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Howdens - Irlam Reviews 23

TrustScore 4.5 out of 5

4.4

Units 4 & 5, Fairhills Business Park, Woodrow Way, M44 6ZQ Irlam, North West, GB


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Rated 5 out of 5 stars

How a company deals with after sales issues, (which are inevitable sometimes after having kitchen fitted) is a testament as to how good a company is. Massive credit to Howdens Irlam , particular... See more

Company replied

Rated 5 out of 5 stars

Listens to your needs and the team are always accommodating

Company replied


Company details

  1. Kitchen Supply Store
  2. Bedroom Furniture Store
  3. Door Supplier
  4. Flooring Store
  5. Kitchen Furniture Store

Written by the company

The UK's No. 1 Trade Kitchen Supplier.

The UK’s largest manufacturer and supplier of fitted kitchens, appliances, and joinery products.

Written by the company

'UK's Number 1 Trade Kitchen Supplier' - Fitted bedrooms, doors, joinery, and hardware - everything you need to complete the job, plus projects around the home including flooring, skirting and architrave, stairs and stair parts. Over 850 local depots, local stock, ready to go. UK manufactured cabinetry with a 25-year guarantee. Trusted trade quality - everything we make is tested in our FIRA Gold-Accredited lab - the only one of its standard in the world, Free home survey and design service, work with the trade to create a space that is right on quality, price, and style.
Available Through the Trade
Anyone can have a Howdens kitchen, bedroom or doors, joinery and flooring products, when they are installed with the expertise of the trade. Howdens only sell to the trade, to provide products and a service you can trust. The trade has the skills and experience to complete the whole job, including complex tasks like moving utilities, services and walls and fitting to awkward angles. Local trades also have the best knowledge of local homes and building practices, helping a project run smoothly. Howdens work with the trade to customize their products for non-standard fits at the best price, supported by exclusive trade prices. The Trade add value to your home.
Click & Collect
Howdens trade customers can see their confidential trade prices across thousands of products, add items to a project list, and send their order request straight to their local depot. Whether planning ahead or ordering on the go, Click & Collect is designed to save the trade time on site. Download our Trade App to make collecting products easier. Check local depot stock, build and manage orders, and get in and out of the depot quickly, when it suits your working day. With 24/7 access to your Online Trade Account, you can view live trade prices, order items for collection with Anytime Ordering, manage invoices and payments, track your account balance, and stay in control of your projects from start to finish.
Howdens Expo
Visit Howdens Expo showrooms in Raunds or Howden, to explore their largest collections of kitchens and bedrooms on display, as well as everything you need to complete the job, including sinks, taps, worktops and appliances. Get help and personalized advice from their expert team, see product details up close and find the right solution for your project. You can also view their showrooms online through their Virtual Expo.
Fitted Kitchens
Explore their wide range of high-quality fitted kitchens, from classic styles to contemporary handle less designs, available in a variety of colours and finishes. Their kitchen cupboard doors are designed to provide style and durability, making the kitchen a functional and striking centerpiece for the home.
Joinery
Anyone can have Howdens doors, joinery, and flooring products when they are installed with the expertise of the trade. Visit your local depot to get started and transform a home with joinery products, including skirting and architrave, stair parts, stair cladding, stair winder boxes and flights, decorative mouldings and wall panelling, door casings and linings and loft access and boards, suitable for renovations and new-build projects. Products are available from local stock, with solutions for every budget.
Fitted Bedrooms
Our Bedrooms Mean Business. Organize and optimize space with a wide choice of designs, colours, cabinet sizes, and storage accessories for every space and budget. Make the most of the space you have with flexible fitted bedroom solutions that utilize redundant areas such as corners and alcoves or create a bespoke walk-in wardrobe or dressing room. Sliding door options also mean fitted bedrooms work in even the smallest of rooms. With a wide choice of fitted bedroom ranges and dozens of accessories to personalize your space, Howdens' designers have the expertise to bring your ideas to life.
Template & Fit
Precise and personalized – every detail of your Howdens quartz worktop, Howdens acrylic worktop, or Dekton stone worktop, is chosen by you and expertly created by us. Choose your surface, specify the features, and we will measure, make, and fit it in just 5 working days from template to fit. Our surfaces are created from high-end materials by our expert team, making them a lasting statement in your home.

