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Howdens - Horsham Reviews 

137
TrustScore 5 out of 5

4.8

Unit B, Foundry Lane, Horsham, RH13 5PX West Sussex, South East, GB


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Rated 5 out of 5 stars

Efficient and caring. It was great to purchase a whole kitchen from Howdens, and from day one, they dedicated time and effort to us and our needs. They have quick turnarounds, offer an in-pe... See more

Company replied

Rated 5 out of 5 stars

Can thoroughly recommend Harry Tyler at the Horsham office. I was having trouble getting reasonably priced insurance for my property while I was away travelling for a year. I gave Harry all the detail... See more

Company replied

Rated 5 out of 5 stars

Very pleased with the quality of the product overall. The cabinets are well made with the legs being very strong & sturdy Much better than the legs on a competitor's product. The door handles are v... See more

Company replied

Rated 5 out of 5 stars

Very professional service from start to finish. Free design service was very helpful with their knowledge on what a kitchen should have in it. Also the promise to beat any competitors price was the ch... See more

Company replied


Company details

  1. Kitchen Supply Store
  2. Bedroom Furniture Store
  3. Door Supplier
  4. Flooring Store
  5. Kitchen Furniture Store

Written by the company

The UK's No. 1 Trade Kitchen Supplier.

The UK’s largest manufacturer and supplier of fitted kitchens, appliances, and joinery products.

Written by the company

'UK's Number 1 Trade Kitchen Supplier' - Fitted bedrooms, doors, joinery, and hardware - everything you need to complete the job, plus projects around the home including flooring, skirting and architrave, stairs and stair parts. Over 850 local depots, local stock, ready to go. UK manufactured cabinetry with a 25-year guarantee. Trusted trade quality - everything we make is tested in our FIRA Gold-Accredited lab - the only one of its standard in the world, Free home survey and design service, work with the trade to create a space that is right on quality, price, and style.
Available Through the Trade
Anyone can have a Howdens kitchen, bedroom or doors, joinery and flooring products, when they are installed with the expertise of the trade. Howdens only sell to the trade, to provide products and a service you can trust. The trade has the skills and experience to complete the whole job, including complex tasks like moving utilities, services and walls and fitting to awkward angles. Local trades also have the best knowledge of local homes and building practices, helping a project run smoothly. Howdens work with the trade to customize their products for non-standard fits at the best price, supported by exclusive trade prices. The Trade add value to your home.
Click & Collect
Howdens trade customers can see their confidential trade prices across thousands of products, add items to a project list, and send their order request straight to their local depot. Whether planning ahead or ordering on the go, Click & Collect is designed to save the trade time on site. Download our Trade App to make collecting products easier. Check local depot stock, build and manage orders, and get in and out of the depot quickly, when it suits your working day. With 24/7 access to your Online Trade Account, you can view live trade prices, order items for collection with Anytime Ordering, manage invoices and payments, track your account balance, and stay in control of your projects from start to finish.
Howdens Expo
Visit Howdens Expo showrooms in Raunds or Howden, to explore their largest collections of kitchens and bedrooms on display, as well as everything you need to complete the job, including sinks, taps, worktops and appliances. Get help and personalized advice from their expert team, see product details up close and find the right solution for your project. You can also view their showrooms online through their Virtual Expo.
Fitted Kitchens
Explore their wide range of high-quality fitted kitchens, from classic styles to contemporary handle less designs, available in a variety of colours and finishes. Their kitchen cupboard doors are designed to provide style and durability, making the kitchen a functional and striking centerpiece for the home.
Joinery
Anyone can have Howdens doors, joinery, and flooring products when they are installed with the expertise of the trade. Visit your local depot to get started and transform a home with joinery products, including skirting and architrave, stair parts, stair cladding, stair winder boxes and flights, decorative mouldings and wall panelling, door casings and linings and loft access and boards, suitable for renovations and new-build projects. Products are available from local stock, with solutions for every budget.
Fitted Bedrooms
Our Bedrooms Mean Business. Organize and optimize space with a wide choice of designs, colours, cabinet sizes, and storage accessories for every space and budget. Make the most of the space you have with flexible fitted bedroom solutions that utilize redundant areas such as corners and alcoves or create a bespoke walk-in wardrobe or dressing room. Sliding door options also mean fitted bedrooms work in even the smallest of rooms. With a wide choice of fitted bedroom ranges and dozens of accessories to personalize your space, Howdens' designers have the expertise to bring your ideas to life.
Template & Fit
Precise and personalized – every detail of your Howdens quartz worktop, Howdens acrylic worktop, or Dekton stone worktop, is chosen by you and expertly created by us. Choose your surface, specify the features, and we will measure, make, and fit it in just 5 working days from template to fit. Our surfaces are created from high-end materials by our expert team, making them a lasting statement in your home.

Contact info

  • Unit B, Foundry Lane, Horsham, RH13 5PX, West Sussex, South East, United Kingdom

  • 01403 276 877

4.8

Excellent

TrustScore 5 out of 5

137 reviews

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4.8

All reviews

(137)

9,128 reviews in the last 12 months

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Rated 5 out of 5 stars

Very few companies & individuals…

Very few companies & individuals underpromise and overdeliver nowadays.
Howdens (Horsham branch) did just that yesterday.
On one of the hottest days of the year
( Jem, Sam, Darren) took the time and effort to locate & organise a replacement Fridge/Freezer for one of my more demanding Tenants, so I was able to provide a replacement with in hours and save the contents of her Fridge & Freezer.
Thanks again Guys.

