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Howdens - DulwichReviews 

65
TrustScore 4 out of 5

4.1

Units 8, 9 & 10, Goose Green Trading Estate, Dulwich, SE22 9BN London, London, GB


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Rated 5 out of 5 stars

Howdens Dulwich were a pleasure to work with. Rushna was extremely helpful, and accommodating. She helped us make the most efficient use of the space we have. It was particularly complex as we had to... See more

Company replied

Rated 5 out of 5 stars

We are over the moon with our Howdens kitchen and the customer service from Rushna. She gave honest, non-pushy advice and was always on the other end of the phone or email from design through to final... See more

Company replied

Rated 5 out of 5 stars

Tom & The team at Dulwich Howdens have been great for me over the years. We develop property all over London but will always use Dulwich Howdens because of their good quality and better customer servi... See more

Company replied


Company details

  1. Kitchen Supply Store
  2. Bedroom Furniture Store
  3. Door Supplier
  4. Flooring Store
  5. Kitchen Furniture Store

Written by the company

The UK's No. 1 Trade Kitchen Supplier.

The UK’s largest manufacturer and supplier of fitted kitchens, appliances, and joinery products.

Written by the company

'UK's Number 1 Trade Kitchen Supplier' - Fitted bedrooms, doors, joinery, and hardware - everything you need to complete the job, plus projects around the home including flooring, skirting and architrave, stairs and stair parts. Over 850 local depots, local stock, ready to go. UK manufactured cabinetry with a 25-year guarantee. Trusted trade quality - everything we make is tested in our FIRA Gold-Accredited lab - the only one of its standard in the world, Free home survey and design service, work with the trade to create a space that is right on quality, price, and style.
Available Through the Trade
Anyone can have a Howdens kitchen, bedroom or doors, joinery and flooring products, when they are installed with the expertise of the trade. Howdens only sell to the trade, to provide products and a service you can trust. The trade has the skills and experience to complete the whole job, including complex tasks like moving utilities, services and walls and fitting to awkward angles. Local trades also have the best knowledge of local homes and building practices, helping a project run smoothly. Howdens work with the trade to customize their products for non-standard fits at the best price, supported by exclusive trade prices. The Trade add value to your home.
Click & Collect
Howdens trade customers can see their confidential trade prices across thousands of products, add items to a project list, and send their order request straight to their local depot. Whether planning ahead or ordering on the go, Click & Collect is designed to save the trade time on site. Download our Trade App to make collecting products easier. Check local depot stock, build and manage orders, and get in and out of the depot quickly, when it suits your working day. With 24/7 access to your Online Trade Account, you can view live trade prices, order items for collection with Anytime Ordering, manage invoices and payments, track your account balance, and stay in control of your projects from start to finish.
Howdens Expo
Visit Howdens Expo showrooms in Raunds or Howden, to explore their largest collections of kitchens and bedrooms on display, as well as everything you need to complete the job, including sinks, taps, worktops and appliances. Get help and personalized advice from their expert team, see product details up close and find the right solution for your project. You can also view their showrooms online through their Virtual Expo.
Fitted Kitchens
Explore their wide range of high-quality fitted kitchens, from classic styles to contemporary handle less designs, available in a variety of colours and finishes. Their kitchen cupboard doors are designed to provide style and durability, making the kitchen a functional and striking centerpiece for the home.
Joinery
Anyone can have Howdens doors, joinery, and flooring products when they are installed with the expertise of the trade. Visit your local depot to get started and transform a home with joinery products, including skirting and architrave, stair parts, stair cladding, stair winder boxes and flights, decorative mouldings and wall panelling, door casings and linings and loft access and boards, suitable for renovations and new-build projects. Products are available from local stock, with solutions for every budget.
Fitted Bedrooms
Our Bedrooms Mean Business. Organize and optimize space with a wide choice of designs, colours, cabinet sizes, and storage accessories for every space and budget. Make the most of the space you have with flexible fitted bedroom solutions that utilize redundant areas such as corners and alcoves or create a bespoke walk-in wardrobe or dressing room. Sliding door options also mean fitted bedrooms work in even the smallest of rooms. With a wide choice of fitted bedroom ranges and dozens of accessories to personalize your space, Howdens' designers have the expertise to bring your ideas to life.
Template & Fit
Precise and personalized – every detail of your Howdens quartz worktop, Howdens acrylic worktop, or Dekton stone worktop, is chosen by you and expertly created by us. Choose your surface, specify the features, and we will measure, make, and fit it in just 5 working days from template to fit. Our surfaces are created from high-end materials by our expert team, making them a lasting statement in your home.

