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Howdens - Herne Bay Reviews 

86
TrustScore 4.5 out of 5

4.5

Units 6 - 8, The Boulevard, Altira Business Park, CT6 6GZ Kent, South East, GB


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Rated 5 out of 5 stars

Howdens at Herne Bay everyone so helpful, professional, friendly and nothing is too much trouble. Thank you to Ben, Keira and Chloe for all their help and Ben you have been fantastic in sorting our d... See more

Company replied

Rated 5 out of 5 stars

This is the first time I've used the Herne Bay Howdens branch, and I'm pleased to say I was well looked after by the staff and nothing was too much trouble to sort out. When it comes to fitting a kitc... See more

Company replied

Rated 3 out of 5 stars

As is usual with Howdens everything is in stock until you require delivery then something is missing and takes four days to arrive. The worktop had no trim which was charged as extra whereas every oth... See more

Company replied

Rated 5 out of 5 stars

Stefan has just finished my new kitchen. Thoroughly professional and friendly. Workmanship of very highest quality. Nothing too much trouble. Cloudy worked tirelessly and to a very high standard.... See more

Company replied


Company details

  1. Kitchen Supply Store
  2. Bedroom Furniture Store
  3. Door Supplier
  4. Flooring Store
  5. Kitchen Furniture Store

Written by the company

The UK's No. 1 Trade Kitchen Supplier.

The UK’s largest manufacturer and supplier of fitted kitchens, appliances, and joinery products.

Written by the company

'UK's Number 1 Trade Kitchen Supplier' - Fitted bedrooms, doors, joinery, and hardware - everything you need to complete the job, plus projects around the home including flooring, skirting and architrave, stairs and stair parts. Over 850 local depots, local stock, ready to go. UK manufactured cabinetry with a 25-year guarantee. Trusted trade quality - everything we make is tested in our FIRA Gold-Accredited lab - the only one of its standard in the world, Free home survey and design service, work with the trade to create a space that is right on quality, price, and style.
Available Through the Trade
Anyone can have a Howdens kitchen, bedroom or doors, joinery and flooring products, when they are installed with the expertise of the trade. Howdens only sell to the trade, to provide products and a service you can trust. The trade has the skills and experience to complete the whole job, including complex tasks like moving utilities, services and walls and fitting to awkward angles. Local trades also have the best knowledge of local homes and building practices, helping a project run smoothly. Howdens work with the trade to customize their products for non-standard fits at the best price, supported by exclusive trade prices. The Trade add value to your home.
Click & Collect
Howdens trade customers can see their confidential trade prices across thousands of products, add items to a project list, and send their order request straight to their local depot. Whether planning ahead or ordering on the go, Click & Collect is designed to save the trade time on site. Download our Trade App to make collecting products easier. Check local depot stock, build and manage orders, and get in and out of the depot quickly, when it suits your working day. With 24/7 access to your Online Trade Account, you can view live trade prices, order items for collection with Anytime Ordering, manage invoices and payments, track your account balance, and stay in control of your projects from start to finish.
Howdens Expo
Visit Howdens Expo showrooms in Raunds or Howden, to explore their largest collections of kitchens and bedrooms on display, as well as everything you need to complete the job, including sinks, taps, worktops and appliances. Get help and personalized advice from their expert team, see product details up close and find the right solution for your project. You can also view their showrooms online through their Virtual Expo.
Fitted Kitchens
Explore their wide range of high-quality fitted kitchens, from classic styles to contemporary handle less designs, available in a variety of colours and finishes. Their kitchen cupboard doors are designed to provide style and durability, making the kitchen a functional and striking centerpiece for the home.
Joinery
Anyone can have Howdens doors, joinery, and flooring products when they are installed with the expertise of the trade. Visit your local depot to get started and transform a home with joinery products, including skirting and architrave, stair parts, stair cladding, stair winder boxes and flights, decorative mouldings and wall panelling, door casings and linings and loft access and boards, suitable for renovations and new-build projects. Products are available from local stock, with solutions for every budget.
Fitted Bedrooms
Our Bedrooms Mean Business. Organize and optimize space with a wide choice of designs, colours, cabinet sizes, and storage accessories for every space and budget. Make the most of the space you have with flexible fitted bedroom solutions that utilize redundant areas such as corners and alcoves or create a bespoke walk-in wardrobe or dressing room. Sliding door options also mean fitted bedrooms work in even the smallest of rooms. With a wide choice of fitted bedroom ranges and dozens of accessories to personalize your space, Howdens' designers have the expertise to bring your ideas to life.
Template & Fit
Precise and personalized – every detail of your Howdens quartz worktop, Howdens acrylic worktop, or Dekton stone worktop, is chosen by you and expertly created by us. Choose your surface, specify the features, and we will measure, make, and fit it in just 5 working days from template to fit. Our surfaces are created from high-end materials by our expert team, making them a lasting statement in your home.