August 1, 2024
Unprompted review
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Reply from Howdens - Horsham

Good afternoon Michael, Thanks for leaving this 5 star review for the Howdens - Horsham depot, I am sure the team will be pleased to read your kind words! All the best, Alan.

Rated 5 out of 5 stars

Excellent service

As I said in my last review, the staff throughout this branch are second to none, one specific person I would like to commend is Hamza, I have known Hamza for many years now, although he has not been 100% of late health wise, he has maintained his professional manner in every aspect, always very helpful and always willing to go the extra mile, he is certainly a credit to Howdens, Pallo and all the Wharehouse staff are extremely helpful and obliging, nothing is ever too much trouble, service second to none .

June 5, 2024
Unprompted review
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Reply from Howdens - Horsham

Hi there John, Thanks so much for leaving this 5* review! That is great news, I am sure the team will be pleased to read your kind words! We hope to see you again soon. Have a lovely day!

Rated 5 out of 5 stars

May I say that the speed

May I say that the speed, good service and quick communication made everything go smoothly

April 20, 2024
Howdens - Horsham logo

Reply from Howdens - Horsham

Hi there TONY, Thank you for your feedback on our at the Howdens - Horsham depot. Have a lovely day!

Rated 5 out of 5 stars

Teresa is always so helpful

Teresa is always so helpful, it’s been a very easy experience.
Thank you 😊

February 15, 2024
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Reply from Howdens - Horsham

Good morning, thank you for leaving a 5* review. We're sure that the team at the Horsham depot will be pleased to read this. Best wishes, Alan.

Rated 5 out of 5 stars

Consistently good experience

Always very helpful staff behind the counter and the warehouse staff are very friendly and quick to get the items you’ve ordered and always help you to carry things to the van if needed. Can’t fault the store in the last couple of years.

October 27, 2023
Howdens - Horsham logo

Reply from Howdens - Horsham

Hi, Thanks for leaving this 5 star review for the Howdens - Horsham depot! Have a lovely day! Tash.

Rated 5 out of 5 stars

Fantastic service

Every single time I come into Howdens I am always met with a polite greeting and a knowledgeable staff member. They all know their stuff and take the time to give you as much help and information as they can. I never feel rushed into making any decisions even if the store is busy which it frequently is.

October 28, 2023
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Reply from Howdens - Horsham

Hi, Thanks for leaving this positive review. Have a lovely day! Tash.

Rated 5 out of 5 stars

Great service from front desk

Great service from front desk, helpful, knowledgable with friendly banter. A warm and welcoming atmosphere.

October 6, 2023
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Reply from Howdens - Horsham

Hi, Thanks for leaving this 5 star review for the Howdens - Horsham depot! Have a lovely day! Tash.

Rated 5 out of 5 stars

Outstanding Customer Service

We had a fantastic experience using this branch for our recent Kitchen/Diner renovation.

Claire was our designer and was extremely patient - she was working on 3 x potential lay outs for us before the build and was then tweaking the chosen design right up until delivery. There was no drama, no complaint, just speedy responses and redesigns.

Once the fitting was under way, we had a few hiccups with a couple of damaged doors - the Assistant Manager Ollie was unbelievable - he drove up to our property himself with new doors within a couple of hours of raising the issue - even the builders were shocked and said we'd have been waiting weeks if we'd used a well known competitor.

We also had a Neff Oven that arrived slightly scratched when we unwrapped, but that was also replaced by Ollie within a week without fuss.

A lot of companies could learn from Ollie on how to operate professionally, calmly and with a personable approach.

Best customer service I'd received in a long long time.

August 1, 2023
Unprompted review
Howdens - Horsham logo

Reply from Howdens - Horsham

Hi, Thanks for leaving this 5 star review for the Howdens - Horsham depot! Have a lovely day! Tash.

Rated 5 out of 5 stars

Great Team

Great helpful knowledgable team. Nothing seemed to be too much trouble, any requirements I had were quickly and efficiently met.
Keep up the good work.

August 23, 2023
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Reply from Howdens - Horsham

Hi, Thanks for leaving this 5 star review for the Howdens - Horsham depot! Best wishes, Tash

Rated 5 out of 5 stars

We received a visit from a lovely…

We received a visit from a lovely gentleman called Bret from the Horsham branch who was super informative, helpful and professional. He gave us some great advice on the products available to us and the service that Howdens provides. I was really impressed also that he was happy to discuss how to make the most of the deals that Howdens provides. 5* service!!

May 18, 2023
Unprompted review
Howdens - Horsham logo

Reply from Howdens - Horsham

Hi, Thanks for leaving this 5 star review for the Howdens - Horsham depot! Have a lovely day! Tash.

Rated 5 out of 5 stars

Absolutely brilliant

Absolutely brilliant - Horsham branch. Had some issues with my account, Brett the rep was straight on it, as always, and sorted it out. Amazing service from this depot. Brett really is an asset to Howdens. Knows the product and really knows how to show his appreciation and loyalty to his customers. Really not a fan of the way Howdens head office speak to and treat their customers, but Brett and all the team at the Horsham branch are the reason why I will continue trading with them for years to come.

April 18, 2023
Unprompted review
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Reply from Howdens - Horsham

Hi Carl, Thanks for leaving this 5 star review for the Howdens - Horsham depot! It's great to read your comments. Best wishes, Tash

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