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Howdens - Darlington Reviews 

75
TrustScore 4.5 out of 5

4.7

Unit E, North Road Industrial Estate, Meynell Road, DL3 0XA County Durham, North East, GB


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See what reviewers are saying

Rated 5 out of 5 stars

From start to finish Howdens was easy to deal with, helpful with suggestions and very flexible when we changed our minds about some aspects. They willingly accepted unwanted items for return and refu... See more

Company replied

Rated 5 out of 5 stars

We contacted Janet from the North Road branch to arrange a kitchen design appointment. Janet arrived when she said she would, asked what sort of things we would like to see included in the design, di... See more

Company replied

Rated 5 out of 5 stars

Great experience buying a kitchen with my son for his first home! Janet at Darlington was very helpful, guided us through choices for worktop, cupboards sink, taps as well as appliances. Excellent ser... See more

Company replied

Rated 5 out of 5 stars

Good price after negotiation. Items in stock within one week and delivered hassle free. All staff very efficient and courteous. Can’t fault product or service.

Company replied


Company details

  1. Kitchen Supply Store
  2. Bedroom Furniture Store
  3. Door Supplier
  4. Flooring Store
  5. Kitchen Furniture Store

Written by the company

The UK's No. 1 Trade Kitchen Supplier.

The UK’s largest manufacturer and supplier of fitted kitchens, appliances, and joinery products.

Written by the company

'UK's Number 1 Trade Kitchen Supplier' - Fitted bedrooms, doors, joinery, and hardware - everything you need to complete the job, plus projects around the home including flooring, skirting and architrave, stairs and stair parts. Over 850 local depots, local stock, ready to go. UK manufactured cabinetry with a 25-year guarantee. Trusted trade quality - everything we make is tested in our FIRA Gold-Accredited lab - the only one of its standard in the world, Free home survey and design service, work with the trade to create a space that is right on quality, price, and style.
Available Through the Trade
Anyone can have a Howdens kitchen, bedroom or doors, joinery and flooring products, when they are installed with the expertise of the trade. Howdens only sell to the trade, to provide products and a service you can trust. The trade has the skills and experience to complete the whole job, including complex tasks like moving utilities, services and walls and fitting to awkward angles. Local trades also have the best knowledge of local homes and building practices, helping a project run smoothly. Howdens work with the trade to customize their products for non-standard fits at the best price, supported by exclusive trade prices. The Trade add value to your home.
Click & Collect
Howdens trade customers can see their confidential trade prices across thousands of products, add items to a project list, and send their order request straight to their local depot. Whether planning ahead or ordering on the go, Click & Collect is designed to save the trade time on site. Download our Trade App to make collecting products easier. Check local depot stock, build and manage orders, and get in and out of the depot quickly, when it suits your working day. With 24/7 access to your Online Trade Account, you can view live trade prices, order items for collection with Anytime Ordering, manage invoices and payments, track your account balance, and stay in control of your projects from start to finish.
Howdens Expo
Visit Howdens Expo showrooms in Raunds or Howden, to explore their largest collections of kitchens and bedrooms on display, as well as everything you need to complete the job, including sinks, taps, worktops and appliances. Get help and personalized advice from their expert team, see product details up close and find the right solution for your project. You can also view their showrooms online through their Virtual Expo.
Fitted Kitchens
Explore their wide range of high-quality fitted kitchens, from classic styles to contemporary handle less designs, available in a variety of colours and finishes. Their kitchen cupboard doors are designed to provide style and durability, making the kitchen a functional and striking centerpiece for the home.
Joinery
Anyone can have Howdens doors, joinery, and flooring products when they are installed with the expertise of the trade. Visit your local depot to get started and transform a home with joinery products, including skirting and architrave, stair parts, stair cladding, stair winder boxes and flights, decorative mouldings and wall panelling, door casings and linings and loft access and boards, suitable for renovations and new-build projects. Products are available from local stock, with solutions for every budget.
Fitted Bedrooms
Our Bedrooms Mean Business. Organize and optimize space with a wide choice of designs, colours, cabinet sizes, and storage accessories for every space and budget. Make the most of the space you have with flexible fitted bedroom solutions that utilize redundant areas such as corners and alcoves or create a bespoke walk-in wardrobe or dressing room. Sliding door options also mean fitted bedrooms work in even the smallest of rooms. With a wide choice of fitted bedroom ranges and dozens of accessories to personalize your space, Howdens' designers have the expertise to bring your ideas to life.
Template & Fit
Precise and personalized – every detail of your Howdens quartz worktop, Howdens acrylic worktop, or Dekton stone worktop, is chosen by you and expertly created by us. Choose your surface, specify the features, and we will measure, make, and fit it in just 5 working days from template to fit. Our surfaces are created from high-end materials by our expert team, making them a lasting statement in your home.

Contact info

  • Unit E, North Road Industrial Estate, Meynell Road, DL3 0XA, County Durham, North East, United Kingdom

  • 01325 486 723

4.7

Excellent

TrustScore 4.5 out of 5

75 reviews

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4.7

All reviews

(75)

8,785 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Good

Good and helpful

August 6, 2022
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Reply from Howdens - Darlington

Good afternoon, Thanks for leaving this positive review. Have a lovely day! Tash.

Rated 5 out of 5 stars

The staff were very helpful and managed…

The staff were very helpful and managed to go above and beyond to ensure my needed order was fulfilled on the same day. Awesome.

