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Howdens - Kilmarnock Reviews 

43
TrustScore 4.5 out of 5

4.5

Block 5, Unit 9, Glencairn Industrial Estate, KA1 4AZ Kilmarnock, Scotland, GB


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Rated 5 out of 5 stars

Good quality units and appliances. Very competitive prices. Emma was very patient and guided us through the planning process with helpful tips and advice. We're delighted with the finished article. If... See more

Company replied

Rated 5 out of 5 stars

Thankyou to Evelyn at Howdens north Glasgow for helping to design and deliver our new chilcomb kitchen. Friendly and patient with ongoing support along the process, was so appreciated as we have endi... See more

Company replied

Rated 5 out of 5 stars

Emma was an absolute star, I’d spoken to quite a few kitchen companies and designers and was starting to loose hope. Honestly can’t recommend Emma and Howdens enough, amazing service and nothing too... See more

Company replied

Rated 5 out of 5 stars

Excellent customer service from start to finish, I can’t recommend them enough. Thanks to all the staff especially Brian and the manager who helped me and pointed me in the right direction for what I... See more

Company replied


Company details

  1. Kitchen Supply Store
  2. Bedroom Furniture Store
  3. Door Supplier
  4. Flooring Store
  5. Kitchen Furniture Store

Written by the company

The UK's No. 1 Trade Kitchen Supplier.

The UK’s largest manufacturer and supplier of fitted kitchens, appliances, and joinery products.

Written by the company

'UK's Number 1 Trade Kitchen Supplier' - Fitted bedrooms, doors, joinery, and hardware - everything you need to complete the job, plus projects around the home including flooring, skirting and architrave, stairs and stair parts. Over 850 local depots, local stock, ready to go. UK manufactured cabinetry with a 25-year guarantee. Trusted trade quality - everything we make is tested in our FIRA Gold-Accredited lab - the only one of its standard in the world, Free home survey and design service, work with the trade to create a space that is right on quality, price, and style.
Available Through the Trade
Anyone can have a Howdens kitchen, bedroom or doors, joinery and flooring products, when they are installed with the expertise of the trade. Howdens only sell to the trade, to provide products and a service you can trust. The trade has the skills and experience to complete the whole job, including complex tasks like moving utilities, services and walls and fitting to awkward angles. Local trades also have the best knowledge of local homes and building practices, helping a project run smoothly. Howdens work with the trade to customize their products for non-standard fits at the best price, supported by exclusive trade prices. The Trade add value to your home.
Click & Collect
Howdens trade customers can see their confidential trade prices across thousands of products, add items to a project list, and send their order request straight to their local depot. Whether planning ahead or ordering on the go, Click & Collect is designed to save the trade time on site. Download our Trade App to make collecting products easier. Check local depot stock, build and manage orders, and get in and out of the depot quickly, when it suits your working day. With 24/7 access to your Online Trade Account, you can view live trade prices, order items for collection with Anytime Ordering, manage invoices and payments, track your account balance, and stay in control of your projects from start to finish.
Howdens Expo
Visit Howdens Expo showrooms in Raunds or Howden, to explore their largest collections of kitchens and bedrooms on display, as well as everything you need to complete the job, including sinks, taps, worktops and appliances. Get help and personalized advice from their expert team, see product details up close and find the right solution for your project. You can also view their showrooms online through their Virtual Expo.
Fitted Kitchens
Explore their wide range of high-quality fitted kitchens, from classic styles to contemporary handle less designs, available in a variety of colours and finishes. Their kitchen cupboard doors are designed to provide style and durability, making the kitchen a functional and striking centerpiece for the home.
Joinery
Anyone can have Howdens doors, joinery, and flooring products when they are installed with the expertise of the trade. Visit your local depot to get started and transform a home with joinery products, including skirting and architrave, stair parts, stair cladding, stair winder boxes and flights, decorative mouldings and wall panelling, door casings and linings and loft access and boards, suitable for renovations and new-build projects. Products are available from local stock, with solutions for every budget.
Fitted Bedrooms
Our Bedrooms Mean Business. Organize and optimize space with a wide choice of designs, colours, cabinet sizes, and storage accessories for every space and budget. Make the most of the space you have with flexible fitted bedroom solutions that utilize redundant areas such as corners and alcoves or create a bespoke walk-in wardrobe or dressing room. Sliding door options also mean fitted bedrooms work in even the smallest of rooms. With a wide choice of fitted bedroom ranges and dozens of accessories to personalize your space, Howdens' designers have the expertise to bring your ideas to life.
Template & Fit
Precise and personalized – every detail of your Howdens quartz worktop, Howdens acrylic worktop, or Dekton stone worktop, is chosen by you and expertly created by us. Choose your surface, specify the features, and we will measure, make, and fit it in just 5 working days from template to fit. Our surfaces are created from high-end materials by our expert team, making them a lasting statement in your home.

