Banner for Howdens - Buxton

Howdens - Buxton Reviews 

70
TrustScore 4.5 out of 5

4.7

Unit 1, Rockhead Business Park, Staden Lane, SK17 9RZ Derbyshire, East Midlands, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Renovating a full house can be challenging, and at some points very stressful. Working with Howdens Buxton on designing the kitchen meant some of that stress was alleviated. We worked very closely wit... See more

Company replied

Rated 5 out of 5 stars

A HUGE thank you to David Shepherd who helped us design our Howdens kitchen. David was professional & friendly and went out of his way to make our experience as stress free as possible; considerin... See more

Company replied

Rated 5 out of 5 stars

I get alot of kitchens and it's crucial that the order is right. I've tried other kitchen suppliers and they do not compare to Howdens Buxton. The Buxton branch are always very helpful and always ther... See more

Company replied

Rated 5 out of 5 stars

The busines is always open at the times advertised, and there is always someone in or near the office. If I have a question that needs a specific answer there's always a 'specialist' available to disc... See more

Company replied


Company details

  1. Kitchen Supply Store
  2. Bedroom Furniture Store
  3. Door Supplier
  4. Flooring Store
  5. Kitchen Furniture Store

Written by the company

The UK's No. 1 Trade Kitchen Supplier.

The UK’s largest manufacturer and supplier of fitted kitchens, appliances, and joinery products.

Written by the company

'UK's Number 1 Trade Kitchen Supplier' - Fitted bedrooms, doors, joinery, and hardware - everything you need to complete the job, plus projects around the home including flooring, skirting and architrave, stairs and stair parts. Over 850 local depots, local stock, ready to go. UK manufactured cabinetry with a 25-year guarantee. Trusted trade quality - everything we make is tested in our FIRA Gold-Accredited lab - the only one of its standard in the world, Free home survey and design service, work with the trade to create a space that is right on quality, price, and style.
Available Through the Trade
Anyone can have a Howdens kitchen, bedroom or doors, joinery and flooring products, when they are installed with the expertise of the trade. Howdens only sell to the trade, to provide products and a service you can trust. The trade has the skills and experience to complete the whole job, including complex tasks like moving utilities, services and walls and fitting to awkward angles. Local trades also have the best knowledge of local homes and building practices, helping a project run smoothly. Howdens work with the trade to customize their products for non-standard fits at the best price, supported by exclusive trade prices. The Trade add value to your home.
Click & Collect
Howdens trade customers can see their confidential trade prices across thousands of products, add items to a project list, and send their order request straight to their local depot. Whether planning ahead or ordering on the go, Click & Collect is designed to save the trade time on site. Download our Trade App to make collecting products easier. Check local depot stock, build and manage orders, and get in and out of the depot quickly, when it suits your working day. With 24/7 access to your Online Trade Account, you can view live trade prices, order items for collection with Anytime Ordering, manage invoices and payments, track your account balance, and stay in control of your projects from start to finish.
Howdens Expo
Visit Howdens Expo showrooms in Raunds or Howden, to explore their largest collections of kitchens and bedrooms on display, as well as everything you need to complete the job, including sinks, taps, worktops and appliances. Get help and personalized advice from their expert team, see product details up close and find the right solution for your project. You can also view their showrooms online through their Virtual Expo.
Fitted Kitchens
Explore their wide range of high-quality fitted kitchens, from classic styles to contemporary handle less designs, available in a variety of colours and finishes. Their kitchen cupboard doors are designed to provide style and durability, making the kitchen a functional and striking centerpiece for the home.
Joinery
Anyone can have Howdens doors, joinery, and flooring products when they are installed with the expertise of the trade. Visit your local depot to get started and transform a home with joinery products, including skirting and architrave, stair parts, stair cladding, stair winder boxes and flights, decorative mouldings and wall panelling, door casings and linings and loft access and boards, suitable for renovations and new-build projects. Products are available from local stock, with solutions for every budget.
Fitted Bedrooms
Our Bedrooms Mean Business. Organize and optimize space with a wide choice of designs, colours, cabinet sizes, and storage accessories for every space and budget. Make the most of the space you have with flexible fitted bedroom solutions that utilize redundant areas such as corners and alcoves or create a bespoke walk-in wardrobe or dressing room. Sliding door options also mean fitted bedrooms work in even the smallest of rooms. With a wide choice of fitted bedroom ranges and dozens of accessories to personalize your space, Howdens' designers have the expertise to bring your ideas to life.
Template & Fit
Precise and personalized – every detail of your Howdens quartz worktop, Howdens acrylic worktop, or Dekton stone worktop, is chosen by you and expertly created by us. Choose your surface, specify the features, and we will measure, make, and fit it in just 5 working days from template to fit. Our surfaces are created from high-end materials by our expert team, making them a lasting statement in your home.

