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Howdens - Ilford Reviews 

90
TrustScore 4 out of 5

4.1

350 - 362 High Road, Ilford, Essex, IG1 1QP Essex, London, GB


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Rated 5 out of 5 stars

Ricardo and the staff at Ilford Howdens were very helpful in the purchase of my new kitchen. Ricardo was polite, courteous and very professional from when he came to the house and took the necessary m... See more

Company replied

Rated 5 out of 5 stars

Howdens Ilford dealt with my purchase and were excellent from start to finish. Jigna runs a professional operation and leads from the front, with a team that support her. Also, special mention to Amit... See more

Company replied

Rated 5 out of 5 stars

Good customer service at the front counter and staff at back in yard and always on point which product I’m looking for

Company replied


Company details

  1. Kitchen Supply Store
  2. Bedroom Furniture Store
  3. Door Supplier
  4. Flooring Store
  5. Kitchen Furniture Store

Written by the company

The UK's No. 1 Trade Kitchen Supplier.

The UK’s largest manufacturer and supplier of fitted kitchens, appliances, and joinery products.

Written by the company

'UK's Number 1 Trade Kitchen Supplier' - Fitted bedrooms, doors, joinery, and hardware - everything you need to complete the job, plus projects around the home including flooring, skirting and architrave, stairs and stair parts. Over 850 local depots, local stock, ready to go. UK manufactured cabinetry with a 25-year guarantee. Trusted trade quality - everything we make is tested in our FIRA Gold-Accredited lab - the only one of its standard in the world, Free home survey and design service, work with the trade to create a space that is right on quality, price, and style.
Available Through the Trade
Anyone can have a Howdens kitchen, bedroom or doors, joinery and flooring products, when they are installed with the expertise of the trade. Howdens only sell to the trade, to provide products and a service you can trust. The trade has the skills and experience to complete the whole job, including complex tasks like moving utilities, services and walls and fitting to awkward angles. Local trades also have the best knowledge of local homes and building practices, helping a project run smoothly. Howdens work with the trade to customize their products for non-standard fits at the best price, supported by exclusive trade prices. The Trade add value to your home.
Click & Collect
Howdens trade customers can see their confidential trade prices across thousands of products, add items to a project list, and send their order request straight to their local depot. Whether planning ahead or ordering on the go, Click & Collect is designed to save the trade time on site. Download our Trade App to make collecting products easier. Check local depot stock, build and manage orders, and get in and out of the depot quickly, when it suits your working day. With 24/7 access to your Online Trade Account, you can view live trade prices, order items for collection with Anytime Ordering, manage invoices and payments, track your account balance, and stay in control of your projects from start to finish.
Howdens Expo
Visit Howdens Expo showrooms in Raunds or Howden, to explore their largest collections of kitchens and bedrooms on display, as well as everything you need to complete the job, including sinks, taps, worktops and appliances. Get help and personalized advice from their expert team, see product details up close and find the right solution for your project. You can also view their showrooms online through their Virtual Expo.
Fitted Kitchens
Explore their wide range of high-quality fitted kitchens, from classic styles to contemporary handle less designs, available in a variety of colours and finishes. Their kitchen cupboard doors are designed to provide style and durability, making the kitchen a functional and striking centerpiece for the home.
Joinery
Anyone can have Howdens doors, joinery, and flooring products when they are installed with the expertise of the trade. Visit your local depot to get started and transform a home with joinery products, including skirting and architrave, stair parts, stair cladding, stair winder boxes and flights, decorative mouldings and wall panelling, door casings and linings and loft access and boards, suitable for renovations and new-build projects. Products are available from local stock, with solutions for every budget.
Fitted Bedrooms
Our Bedrooms Mean Business. Organize and optimize space with a wide choice of designs, colours, cabinet sizes, and storage accessories for every space and budget. Make the most of the space you have with flexible fitted bedroom solutions that utilize redundant areas such as corners and alcoves or create a bespoke walk-in wardrobe or dressing room. Sliding door options also mean fitted bedrooms work in even the smallest of rooms. With a wide choice of fitted bedroom ranges and dozens of accessories to personalize your space, Howdens' designers have the expertise to bring your ideas to life.
Template & Fit
Precise and personalized – every detail of your Howdens quartz worktop, Howdens acrylic worktop, or Dekton stone worktop, is chosen by you and expertly created by us. Choose your surface, specify the features, and we will measure, make, and fit it in just 5 working days from template to fit. Our surfaces are created from high-end materials by our expert team, making them a lasting statement in your home.

Contact info

  • 350 - 362 High Road, Ilford, Essex, IG1 1QP, Essex, London, United Kingdom

  • 020 8514 4211

4.1

Great

TrustScore 4 out of 5

90 reviews

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4.1

All reviews

(90)

8,967 reviews in the last 12 months

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Rated 5 out of 5 stars

Have good customer service and easy to…

Have good customer service and easy to dealt with all matter regarding account opening

June 5, 2025
Howdens - Ilford logo

Reply from Howdens - Ilford

Hello Amir,

Thank you for your positive feedback about our customer service and account opening process. We're pleased to hear that your experience with us was smooth and satisfactory.

Best wishes,

Rated 5 out of 5 stars

We had fantastic service from beginning…

We had fantastic service from beginning to end, the teams at Howdens - Ilford are fantastic. Ricardo provided a brilliant service on site and Gary Singh was extremely helpful instore. I would recommend 100%.

