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Howdens - Edinburgh Newbridge Reviews 29

TrustScore 4 out of 5

3.8

Units B1 & B2, Clifton Trading Estate, Clifton Hall Road, EH28 8TP Edinburgh, Scotland, GB


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See what reviewers are saying

Rated 5 out of 5 stars

Customer service was outstanding, competitive prices, blew my quote out the water against another provider so got the cheapest price for the exact same thing. Why pay more when you don’t have to?... See more

Company replied

Rated 5 out of 5 stars

I recently had a custom kitchen designed and supplied by Howdens Newbridge, and I couldn’t be happier with the entire experience. From the initial consultation to the final delivery, the team... See more

Company replied

Rated 3 out of 5 stars

Whilst I got the products I intended, Howdens “we won’t be beaten on price” slogan isn’t true as the sales man said they can’t go any cheaper. Loads of staff working waiting for an influx of customer... See more

Company replied


Company details

  1. Kitchen Supply Store
  2. Bedroom Furniture Store
  3. Door Supplier
  4. Flooring Store
  5. Kitchen Furniture Store

Written by the company

The UK's No. 1 Trade Kitchen Supplier.

The UK’s largest manufacturer and supplier of fitted kitchens, appliances, and joinery products.

Written by the company

'UK's Number 1 Trade Kitchen Supplier' - Fitted bedrooms, doors, joinery, and hardware - everything you need to complete the job, plus projects around the home including flooring, skirting and architrave, stairs and stair parts. Over 850 local depots, local stock, ready to go. UK manufactured cabinetry with a 25-year guarantee. Trusted trade quality - everything we make is tested in our FIRA Gold-Accredited lab - the only one of its standard in the world, Free home survey and design service, work with the trade to create a space that is right on quality, price, and style.
Available Through the Trade
Anyone can have a Howdens kitchen, bedroom or doors, joinery and flooring products, when they are installed with the expertise of the trade. Howdens only sell to the trade, to provide products and a service you can trust. The trade has the skills and experience to complete the whole job, including complex tasks like moving utilities, services and walls and fitting to awkward angles. Local trades also have the best knowledge of local homes and building practices, helping a project run smoothly. Howdens work with the trade to customize their products for non-standard fits at the best price, supported by exclusive trade prices. The Trade add value to your home.
Click & Collect
Howdens trade customers can see their confidential trade prices across thousands of products, add items to a project list, and send their order request straight to their local depot. Whether planning ahead or ordering on the go, Click & Collect is designed to save the trade time on site. Download our Trade App to make collecting products easier. Check local depot stock, build and manage orders, and get in and out of the depot quickly, when it suits your working day. With 24/7 access to your Online Trade Account, you can view live trade prices, order items for collection with Anytime Ordering, manage invoices and payments, track your account balance, and stay in control of your projects from start to finish.
Howdens Expo
Visit Howdens Expo showrooms in Raunds or Howden, to explore their largest collections of kitchens and bedrooms on display, as well as everything you need to complete the job, including sinks, taps, worktops and appliances. Get help and personalized advice from their expert team, see product details up close and find the right solution for your project. You can also view their showrooms online through their Virtual Expo.
Fitted Kitchens
Explore their wide range of high-quality fitted kitchens, from classic styles to contemporary handle less designs, available in a variety of colours and finishes. Their kitchen cupboard doors are designed to provide style and durability, making the kitchen a functional and striking centerpiece for the home.
Joinery
Anyone can have Howdens doors, joinery, and flooring products when they are installed with the expertise of the trade. Visit your local depot to get started and transform a home with joinery products, including skirting and architrave, stair parts, stair cladding, stair winder boxes and flights, decorative mouldings and wall panelling, door casings and linings and loft access and boards, suitable for renovations and new-build projects. Products are available from local stock, with solutions for every budget.
Fitted Bedrooms
Our Bedrooms Mean Business. Organize and optimize space with a wide choice of designs, colours, cabinet sizes, and storage accessories for every space and budget. Make the most of the space you have with flexible fitted bedroom solutions that utilize redundant areas such as corners and alcoves or create a bespoke walk-in wardrobe or dressing room. Sliding door options also mean fitted bedrooms work in even the smallest of rooms. With a wide choice of fitted bedroom ranges and dozens of accessories to personalize your space, Howdens' designers have the expertise to bring your ideas to life.
Template & Fit
Precise and personalized – every detail of your Howdens quartz worktop, Howdens acrylic worktop, or Dekton stone worktop, is chosen by you and expertly created by us. Choose your surface, specify the features, and we will measure, make, and fit it in just 5 working days from template to fit. Our surfaces are created from high-end materials by our expert team, making them a lasting statement in your home.