Contact info

  • Unit 1, Rockhead Business Park, Staden Lane, SK17 9RZ, Derbyshire, East Midlands, United Kingdom

  • 01298 23568

4.7

Excellent

TrustScore 4.5 out of 5

70 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(70)

9,128 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great Branch

Great Branch! Smooth transaction.

August 28, 2022
Howdens - Buxton logo

Reply from Howdens - Buxton

Hello Dan, Thanks for reviewing our Howdens – Buxton depot. Take care and have a lovely day, Tash.

Rated 5 out of 5 stars

Everything about my visit was a very…

Everything about my visit was a very pleasing experience, the stock is good and the staffs knowledge of various products is very good. They are all courteous, helpful and attentive. A pleasant experience.

July 9, 2022
Howdens - Buxton logo

Reply from Howdens - Buxton

Good afternoon, Thanks for reviewing our Howdens – Buxton depot. Have a lovely day! Tash.

Rated 5 out of 5 stars

Needed some cupboards and a worktop for…

Needed some cupboards and a worktop for my log cabin, sorted a price out in branch and confrimed via phoned once I was happy with the cofiguration, delivered in 3 days fitted in 2, excellent service by the Howdens staff....

July 3, 2022
Howdens - Buxton logo

Reply from Howdens - Buxton

Hello Barry, Thanks for reviewing our Howdens – Buxton depot. Have a lovely day! Tash.

Rated 5 out of 5 stars

Fast delivery

Fast delivery. Excellent service

May 21, 2022
Howdens - Buxton logo

Reply from Howdens - Buxton

Hello Michelle, Thanks for leaving this positive review. Take care and have a lovely day, Tash.

Rated 5 out of 5 stars

Great products at competitive prices.

Great products at competitive prices. Staff a treat to deal with. Great all around service.

April 18, 2022
Howdens - Buxton logo

Reply from Howdens - Buxton

Hi there Matthew, Thanks for reviewing our Howdens – Buxton depot. Have a great day, Tash.

Rated 5 out of 5 stars

great team

great team pleasant, and efficient, where nothing is a problem that cant be solved.

April 6, 2022
Howdens - Buxton logo

Reply from Howdens - Buxton

Good afternoon, Thanks for reviewing our Howdens – Buxton depot. Have a great day, Tash.

Rated 5 out of 5 stars

Very efficient

Very efficient, delivery as planned and promised. Thankyou

February 20, 2022
Howdens - Buxton logo

Reply from Howdens - Buxton

Good afternoon, Thank you for taking the time to leave this review. Have a great day, Tash.

Rated 4 out of 5 stars

As always all good although didn’t have…

As always all good although didn’t have everything we needed but not a problem-sourced elsewhere!

February 16, 2022
Howdens - Buxton logo

Reply from Howdens - Buxton

Hi there Carole, Thank you for taking the time to leave this review. If you would like to provide any further details regarding this matter, please email reviews@howdens.com. All the best, Tash

Rated 5 out of 5 stars

Excellent service from ordering to…

Excellent service from ordering to delivery

December 29, 2021
Howdens - Buxton logo

Reply from Howdens - Buxton

Good afternoon Ian, thanks for taking the time out of your day to leave this review. That is really good to hear. Have a lovely day! Harriet.

