Banner for Howdens - Dunfermline

Howdens - Dunfermline Reviews 

51
TrustScore 4 out of 5

4.1

Unit 20 , Dickson Street, Elgin Industrial Estate, KY12 7SN Dunfermline, Scotland, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 3 out of 5 stars

Paid £10900 (not including fitting) for Chilcomb kitchen (Solid wood, grain effect). Quality is good and no problem with sales, delivery or fitting which was great. However. they always look streake... See more

Company replied

Rated 5 out of 5 stars

Professional, courteous and stress free experience from start to finish. What i did like was there was no pressure and when we did the place the kitchen order and needed it quickly they delivered. Wo... See more

Company replied

Rated 5 out of 5 stars

Excellent service again from Howdens. Been using for over 20 years. Wouldn't buy a kitchen from anywhere else. Design service is impeccable. Mike was spot on to the millimeter. Excellent price too.

Company replied

Rated 5 out of 5 stars

Howdens Dunfermline is a excellent depot and the customer service is exceptional to say the least A special shout out to Stuart Wallace for his pleasant manner and attention to detail nothing is a... See more

Company replied


Company details

  1. Kitchen Supply Store
  2. Bedroom Furniture Store
  3. Door Supplier
  4. Flooring Store
  5. Kitchen Furniture Store

Written by the company

The UK's No. 1 Trade Kitchen Supplier.

The UK’s largest manufacturer and supplier of fitted kitchens, appliances, and joinery products.

Written by the company

'UK's Number 1 Trade Kitchen Supplier' - Fitted bedrooms, doors, joinery, and hardware - everything you need to complete the job, plus projects around the home including flooring, skirting and architrave, stairs and stair parts. Over 850 local depots, local stock, ready to go. UK manufactured cabinetry with a 25-year guarantee. Trusted trade quality - everything we make is tested in our FIRA Gold-Accredited lab - the only one of its standard in the world, Free home survey and design service, work with the trade to create a space that is right on quality, price, and style.
Available Through the Trade
Anyone can have a Howdens kitchen, bedroom or doors, joinery and flooring products, when they are installed with the expertise of the trade. Howdens only sell to the trade, to provide products and a service you can trust. The trade has the skills and experience to complete the whole job, including complex tasks like moving utilities, services and walls and fitting to awkward angles. Local trades also have the best knowledge of local homes and building practices, helping a project run smoothly. Howdens work with the trade to customize their products for non-standard fits at the best price, supported by exclusive trade prices. The Trade add value to your home.
Click & Collect
Howdens trade customers can see their confidential trade prices across thousands of products, add items to a project list, and send their order request straight to their local depot. Whether planning ahead or ordering on the go, Click & Collect is designed to save the trade time on site. Download our Trade App to make collecting products easier. Check local depot stock, build and manage orders, and get in and out of the depot quickly, when it suits your working day. With 24/7 access to your Online Trade Account, you can view live trade prices, order items for collection with Anytime Ordering, manage invoices and payments, track your account balance, and stay in control of your projects from start to finish.
Howdens Expo
Visit Howdens Expo showrooms in Raunds or Howden, to explore their largest collections of kitchens and bedrooms on display, as well as everything you need to complete the job, including sinks, taps, worktops and appliances. Get help and personalized advice from their expert team, see product details up close and find the right solution for your project. You can also view their showrooms online through their Virtual Expo.
Fitted Kitchens
Explore their wide range of high-quality fitted kitchens, from classic styles to contemporary handle less designs, available in a variety of colours and finishes. Their kitchen cupboard doors are designed to provide style and durability, making the kitchen a functional and striking centerpiece for the home.
Joinery
Anyone can have Howdens doors, joinery, and flooring products when they are installed with the expertise of the trade. Visit your local depot to get started and transform a home with joinery products, including skirting and architrave, stair parts, stair cladding, stair winder boxes and flights, decorative mouldings and wall panelling, door casings and linings and loft access and boards, suitable for renovations and new-build projects. Products are available from local stock, with solutions for every budget.
Fitted Bedrooms
Our Bedrooms Mean Business. Organize and optimize space with a wide choice of designs, colours, cabinet sizes, and storage accessories for every space and budget. Make the most of the space you have with flexible fitted bedroom solutions that utilize redundant areas such as corners and alcoves or create a bespoke walk-in wardrobe or dressing room. Sliding door options also mean fitted bedrooms work in even the smallest of rooms. With a wide choice of fitted bedroom ranges and dozens of accessories to personalize your space, Howdens' designers have the expertise to bring your ideas to life.
Template & Fit
Precise and personalized – every detail of your Howdens quartz worktop, Howdens acrylic worktop, or Dekton stone worktop, is chosen by you and expertly created by us. Choose your surface, specify the features, and we will measure, make, and fit it in just 5 working days from template to fit. Our surfaces are created from high-end materials by our expert team, making them a lasting statement in your home.

Contact info

  • Unit 20 , Dickson Street, Elgin Industrial Estate, KY12 7SN, Dunfermline, Scotland, United Kingdom

  • 01383 624 247

4.1

Great

TrustScore 4 out of 5

51 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.1

All reviews

(51)

8,967 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The staff really know their job

The staff really know their job, are helpful and make sure that they are ready to help prepare for any following jobs.

