What a great team of staff!!! Without exception, every one of them are professional and friendly. Always a pleasant visit and leaving with what I need!! 5 STARS!!!!
Company replied
Location
Switch locationUnit 2, Eastville Close, Eastern Avenue, GL4 3SJ Gloucestershire, South West, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
First time buying a full kitchen. Emily walked me through every stage and indulged all of our indecisions with such patience, kindness and support. She made the whole experience a real pleasure and I... See more
Company replied
The lads a the desk .jhon an steve are so knowledgeable and always there to help to a point were they saved me thousands with there knowledge and prices are good too kitchen designer was also very th... See more
Company replied
Kitchens are good quality & local branches are helpful. Huge amounts of cardboard packaging with a kitchen, a skip at the branch would be really useful especially as this could be recycled.
Company replied
Company details
Written by the company
The UK's No. 1 Trade Kitchen Supplier.
The UK’s largest manufacturer and supplier of fitted kitchens, appliances, and joinery products.
Written by the company
- 'UK's Number 1 Trade Kitchen Supplier' - Fitted bedrooms, doors, joinery, and hardware - everything you need to complete the job, plus projects around the home including flooring, skirting and architrave, stairs and stair parts. Over 850 local depots, local stock, ready to go. UK manufactured cabinetry with a 25-year guarantee. Trusted trade quality - everything we make is tested in our FIRA Gold-Accredited lab - the only one of its standard in the world, Free home survey and design service, work with the trade to create a space that is right on quality, price, and style.
- Available Through the Trade
- Anyone can have a Howdens kitchen, bedroom or doors, joinery and flooring products, when they are installed with the expertise of the trade. Howdens only sell to the trade, to provide products and a service you can trust. The trade has the skills and experience to complete the whole job, including complex tasks like moving utilities, services and walls and fitting to awkward angles. Local trades also have the best knowledge of local homes and building practices, helping a project run smoothly. Howdens work with the trade to customize their products for non-standard fits at the best price, supported by exclusive trade prices. The Trade add value to your home.
- Click & Collect
- Howdens trade customers can see their confidential trade prices across thousands of products, add items to a project list, and send their order request straight to their local depot. Whether planning ahead or ordering on the go, Click & Collect is designed to save the trade time on site. Download our Trade App to make collecting products easier. Check local depot stock, build and manage orders, and get in and out of the depot quickly, when it suits your working day. With 24/7 access to your Online Trade Account, you can view live trade prices, order items for collection with Anytime Ordering, manage invoices and payments, track your account balance, and stay in control of your projects from start to finish.
- Howdens Expo
- Visit Howdens Expo showrooms in Raunds or Howden, to explore their largest collections of kitchens and bedrooms on display, as well as everything you need to complete the job, including sinks, taps, worktops and appliances. Get help and personalized advice from their expert team, see product details up close and find the right solution for your project. You can also view their showrooms online through their Virtual Expo.
- Fitted Kitchens
- Explore their wide range of high-quality fitted kitchens, from classic styles to contemporary handle less designs, available in a variety of colours and finishes. Their kitchen cupboard doors are designed to provide style and durability, making the kitchen a functional and striking centerpiece for the home.
- Joinery
- Anyone can have Howdens doors, joinery, and flooring products when they are installed with the expertise of the trade. Visit your local depot to get started and transform a home with joinery products, including skirting and architrave, stair parts, stair cladding, stair winder boxes and flights, decorative mouldings and wall panelling, door casings and linings and loft access and boards, suitable for renovations and new-build projects. Products are available from local stock, with solutions for every budget.
- Fitted Bedrooms
- Our Bedrooms Mean Business. Organize and optimize space with a wide choice of designs, colours, cabinet sizes, and storage accessories for every space and budget. Make the most of the space you have with flexible fitted bedroom solutions that utilize redundant areas such as corners and alcoves or create a bespoke walk-in wardrobe or dressing room. Sliding door options also mean fitted bedrooms work in even the smallest of rooms. With a wide choice of fitted bedroom ranges and dozens of accessories to personalize your space, Howdens' designers have the expertise to bring your ideas to life.
