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Howdens - Chelmsford Reviews 

105
TrustScore 4.5 out of 5

4.7

Unit 6, Chelmsford Trade Park, Westway, CM1 3AR Essex, East Anglia, GB


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Rated 5 out of 5 stars

Rae was incredibly personable and her product knowledge and experience were really helpful in making our buying decisions so much easier . There was no hard sell and she answered all our questions ea... See more

Company replied

Rated 5 out of 5 stars

Thanks for all your help Lita in getting our kitchen and utility room sorted - really great design plans that created a fabulous space! And thanks for your unending patience after we changed our minds... See more

Company replied

Rated 5 out of 5 stars

Good quality kitchen, helpful staff, delivered on time. We requested some small changes after the initial kitchen design had been made, and these were implemented without any fuss. Staff were always... See more

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Rated 5 out of 5 stars

We always use this branch at RN Carpentry & Building, all the staff at Howdens are extremely helpful and friendly. Their service has always been top. If there has been any issies Chris or Sam are al... See more

Company replied


Company details

  1. Kitchen Supply Store
  2. Bedroom Furniture Store
  3. Door Supplier
  4. Flooring Store
  5. Kitchen Furniture Store

Written by the company

The UK's No. 1 Trade Kitchen Supplier.

The UK’s largest manufacturer and supplier of fitted kitchens, appliances, and joinery products.

Written by the company

'UK's Number 1 Trade Kitchen Supplier' - Fitted bedrooms, doors, joinery, and hardware - everything you need to complete the job, plus projects around the home including flooring, skirting and architrave, stairs and stair parts. Over 850 local depots, local stock, ready to go. UK manufactured cabinetry with a 25-year guarantee. Trusted trade quality - everything we make is tested in our FIRA Gold-Accredited lab - the only one of its standard in the world, Free home survey and design service, work with the trade to create a space that is right on quality, price, and style.
Available Through the Trade
Anyone can have a Howdens kitchen, bedroom or doors, joinery and flooring products, when they are installed with the expertise of the trade. Howdens only sell to the trade, to provide products and a service you can trust. The trade has the skills and experience to complete the whole job, including complex tasks like moving utilities, services and walls and fitting to awkward angles. Local trades also have the best knowledge of local homes and building practices, helping a project run smoothly. Howdens work with the trade to customize their products for non-standard fits at the best price, supported by exclusive trade prices. The Trade add value to your home.
Click & Collect
Howdens trade customers can see their confidential trade prices across thousands of products, add items to a project list, and send their order request straight to their local depot. Whether planning ahead or ordering on the go, Click & Collect is designed to save the trade time on site. Download our Trade App to make collecting products easier. Check local depot stock, build and manage orders, and get in and out of the depot quickly, when it suits your working day. With 24/7 access to your Online Trade Account, you can view live trade prices, order items for collection with Anytime Ordering, manage invoices and payments, track your account balance, and stay in control of your projects from start to finish.
Howdens Expo
Visit Howdens Expo showrooms in Raunds or Howden, to explore their largest collections of kitchens and bedrooms on display, as well as everything you need to complete the job, including sinks, taps, worktops and appliances. Get help and personalized advice from their expert team, see product details up close and find the right solution for your project. You can also view their showrooms online through their Virtual Expo.
Fitted Kitchens
Explore their wide range of high-quality fitted kitchens, from classic styles to contemporary handle less designs, available in a variety of colours and finishes. Their kitchen cupboard doors are designed to provide style and durability, making the kitchen a functional and striking centerpiece for the home.
Joinery
Anyone can have Howdens doors, joinery, and flooring products when they are installed with the expertise of the trade. Visit your local depot to get started and transform a home with joinery products, including skirting and architrave, stair parts, stair cladding, stair winder boxes and flights, decorative mouldings and wall panelling, door casings and linings and loft access and boards, suitable for renovations and new-build projects. Products are available from local stock, with solutions for every budget.
Fitted Bedrooms
Our Bedrooms Mean Business. Organize and optimize space with a wide choice of designs, colours, cabinet sizes, and storage accessories for every space and budget. Make the most of the space you have with flexible fitted bedroom solutions that utilize redundant areas such as corners and alcoves or create a bespoke walk-in wardrobe or dressing room. Sliding door options also mean fitted bedrooms work in even the smallest of rooms. With a wide choice of fitted bedroom ranges and dozens of accessories to personalize your space, Howdens' designers have the expertise to bring your ideas to life.
Template & Fit
Precise and personalized – every detail of your Howdens quartz worktop, Howdens acrylic worktop, or Dekton stone worktop, is chosen by you and expertly created by us. Choose your surface, specify the features, and we will measure, make, and fit it in just 5 working days from template to fit. Our surfaces are created from high-end materials by our expert team, making them a lasting statement in your home.

Contact info

  • Unit 6, Chelmsford Trade Park, Westway, CM1 3AR, Essex, East Anglia, United Kingdom

  • 01245 269 424

4.7

Excellent

TrustScore 4.5 out of 5

105 reviews

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4.7

All reviews

(105)

8,880 reviews in the last 12 months

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Rated 5 out of 5 stars

Magdelene Witham

Excellent service Received your Kitchen designer at Witham branch came out at short notice nothing was to much trouble designed an excellent kitchen for our client and followed up with calls and emails to make sure we were happy and we are very happy and so is our client well done Magdelene excellent service 👍

October 7, 2022
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Reply from Howdens - Chelmsford

Hello, Thanks for taking the time out of your day to leave this review. Have a lovely day! Tash.

