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Howdens - Canterbury Reviews 

84
TrustScore 5 out of 5

4.8

Unit 6, Cotton Road, Wincheap Industrial Estate, CT1 3RB Kent, South East, GB


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Rated 5 out of 5 stars

Howdens kitchens are excellent quality , a great design team and well supported with my installer. They were happy to have items returned where I made changes and provided prompt replacements. Highly... See more

Company replied

Rated 5 out of 5 stars

There is simply no one better than Paul Stace at Howdens! From start to finish, Paul has been exceptional. His professionalism stands out immediately, he takes the time to understand exac... See more

Company replied

Rated 4 out of 5 stars

The staff at Canterbury Howdens are lovely, especially Vicky our designer who was very considerate, patient and unlike other places, she ensured we were not missing any pieces of the kitchen! Delive... See more

Company replied

Rated 5 out of 5 stars

Excellent experience from design phase to delivery. I was fitting myself and Howdens made this such an easy process to make sure I could view at the showroom, make choices on worktops etc and everythi... See more

Company replied


Company details

  1. Kitchen Supply Store
  2. Bedroom Furniture Store
  3. Door Supplier
  4. Flooring Store
  5. Kitchen Furniture Store

Written by the company

The UK's No. 1 Trade Kitchen Supplier.

The UK’s largest manufacturer and supplier of fitted kitchens, appliances, and joinery products.

Written by the company

'UK's Number 1 Trade Kitchen Supplier' - Fitted bedrooms, doors, joinery, and hardware - everything you need to complete the job, plus projects around the home including flooring, skirting and architrave, stairs and stair parts. Over 850 local depots, local stock, ready to go. UK manufactured cabinetry with a 25-year guarantee. Trusted trade quality - everything we make is tested in our FIRA Gold-Accredited lab - the only one of its standard in the world, Free home survey and design service, work with the trade to create a space that is right on quality, price, and style.
Available Through the Trade
Anyone can have a Howdens kitchen, bedroom or doors, joinery and flooring products, when they are installed with the expertise of the trade. Howdens only sell to the trade, to provide products and a service you can trust. The trade has the skills and experience to complete the whole job, including complex tasks like moving utilities, services and walls and fitting to awkward angles. Local trades also have the best knowledge of local homes and building practices, helping a project run smoothly. Howdens work with the trade to customize their products for non-standard fits at the best price, supported by exclusive trade prices. The Trade add value to your home.
Click & Collect
Howdens trade customers can see their confidential trade prices across thousands of products, add items to a project list, and send their order request straight to their local depot. Whether planning ahead or ordering on the go, Click & Collect is designed to save the trade time on site. Download our Trade App to make collecting products easier. Check local depot stock, build and manage orders, and get in and out of the depot quickly, when it suits your working day. With 24/7 access to your Online Trade Account, you can view live trade prices, order items for collection with Anytime Ordering, manage invoices and payments, track your account balance, and stay in control of your projects from start to finish.
Howdens Expo
Visit Howdens Expo showrooms in Raunds or Howden, to explore their largest collections of kitchens and bedrooms on display, as well as everything you need to complete the job, including sinks, taps, worktops and appliances. Get help and personalized advice from their expert team, see product details up close and find the right solution for your project. You can also view their showrooms online through their Virtual Expo.
Fitted Kitchens
Explore their wide range of high-quality fitted kitchens, from classic styles to contemporary handle less designs, available in a variety of colours and finishes. Their kitchen cupboard doors are designed to provide style and durability, making the kitchen a functional and striking centerpiece for the home.
Joinery
Anyone can have Howdens doors, joinery, and flooring products when they are installed with the expertise of the trade. Visit your local depot to get started and transform a home with joinery products, including skirting and architrave, stair parts, stair cladding, stair winder boxes and flights, decorative mouldings and wall panelling, door casings and linings and loft access and boards, suitable for renovations and new-build projects. Products are available from local stock, with solutions for every budget.
Fitted Bedrooms
Our Bedrooms Mean Business. Organize and optimize space with a wide choice of designs, colours, cabinet sizes, and storage accessories for every space and budget. Make the most of the space you have with flexible fitted bedroom solutions that utilize redundant areas such as corners and alcoves or create a bespoke walk-in wardrobe or dressing room. Sliding door options also mean fitted bedrooms work in even the smallest of rooms. With a wide choice of fitted bedroom ranges and dozens of accessories to personalize your space, Howdens' designers have the expertise to bring your ideas to life.
Template & Fit
Precise and personalized – every detail of your Howdens quartz worktop, Howdens acrylic worktop, or Dekton stone worktop, is chosen by you and expertly created by us. Choose your surface, specify the features, and we will measure, make, and fit it in just 5 working days from template to fit. Our surfaces are created from high-end materials by our expert team, making them a lasting statement in your home.

