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Howdens - Chesham Reviews 39

TrustScore 3.5 out of 5

3.4

Units 4 & 5, Chess Business Park, Moor Road, HP5 1SD Buckinghamshire, East Anglia, GB


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Rated 4 out of 5 stars

I met with Matthew at the Chesham branch to work through plans for dinning room cupboards which match my sage green kitchen. He was very knowledgeable about the different combinations of units and hap... See more

Company replied

Rated 5 out of 5 stars

Ellie from Chesham branch was so kind and supportive , listened and understood my needs , always available when I called with additional questions Kitchen being fitted this week and I am so happy w... See more

Company replied

Rated 5 out of 5 stars

After our kitchen was fitted, we had an issue with one piece and Ellie helped SO much with replacing and delivering the new part. She’s a credit to Howdens!

Company replied

Rated 5 out of 5 stars

The staff at Chesham branch are always friendly, professional and extremely helpful (this includes the staff in the warehouse) both with sales and aftercare advice. Top team!😀👍

Company replied


Company details

  1. Kitchen Supply Store
  2. Bedroom Furniture Store
  3. Door Supplier
  4. Flooring Store
  5. Kitchen Furniture Store

Written by the company

The UK's No. 1 Trade Kitchen Supplier.

The UK’s largest manufacturer and supplier of fitted kitchens, appliances, and joinery products.

Written by the company

'UK's Number 1 Trade Kitchen Supplier' - Fitted bedrooms, doors, joinery, and hardware - everything you need to complete the job, plus projects around the home including flooring, skirting and architrave, stairs and stair parts. Over 850 local depots, local stock, ready to go. UK manufactured cabinetry with a 25-year guarantee. Trusted trade quality - everything we make is tested in our FIRA Gold-Accredited lab - the only one of its standard in the world, Free home survey and design service, work with the trade to create a space that is right on quality, price, and style.
Available Through the Trade
Anyone can have a Howdens kitchen, bedroom or doors, joinery and flooring products, when they are installed with the expertise of the trade. Howdens only sell to the trade, to provide products and a service you can trust. The trade has the skills and experience to complete the whole job, including complex tasks like moving utilities, services and walls and fitting to awkward angles. Local trades also have the best knowledge of local homes and building practices, helping a project run smoothly. Howdens work with the trade to customize their products for non-standard fits at the best price, supported by exclusive trade prices. The Trade add value to your home.
Click & Collect
Howdens trade customers can see their confidential trade prices across thousands of products, add items to a project list, and send their order request straight to their local depot. Whether planning ahead or ordering on the go, Click & Collect is designed to save the trade time on site. Download our Trade App to make collecting products easier. Check local depot stock, build and manage orders, and get in and out of the depot quickly, when it suits your working day. With 24/7 access to your Online Trade Account, you can view live trade prices, order items for collection with Anytime Ordering, manage invoices and payments, track your account balance, and stay in control of your projects from start to finish.
Howdens Expo
Visit Howdens Expo showrooms in Raunds or Howden, to explore their largest collections of kitchens and bedrooms on display, as well as everything you need to complete the job, including sinks, taps, worktops and appliances. Get help and personalized advice from their expert team, see product details up close and find the right solution for your project. You can also view their showrooms online through their Virtual Expo.
Fitted Kitchens
Explore their wide range of high-quality fitted kitchens, from classic styles to contemporary handle less designs, available in a variety of colours and finishes. Their kitchen cupboard doors are designed to provide style and durability, making the kitchen a functional and striking centerpiece for the home.
Joinery
Anyone can have Howdens doors, joinery, and flooring products when they are installed with the expertise of the trade. Visit your local depot to get started and transform a home with joinery products, including skirting and architrave, stair parts, stair cladding, stair winder boxes and flights, decorative mouldings and wall panelling, door casings and linings and loft access and boards, suitable for renovations and new-build projects. Products are available from local stock, with solutions for every budget.
Fitted Bedrooms
Our Bedrooms Mean Business. Organize and optimize space with a wide choice of designs, colours, cabinet sizes, and storage accessories for every space and budget. Make the most of the space you have with flexible fitted bedroom solutions that utilize redundant areas such as corners and alcoves or create a bespoke walk-in wardrobe or dressing room. Sliding door options also mean fitted bedrooms work in even the smallest of rooms. With a wide choice of fitted bedroom ranges and dozens of accessories to personalize your space, Howdens' designers have the expertise to bring your ideas to life.
Template & Fit
Precise and personalized – every detail of your Howdens quartz worktop, Howdens acrylic worktop, or Dekton stone worktop, is chosen by you and expertly created by us. Choose your surface, specify the features, and we will measure, make, and fit it in just 5 working days from template to fit. Our surfaces are created from high-end materials by our expert team, making them a lasting statement in your home.

Contact info

  • Units 4 & 5, Chess Business Park, Moor Road, HP5 1SD, Buckinghamshire, East Anglia, United Kingdom

  • 01494 793 653

3.4

Average

TrustScore 3.5 out of 5

39 reviews

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Rated 5 out of 5 stars

Excellent service today Sam created…

Excellent service so far.Sam created the kitchen on screen and was extremely helpful with innovative imputs.