Contact info

  • Units 6 - 8, The Boulevard, Altira Business Park, CT6 6GZ, Kent, South East, United Kingdom

  • 01227 602 100

4.5

Excellent

TrustScore 4.5 out of 5

86 reviews

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4.5

All reviews

(86)

9,390 reviews in the last 12 months

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Rated 5 out of 5 stars

Great team

Great team. I order two wrong size doors. Went in and ask for them to be swooped. New doors delivered and the others taken. No problem. Great service.

February 5, 2025
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Reply from Howdens - Herne Bay

Thanks so much for leaving this 5* review! That is great news. We hope to see you again soon.

Rated 5 out of 5 stars

Herne Bay Howdens

What can I say excellent service at Herne bay Howdens. Clio did a great job for one of my customers at finding the product they required thanks guys 👍😊

January 31, 2025
Unprompted review
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Reply from Howdens - Herne Bay

Hi there, thank you for the positive review, that is great to hear! Take care and have a lovely day.

Rated 5 out of 5 stars

Excellent and Outstanding Service Howdens Herne Bay

Howdens at Herne Bay everyone so helpful, professional, friendly and nothing is too much trouble. Thank you to Ben, Keira and Chloe for all their help and Ben you have been fantastic in sorting our doors for us. Would definitely recommend this branch of Howdens.

January 14, 2025
Unprompted review
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Reply from Howdens - Herne Bay

Hi there Debbie Cattell, I am sure the team will be pleased to read your kind words! Best wishes.

Rated 5 out of 5 stars

No problems

December 24, 2024
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Reply from Howdens - Herne Bay

Hi Gary Hicks, thanks for leaving this 5-star review for the Howdens - Herne Bay depot! Take care and have a lovely day.

Rated 5 out of 5 stars

Only a small business but I always…

Only a small business but I always receive best price and first class service very time thanks to all involved at herne bay store

December 24, 2024
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Reply from Howdens - Herne Bay

Hello Philip Liston, thank you for taking the time to write such a great review. Take care and have a lovely day.

Rated 5 out of 5 stars

Skirting board

Extremely polite & helpful staff.

December 12, 2024
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Reply from Howdens - Herne Bay

Good morning, thank you for leaving this review for the - Herne Bay depot. Take care and have a lovely day!

Rated 5 out of 5 stars

Great

Excellent trouble free service

November 30, 2024
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Reply from Howdens - Herne Bay

Good morning, It's great to read your feedback regarding our service. Take care and have a lovely day.

