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Howdens - Doncaster York Road Reviews 32

TrustScore 4 out of 5

3.9

Unit 1, Brunel Trade Park, Brunel Road, DN5 8PT Doncaster, East Midlands, GB


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See what reviewers are saying

Rated 5 out of 5 stars

The team at Howdens Doncaster York rd are fantastic so helpful. The sliding wardrobe doors are great value and look amazing and great value. But also the delivery guy also very polite and helpful.... See more

Company replied

Rated 5 out of 5 stars

Felt the staff was so helpful happy nothing to much great staff with a lot of choices like to say big thanks to Gina and her manager Josh always happy to help definitely recommend Howdens York Road G... See more

Company replied

Rated 5 out of 5 stars

Keeps me well informed about future deals wide range of materials and tools staff very helpful and knowledgeable

Company replied

Rated 5 out of 5 stars

Took the time to go in the warehouse and select different sized items for my purchase.

Company replied


Company details

  1. Kitchen Supply Store
  2. Bedroom Furniture Store
  3. Door Supplier
  4. Flooring Store
  5. Kitchen Furniture Store

Written by the company

The UK's No. 1 Trade Kitchen Supplier.

The UK’s largest manufacturer and supplier of fitted kitchens, appliances, and joinery products.

Written by the company

'UK's Number 1 Trade Kitchen Supplier' - Fitted bedrooms, doors, joinery, and hardware - everything you need to complete the job, plus projects around the home including flooring, skirting and architrave, stairs and stair parts. Over 850 local depots, local stock, ready to go. UK manufactured cabinetry with a 25-year guarantee. Trusted trade quality - everything we make is tested in our FIRA Gold-Accredited lab - the only one of its standard in the world, Free home survey and design service, work with the trade to create a space that is right on quality, price, and style.
Available Through the Trade
Anyone can have a Howdens kitchen, bedroom or doors, joinery and flooring products, when they are installed with the expertise of the trade. Howdens only sell to the trade, to provide products and a service you can trust. The trade has the skills and experience to complete the whole job, including complex tasks like moving utilities, services and walls and fitting to awkward angles. Local trades also have the best knowledge of local homes and building practices, helping a project run smoothly. Howdens work with the trade to customize their products for non-standard fits at the best price, supported by exclusive trade prices. The Trade add value to your home.
Click & Collect
Howdens trade customers can see their confidential trade prices across thousands of products, add items to a project list, and send their order request straight to their local depot. Whether planning ahead or ordering on the go, Click & Collect is designed to save the trade time on site. Download our Trade App to make collecting products easier. Check local depot stock, build and manage orders, and get in and out of the depot quickly, when it suits your working day. With 24/7 access to your Online Trade Account, you can view live trade prices, order items for collection with Anytime Ordering, manage invoices and payments, track your account balance, and stay in control of your projects from start to finish.
Howdens Expo
Visit Howdens Expo showrooms in Raunds or Howden, to explore their largest collections of kitchens and bedrooms on display, as well as everything you need to complete the job, including sinks, taps, worktops and appliances. Get help and personalized advice from their expert team, see product details up close and find the right solution for your project. You can also view their showrooms online through their Virtual Expo.
Fitted Kitchens
Explore their wide range of high-quality fitted kitchens, from classic styles to contemporary handle less designs, available in a variety of colours and finishes. Their kitchen cupboard doors are designed to provide style and durability, making the kitchen a functional and striking centerpiece for the home.
Joinery
Anyone can have Howdens doors, joinery, and flooring products when they are installed with the expertise of the trade. Visit your local depot to get started and transform a home with joinery products, including skirting and architrave, stair parts, stair cladding, stair winder boxes and flights, decorative mouldings and wall panelling, door casings and linings and loft access and boards, suitable for renovations and new-build projects. Products are available from local stock, with solutions for every budget.
Fitted Bedrooms
Our Bedrooms Mean Business. Organize and optimize space with a wide choice of designs, colours, cabinet sizes, and storage accessories for every space and budget. Make the most of the space you have with flexible fitted bedroom solutions that utilize redundant areas such as corners and alcoves or create a bespoke walk-in wardrobe or dressing room. Sliding door options also mean fitted bedrooms work in even the smallest of rooms. With a wide choice of fitted bedroom ranges and dozens of accessories to personalize your space, Howdens' designers have the expertise to bring your ideas to life.
Template & Fit
Precise and personalized – every detail of your Howdens quartz worktop, Howdens acrylic worktop, or Dekton stone worktop, is chosen by you and expertly created by us. Choose your surface, specify the features, and we will measure, make, and fit it in just 5 working days from template to fit. Our surfaces are created from high-end materials by our expert team, making them a lasting statement in your home.

Contact info

  • Unit 1, Brunel Trade Park, Brunel Road, DN5 8PT, Doncaster, East Midlands, United Kingdom

  • 01302 581 200

3.9

Great

TrustScore 4 out of 5

32 reviews

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Rated 1 out of 5 stars

Dire Customer Service

The quality of the kitchen is good but the problem lies in the incompetent manager, terrible customer service and warranty that has resulted in over 14 months of frustration.

The problems began in March 2025 when the condensing fridge/freezer was leaking from the front of the cabinet. This was reported and a new tray was fitted. Within a short time the problem returned and a different electric company came and said that if it occurred again that the unit would need replacing. To cut a long story short, after more visits and email to the CEO it was agreed to replace the fridge/freezer which was received mid March, a full 12 months after the initial problem. When the fitters came they were unable to fit the new one as the cabinet had blown because of the leakage. As the manager, Stephen, never returned calls I eventually spoke to Alfie who was very efficient. We received a new cabinet on the 25th March 2026.

