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Howdens - Frankley Reviews 42

TrustScore 4.5 out of 5

4.7

Units 18 & 19, Frankley Industrial Estate, Tay Road, B45 0LD Birmingham, Wales & West, GB


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Rated 5 out of 5 stars

Professional service from design to finish & helpful with any problems that crop up. Very competitive pricing & Marion at Frankley who designed our kitchen is a credit to the company & couldn’t do eno... See more

Company replied

Rated 5 out of 5 stars

We have had 2 kitchens in 2 years 6both designed by Oliver in the Frankley store. Both kitchens were of great quality, robust and really good value for money. Each kitchen was installed by a differen... See more

Company replied

Rated 5 out of 5 stars

Donna and her team made us feel so welcome the first time we went to the showroom. The customer service was excellent and the attention to detail was great. Donna's team helped us through the process... See more

Company replied

Rated 5 out of 5 stars

The staff at Frankley are so welcoming and professional, in particular Donna, Becky and Mark. They made the whole process of buying my new kitchen exciting and easy. The design process was a particula... See more

Company replied


Company details

  1. Kitchen Supply Store
  2. Bedroom Furniture Store
  3. Door Supplier
  4. Flooring Store
  5. Kitchen Furniture Store

Written by the company

The UK's No. 1 Trade Kitchen Supplier.

The UK’s largest manufacturer and supplier of fitted kitchens, appliances, and joinery products.

Written by the company

'UK's Number 1 Trade Kitchen Supplier' - Fitted bedrooms, doors, joinery, and hardware - everything you need to complete the job, plus projects around the home including flooring, skirting and architrave, stairs and stair parts. Over 850 local depots, local stock, ready to go. UK manufactured cabinetry with a 25-year guarantee. Trusted trade quality - everything we make is tested in our FIRA Gold-Accredited lab - the only one of its standard in the world, Free home survey and design service, work with the trade to create a space that is right on quality, price, and style.
Available Through the Trade
Anyone can have a Howdens kitchen, bedroom or doors, joinery and flooring products, when they are installed with the expertise of the trade. Howdens only sell to the trade, to provide products and a service you can trust. The trade has the skills and experience to complete the whole job, including complex tasks like moving utilities, services and walls and fitting to awkward angles. Local trades also have the best knowledge of local homes and building practices, helping a project run smoothly. Howdens work with the trade to customize their products for non-standard fits at the best price, supported by exclusive trade prices. The Trade add value to your home.
Click & Collect
Howdens trade customers can see their confidential trade prices across thousands of products, add items to a project list, and send their order request straight to their local depot. Whether planning ahead or ordering on the go, Click & Collect is designed to save the trade time on site. Download our Trade App to make collecting products easier. Check local depot stock, build and manage orders, and get in and out of the depot quickly, when it suits your working day. With 24/7 access to your Online Trade Account, you can view live trade prices, order items for collection with Anytime Ordering, manage invoices and payments, track your account balance, and stay in control of your projects from start to finish.
Howdens Expo
Visit Howdens Expo showrooms in Raunds or Howden, to explore their largest collections of kitchens and bedrooms on display, as well as everything you need to complete the job, including sinks, taps, worktops and appliances. Get help and personalized advice from their expert team, see product details up close and find the right solution for your project. You can also view their showrooms online through their Virtual Expo.
Fitted Kitchens
Explore their wide range of high-quality fitted kitchens, from classic styles to contemporary handle less designs, available in a variety of colours and finishes. Their kitchen cupboard doors are designed to provide style and durability, making the kitchen a functional and striking centerpiece for the home.
Joinery
Anyone can have Howdens doors, joinery, and flooring products when they are installed with the expertise of the trade. Visit your local depot to get started and transform a home with joinery products, including skirting and architrave, stair parts, stair cladding, stair winder boxes and flights, decorative mouldings and wall panelling, door casings and linings and loft access and boards, suitable for renovations and new-build projects. Products are available from local stock, with solutions for every budget.
Fitted Bedrooms
Our Bedrooms Mean Business. Organize and optimize space with a wide choice of designs, colours, cabinet sizes, and storage accessories for every space and budget. Make the most of the space you have with flexible fitted bedroom solutions that utilize redundant areas such as corners and alcoves or create a bespoke walk-in wardrobe or dressing room. Sliding door options also mean fitted bedrooms work in even the smallest of rooms. With a wide choice of fitted bedroom ranges and dozens of accessories to personalize your space, Howdens' designers have the expertise to bring your ideas to life.
Template & Fit
Precise and personalized – every detail of your Howdens quartz worktop, Howdens acrylic worktop, or Dekton stone worktop, is chosen by you and expertly created by us. Choose your surface, specify the features, and we will measure, make, and fit it in just 5 working days from template to fit. Our surfaces are created from high-end materials by our expert team, making them a lasting statement in your home.