Rated 1 out of 5 stars

Extremely disappointed

Not sure where to start?
1. It’s been over a week and only part of my order has been delivered.
2. What’s delivered is mostly incorrect and it’s waiting for a replacement, but Howdens are not very keen on doing this. No one has spoken to us about it despite us flagging the issue in many emails, verbally at their store and to the drivers.
3. We never get a delivery info. Only just before the delivery someone quickly calls telling us that „soon” we will get our order.
4. Faulty elements are still waiting for the replacement as well.
5. First part of the delivery was done bu just one man and my husband, despite being busy at his work, needed to help the driver to unload the van.
Never even we had a delivery from other companies in the UK which we needed to unload ourselves!
6. We were told that all would be delivered fully assembled. Only 3 sides of carcasses are assembled. The doors on any unit need to be done. This can be done, but just DON’T assure your clients that all is done and just need placing in the kitchen and adjusting.
5. It’s been almost a week when we were supposed to get the missing parts of the order and the rest, what’s wrong, replaced, and, we were told it was coming the same day, but nothing has happened, no one called and we know nothing about the status of our order.
6. Extremely disappointed with the whole experience.
7. We were only happy at the design stage. After that all went wrong and no one seems to be keen to correct all the mistakes.

October 26, 2024
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Reply from Howdens - Herne Bay

Thank you for bringing this matter to our attention. Please be assured we will share your feedback internally. If you would like to provide any further details regarding this matter, please email reviews@howdens.com.

Rated 5 out of 5 stars

Phon

Phoned up in the morning, had a verbal quote on the phone which was a brilliant price, had it delivered job done.

October 15, 2024
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Reply from Howdens - Herne Bay

Hi there Robert, thank you so much for leaving this 5* review! That is great news. We hope to see you again soon. Have a great day.

Rated 5 out of 5 stars

Nice staff great bargins

Nice staff great bargins and now in a prize draw

October 12, 2024
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Reply from Howdens - Herne Bay

Good morning Tony, It's great to hear that you had such a positive experience. Have a great day.

Rated 5 out of 5 stars

Excellent service very helpful

Excellent service very helpful, kitchen designer was exceptional

October 5, 2024
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Reply from Howdens - Herne Bay

Good morning Brian, thank you for taking the time out of your day to leave this review. Have a great day.

Rated 5 out of 5 stars

New kitchen

Brought kitchen .people new there job which made it easy.from order to the door a week.fantastic.nothing damaged all items looked after.couldn’t of asked for anything more.cheers

August 21, 2024
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Reply from Howdens - Herne Bay

Hello, Thanks for taking the time out of your day to leave this review. Have a great day. Cha

Rated 5 out of 5 stars

Great service

Exceptional service - very helpful staff who go above expectations.

August 21, 2024
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Reply from Howdens - Herne Bay

Good morning, It's great to read your feedback regarding our service. Have a lovely day! Cha

Rated 5 out of 5 stars

Very friendly efficient staff

Very friendly efficient staff, had all I needed and made it every a very easy process.

July 6, 2024
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Reply from Howdens - Herne Bay

Good afternoon Patricia, Thanks for leaving this 5 star review for the Howdens - Herne Bay depot, It's great to read your feedback regarding our service! Best wishes, Alan.

Rated 5 out of 5 stars

Service with a smile

I don’t use my account as much now but that has no effect on how welcoming, helpful & friendly everyone is when I pop in for a few materials

March 28, 2024
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Reply from Howdens - Herne Bay

Hi Ivan, Thanks for leaving this positive review. Have a lovely day! Tash.

Rated 5 out of 5 stars

Great

Great, friendly, efficient staff who were more than happy to assist.

March 26, 2024
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Reply from Howdens - Herne Bay

Hi Gerald, Thank you for leaving this 5* rating. Have a lovely day! Tash.

Rated 3 out of 5 stars

Not good.

As is usual with Howdens everything is in stock until you require delivery then something is missing and takes four days to arrive. The worktop had no trim which was charged as extra whereas every other company would supply foc. Not unexpected but still disappointingly.

January 13, 2024
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Reply from Howdens - Herne Bay

Thanks for your feedback, James. we will share your comments with the Herne Bay depot for their acknowledgment and consideration.

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