A big thank you to Martin and Jay at the Brackmills depot, Howdens worktop depot and the sub contractor who made and fitted the quartz. The two fitters had the worktops in fitted and cleaned up withi... See more
Company replied

Units 9 & 10, Brackmills Trade Park, NN4 7PW Northampton, East Midlands, GB
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A big thank you to Martin and Jay at the Brackmills depot, Howdens worktop depot and the sub contractor who made and fitted the quartz. The two fitters had the worktops in fitted and cleaned up withi... See more
Company replied
Huge thanks to Hailey for helping us design and arrange our beautiful new kitchen! We absolutely love it! She totally understood our vision, gave us ideas when we struggled and just made it happen... See more
Company replied
From the design to the finished kitchen I had a great experience with Hiwdens at Brackmills Northampton. Paige the designer was fantastic, very patient and had a wealth of ideas to enhance my original... See more
Company replied
Robyn and Mags have been super helpful and proactive.
Company replied
The UK's No. 1 Trade Kitchen Supplier.
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Units 9 & 10, Brackmills Trade Park, NN4 7PW, Northampton, East Midlands, United Kingdom
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Reply from Howdens - Brackmills
Absolutely horrendous experience with this branch in particular. Not only did they manage to send wrong hob, extractor fan, back splash, wrong kitchen units, door sizes that were supposedly measured yet did not fit standard size door frames, etc the list is endless. And this was all in the name of providing a discount before January sales ended. The salesperson sold us a number of wrong items from the catalogue when we selected a completely different item all so she can rush the order through before the end of the month, most likely to secure a bonus.
The delivery was epic. They sent one person to unload the stock for a fully fitted kitchen plus 14 doors yet that person was not able to deliver the item to the garage. Yet he needed assistance to unload the stock. It’s been a complete joke from start to finish. Still they’re adding additional charges to the trade account.

Reply from Howdens - Brackmills

Reply from Howdens - Brackmills
Really helpful in resolving an issue for me. And in time for me to complete my job.
Friendly staff. Couldn't be happier with this group of people. And well managed.

Reply from Howdens - Brackmills
Helpful and knowledgeable staff always willing to help

Reply from Howdens - Brackmills
Sam has helped and supported the design of a customers kitchen, including proactive design changes and has been most helpful - thank you Sam @ Brackmills

Reply from Howdens - Brackmills
Staff very helpful, have used HOWDENS for years and never any problems. Just keep doing what you’re doing.

Reply from Howdens - Brackmills
Huge thanks to Hailey for helping us design and arrange our beautiful new kitchen! We absolutely love it!
She totally understood our vision, gave us ideas when we struggled and just made it happen for us.
We changed the plan several times and Hailey was extremely patient with us. She kept us updated at every stage which helped make the whole process easy for us.
Thank you Hailey

Reply from Howdens - Brackmills
Great planner worked well with me an understood everything I needed in the kitchen

Reply from Howdens - Brackmills
Have worked with the Northampton Brackmills branch for a number of years and they have always been so helpful, and accommodating, always a worm welcome and professional with expert knowledge on the product. Special mention to Robyn their designer who takes time to fully understand the brief and puts a first class detailed design package together for client and installation team.

Reply from Howdens - Brackmills
Update. 2 months after saying my complaint would be passed cs I followed this up as I have heard nothing. The representative just said I can contact cs. Very poor. UPDATE APPARENTLY A WHISTLING HOB IS NORMAL AND THEY WILL DO NOTHING ABOUT THIS. SHAME ON YOU. Our gas engineer fitted a gas hob from Howdens for us. The largest of the 4 burners whistles when turned down. The sound goes right through you after a while. I contacted our engineer who took some time to come out and have a look and eventually asked me to contact Howdens Brackmills. A man came out to have a look at it and reported back to their engineer that it whistled and wasn’t a problem with the top on the burner. Then their gas engineer came out, heard the whistling but said that it was normal! Very strange. If that is so then it is a very poorly designed hob. I asked Howdens for a refund as the noise is not acceptable. They have refused. I would never trust any of their products again.
Thank you for your response. I have just emailed you.

Reply from Howdens - Brackmills
I find it incredibly tiring having to haggle over rices from branch to branch with a trade account you should always have the best and same price

Reply from Howdens - Brackmills
Very good service and pricing ,Magdalena was really helpful and sorted everything so it went smoothly

Reply from Howdens - Brackmills
Genuinely helpful, knowledgeable, friendly staff for a start.

Reply from Howdens - Brackmills
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