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Howdens - Hainault Reviews 

79
TrustScore 4.5 out of 5

4.3

Unit 2, 40 - 44 Peregrine Road, Hainault, IG6 3SZ Essex, London, GB


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Rated 5 out of 5 stars

I bought a kitchen for a flat I intend to sell from Howdens in Hainault just before christmas. The kitchen designer was Wendy Mills. She was extremely helpful - all the way from initial consultation... See more

Company replied

Rated 5 out of 5 stars

Me and my partner would highly recommend Wendy mills at Howdens hainault.. and Joseph Sharp the fitter.. Wendy the designer was absolutely outstanding, she designed our kitchen better than we ever tho... See more

Company replied

Rated 3 out of 5 stars

Ordered and paid in full for the Kitchen. Paul, Sue and staff at the depot very helpful and efficient. Delivery driver very good. Found one base unit missing when kitchen delivered warehouse. Collecte... See more

Company replied

Rated 5 out of 5 stars

I’m posting this review as my husband doesn’t have an Trustpilot account. Although he’s in the trade, this was his first Howdens kitchen instal. He was very happy with the quality of the kitchen purch... See more

Company replied


Company details

  1. Kitchen Supply Store
  2. Bedroom Furniture Store
  3. Door Supplier
  4. Flooring Store
  5. Kitchen Furniture Store

Written by the company

The UK's No. 1 Trade Kitchen Supplier.

The UK’s largest manufacturer and supplier of fitted kitchens, appliances, and joinery products.

Written by the company

'UK's Number 1 Trade Kitchen Supplier' - Fitted bedrooms, doors, joinery, and hardware - everything you need to complete the job, plus projects around the home including flooring, skirting and architrave, stairs and stair parts. Over 850 local depots, local stock, ready to go. UK manufactured cabinetry with a 25-year guarantee. Trusted trade quality - everything we make is tested in our FIRA Gold-Accredited lab - the only one of its standard in the world, Free home survey and design service, work with the trade to create a space that is right on quality, price, and style.
Available Through the Trade
Anyone can have a Howdens kitchen, bedroom or doors, joinery and flooring products, when they are installed with the expertise of the trade. Howdens only sell to the trade, to provide products and a service you can trust. The trade has the skills and experience to complete the whole job, including complex tasks like moving utilities, services and walls and fitting to awkward angles. Local trades also have the best knowledge of local homes and building practices, helping a project run smoothly. Howdens work with the trade to customize their products for non-standard fits at the best price, supported by exclusive trade prices. The Trade add value to your home.
Click & Collect
Howdens trade customers can see their confidential trade prices across thousands of products, add items to a project list, and send their order request straight to their local depot. Whether planning ahead or ordering on the go, Click & Collect is designed to save the trade time on site. Download our Trade App to make collecting products easier. Check local depot stock, build and manage orders, and get in and out of the depot quickly, when it suits your working day. With 24/7 access to your Online Trade Account, you can view live trade prices, order items for collection with Anytime Ordering, manage invoices and payments, track your account balance, and stay in control of your projects from start to finish.
Howdens Expo
Visit Howdens Expo showrooms in Raunds or Howden, to explore their largest collections of kitchens and bedrooms on display, as well as everything you need to complete the job, including sinks, taps, worktops and appliances. Get help and personalized advice from their expert team, see product details up close and find the right solution for your project. You can also view their showrooms online through their Virtual Expo.
Fitted Kitchens
Explore their wide range of high-quality fitted kitchens, from classic styles to contemporary handle less designs, available in a variety of colours and finishes. Their kitchen cupboard doors are designed to provide style and durability, making the kitchen a functional and striking centerpiece for the home.
Joinery
Anyone can have Howdens doors, joinery, and flooring products when they are installed with the expertise of the trade. Visit your local depot to get started and transform a home with joinery products, including skirting and architrave, stair parts, stair cladding, stair winder boxes and flights, decorative mouldings and wall panelling, door casings and linings and loft access and boards, suitable for renovations and new-build projects. Products are available from local stock, with solutions for every budget.
Fitted Bedrooms
Our Bedrooms Mean Business. Organize and optimize space with a wide choice of designs, colours, cabinet sizes, and storage accessories for every space and budget. Make the most of the space you have with flexible fitted bedroom solutions that utilize redundant areas such as corners and alcoves or create a bespoke walk-in wardrobe or dressing room. Sliding door options also mean fitted bedrooms work in even the smallest of rooms. With a wide choice of fitted bedroom ranges and dozens of accessories to personalize your space, Howdens' designers have the expertise to bring your ideas to life.
Template & Fit
Precise and personalized – every detail of your Howdens quartz worktop, Howdens acrylic worktop, or Dekton stone worktop, is chosen by you and expertly created by us. Choose your surface, specify the features, and we will measure, make, and fit it in just 5 working days from template to fit. Our surfaces are created from high-end materials by our expert team, making them a lasting statement in your home.

