Banner for Howdens - Bristol

Howdens - Bristol Reviews 

66
TrustScore 4.5 out of 5

4.6

Unit 3, Camwal Road, Chapel Street, BS2 0UZ Bristol, South West, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

I visited the chapel street store bristol over the weekend and i received excellent customer service. The staff were really helpful and knowledgeable. Would highly recommend and most definately be my... See more

Company replied

Rated 5 out of 5 stars

Excellent service from everyone in the store, from the front desk taking time to make sure that what I was going to buy was the exact hob that was required to the staff checking availability in store.... See more

Company replied

Rated 5 out of 5 stars

Really nice service and workers helping with everything. Kitchen quality really nice always buy from them.

Company replied

Rated 5 out of 5 stars

Always seems to have what I want every time I go to order stuff products are very good reasonable price

Company replied


Company details

  1. Kitchen Supply Store
  2. Bedroom Furniture Store
  3. Door Supplier
  4. Flooring Store
  5. Kitchen Furniture Store

Written by the company

The UK's No. 1 Trade Kitchen Supplier.

The UK’s largest manufacturer and supplier of fitted kitchens, appliances, and joinery products.

Written by the company

'UK's Number 1 Trade Kitchen Supplier' - Fitted bedrooms, doors, joinery, and hardware - everything you need to complete the job, plus projects around the home including flooring, skirting and architrave, stairs and stair parts. Over 850 local depots, local stock, ready to go. UK manufactured cabinetry with a 25-year guarantee. Trusted trade quality - everything we make is tested in our FIRA Gold-Accredited lab - the only one of its standard in the world, Free home survey and design service, work with the trade to create a space that is right on quality, price, and style.
Available Through the Trade
Anyone can have a Howdens kitchen, bedroom or doors, joinery and flooring products, when they are installed with the expertise of the trade. Howdens only sell to the trade, to provide products and a service you can trust. The trade has the skills and experience to complete the whole job, including complex tasks like moving utilities, services and walls and fitting to awkward angles. Local trades also have the best knowledge of local homes and building practices, helping a project run smoothly. Howdens work with the trade to customize their products for non-standard fits at the best price, supported by exclusive trade prices. The Trade add value to your home.
Click & Collect
Howdens trade customers can see their confidential trade prices across thousands of products, add items to a project list, and send their order request straight to their local depot. Whether planning ahead or ordering on the go, Click & Collect is designed to save the trade time on site. Download our Trade App to make collecting products easier. Check local depot stock, build and manage orders, and get in and out of the depot quickly, when it suits your working day. With 24/7 access to your Online Trade Account, you can view live trade prices, order items for collection with Anytime Ordering, manage invoices and payments, track your account balance, and stay in control of your projects from start to finish.
Howdens Expo
Visit Howdens Expo showrooms in Raunds or Howden, to explore their largest collections of kitchens and bedrooms on display, as well as everything you need to complete the job, including sinks, taps, worktops and appliances. Get help and personalized advice from their expert team, see product details up close and find the right solution for your project. You can also view their showrooms online through their Virtual Expo.
Fitted Kitchens
Explore their wide range of high-quality fitted kitchens, from classic styles to contemporary handle less designs, available in a variety of colours and finishes. Their kitchen cupboard doors are designed to provide style and durability, making the kitchen a functional and striking centerpiece for the home.
Joinery
Anyone can have Howdens doors, joinery, and flooring products when they are installed with the expertise of the trade. Visit your local depot to get started and transform a home with joinery products, including skirting and architrave, stair parts, stair cladding, stair winder boxes and flights, decorative mouldings and wall panelling, door casings and linings and loft access and boards, suitable for renovations and new-build projects. Products are available from local stock, with solutions for every budget.
Fitted Bedrooms
Our Bedrooms Mean Business. Organize and optimize space with a wide choice of designs, colours, cabinet sizes, and storage accessories for every space and budget. Make the most of the space you have with flexible fitted bedroom solutions that utilize redundant areas such as corners and alcoves or create a bespoke walk-in wardrobe or dressing room. Sliding door options also mean fitted bedrooms work in even the smallest of rooms. With a wide choice of fitted bedroom ranges and dozens of accessories to personalize your space, Howdens' designers have the expertise to bring your ideas to life.
Template & Fit
Precise and personalized – every detail of your Howdens quartz worktop, Howdens acrylic worktop, or Dekton stone worktop, is chosen by you and expertly created by us. Choose your surface, specify the features, and we will measure, make, and fit it in just 5 working days from template to fit. Our surfaces are created from high-end materials by our expert team, making them a lasting statement in your home.

Contact info

  • Unit 3, Camwal Road, Chapel Street, BS2 0UZ, Bristol, South West, United Kingdom

  • 0117 977 1757

4.6

Excellent

TrustScore 4.5 out of 5

66 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(66)

9,128 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

Very expensive

December 18, 2021
Howdens - Bristol logo

Reply from Howdens - Bristol

Thank you for your feedback, Terry. Please rest assured we will share your feedback internally. If you would like to provide any further details regarding this matter, please email reviews@howdens.com.

