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Howdens - Lichfield Reviews 46

TrustScore 4.5 out of 5

4.6

Units 3 & 4, Prospect Drive, Britannia Enterprise Park, WS14 9UX Staffordshire, Wales & West, GB


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See what reviewers are saying

Rated 5 out of 5 stars

I recently received a phone call updating me on my business account, which I had forgotten was up for renewal at end of January 2026. The service from the Lichfield branch was second to none.

Company replied

Rated 5 out of 5 stars

From the moment you walk through the door at Lichfield Howdens you are welcomed by a fantastic team, who really care. A special mention to Georgia who has been awesome - she has brilliant customer ser... See more

Company replied

Rated 5 out of 5 stars

A small job just before Christmas was supplied again by Howdens Lichfield, they got materials in within perfect timing for me to complete a food preparation area in time for Christmas. The materials... See more

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Rated 5 out of 5 stars

Staff were very helpful to me as I only have irregular orders and they have a good knowledge of the stock and can offer helpful advice. Very efficient service, goods were delivered within a week of p... See more

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Company details

  1. Kitchen Supply Store
  2. Bedroom Furniture Store
  3. Door Supplier
  4. Flooring Store
  5. Kitchen Furniture Store

Written by the company

The UK's No. 1 Trade Kitchen Supplier.

The UK’s largest manufacturer and supplier of fitted kitchens, appliances, and joinery products.

Written by the company

'UK's Number 1 Trade Kitchen Supplier' - Fitted bedrooms, doors, joinery, and hardware - everything you need to complete the job, plus projects around the home including flooring, skirting and architrave, stairs and stair parts. Over 850 local depots, local stock, ready to go. UK manufactured cabinetry with a 25-year guarantee. Trusted trade quality - everything we make is tested in our FIRA Gold-Accredited lab - the only one of its standard in the world, Free home survey and design service, work with the trade to create a space that is right on quality, price, and style.
Available Through the Trade
Anyone can have a Howdens kitchen, bedroom or doors, joinery and flooring products, when they are installed with the expertise of the trade. Howdens only sell to the trade, to provide products and a service you can trust. The trade has the skills and experience to complete the whole job, including complex tasks like moving utilities, services and walls and fitting to awkward angles. Local trades also have the best knowledge of local homes and building practices, helping a project run smoothly. Howdens work with the trade to customize their products for non-standard fits at the best price, supported by exclusive trade prices. The Trade add value to your home.
Click & Collect
Howdens trade customers can see their confidential trade prices across thousands of products, add items to a project list, and send their order request straight to their local depot. Whether planning ahead or ordering on the go, Click & Collect is designed to save the trade time on site. Download our Trade App to make collecting products easier. Check local depot stock, build and manage orders, and get in and out of the depot quickly, when it suits your working day. With 24/7 access to your Online Trade Account, you can view live trade prices, order items for collection with Anytime Ordering, manage invoices and payments, track your account balance, and stay in control of your projects from start to finish.
Howdens Expo
Visit Howdens Expo showrooms in Raunds or Howden, to explore their largest collections of kitchens and bedrooms on display, as well as everything you need to complete the job, including sinks, taps, worktops and appliances. Get help and personalized advice from their expert team, see product details up close and find the right solution for your project. You can also view their showrooms online through their Virtual Expo.
Fitted Kitchens
Explore their wide range of high-quality fitted kitchens, from classic styles to contemporary handle less designs, available in a variety of colours and finishes. Their kitchen cupboard doors are designed to provide style and durability, making the kitchen a functional and striking centerpiece for the home.
Joinery
Anyone can have Howdens doors, joinery, and flooring products when they are installed with the expertise of the trade. Visit your local depot to get started and transform a home with joinery products, including skirting and architrave, stair parts, stair cladding, stair winder boxes and flights, decorative mouldings and wall panelling, door casings and linings and loft access and boards, suitable for renovations and new-build projects. Products are available from local stock, with solutions for every budget.
Fitted Bedrooms
Our Bedrooms Mean Business. Organize and optimize space with a wide choice of designs, colours, cabinet sizes, and storage accessories for every space and budget. Make the most of the space you have with flexible fitted bedroom solutions that utilize redundant areas such as corners and alcoves or create a bespoke walk-in wardrobe or dressing room. Sliding door options also mean fitted bedrooms work in even the smallest of rooms. With a wide choice of fitted bedroom ranges and dozens of accessories to personalize your space, Howdens' designers have the expertise to bring your ideas to life.
Template & Fit
Precise and personalized – every detail of your Howdens quartz worktop, Howdens acrylic worktop, or Dekton stone worktop, is chosen by you and expertly created by us. Choose your surface, specify the features, and we will measure, make, and fit it in just 5 working days from template to fit. Our surfaces are created from high-end materials by our expert team, making them a lasting statement in your home.

Contact info

  • Units 3 & 4, Prospect Drive, Britannia Enterprise Park, WS14 9UX, Staffordshire, Wales & West, United Kingdom

  • 01543 264 581

4.6

Excellent

TrustScore 4.5 out of 5

46 reviews

5-star
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1-star

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Rated 1 out of 5 stars

Wrong Size Panels & still not resolved 3 months later!

