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Howdens - Dudley Reviews 46

TrustScore 4.5 out of 5

4.4

Unit 6, Ionic Park, Birmingham New Road, DY1 4SR Dudley, Wales & West, GB


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See what reviewers are saying

Rated 5 out of 5 stars

I have found the staff at my Howdens branch extremely helpful in dealing with my orders and deliveries. They always have time to help with your enquirer even if it is my phone or in store.

Company replied

Rated 5 out of 5 stars

Ordered what I wanted well in advance but full order wasn’t in stock when going to collect. Fortunately this order was for myself and not urgent. Because of the delay I got a free delivery of the shor... See more

Company replied

Rated 3 out of 5 stars

Kitchen is fine. Customer service is minimal. Don’t expect to be kept informed. No follow ups after it’s fitted.

Company replied

Rated 5 out of 5 stars

Howdens Dudley is by far my go to branch. Extremely helpful and friendly team there they alway's go above and beyond. Would highly recommend

Company replied


Company details

  1. Kitchen Supply Store
  2. Bedroom Furniture Store
  3. Door Supplier
  4. Flooring Store
  5. Kitchen Furniture Store

Written by the company

The UK's No. 1 Trade Kitchen Supplier.

The UK’s largest manufacturer and supplier of fitted kitchens, appliances, and joinery products.

Written by the company

'UK's Number 1 Trade Kitchen Supplier' - Fitted bedrooms, doors, joinery, and hardware - everything you need to complete the job, plus projects around the home including flooring, skirting and architrave, stairs and stair parts. Over 850 local depots, local stock, ready to go. UK manufactured cabinetry with a 25-year guarantee. Trusted trade quality - everything we make is tested in our FIRA Gold-Accredited lab - the only one of its standard in the world, Free home survey and design service, work with the trade to create a space that is right on quality, price, and style.
Available Through the Trade
Anyone can have a Howdens kitchen, bedroom or doors, joinery and flooring products, when they are installed with the expertise of the trade. Howdens only sell to the trade, to provide products and a service you can trust. The trade has the skills and experience to complete the whole job, including complex tasks like moving utilities, services and walls and fitting to awkward angles. Local trades also have the best knowledge of local homes and building practices, helping a project run smoothly. Howdens work with the trade to customize their products for non-standard fits at the best price, supported by exclusive trade prices. The Trade add value to your home.
Click & Collect
Howdens trade customers can see their confidential trade prices across thousands of products, add items to a project list, and send their order request straight to their local depot. Whether planning ahead or ordering on the go, Click & Collect is designed to save the trade time on site. Download our Trade App to make collecting products easier. Check local depot stock, build and manage orders, and get in and out of the depot quickly, when it suits your working day. With 24/7 access to your Online Trade Account, you can view live trade prices, order items for collection with Anytime Ordering, manage invoices and payments, track your account balance, and stay in control of your projects from start to finish.
Howdens Expo
Visit Howdens Expo showrooms in Raunds or Howden, to explore their largest collections of kitchens and bedrooms on display, as well as everything you need to complete the job, including sinks, taps, worktops and appliances. Get help and personalized advice from their expert team, see product details up close and find the right solution for your project. You can also view their showrooms online through their Virtual Expo.
Fitted Kitchens
Explore their wide range of high-quality fitted kitchens, from classic styles to contemporary handle less designs, available in a variety of colours and finishes. Their kitchen cupboard doors are designed to provide style and durability, making the kitchen a functional and striking centerpiece for the home.
Joinery
Anyone can have Howdens doors, joinery, and flooring products when they are installed with the expertise of the trade. Visit your local depot to get started and transform a home with joinery products, including skirting and architrave, stair parts, stair cladding, stair winder boxes and flights, decorative mouldings and wall panelling, door casings and linings and loft access and boards, suitable for renovations and new-build projects. Products are available from local stock, with solutions for every budget.
Fitted Bedrooms
Our Bedrooms Mean Business. Organize and optimize space with a wide choice of designs, colours, cabinet sizes, and storage accessories for every space and budget. Make the most of the space you have with flexible fitted bedroom solutions that utilize redundant areas such as corners and alcoves or create a bespoke walk-in wardrobe or dressing room. Sliding door options also mean fitted bedrooms work in even the smallest of rooms. With a wide choice of fitted bedroom ranges and dozens of accessories to personalize your space, Howdens' designers have the expertise to bring your ideas to life.
Template & Fit
Precise and personalized – every detail of your Howdens quartz worktop, Howdens acrylic worktop, or Dekton stone worktop, is chosen by you and expertly created by us. Choose your surface, specify the features, and we will measure, make, and fit it in just 5 working days from template to fit. Our surfaces are created from high-end materials by our expert team, making them a lasting statement in your home.