Contact info

  • Unit 6, Cotton Road, Wincheap Industrial Estate, CT1 3RB, Kent, South East, United Kingdom

  • 01227 762 837

4.8

Excellent

TrustScore 5 out of 5

84 reviews

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4.8

All reviews

(84)

9,115 reviews in the last 12 months

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Rated 5 out of 5 stars

Outstanding customer service

Been a trade customer with Howdens for a number of years. Recently moved and started using the Canterbury branch. What a complete delight!! James supported us from start to finish and his polite and efficient customer service is what will keep us coming back for more in the future.
Would recommend anytime.

March 1, 2023
Unprompted review
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Reply from Howdens - Canterbury

Hi, Thanks for leaving this 5 star review for the Howdens - Canterbury depot! Best wishes, Tash

Rated 5 out of 5 stars

Kitchen from Howdens Canterbury

We have been waiting to update our kitchen for some time and we are glad we chose Howdens Canterbury. The design worked really well and the branch responded quickly to our queries and small changes to plan along the way. Thank you Charlie Jordan and thank you to our amazing fitter, Gino (GHD Building Solutions). We are really pleased with the result.

March 14, 2023
Unprompted review
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Reply from Howdens - Canterbury

Hi, Thanks for leaving this 5 star review for the Howdens - Canterbury depot! All the best, Tash.

Rated 5 out of 5 stars

Helpful and friendly design service…

Helpful and friendly design service which resulted in a brilliant kitchen. Great suggestions to help maximise storage within a compact set-up. Fast delivery on order with no stock issues. Would recommend and work with again.

September 28, 2022
Unprompted review
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Reply from Howdens - Canterbury

Hi Doug, Thanks for leaving this 5 star review for the Howdens - Canterbury depot! Take care and have a lovely day, Tash.

Rated 5 out of 5 stars

Excellent experience from design phase…

Excellent experience from design phase to delivery. I was fitting myself and Howdens made this such an easy process to make sure I could view at the showroom, make choices on worktops etc and everything required was in the delivery. Was kept informed the whole time. Special mention to Sabeena at the branch who was spot on with communication and design. Would highly recommend. Kitchens are top quality.

February 17, 2023
Unprompted review
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Reply from Howdens - Canterbury

Hi Mark, Thanks for leaving this 5 star review for the Howdens – Canterbury depot! All the best, Tash.

Rated 5 out of 5 stars

Very friendly and helpful

Very friendly and helpful. Jay wanted to make sure everything was just right. I felt ‘looked after’!

October 28, 2022
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Reply from Howdens - Canterbury

Hello, It's great to read your feedback regarding our service. Have a lovely day! Tash.

Rated 5 out of 5 stars

Howdens or is it Justice League DC Univerese

Just want to say a huge thank you to the superheroes at Howdens.
Obviously they are incognito.
Michelle was once known to be Amazonian by the name of Diana.
James from The Atlantis Kingdom deep under the Sea.
Not to mention they’re leader that likes to keep his identity unknown.
They saved the day yet again and will do for the rest of millennia.
In a league of their own!

October 19, 2022
Unprompted review
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Reply from Howdens - Canterbury

Hello, Thanks for reviewing our Howdens – Canterbury depot. I am sure the team will be pleased to read your kind words! Take care and have a lovely day, Tash.

Rated 5 out of 5 stars

Went to Howdens Canterbury and spoke to…

Went to Howdens Canterbury and spoke to Katlin. She was very helpful and organized a surveyor to call and help with the layout. Arranged to go to Howdens to finalize, unfortunately he was sick so had to wait another week. Went back and they were very helpful and adjusted to our wishes. Day of delivery we had changed our mind and decided to have an induction Hob and they delivered this with our order. It is now in and apart from trying to remember which draw things are in it is great. We went for the Clarkson Sandstone Handle Free. It looks Fab. Well done to Howdens at Canterbury and My Son for installing it for us. Thank You.

September 28, 2022
Unprompted review
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Reply from Howdens - Canterbury

Hello, Thanks for leaving this 5 star review for the Howdens – Canterbury depot! Take care and have a lovely day, Tash.

Rated 5 out of 5 stars

Just LOVE our fab new kitchen!