Rated 3 out of 5 stars

Decent quality, but poor delivery service!

After ordering our kitchen early October, with a delivery date of the 26th October, there were 33 items undelivered.
The bulk of these were delivered on the 24th November, however there are still 6 items missing, which we're told will be delivered on the 14th December, 7 weeks after the initial delivery date.
Our kitchen fitter had scheduled our fitting in for one week (commencing on the 29th November) and based his quote on completing the fit within one week.
We now need to get him back for up to one day to fit the outstanding parts, for which a further charge will be invoiced.
I've advised Howdens that I expect them to cover this extra cost, due to their inability to deliver on time, but I'm still waiting for them to confirm they will.
UPDATE
I've just received an email from the local depot confirming a delivery date of tomorrow for all of the outstanding parts, and also confirming that they will cover the cost of the fitter having to return to fit these.
My faith in Howdens has been restored! :-)

December 11, 2021
Howdens - Bristol logo

Reply from Howdens - Bristol

Thank you for bringing this matter to our attention, Jim. Please rest assured we will share your feedback internally. If you would like to provide any further details regarding this matter, please email reviews@howdens.com.

Rated 5 out of 5 stars

Very professional outfit

Very professional outfit. Helpful and knowledgeable staff. When rarely, an item is out of stock one is sourced quickly.

December 6, 2021
Howdens - Bristol logo

Reply from Howdens - Bristol

Hi, thank you for leaving this positive review - that is great to hear! Take care and enjoy your day. Ellie.

Rated 5 out of 5 stars

Home kitchen

I dealt with the kitchen designer Mark he was excellent very patient and helped and advised on the way to make sure we were happy with our purchase and delivered the kitchen on the date we agreed so far no complaints

November 11, 2021
Howdens - Bristol logo

Reply from Howdens - Bristol

Hi Sandra. Thank you for your five-star review. It's great to read your feedback regarding our service. Many thanks, Harriet.

Rated 5 out of 5 stars

Howdens Bristol is very helpful and…

Howdens Bristol is very helpful and they always have in stock what I want. They are also good value for money.

November 9, 2021
Howdens - Bristol logo

Reply from Howdens - Bristol

Hi Naomi. We are so pleased to read your positive comments, thanks for leaving such a great review. Harriet.

Rated 5 out of 5 stars

Mark was very helpful at all times

Mark was very helpful at all times. He came down to Weston-super-Mare and measured up for the kitchen. I made changes before delivery and he handled these without any fuss or issue.
When we discovered a unit in the delivery was missing he arranged for it to delivered the next day.
Excellent service!

November 2, 2021
Howdens - Bristol logo

Reply from Howdens - Bristol

Hi Stella, thank you for leaving this positive review - that is great to hear! Take care and enjoy your day. Harriet.

Rated 5 out of 5 stars

Excellent customer service & prompt…

Excellent customer service & prompt response from Jackie in the Bristol office, helping me locate a faulty hob

September 10, 2021
Unprompted review
Howdens - Bristol logo

Reply from Howdens - Bristol

Good afternoon Claire, thank you so much for leaving this 5* review for our Bristol depot! I'm sure they will be really pleased to read your kind comments. Take care and enjoy your day! Harriet.

Rated 5 out of 5 stars

Howdens Bristol - excellent

Ben L from Howdens in Bristol designed a perfect kitchen after one visit to the flat. We had difficulty finding a builder and Ben passed on a few contractors details which was a great help. The kitchen has been fitted and looks fabulous. Really pleased with service, quality and price. Would highly recommend.

August 20, 2021
Unprompted review
Howdens - Bristol logo

Reply from Howdens - Bristol

Good afternoon Caroline, thanks for taking the time out of your day to leave this positive review for our Bristol depot! Take care and have a lovely day. Harriet

Rated 5 out of 5 stars

Good as always.

Trouble free.

August 18, 2021
Howdens - Bristol logo

Reply from Howdens - Bristol

Good afternoon David, thanks for taking the time out of your day to leave this review. That is really good to hear. Have a lovely day! Harriet.

Rated 1 out of 5 stars

Had a delivery today of a kitchen van…

Had a delivery today of a kitchen van came with one driver how on earth was he meant to take it all off the van so being self employed I took the day off no one arranged for my delivery no phone call nothing . I helped the driver as much as I could phoned the office for help which they told driver to take the heavy stuff back so I took the drivers keys and I wouldn’t give them back until my kitchen was delivered inside my house eventually ….. This was a very disturbing experience

August 17, 2021
Unprompted review
Howdens - Bristol logo

Reply from Howdens - Bristol

We're sorry you have been disappointed by your experience, Sue. Please rest assured we will share your feedback internally. To allow us to assist further, please could you email reviews@howdens.com with further details, including the name of your depot. Thank you.

Show reviews in all languages. (66 reviews)

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look