Contact info

  • Units B1 & B2, Clifton Trading Estate, Clifton Hall Road, EH28 8TP, Edinburgh, Scotland, United Kingdom

  • 0131 255 2000

3.8

Great

TrustScore 4 out of 5

29 reviews

5-star
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1-star

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Rated 1 out of 5 stars

Take no responsibility for their own errors

We made some minor changes to the design of the kitchen that we bought. The designer went off sick and these changes were not communicated to the Joiner. Also, despite Joiner advising that the kitchen will be ready for the fitting on the quartz worktops, they decided to go with their own schedule. In the end we spent a lot of time chasing and organizing ourselves. They also had a tendency to lay the blame on the joiner. I suspect that they do this a lot. Very poor service and will not be using Howdens again.

November 1, 2025
Unprompted review
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Reply from Howdens - Edinburgh Newbridge

Thank you for your review. Please rest assured we will share your comments internally.

Please can you provide some contact details regarding this matter to the email reviews@howdens.com so that the relevant team can get in touch.

Many Thanks

Alexandra

Rated 5 out of 5 stars

Staff were very helpful.

Staff were very helpful.

November 20, 2025
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Reply from Howdens - Edinburgh Newbridge

Hello James,

Thank you for your kind words and for taking the time to leave us a review.

Best wishes, Alexandra

Rated 5 out of 5 stars

Really good

September 11, 2025
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Reply from Howdens - Edinburgh Newbridge

Hello Joe,

Thank you for your positive feedback.
Best wishes, Alexandra

Rated 5 out of 5 stars

I recently had a custom kitchen…

I recently had a custom kitchen designed and supplied by Howdens Newbridge, and I couldn’t be happier with the entire experience. From the initial consultation to the final delivery, the team went above and beyond to ensure everything met my needs.

What stood out the most was how well they listened to my ideas and turned them into a practical, stylish kitchen design. They offered great advice without being pushy and tailored everything to suit my space and lifestyle. The result is a kitchen that feels completely “me” — functional, modern, and beautifully finished.

Pricing was very reasonable, especially considering the quality of the products and the level of personal service I received. It was important to me to stick to a budget, and they worked with me to find the best options without compromising on style or durability.

Customer service was fantastic throughout. The staff were friendly, knowledgeable, and always happy to help with any questions or changes along the way. Communication was clear and timely, making the whole process smooth and stress-free.

If you're looking for a high-quality, affordable kitchen with outstanding service, I highly recommend Howdens Newbridge.

May 1, 2025
Unprompted review
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Reply from Howdens - Edinburgh Newbridge

Good morning, Thanks for reviewing our Howdens - Edinburgh Newbridge depot. Take care and have a lovely day.

Rated 5 out of 5 stars

Great prices

Great prices, excellent customer service. Ordered my washing machine early in the week and it was delivered in under 48hrs. Erin was superb, efficient and very professional. The delivery driver was warm and kind. I would definitely recommend. Thank you.

March 27, 2025
Unprompted review
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Reply from Howdens - Edinburgh Newbridge

Hello Kerry, good morning,

Thank you for your wonderful feedback. We're delighted to hear that Erin and our delivery team provided you with excellent service and that you were pleased with the prompt delivery of your washing machine.

Best wishes,

Rated 5 out of 5 stars

First class service

First class service, very knowledgeable service with a smile and go the extra mile for customers.

May 16, 2025
Unprompted review
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Reply from Howdens - Edinburgh Newbridge

Hello Jack,

Thank you for your kind words and for recognising our team's efforts to provide knowledgeable service with a smile. We're delighted to hear that you had a first-class experience with us.

