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Howdens - Ilkeston Reviews 53

TrustScore 4.5 out of 5

4.6

Units 1 - 3, Delta Court, Merlin Way, DE7 4RA Ilkeston, East Midlands, GB


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See what reviewers are saying

Rated 5 out of 5 stars

Our new kitchen was planned by Kirsty, she listened to everything we wanted, made sure we managed to include everything we wanted and nothing was rushed. The quality of everything is so good. The kit... See more

Company replied

Rated 5 out of 5 stars

Kitchen designer was very approachable and listened to what we wanted. She made good suggestions when we were unsure about items/decisions. The kitchen exceeds our expectations in terms of appear... See more

Company replied

Rated 5 out of 5 stars

From to Kitchen Designer Kirsty coming to the house and our subsequent visits to Howdens, everything was done really well and nothing was too much trouble. The builder Dean was 1st class and would def... See more

Company replied

Rated 4 out of 5 stars

Good solid cupboards, very well packaged. I bought my own push fittings so I could remove the inspection panels in case of leaks in the future. Looks great with my countertop sink and worktop.

Company replied


Company details

  1. Kitchen Supply Store
  2. Bedroom Furniture Store
  3. Door Supplier
  4. Flooring Store
  5. Kitchen Furniture Store

Written by the company

The UK's No. 1 Trade Kitchen Supplier.

The UK’s largest manufacturer and supplier of fitted kitchens, appliances, and joinery products.

Written by the company

'UK's Number 1 Trade Kitchen Supplier' - Fitted bedrooms, doors, joinery, and hardware - everything you need to complete the job, plus projects around the home including flooring, skirting and architrave, stairs and stair parts. Over 850 local depots, local stock, ready to go. UK manufactured cabinetry with a 25-year guarantee. Trusted trade quality - everything we make is tested in our FIRA Gold-Accredited lab - the only one of its standard in the world, Free home survey and design service, work with the trade to create a space that is right on quality, price, and style.
Available Through the Trade
Anyone can have a Howdens kitchen, bedroom or doors, joinery and flooring products, when they are installed with the expertise of the trade. Howdens only sell to the trade, to provide products and a service you can trust. The trade has the skills and experience to complete the whole job, including complex tasks like moving utilities, services and walls and fitting to awkward angles. Local trades also have the best knowledge of local homes and building practices, helping a project run smoothly. Howdens work with the trade to customize their products for non-standard fits at the best price, supported by exclusive trade prices. The Trade add value to your home.
Click & Collect
Howdens trade customers can see their confidential trade prices across thousands of products, add items to a project list, and send their order request straight to their local depot. Whether planning ahead or ordering on the go, Click & Collect is designed to save the trade time on site. Download our Trade App to make collecting products easier. Check local depot stock, build and manage orders, and get in and out of the depot quickly, when it suits your working day. With 24/7 access to your Online Trade Account, you can view live trade prices, order items for collection with Anytime Ordering, manage invoices and payments, track your account balance, and stay in control of your projects from start to finish.
Howdens Expo
Visit Howdens Expo showrooms in Raunds or Howden, to explore their largest collections of kitchens and bedrooms on display, as well as everything you need to complete the job, including sinks, taps, worktops and appliances. Get help and personalized advice from their expert team, see product details up close and find the right solution for your project. You can also view their showrooms online through their Virtual Expo.
Fitted Kitchens
Explore their wide range of high-quality fitted kitchens, from classic styles to contemporary handle less designs, available in a variety of colours and finishes. Their kitchen cupboard doors are designed to provide style and durability, making the kitchen a functional and striking centerpiece for the home.
Joinery
Anyone can have Howdens doors, joinery, and flooring products when they are installed with the expertise of the trade. Visit your local depot to get started and transform a home with joinery products, including skirting and architrave, stair parts, stair cladding, stair winder boxes and flights, decorative mouldings and wall panelling, door casings and linings and loft access and boards, suitable for renovations and new-build projects. Products are available from local stock, with solutions for every budget.
Fitted Bedrooms
Our Bedrooms Mean Business. Organize and optimize space with a wide choice of designs, colours, cabinet sizes, and storage accessories for every space and budget. Make the most of the space you have with flexible fitted bedroom solutions that utilize redundant areas such as corners and alcoves or create a bespoke walk-in wardrobe or dressing room. Sliding door options also mean fitted bedrooms work in even the smallest of rooms. With a wide choice of fitted bedroom ranges and dozens of accessories to personalize your space, Howdens' designers have the expertise to bring your ideas to life.
Template & Fit
Precise and personalized – every detail of your Howdens quartz worktop, Howdens acrylic worktop, or Dekton stone worktop, is chosen by you and expertly created by us. Choose your surface, specify the features, and we will measure, make, and fit it in just 5 working days from template to fit. Our surfaces are created from high-end materials by our expert team, making them a lasting statement in your home.