July 12, 2022
Unprompted review
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Reply from Howdens - Darlington

Good afternoon, Thanks for reviewing our Howdens – Darlington depot. Have a lovely day! Tash.

Rated 5 out of 5 stars

New ceramic hob.

Friendly, helpful advice and service. Reasonable price.

June 15, 2022
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Reply from Howdens - Darlington

Good afternoon, Thanks for leaving this positive review. Take care and have a lovely day, Tash.

Rated 5 out of 5 stars

Full kitchen project.

This was a full kitchen project from design to supply. The whole job went (almost) without a hitch. The small issues which we had were resolved very quickly and to our complete satisfaction. Howdens supplied a very good quality kitchen with quality appliances. We will be using Howdens for our next kitchen project.

May 3, 2022
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Reply from Howdens - Darlington

Hi Geoff, Thanks for reviewing our Howdens – Darlington depot. All the best, Tash.

Rated 5 out of 5 stars

Continuing to improve there service.

I have left recent feedbacks regarding Howdens’s but I have to say there are continuing to improve there service, there product knowledge and there quality of products. I can’t possibly praise them enough I will highly recommend them towards anyone.
Thanks Howdens..

March 9, 2022
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Reply from Howdens - Darlington

Hello Gaz, Thanks for reviewing our Howdens – Darlington depot. It's great to read your comments. All the best, Tash.

Rated 1 out of 5 stars
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Reply from Howdens - Darlington

Thank you for bringing this matter to our attention. Please rest assured we will share your feedback internally. If you would like to provide any further details regarding this matter, please email reviews@howdens.com.

Rated 5 out of 5 stars

Just wanted to let the staff and…

Just wanted to let the staff and customers know how great howdens darlington (meynell road branch ) is and has been for many years now . Constant top service with kitchen design and planning and brilliant counter staff when calling in for anything else. Nothing is too much they go put of there way to help with any amendments or just locating and ordering stock . Always a pleasure to call in and sort the next job . Great with customers too for getting there dream kitchen just right 👍👍

December 17, 2021
Unprompted review
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Reply from Howdens - Darlington

Good afternoon, thank you so much for leaving this 5* review for our Darlington depot! I'm sure they will be really pleased to read your kind comments. Take care and enjoy your day!

Rated 5 out of 5 stars

Howdens always very helpfull

Howdens always very helpfull, All staff & management are very friendly & do all they can to give an all round positive customer service .

December 12, 2021
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Reply from Howdens - Darlington

Hi, thank you for taking the time to write such a great review. Best wishes, Harriet

Rated 5 out of 5 stars

Always very helpful.

Always very helpful.
Deal with Collette for all our orders for Ruby Joinery.
Always ready on correct days nothing is ever a problem for her.
Can’t recommend enough.

December 6, 2021
Unprompted review
Howdens - Darlington logo

Reply from Howdens - Darlington

Good afternoon, thank you so much for leaving this 5* review for our Darlington depot! I'm sure they will be really pleased to read your kind comments. Take care and enjoy your day! Harriet.

Rated 5 out of 5 stars

Helpful staff

Helpful staff, products in stock. Easy to order and quick delivery of other items

December 6, 2021
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Reply from Howdens - Darlington

Hi Gillian, thank you for leaving this positive review - that is great to hear! Take care and enjoy your day. Ellie.

Rated 5 out of 5 stars

Great service everytime

Great service everytime, nothing is a problem when needing anything if not in stock , great staff always helpful, the only place I go for kitchens , doors etc,

December 6, 2021
Unprompted review
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Reply from Howdens - Darlington

Good afternoon Darren, thanks so much for leaving this 5* review! That is great news. We hope to see you again soon. Best wishes. Harriet.

Rated 1 out of 5 stars

Not good

Not good, sent the wrong item, eventually got what we wanted but was in shorter lengths, then bill arrived & was itemised correctly so need to query what was being charged for

December 4, 2021
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Reply from Howdens - Darlington

Thank you for bringing this matter to our attention. Please rest assured we will share your feedback internally. If you would like to provide any further details regarding this matter, please email reviews@howdens.com.

Rated 3 out of 5 stars

Waiting times to get served are beyond…

Waiting times to get served are beyond a joke

December 1, 2021
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Reply from Howdens - Darlington

Thank you for bringing this matter to our attention. Please rest assured we will share your feedback internally. If you would like to provide any further details regarding this matter, please email reviews@howdens.com.

Rated 1 out of 5 stars

They don't have time

They don't have time to sort the small people out

November 25, 2021
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Reply from Howdens - Darlington

Good morning. Thank you for leaving a review of our Darlington depot. We have shared your rating with the depot but it would be helpful if you could email us with some details of why you’ve been dissatisfied with your experience at Howdens to reviews@howdens.com so that we can help further.

Rated 5 out of 5 stars

I’m 70 years of age and all but retired…

I’m 70 years of age and all but retired because of illness
Vicky, from the Darlington branch still keeps me informed of offers. I find her most helpful and caring
Most important is that she still has time for an oldie like me

November 8, 2021
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Reply from Howdens - Darlington

Good afternoon Thomas, thank you for leaving a 5* review. We're sure that the team at the Darlington depot will be pleased to read this - especially Vicky. Best wishes, Harriet.

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