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Howdens - Batley Reviews 59

TrustScore 4.5 out of 5

4.6

Mill Forest Way, Batley, WF17 6DS West Yorkshire, North East, GB


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Rated 5 out of 5 stars

The representative came to the house and was very polite and interactive giving good advice and answering all questions about products and services that the company provides. I t was like talking to a... See more

Company replied

Rated 5 out of 5 stars

Wow what a fantastic experience Teresa (Batley Branch) has given us today. From measuring up to designing our kitchen to presenting it on her huge Media Screen made it very real life to see! Cannot re... See more

Company replied

Rated 5 out of 5 stars

Big thankyou to Teresa for firstly coming to our home to measure up and get an idea of what we was looking for and inviting us to go to the expo at head office where we then decided to completely... See more

Company replied

Rated 5 out of 5 stars

What a great team. I had no idea! So friendly and helpful. Theresa had great knowledge of the kitchen products, cabinets, worktops and was even able to offer much needed advice of paint colour choices... See more

Company replied


Company details

  1. Kitchen Supply Store
  2. Bedroom Furniture Store
  3. Door Supplier
  4. Flooring Store
  5. Kitchen Furniture Store

Written by the company

The UK's No. 1 Trade Kitchen Supplier.

The UK’s largest manufacturer and supplier of fitted kitchens, appliances, and joinery products.

Written by the company

'UK's Number 1 Trade Kitchen Supplier' - Fitted bedrooms, doors, joinery, and hardware - everything you need to complete the job, plus projects around the home including flooring, skirting and architrave, stairs and stair parts. Over 850 local depots, local stock, ready to go. UK manufactured cabinetry with a 25-year guarantee. Trusted trade quality - everything we make is tested in our FIRA Gold-Accredited lab - the only one of its standard in the world, Free home survey and design service, work with the trade to create a space that is right on quality, price, and style.
Available Through the Trade
Anyone can have a Howdens kitchen, bedroom or doors, joinery and flooring products, when they are installed with the expertise of the trade. Howdens only sell to the trade, to provide products and a service you can trust. The trade has the skills and experience to complete the whole job, including complex tasks like moving utilities, services and walls and fitting to awkward angles. Local trades also have the best knowledge of local homes and building practices, helping a project run smoothly. Howdens work with the trade to customize their products for non-standard fits at the best price, supported by exclusive trade prices. The Trade add value to your home.
Click & Collect
Howdens trade customers can see their confidential trade prices across thousands of products, add items to a project list, and send their order request straight to their local depot. Whether planning ahead or ordering on the go, Click & Collect is designed to save the trade time on site. Download our Trade App to make collecting products easier. Check local depot stock, build and manage orders, and get in and out of the depot quickly, when it suits your working day. With 24/7 access to your Online Trade Account, you can view live trade prices, order items for collection with Anytime Ordering, manage invoices and payments, track your account balance, and stay in control of your projects from start to finish.
Howdens Expo
Visit Howdens Expo showrooms in Raunds or Howden, to explore their largest collections of kitchens and bedrooms on display, as well as everything you need to complete the job, including sinks, taps, worktops and appliances. Get help and personalized advice from their expert team, see product details up close and find the right solution for your project. You can also view their showrooms online through their Virtual Expo.
Fitted Kitchens
Explore their wide range of high-quality fitted kitchens, from classic styles to contemporary handle less designs, available in a variety of colours and finishes. Their kitchen cupboard doors are designed to provide style and durability, making the kitchen a functional and striking centerpiece for the home.
Joinery
Anyone can have Howdens doors, joinery, and flooring products when they are installed with the expertise of the trade. Visit your local depot to get started and transform a home with joinery products, including skirting and architrave, stair parts, stair cladding, stair winder boxes and flights, decorative mouldings and wall panelling, door casings and linings and loft access and boards, suitable for renovations and new-build projects. Products are available from local stock, with solutions for every budget.
Fitted Bedrooms
Our Bedrooms Mean Business. Organize and optimize space with a wide choice of designs, colours, cabinet sizes, and storage accessories for every space and budget. Make the most of the space you have with flexible fitted bedroom solutions that utilize redundant areas such as corners and alcoves or create a bespoke walk-in wardrobe or dressing room. Sliding door options also mean fitted bedrooms work in even the smallest of rooms. With a wide choice of fitted bedroom ranges and dozens of accessories to personalize your space, Howdens' designers have the expertise to bring your ideas to life.
Template & Fit
Precise and personalized – every detail of your Howdens quartz worktop, Howdens acrylic worktop, or Dekton stone worktop, is chosen by you and expertly created by us. Choose your surface, specify the features, and we will measure, make, and fit it in just 5 working days from template to fit. Our surfaces are created from high-end materials by our expert team, making them a lasting statement in your home.