Contact info

  • Units 1 - 3, Delta Court, Merlin Way, DE7 4RA, Ilkeston, East Midlands, United Kingdom

  • 01159 041 400

4.6

Excellent

TrustScore 4.5 out of 5

53 reviews

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Rated 5 out of 5 stars

Perfect kitchen plans

Our new kitchen was planned by Kirsty, she listened to everything we wanted, made sure we managed to include everything we wanted and nothing was rushed. The quality of everything is so good.
The kitchen looks exactly as we were hoping it would, we would highly recommend, thank you Kirsty.

April 15, 2026
Unprompted review
Howdens - Ilkeston logo

Reply from Howdens - Ilkeston

Hello Tracy,

Thank you for sharing your positive experience with us.
Best wishes, Alexandra

Rated 5 out of 5 stars

Great service

February 18, 2026
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Reply from Howdens - Ilkeston

Hello Lindsey,

Thank you for your kind words and for rating our service so highly.

Best wishes, Alexandra

Rated 5 out of 5 stars

Great experience

Kitchen designer was very approachable and listened to what we wanted. She made good suggestions when we were unsure about items/decisions.

The kitchen exceeds our expectations in terms of appearance.

Everything went very smoothly from start to finish

October 29, 2025
Unprompted review
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Reply from Howdens - Ilkeston

Hello Lisa,

Thank you for sharing your positive experience with us. We're delighted to hear that the kitchen designer was able to meet your expectations and that the process went smoothly for you.

Best wishes and take care, Aine

Rated 5 out of 5 stars

Howdens Kitchens are the best

From to Kitchen Designer Kirsty coming to the house and our subsequent visits to Howdens, everything was done really well and nothing was too much trouble. The builder Dean was 1st class and would definitely recommend him for anyone having a kitchen fitted. The finished result was everything i wanted and more. Top Class job

July 3, 2025
Unprompted review
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Reply from Howdens - Ilkeston

Hello Janet,

Thank you for sharing your positive experience with us. We're delighted to hear that Kirsty and Dean provided excellent service and that you're pleased with your new kitchen.

Have a lovely day!

Rated 5 out of 5 stars

Highly recommend

We made contact with Howdens and Lorna visited us and discussed all requirements etc. She designed us a kitchen and from start to finish, her customer service was amazing. Nothing seemed too big of an ask and despite many alterations and indecisiveness on my part; she was fantastic and went that extra mile. Will definitely be making contact again with Lorna when we start our next projects!

April 1, 2025
Unprompted review
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Reply from Howdens - Ilkeston

Good afternoon, Thanks for reviewing our Howdens - Ilkeston depot. Have a great day.

Rated 5 out of 5 stars

Had a new kitchen fitted by howdens the…

Had a new kitchen fitted by howdens the design which was done by lorna at the Ilkeston branch she is really really nice and very patience she talked us through everything and the design was impeccable and we couldn't be happier with our new kitchen thankyou so much lorna your one in a million.

