From start to finish very efficient and everything went smoothly. Friendly staff and knew exactly what we wanted. Even supplied names and numbers of builders for us who are regular to working with the... See more
Company replied

Units C & E, Dunns Business Centre, Trusham Road, EX2 8RL Devon, South West, GB
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From start to finish very efficient and everything went smoothly. Friendly staff and knew exactly what we wanted. Even supplied names and numbers of builders for us who are regular to working with the... See more
Company replied
Ordered a ‘flat pack’ unit and pleased with the product. Unfortunately, had to get a credit and recharge at the correct price. However, that was sorted immediately so all good.
Company replied
Howdens is professional, friendly and reliable - that has been our experience. We have had a good relationship with the designer who has been out to our site twice already and produced very useful dra... See more
Company replied
Visited Howdens Exeter on Saturday WOW, what fantastic service. They went well beyond to help my mum choose her perfect kitchen, no time restraint or hassle nothing was too much trouble to show... See more
Company replied
The UK's No. 1 Trade Kitchen Supplier.
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Units C & E, Dunns Business Centre, Trusham Road, EX2 8RL, Devon, South West, United Kingdom
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We have used Howdens for several different projects, including our own kitchen. However we have recently experienced poor and rather unhelpful/arrogant customer service putting blame on us, which is particularly galling as we were returning customers.
Over the past summer we enlisted Howdens in Exeter (Dunns Business Centre) to design and provide a kitchen for a small space within a rental flat. Our builder did an excellent job with installation, following the design given to him by Howdens. However, after installation we saw that in one corner a lower cabinet door of 30cms was used for a much larger cabinet carcass, which extended far to the left of the door, making accessing the entire cabinet space unwieldy with such a small door. This awkward design renders a good deal of the cabinet space unreachable and therefore unusable. We wrote to the depot and spoke to the manager to shed light on the issue, and later also wrote to Howdens headquarters. We were taken aback by the depot manager who argued with us that the issue should have been caught by ourselves or our builder prior to installation. We believe it was a design flaw from the get-go and it would be up to Howdens to make amends (ie, refund the cost of the cabinet and door) as they should have had better design sense. The depot refunded us £60 for a splashback we'd never even ordered, so that came as a surprise!
In addition, in a reply to our complaint, Howdens headquarters supported this decision and laid blame entirely on ourselves and our builder and assumed no responsibility for an inadequate design.
Very poor service from a company for which resolving this issue favourably to a client who has used their services several times could have been handled much better. Highly disappointing.

Reply from Howdens - Exeter
Just having an amazing kitchen fitted supplied by Howdens (Marsh Barton) . So pleased with the service and the staff are so helpful and friendly, really recommend them, Natalie designed the kitchen and Neil has been amazing helping us as well, thank you 👍

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Good quality handles and very effective ordering system. Staff were helpful in branch as well

Reply from Howdens - Exeter
The service, right from the beginning, the design team, front counter staff and not forgetting the delivery guy all helpful and willing to go that extra mile ☺️

Reply from Howdens - Exeter
Always very pleasant and helpful will keep recommending.

Reply from Howdens - Exeter
As always had great friendly service from the staff at Exeter howdens. There a credit to the company, Delivered on time with no issue's. I will certainly return

Reply from Howdens - Exeter
Howdens supplied the right style kitchen at the right price but was mismeasured and didn't fit.
Had to go back twice this time and 5 times on the previous kitchen.
Measuring and delivery service is shocking

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Howdens Exeter pulled out all the stops to get an office refurb done in super quick time - thanks to Tamara and Jim - awesome work and support.

Reply from Howdens - Exeter
The whole team at Marsh Barton branch were welcoming, friendly and informative. Supportive and realistic with kitchen selection, kept up to date via email and telephone
Joe went above and beyond helping me with my kitchen. Would 100% recommend Howdens. Good price for the amazing kitchen I have

Reply from Howdens - Exeter
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