Rated 5 out of 5 stars

Good efficient service

November 9, 2021
Howdens - Buxton logo

Reply from Howdens - Buxton

Good afternoon, thank you for leaving a 5* review. We're sure that the team at the Buxton depot will be pleased to read this. Best wishes, Harriet.

Rated 4 out of 5 stars

Saved my kitchen build and kept it on…

Saved my kitchen build and kept it on plan. After a ‘rush’ we can fit you in kitchen install everything arrived and started taking shape until the worktop install started. To be blunt they were Bent as a DD! Quick phone call to Howdens and two of the three required were here within the hour.

Would have been 5 stars but let down by poor communication with the third worktop.

November 8, 2021
Howdens - Buxton logo

Reply from Howdens - Buxton

Thank you for the positive review Alan. All the best, Harriet

Rated 5 out of 5 stars

Kitchen

Staff very helpful quick response to questions good on price

November 1, 2021
Howdens - Buxton logo

Reply from Howdens - Buxton

Thank you for the positive review Ian. All the best, Harriet

Rated 2 out of 5 stars

Customer service and aftercare

We had a kitchen delivered in early summer from Buxton branch and was disappointed with the lack of communication from when we placed the order and getting it delivered.We had a large order with a rangemaster cooker and due to the fact our house was having a complete renovation and new extension we were not living on site.The kitchen came in two deliveries on different days and we were not advised of the second one so we were not around and it nearly got sent back to the depo but our fitter was luckily on site and just managed to load it into the house but had to make room for it.We advised your office that no one had rung to advise when the remainder of the kitchen was going to be delivered as we were living about one hour away. My partner was trying to explain that there were some heaters which were left on site which we were going to keep got thrown outside and were damaged to make room for the delivery due to us not being on site but it ended in a heated argument.Then recently my new lamona belfast sink for the fairford kitchen developed a chip on it and my email was forwarded to the quality department but they didn't think it qualified to be repaired or replaced under the guarantee in fact blamed the fault on impact during installation.The sink was fine when we moved back to house four weeks previous so I don't know how they can assume that. We also have a fault on the rangemaster oven but thank goodness this is being dealt with and an engineer is coming out.We have also used Howdens for our flooring and doors in our renovation project so hope these will be ok and spent alot of money with yourselves. Overall the kitchen does look nice but we have been disappointed with the customer service and aftercare.

October 22, 2021
Unprompted review
Howdens - Buxton logo

Reply from Howdens - Buxton

Thank you for your feedback, Jasmine. Please rest assured we have shared your feedback internally. We understand that our Quality Assurance department have advised that this is not an inherent product fault with the Belfast sink, therefore on this occasion we would respectfully refer you back to your contracted tradesperson for anything further.

Rated 1 out of 5 stars

My brass kitchen Taps i ordered two weeks ago,

My Tap I ordered two weeks ago,
That was first sent to the wrong local address
Has still NOT been delivered to the correct address.
IF you employ muppets what do you expect 👎👎

September 5, 2021
Howdens - Buxton logo

Reply from Howdens - Buxton

Thank you for bringing this matter to our attention, Martin. Please rest assured we will share your feedback internally. If you would like to provide any further details regarding this matter, please email reviews@howdens.com.

Rated 5 out of 5 stars

Always made welcome.

Always made welcome by the staff, products are good quality, well priced and rarely out of stock.
Constant offers are very useful, along with the trade days.
Good out of town location, a great asset for Buxton.

August 25, 2021
Howdens - Buxton logo

Reply from Howdens - Buxton

Good morning, thank you so much for leaving this 5* review for our Buxton depot! I'm sure they will be really pleased to read your kind comments. Take care and enjoy your day! Harriet.

Rated 5 out of 5 stars

Excellent Service

Helpful, efficient and knowledgable staff

July 25, 2021
Howdens - Buxton logo

Reply from Howdens - Buxton

Good afternoon Anthony, thanks so much for leaving this 5* review! That is great news. We hope to see you again soon. Best wishes. Harriet.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look