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Howdens - Basingstoke Reviews 89

TrustScore 4.5 out of 5

4.6

Unit G, Grafton Way, West Ham Industrial Estate, RG22 6HY Hampshire, South East, GB


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Rated 5 out of 5 stars

We have just purchased our new kitchen from Howdens. With some remodelling taking place, we were slightly stuck with regards to ideas about how a new plan would come together. The design and sugge... See more

Company replied

Rated 5 out of 5 stars

Totally amazing service from the team at Basingstoke. Always on hand to help from initial project design right through to delivery and installation queries. Special thanks to Dan who always has... See more

Company replied

Rated 4 out of 5 stars

We are in the process of renovatiing our house. Been visiting Howden several times over the last 3 months , to choose and purchase stuff . I like to mentioned that each time we arrived, there was al... See more

Company replied

Rated 5 out of 5 stars

A small simple purchase and installation in overall business terms, but a 'giant leap' fulfilment for this end user. Front desk & fitting services sympathetic and efficient - sincere appreciation to L... See more

Company replied


Company details

  1. Kitchen Supply Store
  2. Bedroom Furniture Store
  3. Door Supplier
  4. Flooring Store
  5. Kitchen Furniture Store

Written by the company

The UK's No. 1 Trade Kitchen Supplier.

The UK’s largest manufacturer and supplier of fitted kitchens, appliances, and joinery products.

Written by the company

'UK's Number 1 Trade Kitchen Supplier' - Fitted bedrooms, doors, joinery, and hardware - everything you need to complete the job, plus projects around the home including flooring, skirting and architrave, stairs and stair parts. Over 850 local depots, local stock, ready to go. UK manufactured cabinetry with a 25-year guarantee. Trusted trade quality - everything we make is tested in our FIRA Gold-Accredited lab - the only one of its standard in the world, Free home survey and design service, work with the trade to create a space that is right on quality, price, and style.
Available Through the Trade
Anyone can have a Howdens kitchen, bedroom or doors, joinery and flooring products, when they are installed with the expertise of the trade. Howdens only sell to the trade, to provide products and a service you can trust. The trade has the skills and experience to complete the whole job, including complex tasks like moving utilities, services and walls and fitting to awkward angles. Local trades also have the best knowledge of local homes and building practices, helping a project run smoothly. Howdens work with the trade to customize their products for non-standard fits at the best price, supported by exclusive trade prices. The Trade add value to your home.
Click & Collect
Howdens trade customers can see their confidential trade prices across thousands of products, add items to a project list, and send their order request straight to their local depot. Whether planning ahead or ordering on the go, Click & Collect is designed to save the trade time on site. Download our Trade App to make collecting products easier. Check local depot stock, build and manage orders, and get in and out of the depot quickly, when it suits your working day. With 24/7 access to your Online Trade Account, you can view live trade prices, order items for collection with Anytime Ordering, manage invoices and payments, track your account balance, and stay in control of your projects from start to finish.
Howdens Expo
Visit Howdens Expo showrooms in Raunds or Howden, to explore their largest collections of kitchens and bedrooms on display, as well as everything you need to complete the job, including sinks, taps, worktops and appliances. Get help and personalized advice from their expert team, see product details up close and find the right solution for your project. You can also view their showrooms online through their Virtual Expo.
Fitted Kitchens
Explore their wide range of high-quality fitted kitchens, from classic styles to contemporary handle less designs, available in a variety of colours and finishes. Their kitchen cupboard doors are designed to provide style and durability, making the kitchen a functional and striking centerpiece for the home.
Joinery
Anyone can have Howdens doors, joinery, and flooring products when they are installed with the expertise of the trade. Visit your local depot to get started and transform a home with joinery products, including skirting and architrave, stair parts, stair cladding, stair winder boxes and flights, decorative mouldings and wall panelling, door casings and linings and loft access and boards, suitable for renovations and new-build projects. Products are available from local stock, with solutions for every budget.
Fitted Bedrooms
Our Bedrooms Mean Business. Organize and optimize space with a wide choice of designs, colours, cabinet sizes, and storage accessories for every space and budget. Make the most of the space you have with flexible fitted bedroom solutions that utilize redundant areas such as corners and alcoves or create a bespoke walk-in wardrobe or dressing room. Sliding door options also mean fitted bedrooms work in even the smallest of rooms. With a wide choice of fitted bedroom ranges and dozens of accessories to personalize your space, Howdens' designers have the expertise to bring your ideas to life.
Template & Fit
Precise and personalized – every detail of your Howdens quartz worktop, Howdens acrylic worktop, or Dekton stone worktop, is chosen by you and expertly created by us. Choose your surface, specify the features, and we will measure, make, and fit it in just 5 working days from template to fit. Our surfaces are created from high-end materials by our expert team, making them a lasting statement in your home.

Contact info

  • Unit G, Grafton Way, West Ham Industrial Estate, RG22 6HY, Hampshire, South East, United Kingdom

  • 01256 471 905

4.6

Excellent

TrustScore 4.5 out of 5

89 reviews

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Rated 5 out of 5 stars

Basingstoke

Never had a bad experience with Ben and staff at Basingstoke in the last 24 yrs, always helpfull and fair with pricing.
Be good if my other building merchants had the same attitude

January 23, 2024
Howdens - Basingstoke logo

Reply from Howdens - Basingstoke

Hi, Thanks for leaving this 5 star review for the Howdens - Basingstoke depot! Have a lovely day! Tash.

Rated 5 out of 5 stars

Great service and advice from Dan…

Great service and advice from Dan Hunble for my kitchen design. Very helpful and accommodating.