- Template & Fit
- Precise and personalized – every detail of your Howdens quartz worktop, Howdens acrylic worktop, or Dekton stone worktop, is chosen by you and expertly created by us. Choose your surface, specify the features, and we will measure, make, and fit it in just 5 working days from template to fit. Our surfaces are created from high-end materials by our expert team, making them a lasting statement in your home.
Contact info
Unit 2, Eastville Close, Eastern Avenue, GL4 3SJ, Gloucestershire, South West, United Kingdom
- 01452 331713
4.8
Excellent
129 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The staff are so professional and helpful
Every person that I had dealings with were professional and helpful.
It is nice to see that there are still companies that provide brilliant customer service even after they have your money
Well Done Howdens superb service
March 18, 2023
Reply from Howdens - Gloucester
Hi Louise, Thanks for leaving this 5 star review for the Howdens - Gloucester depot! Take care and have a lovely day, Tash.
John knows everything
February 24, 2023
Reply from Howdens - Gloucester
Hi, Thank you for leaving this 5* rating. Have a lovely day! Tash.
Reply from Howdens - Gloucester
Hi, Thanks for leaving this positive review. Have a lovely day! Tash.
Helpful and competent
January 24, 2023
Reply from Howdens - Gloucester
Hello, Thanks for leaving this positive review. Have a lovely day! Tash.
Members of staff always helpful good…
Members of staff always helpful good feedback when questioned
January 19, 2023
Reply from Howdens - Gloucester
Hi, Thanks for leaving this 5 star review for the Howdens – Gloucester depot! Have a lovely day! Tash.
New kitchen
Just had our new kitten fitted the whole process has been so easy I could not fault sean who helped design the kitchen and Lee the fitted was top notch I would highly recommend howdens for a new kitchen.
January 11, 2023
Reply from Howdens - Gloucester
Hello, Thanks for leaving this 5 star review for the Howdens – Gloucester depot! Have a lovely day! Tash.
The staff very helpful
January 5, 2023
Reply from Howdens - Gloucester
Hello, Thanks for leaving this positive review. Have a lovely day! Tash.
Excellent as always
October 17, 2022
Reply from Howdens - Gloucester
Hello, Thanks for leaving this positive review. Take care and have a lovely day, Tash.
Inexperienced staff
Inexperienced staff
I’ve been using Howdens since they opened
For the first time I find them expensive and staff not qualified to operate in the construction industry they are more retail staff
October 10, 2022
Reply from Howdens - Gloucester
Thank you for your feedback, Terry. Please rest assured we will share your comments internally. If you would like to discuss your experience with Howdens further, please email reviews@howdens.com.
Quick easy and professional 5*
September 28, 2022
Reply from Howdens - Gloucester
Hello, Thanks for reviewing our Howdens - Gloucester depot. Have a lovely day! Tash.
The planning was good but…
The planning was good
Delivery was on time but we have experienced various parts missing or insufficient ordered/ delivered eg hinges/
Screw caps/ hinge blanks/ shelf supports
One cupboard door was the wrong size
August 15, 2022
Reply from Howdens - Gloucester
Thank you for bringing this matter to our attention. Please be assured we will raise your comments with the Gloucester depot for their acknowledgment and clarity on the situation. If you would like to discuss this matter further, please email reviews@howdens.com.
Superb Customer Service
Superb Customer Service
If you are looking for a kitchen, can't fault Howdens, from start to finish first class. Knowledge and experience is second to none.
Mark at Gloucester branch, tell him I sent you, top bloke, Howdens should be proud of his service.
August 1, 2022
Unprompted review
Reply from Howdens - Gloucester
Hello, Thanks for leaving this 5 star review for the Howdens – Gloucester depot! Best wishes, Tash
Reply from Howdens - Gloucester
Hello, Thanks for leaving this positive review. Have a lovely day! Tash.
Monday 25th July
Monday 25th July
• Old kitchen ripped out at 09:00
• New Kitchen delivered at lunchtime
• 1000mm Cabinet and around 5 other parts missed from order, unable to even start the fit without this cabinet.
• All the trim was in delivered in black, all needed to be changed
• None of the kitchen was designed for push to open/close, therefore half of the kitchen was sent back.
• Fitters picked up that the “larder” wall had not been measured properly and cabinets would not fit.
• Spoke to XXXXX, he couldn’t attend site as was busy and on the way out to Bristol.