April 3, 2025
Unprompted review
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Reply from Howdens - Ilkeston

Hello Angela,

Thank you for your wonderful feedback about your experience with Lorna at the Ilkeston branch. We're delighted to hear that you are pleased with your new kitchen and the service provided.

Best wishes,

Rated 5 out of 5 stars

Extremely professional

Extremely professional, listened to what we wanted and nothing too much trouble!
Lorna our Designer was first class!

March 20, 2025
Unprompted review
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Reply from Howdens - Ilkeston

Hello Julie, good morning

Thank you for your kind words and for sharing your experience. We're delighted to hear that Lorna provided first-class service and met your expectations.

Best wishes,

Rated 4 out of 5 stars

Good solid cupboards

Good solid cupboards, very well packaged. I bought my own push fittings so I could remove the inspection panels in case of leaks in the future. Looks great with my countertop sink and worktop.

March 20, 2025
Howdens - Ilkeston logo

Reply from Howdens - Ilkeston

Hello Melvyn,

Thank you for your feedback and for sharing your experience with our cupboards.

Take care and have a lovely day!

Rated 5 out of 5 stars

Great customer service

Great customer service, price and availability.

December 16, 2024
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Reply from Howdens - Ilkeston

Hi there, its great to read your comments regarding our services, we hope to see you again soon!

Rated 5 out of 5 stars

Lorna was great, love our new kitchen.

Lorna was great, she came out to see us designed the kitchen and then sent through pictures so we could see what it would look like. Everything was delivered on the day we asked for and we are so pleased with the end result. Thank you!

October 22, 2024
Unprompted review
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Reply from Howdens - Ilkeston

Good morning Sarah, thank you so much for leaving this 5* review! That is great news. We hope to see you again soon. Have a lovely day!

Rated 5 out of 5 stars

KIRSTY is AMAZING

KIRSTY is AMAZING! Always on hand when I needed to tweek or change my order. Absolutely delighted with it- LOVE my new kitchen. Thanks Kirsty!!!

September 2, 2024
Unprompted review
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Reply from Howdens - Ilkeston

Hi there Helen Lake, It's great to read your feedback regarding our service. We hope to see you again soon. Have a great day.

Rated 5 out of 5 stars

Super service

Kitchen was really nice. Excellent customer service from Kirsty. She helped us multiple times and was very patient with us. Could not have done this without her. Service was impeccable. Thank you☺️

September 28, 2024
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Reply from Howdens - Ilkeston

Hi LDN Properties Group Limited, It's great to hear that you had such a positive experience. Have a lovely day!

Rated 1 out of 5 stars

Worst customer service and support ever…

Worst customer service and support ever …. Iv closed my account , will never do business with them again

September 11, 2024
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Reply from Howdens - Ilkeston

Thank you for bringing this matter to our attention, Damian. Please be assured we will share your feedback internally. If you would like to provide any further details regarding this matter, please email reviews@howdens.com.

Rated 1 out of 5 stars

Same issues as J C Joinery.

Same issues as J C Joinery.

June 17, 2024
Unprompted review
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Reply from Howdens - Ilkeston

Thank you for your review, Matthew. We would be keen to hear more detail on the issues you have experienced so that we can share this with the relevant teams internally. If you would like to provide any further details regarding this matter, please email reviews@howdens.com.

Rated 5 out of 5 stars

Howdens never fail to deliver

Howdens never fail to deliver, great quality and great price, staff are great too. Hannah at the ilkeston branch always gets the job done for us.
Thanks all Home Kustomz uk

April 30, 2024
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Reply from Howdens - Ilkeston

Good morning, Thank you for leaving this 5* rating. All the best.

Rated 1 out of 5 stars

Generally poor service and products as usual

Wrong products delivered, plans drawn out wrong, many items damaged person who measures and designs doesn’t have a clue.

March 23, 2024
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Reply from Howdens - Ilkeston

Good morning, we're sorry you have been disappointed by your experience with the Ilkeston depot. Please be assured we will share your comments internally for the depot’s acknowledgment, and to avoid instances like this happening again in the future. All the best.

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