Contact info

  • Mill Forest Way, Batley, WF17 6DS, West Yorkshire, North East, United Kingdom

  • 01924 471 197

4.6

Excellent

TrustScore 4.5 out of 5

59 reviews

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Rated 5 out of 5 stars

Wow what a fantastic experience Teresa…

Wow what a fantastic experience Teresa (Batley Branch) has given us today. From measuring up to designing our kitchen to presenting it on her huge Media Screen made it very real life to see! Cannot recommend highly enough, quality of the products and staff knowledge and enthusiasm for your personal design choices. We already have a fantastic utility room from Howdens…now for our kitchen next. Thanks Teresa!!

February 17, 2024
Unprompted review
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Reply from Howdens - Batley

Good morning Louise, thank you so much for leaving this 5* review for our Batley depot! I'm sure they will be really pleased to read your kind comments. Take care and enjoy your day! Alan.

Rated 5 out of 5 stars

Used Howdens for many years

Used Howdens for many years , wouldn’t go to any other branch as the team at Batley are so friendly and helpful , Teresa always goes above and beyond to help us every time

February 16, 2024
Unprompted review
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Reply from Howdens - Batley

Good morning Gaynor, thank you so much for leaving this 5* review for our Batley depot! I'm sure they will be really pleased to read your kind comments. Take care and enjoy your day! Camille.

Rated 1 out of 5 stars

Very little stock

Very little stock , prices are stupidly high !!! Think Howdens have forgot that we are your sales men !!! Not the company it used to be !

November 16, 2023
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Reply from Howdens - Batley

Hi, we will share your comments internally. If you would like to discuss your recent experience with Howdens, please email reviews@howdens.com.

Rated 5 out of 5 stars

On to the next one

Done and dusted in 1hr great service

October 30, 2023
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Reply from Howdens - Batley

Hi, Thanks for leaving this positive review. Have a lovely day! Tash.

Rated 5 out of 5 stars

Excellent Service

Teresa was so helpful and totally understood my needs and nothing was too much trouble.

October 21, 2023
Unprompted review
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Reply from Howdens - Batley

Hi, Thanks for leaving this positive review. Have a lovely day! Tash.

Rated 4 out of 5 stars

Disappointed

Mel was amazing, I told her what i needed and how I wanted my kitchen to look and she really listened, she designed it perfectly. The kitchen wasn’t installed immediately, we noticed the fridge was damaged and it was replaced a week later, unfortunately we noticed a dent in the clock area of the top oven but was told we should have reported it sooner, tried to blame the fitter and eventually hung up on me, not having seen it sooner we couldn’t have reported it sooner. I’m sure this chrome fascia could have been replaced. I love my new kitchen but very disappointed about this dent.

Does anyone actual read these reviews because the reply doesn’t justify the review!!

September 29, 2023
Unprompted review
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Reply from Howdens - Batley

Hi, Thanks for leaving this review. All the best, Tash.

Rated 5 out of 5 stars

New kitchen

My experience was amazing so I felt compelled to write this review. A mention specifically for Mel from Batley branch of Howdens, who was fantastic all round. Meticulous in measuring and planning, extremely knowledgeable and very helpful to help me achieve exactly what I wanted within my budget and time frames. What more can you ask for? Thank you very much!