Despite numerous calls to Doncaster York Road branch since receiving the cabinet and fridge freezer we are still awaiting the fitting of the cabinet and appliance.

Customer service and warranty resolution are non existent and there has been no communication from the CEO and we are having to go outside to the garage every time we need to access the fridge/freezer.

Update 22/04: Manager Stephen spoke to our fitter and promised to call me after his conversation. No call was forthcoming.

April 21, 2026
Unprompted review
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Reply from Howdens - Doncaster York Road

Thank you for your review. Please rest assured we will share your comments internally.

Please can you provide some contact details regarding this matter to the email reviews@howdens.com so that the relevant team can get in touch.

Many Thanks

Alexandra

Rated 5 out of 5 stars

New laminate kitchen flooring

Keeps me well informed about future deals wide range of materials and tools staff very helpful and knowledgeable

August 28, 2025
Howdens - Doncaster York Road logo

Reply from Howdens - Doncaster York Road

Hello G Cummin,

Thank you for your positive feedback. We're pleased to hear that you find our staff helpful and knowledgeable and that you appreciate being informed about future deals.

Best wishes,

Rated 5 out of 5 stars

Spot on customer service

Spot on customer service

June 27, 2025
Howdens - Doncaster York Road logo

Reply from Howdens - Doncaster York Road

Hello Andrew,

Thank you for your feedback and for rating our customer service as spot on. We are pleased to hear about your positive experience with us at Howdens - Doncaster York Road.

Best wishes,

Rated 5 out of 5 stars

Felt the staff was so helpful happy…

Felt the staff was so helpful happy nothing to much great staff with a lot of choices like to say big thanks to Gina and her manager Josh always happy to help definitely recommend Howdens York Road Graham & Sharon

January 7, 2025
Howdens - Doncaster York Road logo

Reply from Howdens - Doncaster York Road

Good morning, We are so pleased to read your positive comments, thanks for leaving such a great review. All the best.

Rated 5 out of 5 stars

The team at Howdens Doncaster York rd…

The team at Howdens Doncaster York rd are fantastic so helpful. The sliding wardrobe doors are great value and look amazing and great value.
But also the delivery guy also very polite and helpful.
Keep up the good work Howdens
Martin

October 5, 2024
Howdens - Doncaster York Road logo

Reply from Howdens - Doncaster York Road

Good morning Martin, thank you so much for leaving this 5* review! That is great news. We hope to see you again soon. Take care and have a lovely day.

Rated 5 out of 5 stars

Took the time to go in the warehouse…

Took the time to go in the warehouse and select different sized items for my purchase.

August 3, 2024
Howdens - Doncaster York Road logo

Reply from Howdens - Doncaster York Road

Good afternoon Mark, Thank you for leaving this 5* rating, It's great to read your feedback regarding our service! All the best, Alan.

Rated 5 out of 5 stars

Fantastic service

The young lady that served me in store was as helpful as I could have possibly wished for. I left with everything I needed to complete the job

April 5, 2024
Howdens - Doncaster York Road logo

Reply from Howdens - Doncaster York Road

Hi, Thank you for leaving this 5* rating. Have a lovely day! Tash.

Rated 5 out of 5 stars

Excellent

All the staff are brilliant and helpfull

September 8, 2023
Howdens - Doncaster York Road logo

Reply from Howdens - Doncaster York Road

Hi, Thanks for leaving this positive review. Have a lovely day! Tash.

Rated 4 out of 5 stars

JPJ Contracts

Josh and his team at doncaster howdens were efficient and knowledgeable and dealt with our 3 separate kitchen orders quickly

May 9, 2023
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Reply from Howdens - Doncaster York Road

Hi, Thanks for leaving this 4 star review for the Howdens - Doncaster York Road depot! Have a lovely day! Tash.

Rated 5 out of 5 stars

Great staff

Great staff. Very knowledgeable and easy to talk to.

June 16, 2023
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Reply from Howdens - Doncaster York Road

Hi, Thanks for leaving this 5 star review for the Howdens - Doncaster York Road depot! Best wishes, Tash

Rated 1 out of 5 stars

Nothing went wrong except you have the…

Nothing went wrong except you have the wrong email. I got the invoice x 2 and now this. Im in the USA. Looks like you have a nice store/ business but I never ordered anything from you. Merry Christmas and Happy New Year. Hope you find Ryan!!
Rhonda Bisby

December 23, 2022
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Reply from Howdens - Doncaster York Road

Thank you for bringing this matter to our attention, Rhonda. We have raised this matter with our Accounts team and will get your email address removed from our system. All the best, Tash

Rated 4 out of 5 stars

Great customer service

November 10, 2022
Howdens - Doncaster York Road logo

Reply from Howdens - Doncaster York Road

Hi there Ken, Thank you for leaving this 4* rating. Take care and have a lovely day, Tash.

Rated 5 out of 5 stars

Good value, great service.

Fantastic service from Daz and team. Brilliant after care .thanks

October 18, 2022
Howdens - Doncaster York Road logo

Reply from Howdens - Doncaster York Road

Hi, Thanks for leaving this positive review. Have a lovely day! Tash.

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