Contact info

  • Unit 6, Ionic Park, Birmingham New Road, DY1 4SR, Dudley, Wales & West, United Kingdom

  • 0121 203 3900

4.4

Excellent

TrustScore 4.5 out of 5

46 reviews

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Rated 5 out of 5 stars

Helpful staff

Helpful staff, supportive service, quick delivery. Quality products.

September 9, 2022
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Reply from Howdens - Dudley

Hello, Thanks for leaving this positive review. Have a lovely day! Tash.

Rated 5 out of 5 stars

Great products

Great products and great staff at the Dudley branch

August 26, 2022
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Reply from Howdens - Dudley

Hello, Thanks for reviewing our Howdens – Dudley depot. Have a lovely day! Tash.

Rated 1 out of 5 stars

Ordered 7 doors and 6 handle packs come…

Ordered 7 doors and 6 handle packs come with doors… same old Howdens . now I’ve got to go out my way and collect a handle pack and fit when I could of fitted on the day… so now costing me money… well done Howdens… AGAIN

May 22, 2022
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Reply from Howdens - Dudley

We're sorry you have been disappointed by your experience, Kevin. Please rest assured we will share your feedback internally. If you would like to provide any further details regarding this matter, please email reviews@howdens.com.

Rated 2 out of 5 stars

My first purchase from Howdens

On the day of purchasing the kitchen which was the 11th of February, I was promised by the designer Cheryl that everything would be available by the 24th February so I asked for delivery on the 25th.
On the Thursday the 24th I rang the branch to confirm the delivery for the next day only to be told that they did not have half the stuff so on my way back home I popped in and was advised by Steve the manager that I would receive all the units, 1 door,3 end panels and 2 lengths of plinth.
After delivery of the above the fitter noticed that one of the worktops was damaged, as it was a Saturday afternoon they were closed so I went in first thing Monday morning and told them and showed them the pictures, they replaced the worktop the same day but they have charged me for it which I’m not happy about as I had to have the worktop guy back again on the Monday and he charged me again.
I called on the Tuesday to get an eta for the remainder of the goods and while I was on hold one of the messages said something like “ guaranteed stock for when you need it, we will not delay your project “ that’s not true. I received the outstanding stuff on the 4th march, not the greatest experience as I’m a new customer, they also charged me for a free promotional item but that has since been refunded.

March 8, 2022
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Reply from Howdens - Dudley

We're sorry you have been disappointed by your experience, Richard. Please rest assured we will share your feedback internally. If you would like to provide any further details regarding this matter, please email reviews@howdens.com. All the best

Rated 5 out of 5 stars

Howdens were very helpul

Howdens were very helpul and considerate after our mishap with our, kitchen fitter.on the cornice/pelmet Thankyou, Howdens of Dudley. Recommend

February 26, 2022
Unprompted review
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Reply from Howdens - Dudley

Good afternoon, Thanks for reviewing our Howdens – Dudley depot. All the best, Tash.

Rated 2 out of 5 stars

Still waiting on materials promised…

Still waiting on materials promised last month

January 1, 2022
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Reply from Howdens - Dudley

Thank you for bringing this matter to our attention. Please rest assured we will share your feedback internally. If you would like to provide any further details regarding this matter, please email reviews@howdens.com.

Rated 5 out of 5 stars

Realy good service

Realy good service. Staff helped me load van .and very polite...10 out of 10

December 3, 2021
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Reply from Howdens - Dudley

Hi. We are so pleased to read your positive comments, thanks for leaving such a great review. Ellie.

Rated 5 out of 5 stars

First class

The team have been very helpful and friendly throughout.
Awaiting delivery now.

November 23, 2021
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Reply from Howdens - Dudley

Hi. We are so pleased to read your positive comments, thanks for leaving such a great review. Ellie.

Rated 5 out of 5 stars

Fantastic service

Fantastic service, helped so much as I threw a curve ball of demands ... prompt delivery and exceptional value for money....

I managed to fit my sister's kitchen in 5 days and she loved it ...

Thanks again..

Phil

November 12, 2021
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Reply from Howdens - Dudley

Good afternoon, thanks so much for leaving this 5* review! That is great news. We hope to see you again soon. Best wishes. Ellie.

Rated 1 out of 5 stars

Awful

Poor organisation, poor management nothing good to say they can't even sort the bill out when you are trying to pay

November 8, 2021
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Reply from Howdens - Dudley

Thank you for bringing this matter to our attention. Could you please email reviews@howdens.com with your contact details so we can provide further help?

Rated 5 out of 5 stars

Another top quality kitchen supplied.

Always helpful and professional staff,any problems always sorted out immediately,a pleasure to do our business with this Dudley branch.

July 23, 2021
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Reply from Howdens - Dudley

Good afternoon Anthony, thank you so much for leaving this 5* review for our Dudley depot! I'm sure they will be really pleased to read your kind comments. Take care and enjoy your day! Harriet.

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