I had a very ‘set’ idea in my mind of what I wanted for our new kitchen… and because it was relatively small, it definitely was not the usual ‘u’ shaped format! We tried several companies but I didn’t feel that they understood what I wanted - whereas Sabeena started our on site meeting with ‘where are you going to put the kettle?!’ so straight away we were down to the nitty gritty of how my kitchen idea would work in practice - brilliant! Sabeena was so helpful putting my ideas into a real plan, working out what would and wouldn’t work. We felt that nothing was too much trouble, hence numerous tiny tweaks to the design were made over a few weeks until we finally had the finished plan. We had already booked the brilliant Sam Bowditch Carpentry, Canterbury to install our kitchen and it was just so exciting to watch our plan come together - it had clearly been carefully and meticulously designed by Sabeena because very few queries were raised as it was installed. We are thrilled and delighted with our fabulous new kitchen - it ‘works’ really well .. and the kettle really does fit perfectly!
Thank you Sabeena - and the team at Howdens Canterbury for an excellent job - delivery excellent, telephone assistance and email responses always prompt - and a great quality kitchen - we really couldn’t have asked for more!

September 15, 2022
Unprompted review
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Reply from Howdens - Canterbury

Hi, We are so pleased to read your positive comments, thanks for leaving such a great review. Best wishes, Tash

Rated 5 out of 5 stars

Exceptional service from Howdens

Howdens provided an exceptional service from completing our kitchen design through to delivery. From point of order our kitcheng was delivered within 5 days.

We were looked after by Sabeena throughout and I must say a huge thank you. Sabeena was professional and diligent taking care to ensure every detail was perfect.

We would highly recommend Howdens Canterbury, and especially Sabeena should you be looking for a new kitchen.

September 30, 2022
Unprompted review
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Reply from Howdens - Canterbury

Hi, Thanks for reviewing our Howdens - Canterbury depot. Take care and have a lovely day, Tash.

Rated 5 out of 5 stars

Brilliant service as always

Brilliant service as always. Great prices and friendly staff.

August 26, 2022
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Reply from Howdens - Canterbury

Hello, Thanks for reviewing our Howdens – Canterbury depot. Take care and have a lovely day, Tash.

Rated 5 out of 5 stars

Love our Kitchen

We've been waiting to update our kitchen for a long, long time and we are so glad we chose Howdens. The design worked really well and they responded quickly to our queries. They even coped well with our little changes of plan along the way! Thank you Charlie Jordan and thank you to our amazing fitter, Jeff Challis Carpentry and Joinery.

August 9, 2022
Unprompted review
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Reply from Howdens - Canterbury

Good afternoon, Thanks for leaving this 5 star review for the Howdens – Canterbury depot! Take care and have a lovely day, Tash.

Rated 5 out of 5 stars

Mark

Mark, and all the staff are 100% on any enquiry or order we place.
If there is a problem they always sort it.
Wincheap Canterbury, always make you feel you are their number 1 customer.
They are very proactive, making positive comments.

David
June 2022

June 9, 2022
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Reply from Howdens - Canterbury

Good afternoon, Thanks for reviewing our Howdens – Canterbury depot. It's great to read your comments. Best wishes, Tash

Rated 3 out of 5 stars

VERY disorganised with their deliveries…

VERY disorganised with their deliveries - we probably had close to 20 deliveries for just a kitchen & utility room. This meant kitchen fitters standing around waiting for critical elements of the kitchen which pushed out our timeline & increased our costs. They did pay some compensation after I went to see the Regional Manager with a detailed breakdown of the issues.

May 3, 2022
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Reply from Howdens - Canterbury

Thank you for bringing this matter to our attention. It would be helpful if you could email us with your contact details, account number, and confirmation of the depot in question to reviews@howdens.com so that we can help further. All the best

Rated 5 out of 5 stars

Fantastic service from Sabeena and the…

Fantastic service from Sabeena and the crew at Howdens Canterbury. Sabeena has gone above and beyond at every stage, realising our vision for the kitchen and helping us with all the little things during the build quickly and happily. It's been a great experience and I love my kitchen!

April 13, 2022
Unprompted review
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Reply from Howdens - Canterbury

Hello Rebecca, Thanks for reviewing our Howdens – Canterbury depot. It's great to read your comments. Have a great day, Tash.

Rated 5 out of 5 stars

Excellent

Excellent, friendly service. We changed the design after units were supplied. Although this caused a lot of work providing new units and taking await the old units we were assured this was no problem. As above mention excellent service. Thank you

February 27, 2022
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Reply from Howdens - Canterbury

Hello Caroline, Thanks for reviewing our Howdens – Canterbury depot. All the best, Tash.

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