Our Kitchen was fitted on December 16th 2022 by a very respectul fitter. However the kitchen face panels that we have are too small and leaving massive gaps where you could fit TWO £2 coins in the gap. Our fitter tried moving the face panels but the gap just moves to the other side. This concludes it is the face panels are too small.
We complained about this issue to Howdens on December 18th when we noticed it quite early on. Since then in early January 2023 we have provided photos and other details multiple times to Howdens. There has been over 10 emails and phones calls combined and even had some one check the problem themself too. Overall we are now Mid March 2023 and after speaking to the Lichfield manager just, she believed that this issue had been resolved by her colleague.
To continue this saga, the manager has just asked me for more meaurements again. This problems seems like it is never going to end.
At this point I just want my money back and I will get new Face fronts from somewhere else. I don't want replacements if they are offered after this bad experience.
VERY VERY Dissapointed in Howdens quality and Lichfields bad customer service - avoid!

March 14, 2023
Unprompted review
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Reply from Howdens - Lichfield

We're sorry you have been disappointed by your experience. Please be assured we will share your feedback internally. If you would like to provide any further details regarding this matter, please email reviews@howdens.com.

Rated 5 out of 5 stars

Don't underestimate the value of after sales service!

One of my main reasons for purchasing my kitchen from Howdens was the good things I'd heard about the after sales service and given this is such a large investment was a significant consideration in my decision.

3+ years after ordering my kitchen I've recently had an issue with the boiling tap. I called the Lichfield branch and spoke to Becki who helped configure, design and price my kitchen originally and even though she could have said the unit was out of warranty she went out of her way to help making calls to the manufacturers and sending me documents and follow-up emails to help me resolve the issue.

I want to thank Becki and her team who have always provided great support over the period I've been a customer, your efforts of going above and beyond are highly appreciated!

January 4, 2023
Unprompted review
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Reply from Howdens - Lichfield

Hi, Thanks for leaving this 5 star review for the Howdens – Lichfield depot! Best wishes, Tash

Rated 5 out of 5 stars

Good to great products

Good to great products, but all the staff @ Lichfield branch are the dogs b#ll€x & go out of their way to give great service, nice people too 😁👍

December 22, 2022
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Reply from Howdens - Lichfield

Hello, Thanks for reviewing our Howdens – Lichfield depot. Have a lovely day! Tash.

Rated 1 out of 5 stars

Absolute joke

Absolute joke
Promised goods on day goods never turned up
You make a call to see where they are and you are spoken to as if you are at fault
What am I supposed to tell my customers when the goods can’t be fitted on the day we arrange so they have to take further time off and I stand about not getting paid

December 5, 2022
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Reply from Howdens - Lichfield

Thank you for bringing this matter to our attention. Please be assured we will raise your comments with the Lichfield depot for their acknowledgment and clarity on the situation. If you would like to discuss this matter further, please email reviews@howdens.com.

Rated 3 out of 5 stars

Kitchen for 'Winstonia'

Well, The service that I received from my local branch and from my rep has been great. I'm still to take delivery of the kitchen but that is because I have asked them to not to deliver yet.
The problem is that since opening my account I have been bombarded with upto 4 'promotional emails' a day! I tried to cancel the emails but the greedy (insert your own expletives) have set it up that you have to text a premium number in order to so.

November 4, 2022
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Reply from Howdens - Lichfield

Good afternoon Thomas, thank you for your kind comments regarding the service you received at the Lichfield depot. Please could you email reviews@howdens.com with your account number and contact details so we can remove you from our mailing lists?

Rated 5 out of 5 stars

Well what can I say the whole team at…

Well what can I say the whole team at Howdens Lichfield are very efficient and so helpful. Zach designed our kitchen and it was just what we wanted in every way, he arranged delivery that arrived on time and supplied everything we needed. His help was unlimited and showed his dedication to his job. Can not recommend them enough. Brilliant

October 13, 2022
Unprompted review
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Reply from Howdens - Lichfield

Hello, Thanks for reviewing our Howdens - Lichfield depot. Have a lovely day! Tash.

Rated 1 out of 5 stars

Went to the Lichfield branch on 2…

Went to the Lichfield branch on 2 occasions for hand rail and base rails asked for 5 got 1 of each.the following day went again asked for spindles 32 only got 5,I will never go there again a waste of time, stock control is a joke, this has now cost me an extra days work

August 26, 2022
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Reply from Howdens - Lichfield

We're sorry you have been disappointed by your experience, Eric. Please be assured we will share your feedback internally. It would be helpful if you could email us with your contact details, account number, and confirmation of the depot in question to reviews@howdens.com so that we can help further.

Rated 5 out of 5 stars

Great Shop

Great, they had what I needed and something that I had been looking for as well

August 25, 2022
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Reply from Howdens - Lichfield

Hello, Thanks for reviewing our Howdens – Lichfield depot. Take care and have a lovely day, Tash.

Rated 5 out of 5 stars

Great service

April 2, 2022
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Reply from Howdens - Lichfield

Hello Dave, Thanks for leaving this positive review. Have a great day, Tash.

Rated 5 out of 5 stars

Excellent service.

Excellent service.
Great planning team

November 9, 2021
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Reply from Howdens - Lichfield

Good afternoon Mark, thank you so much for leaving this 5* review for our Lichfield depot! I'm sure they will be really pleased to read your kind comments. Take care and enjoy your day! Harriet.

Rated 5 out of 5 stars

Howdens have been incredibly patient…

Howdens have been incredibly patient and helpful whilst designing our kitchen. They have taken all the stress out of the design process and their sales and customer service has been outstanding. Can't recommend enough!

November 7, 2021
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Reply from Howdens - Lichfield

Hi Charlie, thank you for leaving this positive review - that is great to hear! Take care and enjoy your day. Harriet.

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