May 6, 2025
Unprompted review
Howdens - Ilford logo

Reply from Howdens - Ilford

Hello Louise,

Thank you for your wonderful feedback. We're delighted to hear that Ricardo and Gary provided you with excellent service, and we appreciate your recommendation.

Best wishes,

Rated 5 out of 5 stars

Lovely people end helpful

Lovely people end helpful

March 31, 2025
Howdens - Ilford logo

Reply from Howdens - Ilford

Hello Fitim, good morning,

Thank you for your kind words and for taking the time to leave a review. We're pleased to hear that you found our team lovely and helpful.

Best wishes,

Rated 5 out of 5 stars

wonderful friendly personal service

My experience in the Ilford store has always been that the customer service is second to none.” “The product quality is consistently outstanding, exceeding my expectations every time.” “I was completely impressed with their friendly personal and professionalism and customer service of all members of staff” “The ambiance in the Ilford store is always inviting and comfortable.”

March 31, 2025
Howdens - Ilford logo

Reply from Howdens - Ilford

Hello Anil,

Thank you for sharing your positive experience at our Ilford store. We're delighted to hear that our customer service, product quality, and store ambiance have consistently met your expectations.

Best wishes,

Rated 5 out of 5 stars

Hi very good stuff

Hi very good stuff

February 24, 2025
Howdens - Ilford logo

Reply from Howdens - Ilford

Hello Harinderpal Singh,

Thank you for your positive feedback and for rating us 5 stars. We're glad to hear you are pleased with our products.

Best wishes,
Howdens - Ilford

Rated 5 out of 5 stars

Good service

Good service
Great staff
Good stuff

November 9, 2024
Howdens - Ilford logo

Reply from Howdens - Ilford

Good morning, I am sure the team will be pleased to read your kind words! Have a lovely day!

Rated 5 out of 5 stars

Very good service

Very good service

August 15, 2024
Howdens - Ilford logo

Reply from Howdens - Ilford

Good afternoon, Thanks for leaving this 5 star review for the Howdens - Ilford depot! It's great to hear that you had such a positive experience. Have a lovely day!

Rated 5 out of 5 stars

Howdens Ilford dealt with my purchase…

Howdens Ilford dealt with my purchase and were excellent from start to finish. Jigna runs a professional operation and leads from the front, with a team that support her. Also, special mention to Amit - a "people-person" in every sense of the word - efficient, lively and very personable. Howdens Ilford delivers first-class customer service and are problem solvers, should the need arise. Great work also from Pete, Jack and Brahma. I found him a pleasure to with and in short, they are reliable, organized and professionals in all aspects of their work.

August 20, 2024
Unprompted review
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Reply from Howdens - Ilford

Good afternoon, Thanks so much for leaving this 5* review! That is great news. We hope to see you again soon. Have a lovely day!

Rated 5 out of 5 stars

Amazing Staff always willing to help…

Amazing Staff always willing to help never too busy to give advice. Feels more like going to a family business for service.

June 29, 2024
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Reply from Howdens - Ilford

Good afternoon Atul, Thanks so much for leaving this 5* review! That is great news. We hope to see you again soon. Best wishes, Alan.

Rated 5 out of 5 stars

Staff

Staff, very helpful.

June 20, 2024
Howdens - Ilford logo

Reply from Howdens - Ilford

Hi Peter. Thank you for leaving this 5* rating, it's great to read your comments! All the best.

Rated 5 out of 5 stars

Top service good price always friendly…

Top service good price always friendly 100% recommend one of the best in kitchens.

May 9, 2024
Howdens - Ilford logo

Reply from Howdens - Ilford

Good morning Sid, Thanks for leaving this 5 star review for the Howdens - Ilford depot, It's great to read your feedback regarding our service! Best wishes, Alan.

Rated 5 out of 5 stars

very good customer service ricado is…

very good customer service ricado is best kitchen designer alway go there . Recommend

May 3, 2024
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Reply from Howdens - Ilford

Good morning, We are so pleased to read your positive comments, thanks for leaving such a great review. All the best.

Rated 1 out of 5 stars

Ilford store

Ilford store - rubbish!!!

Had a previous account with them but as nothing purchased in past 6 months they closed it without my knowledge!

Went to Ilford branch to purchase kitchen Bosch appliances, hob, oven, hood and sink.

No one could be bothered to assist. Said I didn’t have an account so completed a new form. I said I needed items today which they had all of this in stock.

Bizarrely told me to come back in 2 hours to ‘hope’ my account may be opened!!!

I asked them to call me but of course no one bothered!

Waste of time so went to currys which was much much cheaper for same appliances with delivery tomorrow on a Sunday!!!

Have another 3 kitchens to fit, will not use Howdens again!!!

Update - 02/05/24

Having received an email from Kerry Walker three weeks ago I provided my details to set up an account which has still not been done. Have followed this up with a further seven emails to Kerry Walker and still no account number.

Got an email from Navjeet from the Ilford branch saying they were trying to get in contact with me by my mobile, however I have had no missed calls, no caller ID or no withheld numbers!!!

This company are a joke and clearly do not want my custom. I wanted to purchase 3 kitchens, 12 fire doors and loads of other items.

Howdens loss is another company’s gain.

What a bunch of lazy jokers!!!

April 13, 2024
Unprompted review
Howdens - Ilford logo

Reply from Howdens - Ilford

Hi, it would be helpful if you could email us with your contact details and account name/number to reviews@howdens.com so that we can raise this with our accounts team for further help.

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