Howdens - Hornchurch Reviews 53

My transaction was made very simply with the help of Lucy from Hornchurch depot.
She explained all about the product and how the purchase procedure would progress.
Would highly recommend this service

We ordered kitchen taps which were reserved for us. We collected them the next day. Good friendly service at Hornchurch Howdens
Thank you

I don’t usually leave negative reviews, especially as a business owner myself, but this experience left me with no choice.

After spending a few thousand pounds here, I was told I qualified for a gift reward. However, each time I came in to collect it, I was asked to return another day as the manager wasn’t available. This happened multiple times.

When I finally managed to speak with the branch manager, he refused the reward outright, despite his staff confirming that I had previously asked for it. The way this was handled was disappointing—his attitude came across as dismissive and unprofessional.

Due to this experience, I have chosen not to return and will be taking my business elsewhere.

We had a few designers from other kitchen companies come in, but Dan really stood out. He thought outside the box and was honest about what would and wouldn’t work, which we really appreciated. Most importantly, he brought my vision to life even better than I imagined.

We went back and forth quite a few times making changes, but nothing was ever too much trouble. Dan and the team were always on hand to help, patient, and very accommodating throughout the whole process.

Delivery was also impressively quick, even for the additional parts we added along the way. Overall, a really smooth and positive experience — highly recommend!

Mathew recomended a fitter and gave me his number I had an 8 day nightmare the mess was
appauling the whole fitting was bad with cuts a 7 year old old could have done better Fridge freezer was fit wrong pipe work leaking finished work was promised left ready to decorate nothing was finished. The kitchen is average standard and expensive delivery charge was added without me knowing i returned items didn’t get refunded for weeks until I went in and waited 1 hour to get my money back i complained to the Mather. And the manager butted in with threatening behaviour which im taking further
Honestly dont bother go elsewhere

I have been dealing with Matt , he has been professional , courteous and patient and has come up with our dream kitchen.

Great service as always 10/10 nothing is ever a problem plus Danny from front desk just give me a super deal on a kitchen,Hornchurch is now my go to branch of Howdens .

Danny was very helpful and polite throughout, he paid attention to detail and was accommodating of me when requesting multiple changes to the designs. I highly recommend working with him.

I would just like to thank Danny for all he’s help designing our new kitchen layout. Together, we got everything we wanted in the available space. We are extremely happy with the finished result.

Really happy with the staff at the Hornchurch depot. Everyone very helpful and the product has been great to install.

Danny Boot on the counter is very helpful and has been supporting me with my orders. Would highly recommend
Excellent Service!

Would recommend Danny for help with design. He took everything we wanted for our laundry room into consideration and advised us on our options. Design, order and delivery quick and easy.

I recently bought doors and other items in Howdens Hornchurch. It's been a pleasure shopping in this local store, Danny Boot at the counter was invaluable in assisting and advising us on all other options for quality design and budget.

An excellent team at the Hornchurch branch. More than happy to make changes to the kitchen plan and advise on what would work well for you.

Flexible to the end. well done guys.

Great service and we purchased the product we wanted. Thanks

Great experience, had a seamless interaction with Matthew. It’s been a few months now and I’m loving my kitchen.

From the first enquiry to delivery of our kitchen, the team of staff at Howdens from Matt who can to measure and help us with the design to the others in the team Jo and Dan everyone has been so great and patient with us.

I would really recommend going to visit the store. We are really happy with our new kitchen and will be recommending friends and family to visit you.

I’m have always had good service from howdens

Great experience with Danny whom was excellent from the design
stage, right through until the project was finished. We had a very smooth experience and are very happy with our kitchen and utility room. Would highly recommend Howdens Hornchurch.