June 20, 2023
Unprompted review
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Reply from Howdens - Batley

Hi, Thanks for leaving this 5 star review for the Howdens - Batley depot! Take care and have a lovely day, Tash.

Rated 5 out of 5 stars

Absolutely brilliant …

Absolutely wonderful experience from start to finish. I got my kitchen from the branch at Batley and Mel was amazing. I left her to design and I am blown away and am still so excited. They listen to everything you want and do what they can to accommodate. Fantastic.

April 29, 2023
Unprompted review
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Reply from Howdens - Batley

Hi, Thanks for leaving this 5 star review for the Howdens - Batley depot! Take care and have a lovely day, Tash.

Rated 1 out of 5 stars

Charged for something I never received

Called into one of the branches to collect a door which I'd called ahead to check was in stock. However having checked the door over I found it had damage, made staff aware and said I wouldn't be taking it and left it there. Roll on 18 months and numerous complaints with both the branch manager and the accounts department/credit control to get this door credited back to my account. They've seemingly now closed my account as I've refused to pay for a door I never took!

May 30, 2023
Unprompted review
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Reply from Howdens - Batley

Thank you for bringing this to our attention, Ian. It would be helpful if you could email us with your contact details and account name/number so we can raise this with the relevant team for clarity.

Rated 5 out of 5 stars

I would like to say a Massive thank you…

I would like to say a Massive thank you to Mel at the Batley branch. Mel has been amazing from start to finish. Mel designed my perfect kitchen and has been there offering support and advice whenever I needed it. I changed my mind many times and the fitting was a challenge but nothing has been too much trouble for Mel. Thank you!

March 23, 2023
Unprompted review
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Reply from Howdens - Batley

Hi, Thanks for leaving this 5 star review for the Howdens - Batley depot! Have a lovely day! Tash.

Rated 5 out of 5 stars

Great service

Great service , very helpful.

February 4, 2023
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Reply from Howdens - Batley

Hi, Thank you for taking the time to leave this review. Have a lovely day! Tash.

Rated 1 out of 5 stars

2nd kitchen this year I've nearly lost…

2nd kitchen this year I've nearly lost from Howdens in Batley, extremely frustrating when warehouse/counter sales (I think Si or Simon) gives incorrect advice, or unrealistic opinions on things that simply cannot be achieved and it makes my job a lot harder than it needs to be, I went to Wakefield store recently to vent and not only be told people have moaned before about him doing the same thing, but also that they are cheaper? Unsure if it was tongue in cheek banter or not, but between both stores it's become very unprofessional

November 29, 2022
Unprompted review
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Reply from Howdens - Batley

Thank you for your feedback, Steve. It would be helpful if you could email us with your contact details, account number, and confirmation of the depot in question to reviews@howdens.com so that we can help further.

Rated 5 out of 5 stars

So very helpful.

The staff at Batley branch are just great.
Extremely helpful with fast turnaround on all my enquiries.
A great asset to the Howdens family.

November 16, 2022
Unprompted review
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Reply from Howdens - Batley

Hi, Thanks for reviewing our Howdens - Batley depot. Best wishes, Tash

Rated 5 out of 5 stars

Another helpful and fantastic level of…

Another helpful and fantastic level of service from the Howdens Batley team
From the measure up to the customer experience and feedback
Well done again and thank you for the great level of support
The service provided helps me to provide the end user with a seemless service and outstanding view of my business.

October 20, 2022
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Reply from Howdens - Batley

Hi, Thanks for reviewing our Howdens – Batley depot. Have a lovely day! Tash.

Rated 5 out of 5 stars

Service Excellence

Having chosen and planned a design at the Batley West Yorkshire branch. We having nothing but very high praise for the designers support,advice,professionlismand above all patience while we changed design,colours etc. Nothing was too much trouble.
Well done and sincere thankyou to Teresa.
Ken & Denise Hillyard

September 9, 2022
Unprompted review
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Reply from Howdens - Batley

Hello, Thanks for leaving this 5 star review for the Howdens – Batley depot! Take care and have a lovely day, Tash.

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