helpful staff at Bangor, nothing was too much trouble for them. Went in to buy some doors in the morning and was delivered by the afternoon. Amazing service

Reply from Howdens - Bangor
I urge you not to get Howdens Engineered Herringbone flooring, the joints failed and they have refused to compensate for the faulty product. I have had nothing but problems and poor communication from the manager at howdens, Bangor, North Wales. I had to phone him up on several occasions for update and he wasn't getting back to me. I've had 3 people come out to inspect the floor and all given 3 different opinions. On their website they had 3 reviews for the flooring, and one of them has had the same issues as me. After I reported the fault to the bangor branch, the reviews were removed. When I asked why they were removed, no response was given. I've been trading with Howdens for years and never had a problem, but now since this has happened; their after sale service has been appalling. The flooring has 30 years guarantee on it, and failed within 2 months. Howdens hasn't been in contact with me since forwarding the last report, I have no other option to pursue legal matters.

Reply from Howdens - Bangor
Abi was amazing! She came to my property to measure my kitchen and designed my kitchen. All sorted very quickly, in under a week! Amazing service, friendly and full of knowledge. Thank you so much :)

Reply from Howdens - Bangor
The staff were really friendly and did everything they could to make sure we got exactly what we wanted.

Reply from Howdens - Bangor
Great service. Came out to measure and help find me a style that fitted my home

Reply from Howdens - Bangor
Excellent service. Abi was invaluable and made the whole service from beginning to end customer friendly experience.
From the initial meeting she brought variety of valuable and practical solutions. She was very knowledgeable, she managed to create the kitchen that we desired
Diolch yn fawr

Reply from Howdens - Bangor
Della was very helpful and explained all the different options to us.
She helped design the kitchen in the most cost effective way, as well as applying all available discounts.

Reply from Howdens - Bangor
Fantastic staff at the Bangor branch, Kelsey helped us through the whole design process and talked us through all the different design options ect, she was very knowledgeable and the took us around to show us the vast collection of doors,worktops and sinks ect that are available, would definitely recommend these guys

Reply from Howdens - Bangor
Helpful counter assistant,had great product knowledge
Phoned as soon as the order arrived in store

Reply from Howdens - Bangor
Such a personal service.
Della has been so attentive and has always been available to answer my questions and always ready to advise me
We are so endeted to her for her guidence.
Rhys in the warehouse has been so very helpful and patient, helping with any change in plans and organising the deliveries.
I was so indesisive and nervous but they all put me at ease and steered me so caring and their advice was so spot on. They understood how to support me by listening and seeing my vision.
Truely a professional, personal and accomodating service.
Thank you all at Howdens Bangor

Reply from Howdens - Bangor
Helpful and friendly staff, Delivery was on time. Excellent service

Reply from Howdens - Bangor
Great help and support when choosing our kitchen with swift and efficient delivery from Bangor branch

Reply from Howdens - Bangor
Rhys is a very affable and knowledgeable young man. A pleasure to do business with him.
A wonderful asset to your organisation.

Reply from Howdens - Bangor
I am just emailing to say thank you so much for passing me over to Kelsey last Thursday as we had an emergency insurance job . She has been a pleasure and professional throughout and nothing has been too much trouble even when we have needed extra items.
It has been a lovely experience and we look forward to working with your branch on any future works we have in your area.
Kind regards
Vicky

Reply from Howdens - Bangor
I booked a kitchen design appointment with Della with a little trepidation unsure of what I wanted in my new kitchen I need not have worried with Dellas inspiration and expertise I will have the must beautiful functional kitchen and with Abbie’s help at a great price
Thank you both

Reply from Howdens - Bangor
Della made what would have been a daunting experience a very pleasurable one. She did all the work so that I didn’t have to do much. She guided me through my options and made things super clear.
The whole experience in the new store was great. All the staff there were friendly and welcoming and the refurbished store made everything comfortable and enjoyable. I would highly recommend.

Reply from Howdens - Bangor
Abi came out to design a kitchen for us, she was very pleasant and professional , we have have just finished the kitchen and it is lovely,Abi and the staff in Howdens Bangor delt with me in a very professional way.

Reply from Howdens - Bangor
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