From the first visit to your Bishop Auckland branch we have had great customer service. Your survey and planning produced a brilliant design for our kitchen. Installation of the units and appliances... See more
Company replied

Unit 11 , Abraham Enterprise Park, St. Helen's Auckland, DL14 9TT Bishop Auckland, North East, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
From the first visit to your Bishop Auckland branch we have had great customer service. Your survey and planning produced a brilliant design for our kitchen. Installation of the units and appliances... See more
Company replied
Excellent. Have used Howdens many times over the years and their cabinets are superb with lovely choices of doors. Good planning, excellent service re ordering or counter service and whilst not the... See more
Company replied
After finally deciding on a kitchen layout.... eventually , (Howdens were very patient with us and provided about 4 different plans). Simon, had to come and re-measure the kitchen due to a small meas... See more
Company replied
I always enjoy using Howdens and on this occasion it was as always going smoothly. That is until the system crashed, no one’s fault, the staff were apologetic and it was ok, just one of those things.... See more
Company replied
The UK's No. 1 Trade Kitchen Supplier.
Written by the company
Unit 11 , Abraham Enterprise Park, St. Helen's Auckland, DL14 9TT, Bishop Auckland, North East, United Kingdom
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great personal service start to finish. Prompt & professional in all aspects. Any hurdles that presented were overcome without any fuss.
Kitchen is absolutely fantastic!

Reply from Howdens - Bishop Auckland
Friendly and helpful, 9 times out of 10 they have exactly what I'm needing to complete jobs

Reply from Howdens - Bishop Auckland

Reply from Howdens - Bishop Auckland
Recently visited the Revamped Bishop Auckland Branch.
As usually great service from all the staff.
Competitive prices great products

Reply from Howdens - Bishop Auckland

Reply from Howdens - Bishop Auckland
Great service at the Bishop Auckland branch, Andrew helped us design and chose our new kitchen , which our builders have now fitted and it looks fantastic. Highly recommend

Reply from Howdens - Bishop Auckland
Excellent Product & Service ... everything went according to agrred plans & timetable -- would recommend --special shout out to Andrew Waldock at Howdens Bishop Auckland Branch who designed my new kitchen for his help & invaluable expertise & guidance throughout

Reply from Howdens - Bishop Auckland
Had a kitchen measure and design and had it designed was told various times that the design I was looking to do hadn’t been done like that before and wouldn’t look good, after asking for it to just be designed who I wanted it was designed I then asked for some changes to it and was told it would be adjusted and resent to me which I still haven’t received I was then asked multiple times about ordering the kitchen and after checking the list it had appliances on that I didn’t want and had already said I would be supplying as this was my first kitchen from Howdens and wanted to test the cabinets etc before I fit them in my customers properties I don’t think I’ll be getting another one as I’m really disappointed with the kitchen overall as the instructions weren’t clear as they should be and when making the custom boiler housing I had to go back and purchase an extra piece as the piece that was supplied wasn’t big enough despite the designs showing it should be, I was missing pieces when it was delivered, I had it quoted up before the sale and then purchased during the sale and didn’t feel like I was really saving anything despite the promotions making me believe I would be making large savings but on a £7500 kitchen I only saved over £1000 isn’t really that much of a saving, I often use Howdens for internal doors I personally won’t be using them for any further kitchens.

Reply from Howdens - Bishop Auckland
All good nothing is a problem don’t no girls name behind counter but great service.

Reply from Howdens - Bishop Auckland

Reply from Howdens - Bishop Auckland
Honestly can't fault the lovely lady behind the counter Rachel, she is a god send to your company always goes above and beyond, nothing is to much to ask, Iv been in a number of times, changed my mind god knows how many times but she always has the time to go though everything inch by inch, pros and cons, show examples ect. If it wasn't for her my kicthen would of came from Wren and my doors from jewsons.
Thank you again.

Reply from Howdens - Bishop Auckland
Always polite and helpful staff always get good service and usually get everything i need

Reply from Howdens - Bishop Auckland
Staff extremely helpful and give good advice on various products available. Delivery was on time and delivery men were very helpful and friendly. Can't fault overall service at all, would definitely recommend.

Reply from Howdens - Bishop Auckland
Howdens were fantastic from start to finish. Great service and the advantage is that there is always a Howdens not far away. This is handy if you need any additional items or replacements.

Reply from Howdens - Bishop Auckland
The whole process of getting a new kitchen was certainly made easier by Howdens Bishop Auckland. Andrew Waldock designed our kitchen after coming to measure up our space and despite it being pre-plasterboard, Andrew was able to develop a great kitchen design that included all the things we had hoped for. He designed some great ways to get around things such as a steel beam which would obstruct the kitchen units.
We are so pleased with the service we were given and the quality of the goods. There were no issues during installation which shows the design was a perfect fit. We love our new kitchen and would definitely recommend Howdens to others!

Reply from Howdens - Bishop Auckland
Brilliant service from start to finish. Andrew ( Howdens Bishop Auckland) was very helpful and guided us from planning the kitchen to ordering. Never felt that we were pushed into making decisions. Thank you, kitchen now installed and looks great.

Reply from Howdens - Bishop Auckland
Exactly what I would expect “ fast, efficient and courteous “ 👌

Reply from Howdens - Bishop Auckland
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.