Contact info

  • Block 5, Unit 9, Glencairn Industrial Estate, KA1 4AZ, Kilmarnock, Scotland, United Kingdom

  • 01563 571 850

4.5

Excellent

TrustScore 4.5 out of 5

43 reviews

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4.5

All reviews

(43)

9,153 reviews in the last 12 months

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Rated 5 out of 5 stars

Great Service

Fast, efficient, friendly & helpful staff.

June 30, 2023
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Reply from Howdens - Kilmarnock

Hi, Thanks for leaving this positive review. Have a lovely day! Tash.

Rated 5 out of 5 stars

Staff at Kilmarnock depot always happy…

Staff at Kilmarnock depot always happy and helpful with anything - especially Janette who went over and above to help me set up my trade account with which I was having a lot of difficulty.

April 18, 2023
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Reply from Howdens - Kilmarnock

Hi, Thanks for leaving this 5 star review for the Howdens - Kilmarnock depot! Have a lovely day! Tash.

Rated 5 out of 5 stars

Thankyou to Evelyn at Howdens north…

Thankyou to Evelyn at Howdens north Glasgow for helping to design and deliver our new chilcomb kitchen. Friendly and patient with ongoing support along the process, was so appreciated as we have ending up with what to us is the perfect kitchen. Thankyou Evelyn and Howdens Karen Ziegler

March 28, 2023
Unprompted review
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Reply from Howdens - Kilmarnock

Hi Karen, Thanks for leaving this 5 star review for the Howdens - Kilmarnock depot! Best wishes, Tash

Rated 5 out of 5 stars

Excellent customer service

Excellent customer service friendly helpful and knowledgeable staff.
Would highly recommend to everyone, particular thanks to Brian.

February 21, 2023
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Reply from Howdens - Kilmarnock

Hi, Thanks for leaving this 5 star review for the Howdens - Kilmarnock depot! Have a lovely day! Tash.

Rated 5 out of 5 stars

Really helpful staff ,in the depot…

Really helpful staff ,in the depot deliver fast estimates and normally have everything needed for your project in stock

February 18, 2023
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Reply from Howdens - Kilmarnock

Hi, Thanks for leaving this 5 star review for the Howdens - Kilmarnock depot! Best wishes, Tash

Rated 4 out of 5 stars

In 7 days we had our kitchen.

Emma was the designer who dealt with us and Brian and both were helpful and made it easy to arrange our kitchen order.

October 20, 2022
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Reply from Howdens - Kilmarnock

Hello, Thanks for leaving this 4 star review for the Howdens - Kilmarnock depot! Take care and have a lovely day, Tash.

Rated 4 out of 5 stars

They are a great company

They are a great company the only point that let's them down is delivery or I would give 5 stars

October 17, 2022
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Reply from Howdens - Kilmarnock

Hello, Thanks for taking the time out of your day to leave this review. All the best, Tash.

Rated 1 out of 5 stars

Purchased a kitchen and when the…

Purchased a kitchen and when the tradesman was fitting it, he had to re-purchase a couple of parts as they hadn't been supplied. Tradesman added this to the price of installation. When Howdens was contacted to explain and to get a refund for these parts, understandably they said that they would contact tradesman and arrange for any refund due. Months later and still not received any contact from Howdens or any refund. Bad customer service.