November 11, 2023
Unprompted review
Howdens - Basingstoke logo

Reply from Howdens - Basingstoke

Hi, Thanks for leaving this 5 star review for the Howdens - Basingstoke depot! Have a lovely day! Tash.

Rated 5 out of 5 stars

Exceptional service from all staff…

Exceptional service from all staff while designing a new kitchen, everyone was super helpful. Special shout out to Matt who designed the kitchen then redesigned it after I changed my mind. Highly recommended.

October 6, 2023
Unprompted review
Howdens - Basingstoke logo

Reply from Howdens - Basingstoke

Hi, Thanks for leaving this positive review. Have a lovely day! Tash.

Rated 4 out of 5 stars

When a whole store works as a Tean …

Our kitchen designer Matt understood our requirements straight away. He showed infinite patience with our numerous changes and was always cheery and supportive. All the staff at the Basingstoke store were so approachable and friendly whilst always showing complete professionalism.

September 28, 2023
Howdens - Basingstoke logo

Reply from Howdens - Basingstoke

Hi, Thanks for leaving this 4 star review for the Howdens - Basingstoke depot! Take care and have a lovely day, Tash.

Rated 5 out of 5 stars

Totally amazing service from the Basingstoke depot....…

Totally amazing service from the team at Basingstoke.
Always on hand to help from initial project design right through to delivery and installation queries.

Special thanks to Dan who always has a smile on his face even when I hit him with a variety of challenges during our projects.

Overall 5 massive stars for everyone within the depot. Keep up the good work.

August 10, 2023
Unprompted review
Howdens - Basingstoke logo

Reply from Howdens - Basingstoke

Hi Neil, Thanks for leaving this 5 star review for the Howdens - Basingstoke depot! Have a lovely day! Tash.

Rated 5 out of 5 stars

Howden has always been the best…

Howden has always been the best supplier that I used, they have been very good for many years, I used Howdens kitchens,stair parts, doors,hinges,and many fire doors, I setup an account some
25 years ago, and still that account today

March 15, 2023
Howdens - Basingstoke logo

Reply from Howdens - Basingstoke

Hi, Thanks for leaving this 5 star review for the Howdens - Basingstoke depot! Have a lovely day! Tash.

Rated 5 out of 5 stars

I always use Howdens

I always use Howdens, good quality, good service and helpful staff.

February 14, 2023
Howdens - Basingstoke logo

Reply from Howdens - Basingstoke

Hi, Thanks for leaving this positive review. Have a lovely day! Tash.

Rated 5 out of 5 stars

Basingstoke branch is always there to…

Basingstoke branch is always there to help with any issues that may arise. Which gives me trust that I can speak to my customers with confidence when planning and fitting their kitchens.

January 28, 2023
Howdens - Basingstoke logo

Reply from Howdens - Basingstoke

Hello, Thanks for leaving this 5 star review for the Howdens – Basingstoke depot! Have a lovely day! Tash.

Rated 5 out of 5 stars

Great service as usual

Great service as usual.
Price match policy for my flooring .
Thanks a lot guys.

January 21, 2023
Howdens - Basingstoke logo

Reply from Howdens - Basingstoke

Hi, Thanks for reviewing our Howdens – Basingstoke depot. Tash.

Rated 5 out of 5 stars

The whole team at Basingstoke Howdens…

The whole team at Basingstoke Howdens have been brilliant. Extremely knowledgable and approachable from start to finish. Great customer service from everyone.

January 25, 2023
Howdens - Basingstoke logo

Reply from Howdens - Basingstoke

Hi there Lucy, Thanks for leaving this 5 star review for the Howdens – Basingstoke depot! Best wishes, Tash

Rated 5 out of 5 stars

Curtis has gone above and beyond with…

Curtis has gone above and beyond with the service he has given to us with our kitchen / internal doors etc. He was quick to respond and manage all our needs. Always helpful every step of the way. Love the final kitchen results too. THANK YOU!

December 13, 2022
Unprompted review
Howdens - Basingstoke logo

Reply from Howdens - Basingstoke

Hello, Thanks for leaving this 5 star review for the Howdens – Basingstoke depot! Best wishes, Tash

Rated 1 out of 5 stars

Where do I begin...

Where do I begin...

Countless issues/mistakes. Items missing on every delivery and no responsibility taken by Howdens Basingstoke. All the blame shifter to my builder who fitted the kitchen.
To this day, Howdens will not call me or email me with a reason for the amount of mistakes made. They won't even offer any compensation when I had to order a universal part online to fix an issue.

They say they are Trade-Only, I paid them directly for the Kitchen and I do not work in the trade...

Be warned "they are designers, not fitters" any issues that arise will be down the to whoever choses to fit their products.

November 16, 2022
Unprompted review
Howdens - Basingstoke logo

Reply from Howdens - Basingstoke

Good morning, please be assured we will raise your comments with the Basingstoke depot for their acknowledgment and clarity on the situation. If you would like to discuss this matter further, please email reviews@howdens.com.

Rated 1 out of 5 stars

Doesn't take responsibility!

Do not take responsibility for their wrong doing and shifted all the blame to our builder. Multiple issues with delivery and the overall kitchen design - all of which are Howden's responsibility! Will not be recommending!

November 30, 2022
Unprompted review
Howdens - Basingstoke logo

Reply from Howdens - Basingstoke

Hi Natalie, we will raise your comments with the Basingstoke depot for their acknowledgment and clarity on the situation. If you would like to discuss this matter further, please email reviews@howdens.com.

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