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Howdens - Caerphilly Reviews 83

TrustScore 4.5 out of 5

4.5

Unit 3, Pontygwindy Trading Estate, CF83 3HU Caerphilly, Wales, GB


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Rated 5 out of 5 stars

They took time and care to ensure we made the right decision on our new kitchen. Very helpful and knowledgeable staff.

Company replied

Rated 5 out of 5 stars

The staff in the Caerphilly branch are very helpful and knowledgeable about all the products they sell and answer any queries promptly. The kitchens are high quality and competitively priced as are al... See more

Company replied

Rated 5 out of 5 stars

Have purchased several kitchens with Howdens in Caerphilly. From start to finish they were always professional. Advice and support available at all times. Every kitchen purchased was of high qua... See more

Company replied

Rated 5 out of 5 stars

Howden have a wide range of quality products at good prices. The team are very knowledgeable, friendly and helpful. From site visit to design and delivery it was very professional and prompt. Wou... See more

Company replied


Company details

  1. Kitchen Supply Store
  2. Bedroom Furniture Store
  3. Door Supplier
  4. Flooring Store
  5. Kitchen Furniture Store

Written by the company

The UK's No. 1 Trade Kitchen Supplier.

The UK’s largest manufacturer and supplier of fitted kitchens, appliances, and joinery products.

Written by the company

'UK's Number 1 Trade Kitchen Supplier' - Fitted bedrooms, doors, joinery, and hardware - everything you need to complete the job, plus projects around the home including flooring, skirting and architrave, stairs and stair parts. Over 850 local depots, local stock, ready to go. UK manufactured cabinetry with a 25-year guarantee. Trusted trade quality - everything we make is tested in our FIRA Gold-Accredited lab - the only one of its standard in the world, Free home survey and design service, work with the trade to create a space that is right on quality, price, and style.
Available Through the Trade
Anyone can have a Howdens kitchen, bedroom or doors, joinery and flooring products, when they are installed with the expertise of the trade. Howdens only sell to the trade, to provide products and a service you can trust. The trade has the skills and experience to complete the whole job, including complex tasks like moving utilities, services and walls and fitting to awkward angles. Local trades also have the best knowledge of local homes and building practices, helping a project run smoothly. Howdens work with the trade to customize their products for non-standard fits at the best price, supported by exclusive trade prices. The Trade add value to your home.
Click & Collect
Howdens trade customers can see their confidential trade prices across thousands of products, add items to a project list, and send their order request straight to their local depot. Whether planning ahead or ordering on the go, Click & Collect is designed to save the trade time on site. Download our Trade App to make collecting products easier. Check local depot stock, build and manage orders, and get in and out of the depot quickly, when it suits your working day. With 24/7 access to your Online Trade Account, you can view live trade prices, order items for collection with Anytime Ordering, manage invoices and payments, track your account balance, and stay in control of your projects from start to finish.
Howdens Expo
Visit Howdens Expo showrooms in Raunds or Howden, to explore their largest collections of kitchens and bedrooms on display, as well as everything you need to complete the job, including sinks, taps, worktops and appliances. Get help and personalized advice from their expert team, see product details up close and find the right solution for your project. You can also view their showrooms online through their Virtual Expo.
Fitted Kitchens
Explore their wide range of high-quality fitted kitchens, from classic styles to contemporary handle less designs, available in a variety of colours and finishes. Their kitchen cupboard doors are designed to provide style and durability, making the kitchen a functional and striking centerpiece for the home.
Joinery
Anyone can have Howdens doors, joinery, and flooring products when they are installed with the expertise of the trade. Visit your local depot to get started and transform a home with joinery products, including skirting and architrave, stair parts, stair cladding, stair winder boxes and flights, decorative mouldings and wall panelling, door casings and linings and loft access and boards, suitable for renovations and new-build projects. Products are available from local stock, with solutions for every budget.
Fitted Bedrooms
Our Bedrooms Mean Business. Organize and optimize space with a wide choice of designs, colours, cabinet sizes, and storage accessories for every space and budget. Make the most of the space you have with flexible fitted bedroom solutions that utilize redundant areas such as corners and alcoves or create a bespoke walk-in wardrobe or dressing room. Sliding door options also mean fitted bedrooms work in even the smallest of rooms. With a wide choice of fitted bedroom ranges and dozens of accessories to personalize your space, Howdens' designers have the expertise to bring your ideas to life.
Template & Fit
Precise and personalized – every detail of your Howdens quartz worktop, Howdens acrylic worktop, or Dekton stone worktop, is chosen by you and expertly created by us. Choose your surface, specify the features, and we will measure, make, and fit it in just 5 working days from template to fit. Our surfaces are created from high-end materials by our expert team, making them a lasting statement in your home.

