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Howdens - Liverpool Reviews 

109
TrustScore 4.5 out of 5

4.7

Units 4 & 5, Trafalgar Way, Erskine Industrial Estate, L6 1NA Liverpool, North West, GB


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Rated 5 out of 5 stars

Was meant to write this review last year and completely forgot, I would highly recommend Howdens liverpool, especially Dominique who was absolutely outstanding, Dominique came out to measure up for a... See more

Company replied

Rated 5 out of 5 stars

Best place for kitchens. A one stop shop. All products Quality at the right price ! Highly stocked & local . Staff know their business ! Friendly customer service for Tradesmen & Our customers... See more

Company replied

Rated 5 out of 5 stars

I went in asking about a purchase which was a bit of a design compromise. Not only did all the staff assist with my requirements, they also came up with a much better solution to my problem. All the s... See more

Company replied

Rated 5 out of 5 stars

The staff at your Islington branch in Liverpool are very knowledgeable and helpful. But today 10/03/23 they were exceptional!!!! With the bad weather ( snow ) it was nearly impossible to drive up th... See more

Company replied


Company details

  1. Kitchen Supply Store
  2. Bedroom Furniture Store
  3. Door Supplier
  4. Flooring Store
  5. Kitchen Furniture Store

Written by the company

The UK's No. 1 Trade Kitchen Supplier.

The UK’s largest manufacturer and supplier of fitted kitchens, appliances, and joinery products.

Written by the company

'UK's Number 1 Trade Kitchen Supplier' - Fitted bedrooms, doors, joinery, and hardware - everything you need to complete the job, plus projects around the home including flooring, skirting and architrave, stairs and stair parts. Over 850 local depots, local stock, ready to go. UK manufactured cabinetry with a 25-year guarantee. Trusted trade quality - everything we make is tested in our FIRA Gold-Accredited lab - the only one of its standard in the world, Free home survey and design service, work with the trade to create a space that is right on quality, price, and style.
Available Through the Trade
Anyone can have a Howdens kitchen, bedroom or doors, joinery and flooring products, when they are installed with the expertise of the trade. Howdens only sell to the trade, to provide products and a service you can trust. The trade has the skills and experience to complete the whole job, including complex tasks like moving utilities, services and walls and fitting to awkward angles. Local trades also have the best knowledge of local homes and building practices, helping a project run smoothly. Howdens work with the trade to customize their products for non-standard fits at the best price, supported by exclusive trade prices. The Trade add value to your home.
Click & Collect
Howdens trade customers can see their confidential trade prices across thousands of products, add items to a project list, and send their order request straight to their local depot. Whether planning ahead or ordering on the go, Click & Collect is designed to save the trade time on site. Download our Trade App to make collecting products easier. Check local depot stock, build and manage orders, and get in and out of the depot quickly, when it suits your working day. With 24/7 access to your Online Trade Account, you can view live trade prices, order items for collection with Anytime Ordering, manage invoices and payments, track your account balance, and stay in control of your projects from start to finish.
Howdens Expo
Visit Howdens Expo showrooms in Raunds or Howden, to explore their largest collections of kitchens and bedrooms on display, as well as everything you need to complete the job, including sinks, taps, worktops and appliances. Get help and personalized advice from their expert team, see product details up close and find the right solution for your project. You can also view their showrooms online through their Virtual Expo.
Fitted Kitchens
Explore their wide range of high-quality fitted kitchens, from classic styles to contemporary handle less designs, available in a variety of colours and finishes. Their kitchen cupboard doors are designed to provide style and durability, making the kitchen a functional and striking centerpiece for the home.
Joinery
Anyone can have Howdens doors, joinery, and flooring products when they are installed with the expertise of the trade. Visit your local depot to get started and transform a home with joinery products, including skirting and architrave, stair parts, stair cladding, stair winder boxes and flights, decorative mouldings and wall panelling, door casings and linings and loft access and boards, suitable for renovations and new-build projects. Products are available from local stock, with solutions for every budget.
Fitted Bedrooms
Our Bedrooms Mean Business. Organize and optimize space with a wide choice of designs, colours, cabinet sizes, and storage accessories for every space and budget. Make the most of the space you have with flexible fitted bedroom solutions that utilize redundant areas such as corners and alcoves or create a bespoke walk-in wardrobe or dressing room. Sliding door options also mean fitted bedrooms work in even the smallest of rooms. With a wide choice of fitted bedroom ranges and dozens of accessories to personalize your space, Howdens' designers have the expertise to bring your ideas to life.
Template & Fit
Precise and personalized – every detail of your Howdens quartz worktop, Howdens acrylic worktop, or Dekton stone worktop, is chosen by you and expertly created by us. Choose your surface, specify the features, and we will measure, make, and fit it in just 5 working days from template to fit. Our surfaces are created from high-end materials by our expert team, making them a lasting statement in your home.