Contact info

  • Unit 2, 40 - 44 Peregrine Road, Hainault, IG6 3SZ, Essex, London, United Kingdom

  • 020 8500 9700

4.3

Excellent

TrustScore 4.5 out of 5

79 reviews

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4.3

All reviews

(79)

9,318 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

We bought a kitchen base unit and 2…

We bought a kitchen base unit and 2 wall units. The wall units were easy to assemble, but the 1 m base unit required a small modification as the dowel provided was in the hole where a screw was supposed to be and I couldn't pull it out to put in the correct hole. There were also not enough of the correct screws provided to put on the feet.

March 12, 2024
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Reply from Howdens - Hainault

Hi, Thanks for leaving this 4 star review for the Howdens - Hainault depot! Have a lovely day! Tash.

Rated 5 out of 5 stars

Unbelievable service.

Unbelievable service.

Just popped in today with my dad to look at some ranges and nothing was too much hassle for them.

Thank you both so much for all the help and designing my new kitchen.

February 9, 2024
Unprompted review
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Reply from Howdens - Hainault

Good Afternoon, thanks for taking the time out of your day to leave this review. That is really good to hear. Have a lovely day! Zara.

Rated 5 out of 5 stars

Had to go to the Hainault store with a…

Had to go to the Hainault store with a problem. The staff there, especially Lisa were extremely helpful, polite and friendly and bent over backwards to help me solve my issue. Highly recommend this store as felt treated like a valued customer. Thanks so much . Sue Brewer

January 31, 2024
Unprompted review
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Reply from Howdens - Hainault

Hi, Thanks for leaving this 5 star review for the Howdens - Hainault depot! Best wishes, Tash

Rated 5 out of 5 stars

A big thank you to Joe Sharpe and his…

A big thank you to Joe Sharpe and his team for an amazing job. Not only they finished the job to a very high standard, Joe and his team, were friendly, punctual and always informed us of next steps what to expect. We are extremely happy with our kitchen and without a doubt would highly recommend Joe Sharpe and his team. Thank you!

January 23, 2024
Unprompted review
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Reply from Howdens - Hainault

Hi, Thanks for leaving this positive review. Have a lovely day! Tash.

Rated 5 out of 5 stars

Property refurbishment

I have a two bed flat which needed total refurbishment. I didn't know where to start, and I visited the Howdens showroom to see if they could recommend someone. Howdens carried out the survey and they gave me the name of Joe Sharpe, who turned out to be a very skilled joiner. Joe took out the old kitchen, screeded, then fitted the new kitchen single handedly, he also laid vinyl and wood flooring throughout the flat and replaced the bedroom doors and door furniture. We decided to move the kitchen doorway to create more space and Joe built the new door frame and fitted the new fire door very precisely. I chose the Greenwich units with Lamona fitted appliances which worked very well in making the most of the space. The project took longer than I had hoped, about 3 months, but at the end it all looked very good and I was happy with the results.

May 6, 2023
Unprompted review
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Reply from Howdens - Hainault

Hi, Thanks for leaving this positive review. Have a lovely day! Tash.