Contact info

  • Unit 3, Pontygwindy Trading Estate, CF83 3HU, Caerphilly, Wales, United Kingdom

  • 029 2088 3380

4.5

Excellent

TrustScore 4.5 out of 5

83 reviews

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Rated 5 out of 5 stars
Howdens - Caerphilly logo

Reply from Howdens - Caerphilly

We are sorry to hear this, Sally. Please be assured we will share your comments internally. If you would like to provide any further details regarding this matter, please email reviews@howdens.com.

Rated 5 out of 5 stars

Fast , efficient and easy to work with

Nic and Andy were very easy to work. The kitchen measurements were arranged next day, the plan immediately following that and we had delivery within a week. Great team!

November 16, 2022
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Reply from Howdens - Caerphilly

Hello, Thanks for reviewing our Howdens – Caerphilly depot. Have a lovely day! Tash.

Rated 1 out of 5 stars

The worst customer service I have ever…

The worst customer service I have ever received and their kitchens aren’t that great either. Design consultations were good, everything after that, awful. Wrong parts, broken parts and ill fitting parts. Solid surface worktops were delivered and were the wrong size. Store manager wanted nothing to do with the problems, didn’t accept responsibility and urged me to deal with solid surface team directly - despite not providing me with any contact details. They have had money that they owe me for 6 weeks and I am still awaiting a refund.

September 27, 2022
Unprompted review
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Reply from Howdens - Caerphilly

Thank you for bringing this matter to our attention. It would be helpful if you could email us with your contact details, account number, and confirmation of the depot in question to reviews@howdens.com so that we can help further.reviews@howdens.com.

Rated 5 out of 5 stars

Great products

Great products, great service. What more can I say.

September 27, 2022
Howdens - Caerphilly logo

Reply from Howdens - Caerphilly

Hello, Thanks for reviewing our Howdens – Caerphilly depot. Have a lovely day! Tash.

Rated 1 out of 5 stars

Faulty door.

Bought a door for a customer and fitted it in and came back a week later to see the door badly warped. We contacted Howdens immediately and had to give the photos of proof which we did.

We needed a refund but they came back to us and they told us that we cant have a refund as we put the door the wrong way. This is a terrible excuse, they wasted our time and now we have to explain to customer that we are stuck with a faulty door and looks bad on us.

This is the first issue we had from Howdens and will be the last. We been a customer for years and this is how we get treated.

August 22, 2022
Unprompted review
Howdens - Caerphilly logo

Reply from Howdens - Caerphilly

Thank you for bringing this matter to our attention. It would be helpful if you could email us with your contact details, account number, and confirmation of the depot in question to reviews@howdens.com so that we can raise your comments with the Caerphilly depot for their acknowledgment and clarity on the situation.

Rated 1 out of 5 stars

going to different shops to get parts…

going to different shops to get parts for the kitchens i do not need this all the time

May 14, 2022
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Reply from Howdens - Caerphilly

Thank you for bringing this matter to our attention, Mike. Please rest assured we will share your feedback internally. If you would like to provide any further details regarding this matter, please email reviews@howdens.com.

Rated 5 out of 5 stars

Fabulous staff

Fabulous staff. Fantastic quality for a great price. Extremely helpful. I love my new Kitchen and would not use any other company for future purchases. Highly recommended.

April 28, 2022
Unprompted review
Howdens - Caerphilly logo

Reply from Howdens - Caerphilly

Hello Sian, Thanks for reviewing our Howdens – Caerphilly depot. Have a great day, Tash.

Rated 5 out of 5 stars

Super friendly and approachable staff…

Super friendly and approachable staff who deal with the customers.
Easy transaction- delivered on time. Perfect service from Howdens Caerphilly!

November 16, 2021
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Reply from Howdens - Caerphilly

Hi. Thank you for your five-star review. It's great to read your feedback regarding our service. Many thanks, Ellie.

Rated 1 out of 5 stars

Very good products extremely poor accountability for their errors

Very good products and Howdens have a niche selection of joinery products.

The reason for my negative review:

Although the product is great the customer service is appalling, I have been a fitter of Howdens kitchens for a number of years and it is rare that the order is correct or the measuring and design is correct. When a mistake is made, and an obvious one the staff take no responsibility and do not care that they have inconvenienced you. This happens too often.
We also fit other kitchens from other suppliers and they margin for error is considerately lower.
I still recommend Howdens kitchens but make customers aware of the probability of issues.
I predominantly use the Caerphilly branch of Howdens so maybe it’s not all branches but Caerphilly is certainly a problem

August 26, 2021
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Reply from Howdens - Caerphilly

Thank you for bringing this matter to our attention, Byron. Please rest assured we will share your feedback internally. If you would like to provide any further details regarding this matter, please email reviews@howdens.com.

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