Contact info

  • Units 18 & 19, Frankley Industrial Estate, Tay Road, B45 0LD, Birmingham, Wales & West, United Kingdom

  • 0121 203 1000

4.7

Excellent

TrustScore 4.5 out of 5

42 reviews

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Rated 5 out of 5 stars

Howdens kitchen Frankley

Professional service from design to finish & helpful with any problems that crop up. Very competitive pricing & Marion at Frankley who designed our kitchen is a credit to the company & couldn’t do enough for you.

June 3, 2025
Unprompted review
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Reply from Howdens - Frankley

Good morning, We are so pleased to read your positive comments, thanks for leaving such a great review. Have a great day, Alexandra

Rated 5 out of 5 stars

Helpful

Helpful, friendly staff, thank you

March 19, 2026
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Reply from Howdens - Frankley

Hello Phil,

Thank you for your kind words and for taking the time to leave a review.
Best wishes, Alexandra

Rated 5 out of 5 stars

Very satisfied customer been using …

Very satisfied customer been using howdens for many years
Quality good price & service
Definitely recommend
Regards
GG Builders midlands ltd (team)

August 25, 2025
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Reply from Howdens - Frankley

Hello Ganga,

Thank you for your kind words and for being a loyal customer over the years. We are delighted to hear that you are satisfied with our quality, pricing, and service, and we truly appreciate your recommendation.

Best wishes,
The Howdens Frankley Team

Rated 5 out of 5 stars

The Rubery Howdens team are the most…

The Rubery Howdens team are the most friendly & helpful team , nothing is too much trouble . They are always there to give advice whenever you need it.

June 17, 2025
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Reply from Howdens - Frankley

Hello Paul, good morning,

Thank you for your kind words about the Rubery Howdens team. We're delighted to hear that you found our team friendly and helpful, and we look forward to assisting you with any future needs.

Best wishes,

Rated 5 out of 5 stars

Easy to talk to got what we asked for…

Easy to talk to got what we asked for brilliant quality

March 14, 2025
Unprompted review
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Reply from Howdens - Frankley

Hello James, good morning

Thank you for your kind feedback. We are pleased to hear that you found our service easy to communicate with and that you are satisfied with the quality of your kitchen.

Best wishes,

Rated 5 out of 5 stars

Great services

Great service and Mark assistant manager was fantastic.

April 7, 2025
Howdens - Frankley logo

Reply from Howdens - Frankley

Hello Carl, good morning,

Thank you for your kind words and for highlighting the great service you received from Mark, our assistant manager. We are delighted to hear about your positive experience.

Best wishes,

Rated 5 out of 5 stars

Excellent service from Donna and her team

Donna and her team made us feel so welcome the first time we went to the showroom. The customer service was excellent and the attention to detail was great. Donna's team helped us through the process from selecting the kitchen to installation. The tea from Morgan was fabulous. We highly recommend Donna, Morgan, Maz, and all at Howdens, we wouldn't go anywhere else!

February 28, 2025
Unprompted review
Howdens - Frankley logo

Reply from Howdens - Frankley

Good morning, Thank you for leaving this 5* rating. Take care and have a lovely day.

