Rae was incredibly personable and her product knowledge and experience were really helpful in making our buying decisions so much easier . There was no hard sell and she answered all our questions ea... See more
Company replied

Unit 6, Chelmsford Trade Park, Westway, CM1 3AR Essex, East Anglia, GB
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Rae was incredibly personable and her product knowledge and experience were really helpful in making our buying decisions so much easier . There was no hard sell and she answered all our questions ea... See more
Company replied
Thanks for all your help Lita in getting our kitchen and utility room sorted - really great design plans that created a fabulous space! And thanks for your unending patience after we changed our minds... See more
Company replied
Good quality kitchen, helpful staff, delivered on time. We requested some small changes after the initial kitchen design had been made, and these were implemented without any fuss. Staff were always... See more
Company replied
We always use this branch at RN Carpentry & Building, all the staff at Howdens are extremely helpful and friendly. Their service has always been top. If there has been any issies Chris or Sam are al... See more
Company replied
The UK's No. 1 Trade Kitchen Supplier.
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Unit 6, Chelmsford Trade Park, Westway, CM1 3AR, Essex, East Anglia, United Kingdom
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Excellent service Received your Kitchen designer at Witham branch came out at short notice nothing was to much trouble designed an excellent kitchen for our client and followed up with calls and emails to make sure we were happy and we are very happy and so is our client well done Magdelene excellent service 👍

Reply from Howdens - Chelmsford
delivered wrong size door, I had to pay contractors half salary/call out £125.00, Howdens said they would send someone same day to fit!!!!!!! never showed up!!!!!

Reply from Howdens - Chelmsford

Reply from Howdens - Chelmsford
Very good at the chelmsford branch, always very helpful.

Reply from Howdens - Chelmsford
Andre has been very helpful and responsive to our queries,a real credit to the Chelmsford Branch.

Reply from Howdens - Chelmsford
You let someone use my account without my approval

Reply from Howdens - Chelmsford
We are really happy with our Howdens kitchen. The design appointment was really great. Our designer, Andre, listened to our ideas and helped it come to life with his own helpful suggestions. Communication was easy and the quality of the materials is fantastic. The range of appliances is great, we mixed brands depending on the spec we wanted and our designer was super helpful in supporting this. Very pleased we chose Howdens!

Reply from Howdens - Chelmsford

Reply from Howdens - Chelmsford
Waited patiently to be served while the one staff member available was on the phone to a customer. There was a second customer behind me in the queue. The staff member then advised me to ring the bell for attention which I did. Nothing happened for around 2 minutes.
Heard a variety of chatter from the back office area and one guy then came out, looked at the screen and returned to his mates for another chat. I gave it another 2-3 minutes, then rang the bell a few times (annoyingly) and finally a young guy surfaced from the office. I advised him of the terrible customer service, to which he duly apologised.
I guess business is so good for Howdens that customers don't matter anymore or maybe it has gone self service?
Not a good experience and only seemed to be 2 people working in a shop of 6-7.

Reply from Howdens - Chelmsford
Was dearer on what I wanted, but price matched when I showed them the price from elsewhere. In my opinion, if I have an account with Howdens, they should be offering me the best price possible and not have to ask.

Reply from Howdens - Chelmsford
once again Howdens has gone beyond my expectations, well done keep it up.

Reply from Howdens - Chelmsford
This is one order where everything went wrong from comparison pricing, checking design and supply but the order was sorted and is now complete. Thank you for following the job through to the end.
Regards Michael

Reply from Howdens - Chelmsford
Had most of what i wanted in store, what they didn't have they got within the next 2 days. delivery was bang on time.
Sales staff very friendly and helpful with bags of knowledge.

Reply from Howdens - Chelmsford
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