Howdens at Herne Bay everyone so helpful, professional, friendly and nothing is too much trouble. Thank you to Ben, Keira and Chloe for all their help and Ben you have been fantastic in sorting our d... See more
Company replied

Units 6 - 8, The Boulevard, Altira Business Park, CT6 6GZ Kent, South East, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Howdens at Herne Bay everyone so helpful, professional, friendly and nothing is too much trouble. Thank you to Ben, Keira and Chloe for all their help and Ben you have been fantastic in sorting our d... See more
Company replied
This is the first time I've used the Herne Bay Howdens branch, and I'm pleased to say I was well looked after by the staff and nothing was too much trouble to sort out. When it comes to fitting a kitc... See more
Company replied
As is usual with Howdens everything is in stock until you require delivery then something is missing and takes four days to arrive. The worktop had no trim which was charged as extra whereas every oth... See more
Company replied
Stefan has just finished my new kitchen. Thoroughly professional and friendly. Workmanship of very highest quality. Nothing too much trouble. Cloudy worked tirelessly and to a very high standard.... See more
Company replied
The UK's No. 1 Trade Kitchen Supplier.
Written by the company
Units 6 - 8, The Boulevard, Altira Business Park, CT6 6GZ, Kent, South East, United Kingdom
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great team. I order two wrong size doors. Went in and ask for them to be swooped. New doors delivered and the others taken. No problem. Great service.

Reply from Howdens - Herne Bay
What can I say excellent service at Herne bay Howdens. Clio did a great job for one of my customers at finding the product they required thanks guys 👍😊

Reply from Howdens - Herne Bay
Howdens at Herne Bay everyone so helpful, professional, friendly and nothing is too much trouble. Thank you to Ben, Keira and Chloe for all their help and Ben you have been fantastic in sorting our doors for us. Would definitely recommend this branch of Howdens.

Reply from Howdens - Herne Bay
Only a small business but I always receive best price and first class service very time thanks to all involved at herne bay store

Reply from Howdens - Herne Bay
Very helpful staff,quick to sort any problems and normally got everything i needed

Reply from Howdens - Herne Bay
Not sure where to start?
1. It’s been over a week and only part of my order has been delivered.
2. What’s delivered is mostly incorrect and it’s waiting for a replacement, but Howdens are not very keen on doing this. No one has spoken to us about it despite us flagging the issue in many emails, verbally at their store and to the drivers.
3. We never get a delivery info. Only just before the delivery someone quickly calls telling us that „soon” we will get our order.
4. Faulty elements are still waiting for the replacement as well.
5. First part of the delivery was done bu just one man and my husband, despite being busy at his work, needed to help the driver to unload the van.
Never even we had a delivery from other companies in the UK which we needed to unload ourselves!
6. We were told that all would be delivered fully assembled. Only 3 sides of carcasses are assembled. The doors on any unit need to be done. This can be done, but just DON’T assure your clients that all is done and just need placing in the kitchen and adjusting.
5. It’s been almost a week when we were supposed to get the missing parts of the order and the rest, what’s wrong, replaced, and, we were told it was coming the same day, but nothing has happened, no one called and we know nothing about the status of our order.
6. Extremely disappointed with the whole experience.
7. We were only happy at the design stage. After that all went wrong and no one seems to be keen to correct all the mistakes.

Reply from Howdens - Herne Bay
Phoned up in the morning, had a verbal quote on the phone which was a brilliant price, had it delivered job done.

Reply from Howdens - Herne Bay

Reply from Howdens - Herne Bay
Excellent service very helpful, kitchen designer was exceptional

Reply from Howdens - Herne Bay
Brought kitchen .people new there job which made it easy.from order to the door a week.fantastic.nothing damaged all items looked after.couldn’t of asked for anything more.cheers

Reply from Howdens - Herne Bay

Reply from Howdens - Herne Bay
Very friendly efficient staff, had all I needed and made it every a very easy process.

Reply from Howdens - Herne Bay
I don’t use my account as much now but that has no effect on how welcoming, helpful & friendly everyone is when I pop in for a few materials

Reply from Howdens - Herne Bay

Reply from Howdens - Herne Bay
Knowledgeable staff and quick response to enquiries.

Reply from Howdens - Herne Bay
As is usual with Howdens everything is in stock until you require delivery then something is missing and takes four days to arrive. The worktop had no trim which was charged as extra whereas every other company would supply foc. Not unexpected but still disappointingly.

Reply from Howdens - Herne Bay
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.