• I had to stop work, listen to the fitters and calm the family down. Entire afternoon of stress and missed work on the eve of partners operation.
• XXXXX came out on-site, shown that one side of the kitchen wouldn’t fit. Proposed that this could be rectified by “scribing”. Didn’t appreciate that this meant running a circular saw up the middle of the leading face and resulting in an obvious bodge job that is the first thing the eye is drawn to.
• I then had to drive into Gloucester Howdens as no one knew what was happening. Spoke with XXXXX, assured us the compensation would be addressed, this stopped us from cancelling and sending the kitchen back in its entirety. I decided to trust that issues would be resolved as didn’t want the delay of starting from scratch with a new kitchen provider. As it turns out I wish I had sent everything back, got money back and started from scratch.
• 3rd party calls my fitter to say worktop will not be measured until the 8th and not delivered until 18th Aug. Just hours after my old kitchen had been ripped out. No one from 3rd party or Howdens called me to tell me that I’ll be doing the washing up in the bath upstairs for over a month, and no plumbing in kitchen with missus going through chemo and operation the following day.
• Why let the old kitchen be ripped out with such a long lead time?!
• Why such a long lead time when the kitchen was ordered weeks before install?
Tuesday 26th July
• 3rd Party came to collect the wrong items just after lunch. Driver refused to look at product boxes and left. Instead I had to stop work come inside and sort through everything. Driver then failed to return as promised. I then had to stop work again and telephone to get him back here to collect items (he arrived just before closing)
Thursday 28th July
• Replacement parts delivered
Friday 29th July
• Set up for the microwave wrong, waiting for shelving kit
Monday 2nd Aug
• 2 cabinet doors are damaged and need replacing
• 1 cabinet door is missing
Monday 8th Aug
• Worktop measured
Tuesday 16th Aug
• Still waiting for cabinet shelves
• Waiting for cabinet side to be collected and reimbursed
Wednesday 17th Aug
• Time off work again to meet with XXXXX
Thursday 18th Aug
• Worktop due to be fitted
Friday 19th Aug
• Fitter getting married
• No idea when I’ll have running water in kitchen
• Partner is recovering from last week chemo and the disappointment of her operation being delayed. She is hugely disappointed in the service, as she specifically choose Howdens as she wanted a hassle free install for herself and family whilst she was out of action.
August 16, 2022
Unprompted review
Reply from Howdens - Gloucester
Thank you for bringing this matter to our attention, Chris. Please be assured we have raised your email and review with the Gloucester depot for their acknowledgment and requested someone to get in contact with you urgently. If you would like to provide any further details regarding this matter, please email reviews@howdens.com
Professional service
Professional service, helpful ideas, swift execution and delivery make working with Howdens a pleasure.
July 14, 2022
Reply from Howdens - Gloucester
Hello Richard, Thanks for reviewing our Howdens – Gloucester depot. Have a lovely day! Tash.
Always a good service a great team at…
Always a good service a great team at you eastern avenue branch in Gloucester👍🏼
July 7, 2022
Reply from Howdens - Gloucester
Good afternoon, Thanks for reviewing our Howdens – Gloucester depot. Have a lovely day! Tash.
Reply from Howdens - Gloucester
Good afternoon, Thanks for leaving this positive review. Have a lovely day! Tash.
Missing items
Yet again when ordering I told Howdens to send all of the kitchen without anything missing or don’t send any of it.
For the third time in a row parts missing and then informed would be several weeks before they could fulfill the order
May 24, 2022
Reply from Howdens - Gloucester
We're sorry you have been disappointed by your experience. Please rest assured we will share your comments internally and investigate this further with the Gloucester Depot. If you would like to provide any further details regarding this matter, please email reviews@howdens.com.
Great range of products
Great range of products. Staff are very helpful. And very reasonably priced. Always kept informed about promotions.
May 18, 2022
Reply from Howdens - Gloucester
Good afternoon, Thanks for leaving this positive review. Have a lovely day! Tash.
Polite helpful sales people and a well…the number 1 kitchen company in Gloucestershire
Polite helpful sales people and a well stocked business at reasonable prices.
I would recommend this company to anybody
May 15, 2022
Reply from Howdens - Gloucester
Hello Steven, Thanks for leaving this positive review. Have a lovely day! Tash.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.