Thanks

May 17, 2022
Unprompted review
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Reply from Howdens - Chesham

Hello Ailsa, Thanks for reviewing our Howdens – Chesham depot. Have a lovely day! Tash.

Rated 5 out of 5 stars

Howdens Chesham Reveiw

Howdens Chesham

I called in to order some various items a couple of weeks back and to be fair I had a lot of my order wrong or confused from pricing.

However, the young lady was so so patient and she got everything sorted for me in no time at all and kept saying it's absalouley fine.

Legend

Smashing service

Paul Maxwell

May 16, 2022
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Reply from Howdens - Chesham

Good morning, Thanks for reviewing our Howdens – Chesham depot. All the best, Tash.

Rated 1 out of 5 stars

Slapdash design, poor service and quality

I cannot recommend Howdens Chesham at all. Although the initial experience of kitchen design seemed positive, it was like pulling teeth trying to get obvious design issues amended. Communication was very difficult and our calls were rarely returned.

Once underway with the installation it became apparent that the design was actually wrong in multiple areas which cost us time and money to sort out. Additionally, various crucial parts hadn't been included which cost further delay. The default response was always that we were wrong and everything was fine.

Finally, the actual Chilcomb kitchen looks cheap and paint is coming off various trim panels already. We very much wish we'd spent our hard earned money elsewhere.

April 20, 2022
Unprompted review
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Reply from Howdens - Chesham

Good afternoon Matt. Thank you for taking the time to leave this review. Please rest assured we will share your comments internally. It would be helpful if you could email us with your contact details, account number, and confirmation of the depot in question to reviews@howdens.com so that we can help further. All the best

Rated 5 out of 5 stars

Good quality kitchen

Good quality kitchen - good experience to purchase the kitchen with confidence of good customer service - not forgetting the brilliant warehouse staff !

April 7, 2022
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Reply from Howdens - Chesham

Good morning, Thanks for leaving this positive review. Have a great day, Tash.

Rated 5 out of 5 stars

What an engaging a rewarding experience !

What an engaging a rewarding planning & ordering experience from start to finish at Howdens in Chesham. This branch had a professional and friendly atmosphere from the beginning and, whilst I enjoyed the brilliance of Matthew, the rest of the team were equally engaging and the manager Antonio was most helpful also. We arrived at our ideal kitchen order and nothing seemed like too much trouble. Compared to the other kitchen places we tried (and we visited many!), Howdens Chesham were streets ahead on all aspects of the journey! We are now looking forward to receiving our kitchen and I am pleased our long-standing builder said we should try them. Brilliant - Heidi & Ian !!

March 25, 2022
Unprompted review
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Reply from Howdens - Chesham

Good afternoon, Thanks for reviewing our Howdens – Chesham depot. It's great to read your comments. All the best, Tash.

Rated 5 out of 5 stars

Love the online invoices etc

Love the online invoices etc. Chesham always come up trumps.

March 16, 2022
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Reply from Howdens - Chesham

Hi there Alan, Thanks for reviewing our Howdens – Chesham depot. Have a great day, Tash.

Rated 1 out of 5 stars

Waste of time

Chased for about two months for a kitchen quote after having also spent a couple of hours with a designer. Little communication between staff at the Chesham branch, the customer experience is appalling. Never come across a business so disinterested in selling. Looking elsewhere now and receiving much better service from their competitors.

February 25, 2022
Unprompted review
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Reply from Howdens - Chesham

Good morning Tahir, We have responded to your review on Google and will be in touch to provide further help. All the best

Rated 1 out of 5 stars

Really poor service and design

Really poor service and design. Cost me and my customer thousands
Still an ongoing issue with are area manager

February 23, 2022
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Reply from Howdens - Chesham

We're sorry you have been disappointed by your experience. Please rest assured we will share your feedback internally. If you would like to provide any further details regarding this matter, please email reviews@howdens.com. All the best

Rated 1 out of 5 stars
Howdens - Chesham logo

Reply from Howdens - Chesham

Good morning Paul. Thank you for leaving a review of our Chesham depot. We have shared your rating with the depot but it would be helpful if you could email us with some details of why you’ve been dissatisfied with your experience at Howdens to reviews@howdens.com so that we can help further.

Rated 2 out of 5 stars

Design great, delivery very poor…

Design looked great but initial priced missed almost £700.00 of extras needed to fit the kitchen. Also 10 days from delivery we are still awaiting trims to finish. As a trade this has cost me £800.00 in additional labour in addition to Multiple visits to site and various Howdens depos to pick up materials. Think I will go back to Grant and Stone next time.

December 4, 2021
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Reply from Howdens - Chesham

Thank you for bringing this matter to our attention. Please rest assured we will share your feedback internally. If you would like to provide any further details regarding this matter, please email reviews@howdens.com.

Rated 5 out of 5 stars

Great Help

Great Help , deadlines met .
Thank you

November 16, 2021
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Reply from Howdens - Chesham

Hi Frank. Thank you for your five-star review. It's great to read your feedback regarding our service. Many thanks, Ellie.

Rated 5 out of 5 stars

Always helpful

September 13, 2021
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Reply from Howdens - Chesham

Hi Robert, thank you for leaving this positive review - that is great to hear! Take care and enjoy your day. Harriet.

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