June 24, 2022
Unprompted review
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Reply from Howdens - Kilmarnock

Thank you for bringing this matter to our attention, Ashley. Please be assured we will raise your comments with the Kilmarnock depot for their acknowledgment and clarity on the situation. If you would like to discuss this matter further, please email reviews@howdens.com.

Rated 5 out of 5 stars

Excellent

Excellent customer service as usual.

July 23, 2022
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Reply from Howdens - Kilmarnock

Good afternoon, Thanks for leaving this positive review. Have a lovely day! Tash.

Rated 5 out of 5 stars

Quick and easy

April 10, 2022
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Reply from Howdens - Kilmarnock

Good afternoon, Thanks for leaving this positive review. Have a great day, Tash.

Rated 2 out of 5 stars

Kitchen great beware of granite worktop recommendation!

The kitchen we got was great, no problems but we decided to go for granite and Howdens recommended Ayrshire Granite, 😩 previous worktops were measured by lasers, they turned up with thick plastic to made a template, alarm bells were ringing. Roughly 10 weeks we waited. And when they were fitting it, the sockets misaligned, granite wasn’t flush with window edges, so disappointed ☹️ after spending nearly £3000. The best thing was they tried to justify it with utter flannel. Plus they want money up front. Also await gas hob going in which they were supposed to compensate for the gas pipe and didn’t. Poor gas fitter has a job on his hands as does the electrician to get the sockets moved! The excitement of having the granite has turned into to whatever!

March 3, 2022
Unprompted review
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Reply from Howdens - Kilmarnock

We're sorry you have been disappointed by your experience, Susan. Please rest assured we will share your feedback internally. If you would like to provide any further details regarding this matter, please email reviews@howdens.com. All the best, Tash

Rated 5 out of 5 stars

Helpful staff who are friendly and…

Helpful staff who are friendly and courteous. Competitive products. Would definitely use again.

December 21, 2021
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Reply from Howdens - Kilmarnock

Hi, thank you for leaving this positive review - that is great to hear! Take care and enjoy your day. Ellie.

Rated 5 out of 5 stars

Always great service from the team in…

Always great service from the team in Kilmarnock.

December 4, 2021
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Reply from Howdens - Kilmarnock

Good afternoon, thanks for taking the time out of your day to leave this review. That is really good to hear. Have a lovely day! Ellie.

Rated 4 out of 5 stars

Generally happy with recent purchase of…

Generally happy with recent purchase of new kitchen units and appliances.
Had indicated to visiting Howdens representative early 2021, was looking to purchase kitchen later in year and completed order of kitchen Oct 2021.

I had gone through comparative design process involving Howdens, Wren and JS Geddes. I finally made decision to go self installation of Howdens kitchen, based on balance of quality, price and customer support.
Although I initially selected Elmbridge kitchen range, I ultimately compromised with Chilcom kitchen due to colour limitations of Elmbridge range.
A disappointment was lack of structural components and design guidance for Island. This was major design feature but cabinetry was supplied with flimsy plastic legs and no design guidance. I had to build major plinth to support weight of specified quartz work surface.
Found initial sales team to be proactive having visited home prior to sale.
Found Design process to be good.
Support during installation was very good!

December 2, 2021
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Reply from Howdens - Kilmarnock

Good afternoon David. Thank you for your great feedback. All the best, Harriet.

Rated 5 out of 5 stars

Nice people to deal with

Nice people to deal with. Great prices.

November 8, 2021
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Reply from Howdens - Kilmarnock

Good morning Ady, thank you for leaving a 5* review. We're sure that the team at the Kilmarnock depot will be pleased to read this. Best wishes, Harriet.

Rated 5 out of 5 stars

Great service again

Purchased underlay on this occasion, great service, pleasure to deal with

August 15, 2021
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Reply from Howdens - Kilmarnock

Good afternoon, thanks for taking the time out of your day to leave this review. That is really good to hear. Have a lovely day! Harriet.

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