Rated 1 out of 5 stars
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Reply from Howdens - Hainault

Thank you for bringing this matter to our attention, Paul. Please be assured we will raise your comments with the Hainault depot for their acknowledgment and clarity on the situation. If you would like to discuss this matter further, please email reviews@howdens.com.

Rated 5 out of 5 stars

Kitchen forever!

Just a quick thank you to Brian for his expertise in helping us to design our new kitchen. It looks even better now it’s all installed. Thank you Howden’s for the great quality product too. All round very happy customers. Many thanks. Derek and Tina.

September 30, 2023
Unprompted review
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Reply from Howdens - Hainault

Hi, Thanks for leaving this 5 star review for the Howdens - Hainault depot! Best wishes, Tash

Rated 1 out of 5 stars

After making my order I was given the…

After making my order I was given the wrong doors on three occasions. I had to visit two other branches to pick up pieces my branch claimed no to have but ultimately ended up going back to my branch for the missing pieces which they had all along. My contact was new and said she did not understand the system. I believe this may have been a one off situation but I had to pay a fitter for an extra day and a half plus the fuel spend.

October 28, 2023
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Reply from Howdens - Hainault

Thank you for bringing this to our attention- we will raise your comments with the Hainault depot for clarity and to try to avoid this happening again tin the future.

Rated 1 out of 5 stars

My oven window blew out and I can't…

My oven window blew out and I can't find a contact number.
I'll post a picture of my experience.
My grandkids were visiting as well so a horrible experience.
Howdens have promptly contacted me and are going to replace the oven.
They were very efficient in replying and resolving the problem.

September 23, 2023
Unprompted review
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Reply from Howdens - Hainault

Thank you for bringing this to our attention, and sorry to hear this. Please could you email us with your contact details, account name/number, and confirmation of the depot you purchased the appliance from to reviews@howdens.com so that we can help further?

Rated 5 out of 5 stars

Had some dealings with Howden's…

Had some dealings with Howden's Hainault recently and was very pleased with the product and staff were extremely helpful.....would highly recommend

June 30, 2023
Unprompted review
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Reply from Howdens - Hainault

Hi, Thanks for leaving this 5 star review for the Howdens - Hainault depot! Have a lovely day! Tash.

Rated 5 out of 5 stars

Experience at Howdens

Provided quality materials efficiently and on time. Polite service.

December 2, 2022
Unprompted review
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Reply from Howdens - Hainault

Hi, Thanks for leaving this 5 star review for the Howdens - Hainault depot! Have a lovely day! Tash.

Rated 1 out of 5 stars

Be VERY AWARE

Be VERY AWARE. Do not ask for recommendations.
My mother spent £13,000 on a kitchen that was poorly designed and fitted. Units cannot be used, are not symmetrical which makes the kitchen look extremely poor. The joints have had to be covered as they are so bad. Even after looking at the kitchen, the local manager Paul Hope from Hainault told my mother he would try and get her compensation. If she never went into the Howdens showroom in Hainault she would never of had these problems.
We are now having to take Howdens and their recommended fitter Joseph Sharpe to court for their lack of getting the kitchen to do what it was bought for. My mother is at the end of her tether, everyday she has to look at this. You would of thought that for such a large organisation that they could of just got this sorted. HOW WRONG WERE WE !
EXTREMELY BAD EXPERIENCE - AVOID!!

March 1, 2023
Unprompted review
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Reply from Howdens - Hainault

Sorry to hear you have been disappointed by your experience with the Hainault depot, Mitchell. It would be helpful if you could email us with your contact details, account name/number, and confirmation of the depot in question to reviews@howdens.com so that we can help further.

Rated 2 out of 5 stars

Hainault branch shambles

Hainault branch shambles

Tue 11th- meant to open 7 am... (Even though told 730am on phone)

8am nobody here. Joke

Better service in pre communist Russia

April 11, 2023
Unprompted review
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Reply from Howdens - Hainault

Thank you for taking the time to leave this review. We have raised your comments with the Hainault depot for their acknowledgment and clarity on the situation.

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