Best wishes,

Rated 5 out of 5 stars

Helpful staff and good own brand…

Helpful staff and good own brand products, best silicone we’ve worked with.

May 1, 2025
Unprompted review
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Reply from Howdens - Edinburgh Newbridge

Hello Jordyn, good morning,

Thank you for your positive feedback about our staff and own brand products. We're pleased to hear that our silicone has been the best for your needs.

Best wishes,

Rated 5 out of 5 stars

Customer service was outstanding

Customer service was outstanding, competitive prices, blew my quote out the water against another provider so got the cheapest price for the exact same thing.
Why pay more when you don’t have to?
Great quality products. I would highly recommend and wouldn’t go anywhere else.
Well done Howden’s newbridge.

May 14, 2025
Unprompted review
Howdens - Edinburgh Newbridge logo

Reply from Howdens - Edinburgh Newbridge

Hello Lauren,

Thank you for your kind words and for highlighting our competitive pricing and quality products. We're delighted to hear that you had a positive experience with our team at Howdens Newbridge.

Best wishes,

Rated 3 out of 5 stars

Whilst I got the products I intended….

Whilst I got the products I intended, Howdens “we won’t be beaten on price” slogan isn’t true as the sales man said they can’t go any cheaper. Loads of staff working waiting for an influx of customers but unless the atmosphere and prices in store change then I doubt this will come.

May 22, 2025
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Reply from Howdens - Edinburgh Newbridge

Thank you for your feedback. Please rest assured we will share your comments internally. If you would like to provide any further details regarding this matter, please email reviews@howdens.com.

Rated 1 out of 5 stars

Horrific and harassing experience

Horrific and harassing experience. It would appear that the accounts section and the branches are not working in tandem. After three attempts to sort out and pay what was owed on our account at the branch the finance section kept sending me emails demanding payment and threatening legal action. This continued for 5 months and no apology has been forthcoming from the finance section.

April 7, 2025
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Reply from Howdens - Edinburgh Newbridge

Thank you for your feedback. Please rest assured we will share your comments internally. Please can you provide some contact details regarding this matter to the email reviews@howdens.com so that the relevant team can get in touch.

Rated 5 out of 5 stars

efficient friendly staff

efficient friendly staff able to expedite requirements as required.

February 6, 2024
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Reply from Howdens - Edinburgh Newbridge

Good Afternoon Ron, thanks so much for leaving this 5* review! That is great news. We hope to see you again soon. Best wishes. Zara.

Rated 1 out of 5 stars

Price different from rooster flyer

Price different from rooster flyer
Not good

March 6, 2023
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Reply from Howdens - Edinburgh Newbridge

Thank you for bringing this matter to our attention, Chris. Please be assured we will raise your comments with the Newbridge depot for their acknowledgment and clarity on the situation. If you would like to discuss this matter further, please email reviews@howdens.com.

Rated 1 out of 5 stars

Ordered doors

Ordered doors, my account was frozen due to non usage a few days later. I have been charged an extra £90 and I’m not getting a response when I try to email anyone.

March 2, 2023
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Reply from Howdens - Edinburgh Newbridge

Thank you for bringing this matter to our attention, Steven. Please be assured we will raise your comments with the Newbridge depot for their acknowledgment and clarity on the situation. If you would like to discuss this matter further, please email reviews@howdens.com.

Rated 5 out of 5 stars

Great branch to deal with

Great branch to deal with, all friendly staff as well as very helpful, wouldn’t go anywhere else 👍🏻

June 11, 2022
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Reply from Howdens - Edinburgh Newbridge

Hello Craig, Thanks for reviewing our Howdens – Newbridge depot. Best wishes, Tash

Rated 2 out of 5 stars

Very good but designed poor could have…

Very good but designed poor could have done better
Had to change a lot and cost us more

May 28, 2022
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Reply from Howdens - Edinburgh Newbridge

We're sorry you have been disappointed by your experience, Daniel. Please rest assured we will share your feedback internally. If you would like to provide any further details regarding this matter, please email reviews@howdens.com. All the best

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