Contact info

  • Units 4 & 5, Fairhills Business Park, Woodrow Way, M44 6ZQ, Irlam, North West, United Kingdom

  • 0161 775 7040

4.4

Excellent

TrustScore 4.5 out of 5

23 reviews

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Rated 5 out of 5 stars

Good service

January 30, 2026
Howdens - Irlam logo

Reply from Howdens - Irlam

Hello Paul,

Thank you for your positive feedback and for rating our service with 5 stars.

Best wishes, Alexandra

Rated 5 out of 5 stars

Very good service

Very good service

September 30, 2025
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Reply from Howdens - Irlam

Hello Andrew,

Thank you for your positive feedback and for rating our service so highly.

Best wishes, Alexandra

Rated 5 out of 5 stars

Listens to your needs and the team are…

Listens to your needs and the team are always accommodating

February 13, 2024
Howdens - Irlam logo

Reply from Howdens - Irlam

Good afternoon Graham, thank you for leaving a 5* review. We're sure that the team at the Irlam depot will be pleased to read this. Best wishes, Camille.

Rated 5 out of 5 stars

Standout customer service

How a company deals with after sales issues,
(which are inevitable sometimes after having kitchen fitted) is a testament as to how good a company is.

Massive credit to Howdens Irlam , particularly Stuart, in helping solve an issue with an appliance, long after fitting. Highly recommended.

January 18, 2024
Unprompted review
Howdens - Irlam logo

Reply from Howdens - Irlam

Hi, Thanks for leaving this positive review. Have a lovely day! Tash.

Rated 1 out of 5 stars

Worst Customer Service I've Experienced

Follow up customer service is the worst I've experienced from any service provider. Fridge Freezer stopped working within the warranty period. Replacement delivered and fitted however Howdens refuse to collect the faulty one. £6500 spent with them and they won't pay £50 for its collection. £50! I'm sure Magnet or Wren wouldn't treat their customers like this. Be warned...

December 13, 2023
Unprompted review
Howdens - Irlam logo

Reply from Howdens - Irlam

Thank you for your feedback, Chris. Please be assured we will share your comments internally for future consideration.

Rated 5 out of 5 stars

Item in stock

Item in stock, fast efficient service and friendly staff.

April 5, 2023
Howdens - Irlam logo

Reply from Howdens - Irlam

Hi, Thanks for leaving this positive review. Take care and have a lovely day, Tash.

Rated 1 out of 5 stars

Avoid at all costs!

Horrendous customer service from the word go!

Purchased an ex display range over failed after 3 months, the engineer questioned when we purchased as the serial number was so old and discontinued, had to purchase appliance insurance for further piece of mind.

Flooring failed after 6 weeks of fitting and now 11 months on STILL refusing to rectify and expect me the customer to deal with their recommended fitter.

Fridge door come off the runner - another trip out for the fitter to rectify.

Go to any other company if you want decent customer care. A shame really as the actual Kitchen is just what we wanted!

September 12, 2022
Unprompted review
Howdens - Irlam logo

Reply from Howdens - Irlam

Hi Shirley, Thank you for bringing this matter to our attention. Please be assured we have passed your email and review to the relevant team who are currently looking into this- someone will be in contact shortly to discuss further.

If you would like to contact Customer Services directly regarding this complaint, they can be contacted on 01604 876000.

Rated 5 out of 5 stars

Quality

Excellent cannot say anymore.

July 7, 2022
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Reply from Howdens - Irlam

Good afternoon, Thanks for leaving this positive review. Best wishes, Tash

Rated 5 out of 5 stars

Irlam store

I had cause to use the warranty on a tumble dryer, after the engineers visit unfortunately it couldn't be repaired. I therefore contacted the Irlam store and was lucky enough to speak with Ian. What could have been a complicated and drawn out process for me to navigate between Aftersales and Store was handled brilliantly. As soon as I spoke with Ian he took over the query, liaising with the necessary departments so that the replacement process was simple for me. He kept me updated throughout and was very helpful. Thank you.

March 5, 2022
Unprompted review
Howdens - Irlam logo

Reply from Howdens - Irlam

Hello Lisa, Thanks for reviewing our Howdens – Irlam depot. It's great to read your comments. All the best, Tash.

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