January 24, 2023
Howdens - Dunfermline logo

Reply from Howdens - Dunfermline

Hello, Thanks for reviewing our Howdens – Dunfermline depot. Have a lovely day! Tash.

Rated 5 out of 5 stars

Good prompt helpful service

Good prompt helpful service. Had everything in stock, speak in layman’s terms.

September 17, 2022
Howdens - Dunfermline logo

Reply from Howdens - Dunfermline

Hello, Thanks for reviewing our Howdens - Dunfermline depot. Take care and have a lovely day, Tash.

Rated 4 out of 5 stars

Customer service

Great friendly and helpful staff. Always willing to give advice.

August 6, 2022
Howdens - Dunfermline logo

Reply from Howdens - Dunfermline

Good afternoon, Thanks for leaving this positive review. Have a lovely day! Tash.

Rated 5 out of 5 stars

No Brainer

Tried the rest... HOWDENS the best! B and Q make you queue... up to 2 wks whilst missing parts come 'from distribution centres'! Wont even mention magnets or wren. Howdens deliver and if theres a problem or missing items a quick call and sorted same or next day, exactly what the trade needs.

July 30, 2022
Howdens - Dunfermline logo

Reply from Howdens - Dunfermline

Good afternoon, Thank you for taking the time to write such a great review. Take care and have a lovely day, Tash.

Rated 5 out of 5 stars

Great products for the Trade

Great products for the Trade, always in stock & served with a great team in Dunfermline

May 26, 2022
Howdens - Dunfermline logo

Reply from Howdens - Dunfermline

Good afternoon, Thanks for leaving this positive review. Take care and have a lovely day, Tash.

Rated 5 out of 5 stars
Howdens - Dunfermline logo

Reply from Howdens - Dunfermline

Good afternoon, Thanks for leaving this positive review. Have a lovely day! Tash.

Rated 3 out of 5 stars

Great kitchen and planning service let…

Great kitchen and planning service let down by delivery.

The kitchen was ordered 2 weeks before the planned price increases across howdens stores.

Delivery was planned on the last day before the Easter closure, but unfortunately did not arrive until 17:00 on Friday. When you spend £12000 it would have been nice to have received a phone call in the morning giving us a rough time slot, instead it took a phone call from me at 16:30 to see if the kitchen was still turning up.

On arrival the delivery Van hit our front electric gates. Luckily only minor damage was sustained but no apology from the delivery driver at all. They did unload the van and place the kitchen into the house but was rushed.

A little more effort with the delivery site would have seen a 5 Star review.

April 23, 2022
Howdens - Dunfermline logo

Reply from Howdens - Dunfermline

Thank you for bringing this matter to our attention, Mark. Please rest assured we will share your feedback internally. If you would like to provide any further details regarding this matter, please email reviews@howdens.com. Best wishes

Rated 1 out of 5 stars

If you want the features you asked for, avoid Howdens!

New build property and we had a meeting with Howdens 2 months prior to the original moving in date. Closer to the date, it turned out that Howdens had not properly communicate the agreed kitchen designs to the developer so the kitchen set up no longer matched the designs and we needed to sit down with Howdens again. As part of that process somewhere, the features for the kitchen got lost. We ended up with a ceramic hob instead of an induction hob as promised and we are still missing the cutlery drawer inlet, swivel corner and integrated bins and an extractor fan that actually extracts ... two months after moving in. We had talked to Howdens and were promised an engineer would call to look at the extractor fan but that never happened either. There are enough things to sort out when you move into a new build and you do not need to be dealing with a kitchen studio not doing their one job of getting the correct kitchen parts in on time to the developer.

UPDATE: Howdens Dunfermline was chosen as the branch/ depot for this review (as seen on top of review) yet Howdens wants to know what branch/ depot it is …

October 31, 2021
Unprompted review
Howdens - Dunfermline logo

Reply from Howdens - Dunfermline

Good morning Thomas. Thank you for bringing this matter to our attention. Could you please email reviews@howdens.com with the location of the depot you’ve been in touch with so that we can provide further help?

Rated 2 out of 5 stars

Disappointing

Despite exceptional service from Ben, our overall experience with Howdens is disappointing. Price match cannot be trusted and failure to call back when requested a further disappointment. Howdens inaction resulted in us going elsewhere for splashback which was requested and probably paid for. Lack of paperwork resulted in confusion. Returns policy abysmal. If I knew then what I know now, I would have gone elsewhere.

September 23, 2021
Unprompted review
Howdens - Dunfermline logo

Reply from Howdens - Dunfermline

Thank you for bringing this matter to our attention, Peter. Please rest assured we will share your feedback internally. If you would like to provide any further details regarding this matter, please email reviews@howdens.com.

Rated 5 out of 5 stars

You produced is top quality and I can…

You produced is top quality and I can not complain about the price and service from miler g the manager

August 10, 2021
Howdens - Dunfermline logo

Reply from Howdens - Dunfermline

Hi Gordon. Thank you for your five-star review. It's great to read your feedback regarding our service. Many thanks, Harriet.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look