Contact info

  • Units 8, 9 & 10, Goose Green Trading Estate, Dulwich, SE22 9BN, London, London, United Kingdom

  • 020 8693 1213

4.1

Great

TrustScore 4 out of 5

65 reviews

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4.1

All reviews

(65)

8,779 reviews in the last 12 months

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Rated 1 out of 5 stars

Never again doing business with…

Never again doing business with Howdens. They are big disappointment!
at the beginning everything was positive and promising, until you pay and then nothing works good anymore.
the delivery was delayed by a week and was incomplete. I had to wait another week for them to bring the rest, but again incomplete delivery.
I didn't even mention that they didn't inform me about anything at all. zero communication! no email, no SMS, no phone call... nothing!
even though the delivery was paid, in the end I had to go to the store to pick up the missing parts myself.
They made my kitchen job miserable!

July 15, 2022
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Reply from Howdens - Dulwich

We're sorry you have been disappointed by your experience with Howdens. Please be assured we will raise your comments with the Dulwich depot for their acknowledgment. It would be helpful if you could email us with your contact details and account number to reviews@howdens.com so that we can help further.

Rated 1 out of 5 stars

Arrogant service

I bought lock and door and frame and hendge

Lock was incomplete so I had to go back and get replacement, guy who served didn’t even apologise at all, feel like it’s normal.

It takes my time and money

Not happy at all

June 22, 2022
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Reply from Howdens - Dulwich

Thank you for bringing this matter to our attention. Please rest assured we will share your feedback internally. If you would like to provide any further details regarding this matter, please email reviews@howdens.com.

Rated 1 out of 5 stars

Seems like a bit of a scam

Seems like a bit of a scam, i wanted to buy a door and was told i had to get a trade account, which is fine. After being told that i had been accepeted i receieved a bucket of assorted building materials and a bill for £12, never explained nor solicited. I phoned to ask why and was told i had to buy it to verify my account. I said i didnt want it and cancelled my account and they came back to collect. I have now, a few months later receieved a reminderf from Howdens billing and their billing department is non contactable!!!

June 7, 2022
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Reply from Howdens - Dulwich

Thank you for brining this matter to our attention, Mick. Please could you email us with your contact details, account number, and confirmation of the depot you hold an account with to reviews@howdens.com so that we can help further. All the best

Rated 1 out of 5 stars

Shocking customer service

I was a costumer in the store and the women behind the desk spent the whole time moaning and being rude about the staff in the store. Not once did she ask me if I was okay I may as-well have been invisible. I did not end up buying anything I can’t say I would return.

January 17, 2022
Unprompted review
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Reply from Howdens - Dulwich

Good morning Gina. Thank you for bringing this matter to our attention. Could you please email reviews@howdens.com with your contact details so that we can provide further help?

Rated 1 out of 5 stars

Problem with flooring

I would not recommend Howdens for engineered wood flooring. We have found the colour boards don't match each other well and we have been trying since mid November to get a response from Howdens on this. I have to chase them and then just feel I am being fobbed off

January 4, 2022
Unprompted review
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Reply from Howdens - Dulwich

Good afternoon Judy. Thank you for bringing this matter to our attention. Could you please email reviews@howdens.com with the location of the depot you’ve been in touch with so that we can provide further help?

Rated 5 out of 5 stars

Great service

Howdens Dulwich Branch always seem to be well stocked are able to get deliveries when you need them. The staff (both front of house and back room) are always helpful and willing to help and assist.
Look forward to seeing you all soon.

December 9, 2021
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Reply from Howdens - Dulwich

Good morning, thank you so much for leaving this 5* review for our Dulwich depot! I'm sure they will be really pleased to read your kind comments. Take care and enjoy your day! Harriet.

Rated 5 out of 5 stars
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Reply from Howdens - Dulwich

Good afternoon, thanks for taking the time out of your day to leave this review. That is really good to hear. Have a lovely day! Ellie.