Rated 5 out of 5 stars

Friendly, helpful and great prices

Staff were very friendly, helped in selecting the right product and the price very competitive.

February 24, 2025
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Reply from Howdens - Frankley

Hello Sonic,

Thank you for your kind words about our staff and competitive pricing. We're pleased to hear you had a positive experience at Howdens - Frankley.

Best wishes,

Rated 5 out of 5 stars

Howdens frankley

Usual great experience

January 20, 2025
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Reply from Howdens - Frankley

Hi John Horwood, thanks for leaving this 5-star review for the Howdens - Frankley depot! All the best.

Rated 5 out of 5 stars

The staff at Frankley are so welcoming…

The staff at Frankley are so welcoming and professional, in particular Donna, Becky and Mark. They made the whole process of buying my new kitchen exciting and easy. The design process was a particular treat, they have a designated room where you view your new kitchen. I will definitely be buying my bedroom furniture from here.

October 29, 2024
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Reply from Howdens - Frankley

Good afternoon Martin Southwick, I am sure the team will be pleased to read your kind words! We hope to see you again soon. Take care and have a lovely day.

Rated 5 out of 5 stars

Very friendly & efficient

Very friendly & efficient, thank you,

November 2, 2024
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Reply from Howdens - Frankley

Good morning Anthony Booth, I am sure the team will be pleased to read your kind words! Have a lovely day!

Rated 5 out of 5 stars

Great service from start to finish

Great service from start to finish. Good quality units at a very good price. Excellent design skills and advice.

July 10, 2024
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Reply from Howdens - Frankley

Good morning Hugh, We are so pleased to read your positive comments, thanks for leaving such a great review. Have a lovely day!

Rated 5 out of 5 stars

Staff in the Frankley branch were…

Staff in the Frankley branch were really helpful in helping me match an existing product that the customer already had from Howdens.

April 8, 2024
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Reply from Howdens - Frankley

Hi, Thanks for leaving this 5 star review for the Howdens - Frankley depot! Take care and have a lovely day.

Rated 5 out of 5 stars

Great customer service…

Used Howdens Frankley after being recommended by Simon Ibbetson, who was polite and helpful, all the staff at the Frankley Howdens were very friendly and helpful with taking my order and kept me up to date on the delivery progress, great customer service received.
Dean who delivered the order today, deserves a special recognition, he was so friendly and helpful, my partner was home alone and currently 9 months pregnant, he carried everything in to our house and placed it all safely and carefully where she asked him, really appreciated this and going above and beyond with his customer service.

February 23, 2024
Unprompted review
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Reply from Howdens - Frankley

Good morning Carleton, thank you so much for leaving this 5* review for our Frankley depot! I'm sure they will be really pleased to read your kind comments. Take care and enjoy your day! Alan.

Rated 5 out of 5 stars

The atmosphere is always welcoming

The atmosphere is always welcoming, friendly and everyone of the staff in Frankley go above and beyond to help with good products, fairly priced.

February 14, 2024
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Reply from Howdens - Frankley

Hi Barry, We are so pleased to read your positive comments, thanks for leaving such a great review. Zara

Rated 5 out of 5 stars

Once again great friendly service

Once again great friendly service. Every member of the team is so helpful and do their very best to help and support you what ever your needs.
Howdens Frankley is number 1 for me and always will be
5 * everytime.
My only request is that they keep up the good work

August 4, 2023
Howdens - Frankley logo

Reply from Howdens - Frankley

Hi, Thanks for leaving this 5 star review for the Howdens - Frankley depot! Best wishes, Tash

Rated 5 out of 5 stars

excellent service 100% will def be…

excellent service 100% will def be using them again

June 7, 2023
Howdens - Frankley logo

Reply from Howdens - Frankley

Hi, Thanks for leaving this 5 star review for the Howdens - Frankley depot! Have a lovely day! Tash.

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