Rated 1 out of 5 stars

delivered wrong size door

delivered wrong size door, I had to pay contractors half salary/call out £125.00, Howdens said they would send someone same day to fit!!!!!!! never showed up!!!!!

September 26, 2022
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Reply from Howdens - Chelmsford

Thank you for bringing this matter to our attention, Gary. Please be assured we will raise your comments with the Chelmsford depot for their acknowledgment and clarity on the situation. If you would like to discuss this matter further, please email reviews@howdens.com.

Rated 3 out of 5 stars

Poor discounts

Not to happy because I’m not getting the right discount anymore

July 23, 2022
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Reply from Howdens - Chelmsford

Thank you for your feedback, Gary. Please be assured we will raise your comments with the Chelmsford depot for their acknowledgment and clarity on the situation. All the best

Rated 5 out of 5 stars

Very good at the chelmsford branch

Very good at the chelmsford branch, always very helpful.

May 19, 2022
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Reply from Howdens - Chelmsford

Good afternoon, Thanks for reviewing our Howdens – Chelmsford depot. Have a lovely day! Tash.

Rated 4 out of 5 stars

Andre has been very helpful and…

Andre has been very helpful and responsive to our queries,a real credit to the Chelmsford Branch.

April 27, 2022
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Reply from Howdens - Chelmsford

Good afternoon, Thanks for reviewing our Howdens – Chelmsford depot. Have a great day, Tash.

Rated 1 out of 5 stars

You let someone use my account without…

You let someone use my account without my approval

March 19, 2022
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Reply from Howdens - Chelmsford

Thank you for bringing this matter to our attention, David. Please rest assured we have raised this with the Chelmsford depot. If you would like to provide any further details regarding this matter, please email reviews@howdens.com. All the best

Rated 5 out of 5 stars

So happy we chose Howdens

We are really happy with our Howdens kitchen. The design appointment was really great. Our designer, Andre, listened to our ideas and helped it come to life with his own helpful suggestions. Communication was easy and the quality of the materials is fantastic. The range of appliances is great, we mixed brands depending on the spec we wanted and our designer was super helpful in supporting this. Very pleased we chose Howdens!

March 3, 2022
Unprompted review
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Reply from Howdens - Chelmsford

Good afternoon, Thanks for reviewing our Howdens – Chelmsford depot. All the best, Tash.

Rated 4 out of 5 stars

Alway the good service

Alway the good service. Thanks

February 11, 2022
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Reply from Howdens - Chelmsford

Hello Bill, Thanks for leaving this positive review. Have a great day, Tash.

Rated 1 out of 5 stars

Waited / terrible service

Waited patiently to be served while the one staff member available was on the phone to a customer. There was a second customer behind me in the queue. The staff member then advised me to ring the bell for attention which I did. Nothing happened for around 2 minutes.
Heard a variety of chatter from the back office area and one guy then came out, looked at the screen and returned to his mates for another chat. I gave it another 2-3 minutes, then rang the bell a few times (annoyingly) and finally a young guy surfaced from the office. I advised him of the terrible customer service, to which he duly apologised.
I guess business is so good for Howdens that customers don't matter anymore or maybe it has gone self service?
Not a good experience and only seemed to be 2 people working in a shop of 6-7.

January 24, 2022
Unprompted review
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Reply from Howdens - Chelmsford

Thank you for bringing this matter to our attention, Kevin. Please rest assured we will share your feedback internally. If you would like to provide any further details regarding this matter, please email reviews@howdens.com.

Rated 5 out of 5 stars

Was dearer on what I wanted. Price matched in the end.

Was dearer on what I wanted, but price matched when I showed them the price from elsewhere. In my opinion, if I have an account with Howdens, they should be offering me the best price possible and not have to ask.

January 21, 2022
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Reply from Howdens - Chelmsford

Thank you for your feedback. Please rest assured we will share your feedback internally. If you would like to provide any further details regarding this matter, please email reviews@howdens.com.

Rated 5 out of 5 stars
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Reply from Howdens - Chelmsford

Good morning Clive, thank you so much for leaving this 5* review for our Chelmsford depot! I'm sure they will be really pleased to read your kind comments. Take care and enjoy your day! Harriet.

Rated 5 out of 5 stars

once again Howdens has gone beyond my…

once again Howdens has gone beyond my expectations, well done keep it up.

November 10, 2021
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Reply from Howdens - Chelmsford

Good morning Christopher, thanks for taking the time out of your day to leave this positive review for our Chelmsford depot! Take care and have a lovely day. Harriet

Rated 3 out of 5 stars

This is one order where everything went…

This is one order where everything went wrong from comparison pricing, checking design and supply but the order was sorted and is now complete. Thank you for following the job through to the end.

Regards Michael

November 9, 2021
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Reply from Howdens - Chelmsford

Thank you for your feedback, Michael. Please rest assured we will share your feedback internally. If you would like to provide any further details regarding this matter, please email reviews@howdens.com.

Rated 5 out of 5 stars

Had most of what i wanted in store

Had most of what i wanted in store, what they didn't have they got within the next 2 days. delivery was bang on time.
Sales staff very friendly and helpful with bags of knowledge.

October 1, 2021
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Reply from Howdens - Chelmsford

Good morning Paul, thanks for taking the time out of your day to leave this positive review for our Chelmsford depot! Take care and have a lovely day. Harriet

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