Rated 1 out of 5 stars

dealt with like never got screwbox…

dealt with luke never got my screwbox that was ordered wrong colours doors delivered and the worst attitude iv ever seen on the delivery driver maybe Howdens would benefit from employing people to deliver products as there the face at the front door and even I was embarrassed by his rude behaviour and attitude as customer was there and I had recommended Howdens I will never use this branch again

December 2, 2021
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Reply from Howdens - Dulwich

Thank you for bringing this matter to our attention, Karl. Please rest assured we will share your feedback internally. If you would like to provide any further details regarding this matter, please email reviews@howdens.com.

Rated 5 out of 5 stars

It was fast and good

It was fast and good. The way I like it.

November 18, 2021
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Reply from Howdens - Dulwich

Hi. Thank you for your five-star review. It's great to read your feedback regarding our service. Many thanks, Ellie.

Rated 5 out of 5 stars

Building plus company London Ltd

I always use Howdens kitchen supplies
They are absolutely the best on price, quality and service

November 8, 2021
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Reply from Howdens - Dulwich

Good afternoon, thank you for leaving a 5* review. We're sure that the team at the Dulwich depot will be pleased to read this. Best wishes, Harriet.

Rated 5 out of 5 stars

Patient and helpful designer with a great attitude

We have just placed an order for a Howdens kitchen and waiting to have it installed. The designer, Luke Finn was exceptional in his patient and positive attitude. A great person to work with and a rare quality these days. He had many good suggestions and put up with our numerous changes until we were happy. Looking forward to seeing the completed work.

October 28, 2021
Unprompted review
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Reply from Howdens - Dulwich

Hi, thank you for leaving this positive review - that is great to hear! Take care and enjoy your day. Harriet.

Rated 5 out of 5 stars

The fab East Dulwich team

The East Dulwich team were fantastic, they were accommodating to the numerous changes I wanted to make to the design. They always return calls and answered my many questions. The worked as a friendly cohesive team so i always got a helpful response either when visiting or phoning.

October 26, 2021
Unprompted review
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Reply from Howdens - Dulwich

Good afternoon Chris, thank you so much for leaving this 5* review for our Dulwich depot! I'm sure they will be really pleased to read your kind comments. Take care and enjoy your day! Harriet.

Rated 5 out of 5 stars

Excellent service from Howdens Dulwich

Excellent service from Howdens Dulwich! Very prompt response, friendly service and patient to understand requirements. Within a very short period of time, my design was ready, kitchen chosen and delivery booked. A big thank you to Luke in particular for such a reliable, professional and exceptional service! Highly recommended.

October 21, 2021
Unprompted review
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Reply from Howdens - Dulwich

Good afternoon Lucy, thank you for leaving a 5* review. We're sure that the team at the Dulwich depot will be pleased to read this. Best wishes, Harriet.

Rated 5 out of 5 stars

Designing the kitchen with Vinnie was a…

Designing the kitchen with Vinnie was a total pleasure- so helpful and happy to work to our budget and my many changes!. The delivery guys were lovely, hard working and cheerful. really impressed all round.

October 14, 2021
Unprompted review
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Reply from Howdens - Dulwich

Hi Sophie. Thank you for your five-star review. It's great to read your feedback regarding our service. Many thanks, Harriet.

Rated 5 out of 5 stars

Luke at Howdens has been absolutely…

Luke at Howdens has been absolutely brilliant throughout the project designing a beautiful kitchen, helping me choose styles, worktops etc and ensured it was all delivered in time. He has also been very patient with my wish to make changes (to do with washing machines and dishwashers) post delivery. He has helped me achieve what I wanted within budget. I would definitely recommend Howdens and will use them again.

October 13, 2021
Unprompted review
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Reply from Howdens - Dulwich

Good afternoon Belinda, thank you for leaving a 5* review. We're sure that the team at the Dulwich depot will be pleased to read this. Best wishes, Harriet.

Rated 5 out of 5 stars

Excellent service

Excellent service

Very fast & positive customer service

Superb atmosphere

Grate design and fantastic experience

Thank you
Regard
Thomas

September 2, 2021
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Reply from Howdens - Dulwich

Hi. We are so pleased to read your positive comments, thanks for leaving such a great review. Harriet.

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