Efficient and caring. It was great to purchase a whole kitchen from Howdens, and from day one, they dedicated time and effort to us and our needs. They have quick turnarounds, offer an in-pe... See more
Company replied

Unit B, Foundry Lane, Horsham, RH13 5PX West Sussex, South East, GB
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Efficient and caring. It was great to purchase a whole kitchen from Howdens, and from day one, they dedicated time and effort to us and our needs. They have quick turnarounds, offer an in-pe... See more
Company replied
Can thoroughly recommend Harry Tyler at the Horsham office. I was having trouble getting reasonably priced insurance for my property while I was away travelling for a year. I gave Harry all the detail... See more
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Very pleased with the quality of the product overall. The cabinets are well made with the legs being very strong & sturdy Much better than the legs on a competitor's product. The door handles are v... See more
Company replied
Very professional service from start to finish. Free design service was very helpful with their knowledge on what a kitchen should have in it. Also the promise to beat any competitors price was the ch... See more
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The UK's No. 1 Trade Kitchen Supplier.
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Unit B, Foundry Lane, Horsham, RH13 5PX, West Sussex, South East, United Kingdom
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Very few companies & individuals underpromise and overdeliver nowadays.
Howdens (Horsham branch) did just that yesterday.
On one of the hottest days of the year
( Jem, Sam, Darren) took the time and effort to locate & organise a replacement Fridge/Freezer for one of my more demanding Tenants, so I was able to provide a replacement with in hours and save the contents of her Fridge & Freezer.
Thanks again Guys.

Reply from Howdens - Horsham
As I said in my last review, the staff throughout this branch are second to none, one specific person I would like to commend is Hamza, I have known Hamza for many years now, although he has not been 100% of late health wise, he has maintained his professional manner in every aspect, always very helpful and always willing to go the extra mile, he is certainly a credit to Howdens, Pallo and all the Wharehouse staff are extremely helpful and obliging, nothing is ever too much trouble, service second to none .

Reply from Howdens - Horsham
May I say that the speed, good service and quick communication made everything go smoothly

Reply from Howdens - Horsham
Teresa is always so helpful, it’s been a very easy experience.
Thank you 😊

Reply from Howdens - Horsham
Always very helpful staff behind the counter and the warehouse staff are very friendly and quick to get the items you’ve ordered and always help you to carry things to the van if needed. Can’t fault the store in the last couple of years.

Reply from Howdens - Horsham
Every single time I come into Howdens I am always met with a polite greeting and a knowledgeable staff member. They all know their stuff and take the time to give you as much help and information as they can. I never feel rushed into making any decisions even if the store is busy which it frequently is.

Reply from Howdens - Horsham
Great service from front desk, helpful, knowledgable with friendly banter. A warm and welcoming atmosphere.

Reply from Howdens - Horsham
We had a fantastic experience using this branch for our recent Kitchen/Diner renovation.
Claire was our designer and was extremely patient - she was working on 3 x potential lay outs for us before the build and was then tweaking the chosen design right up until delivery. There was no drama, no complaint, just speedy responses and redesigns.
Once the fitting was under way, we had a few hiccups with a couple of damaged doors - the Assistant Manager Ollie was unbelievable - he drove up to our property himself with new doors within a couple of hours of raising the issue - even the builders were shocked and said we'd have been waiting weeks if we'd used a well known competitor.
We also had a Neff Oven that arrived slightly scratched when we unwrapped, but that was also replaced by Ollie within a week without fuss.
A lot of companies could learn from Ollie on how to operate professionally, calmly and with a personable approach.
Best customer service I'd received in a long long time.

Reply from Howdens - Horsham
Great helpful knowledgable team. Nothing seemed to be too much trouble, any requirements I had were quickly and efficiently met.
Keep up the good work.

Reply from Howdens - Horsham
We received a visit from a lovely gentleman called Bret from the Horsham branch who was super informative, helpful and professional. He gave us some great advice on the products available to us and the service that Howdens provides. I was really impressed also that he was happy to discuss how to make the most of the deals that Howdens provides. 5* service!!

Reply from Howdens - Horsham

Reply from Howdens - Horsham
Absolutely brilliant - Horsham branch. Had some issues with my account, Brett the rep was straight on it, as always, and sorted it out. Amazing service from this depot. Brett really is an asset to Howdens. Knows the product and really knows how to show his appreciation and loyalty to his customers. Really not a fan of the way Howdens head office speak to and treat their customers, but Brett and all the team at the Horsham branch are the reason why I will continue trading with them for years to come.

Reply from Howdens - Horsham
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