Contact info

  • Units 4 & 5, Trafalgar Way, Erskine Industrial Estate, L6 1NA, Liverpool, North West, United Kingdom

  • 0151 260 2114

4.7

Excellent

TrustScore 4.5 out of 5

109 reviews

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4.7

All reviews

(109)

8,821 reviews in the last 12 months

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Rated 1 out of 5 stars

Howdens are Utterly Awful!!

Absolutely everything!! Starting with their kitchen designer who was completely useless and ending with their customer service who don't take complaints. The designer drew up a plan but completely mis-represented my very accurate drawing. The result - the units did not fit. They sent a small sink and housing unit when the normal size did fit. Result I had to start the work all over. Every wall was the wrong length on the plan so space on other walls was wasted too.
Worst of all is they of course have small print disclaiming any responsibility for their designer getting it wrong. Outcome - I ended up with a kitchen design I did not want.
And to make the situation even worse they don't have a complaints dept, just a customer service dept who are completely spineless and just went along with what the branch manager told them. So claims I made for compensation were completely ignored. The message 'well that's just tough' ie the customer is always wrong!! Will never ever buy anything from Howdens ever again.

October 13, 2021
Unprompted review
Howdens - Liverpool logo

Reply from Howdens - Liverpool

Thank you for bringing this matter to our attention, Tim. Please be assured we will raise your comments with the Liverpool depot for their acknowledgment and clarity on the situation. If you would like to discuss this matter further, please email reviews@howdens.com.

Rated 5 out of 5 stars

Good and professional job and communication

Many thanks for good and Good and professional work and kind contact. Howdens invests in their employees as they are very kind, helpefull, and professional. Moreover, Howdens Liverpool builds up trust with their customers and remove any boundaries to take up and solve any issue. I enjoy business with Howdens in general and Liverpool teams in special. Liverpool team has shown very professional job with investors like me who is living overseas and have a business in UK. This is very encouraging. Many thanks for good service.

September 22, 2022
Howdens - Liverpool logo

Reply from Howdens - Liverpool

Good afternoon, Thanks for leaving this 5 star review for the Howdens – Liverpool depot! Best wishes, Tash

Rated 5 out of 5 stars

Brilliant service and the kitchen looks great

Brilliant service and the kitchen looks beautiful....big thanks to Lucie the kitchen designer who made the whole experience so effortless....thanks

September 15, 2022
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Reply from Howdens - Liverpool

Hello, Thanks for reviewing our Howdens – Liverpool depot. Have a lovely day! Tash.

Rated 5 out of 5 stars

The best

Always go above and beyond for my business. I don’t just only use howdens. I only use the Liverpool branch

Thanks from ipa developments

August 5, 2022
Howdens - Liverpool logo

Reply from Howdens - Liverpool

Good afternoon, Thanks for reviewing our Howdens – Liverpool depot. Have a lovely day! Tash.

Rated 5 out of 5 stars

VERY HAPPY WITH THE SERVICE I RECIEVED…

VERY HAPPY WITH THE SERVICE I RECIEVED VERY POLITE AND HELPFUL.QUITE SURPRISED WITH THE VALUE OF THE ITEMS AND GOOD QUALITY..WILL BUY AGAIN CERTAINLY

July 20, 2022
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Reply from Howdens - Liverpool

Good afternoon, Thanks for reviewing our Howdens – Liverpool depot. It's great to read your comments. Take care and have a lovely day, Tash.

Rated 5 out of 5 stars

Excellent service

Visited Howdens in May after seeing my sister’s new kitchen.
I received great service from beginning to end.
Sophie was our designer and our kitchen was a little more complicated than most but she helped us enormously.
The kitchen itself is lovely and seems decent quality.
The fitters (who were amazing) commented on how sturdy the fittings, etc were compared to others. That’s always good to hear and especially as they’re independent from Howdens.
There were a couple of very minor issues re small parts but the after sales service was brilliant.
I had to liaise with other team members- Yasmin and Alison being two. Men at front desk. They were all extremely helpful.
Nothing seems too much trouble for this team and they remain pleasant and polite throughout until customer is satisfied.
My experience is they really do care about their customers.
Highly recommend Howdens.

June 8, 2022
Unprompted review
Howdens - Liverpool logo

Reply from Howdens - Liverpool

Good afternoon, Thanks for leaving this 5 star review for the Howdens – Liverpool depot. It's great to hear that you had such a positive experience. Best wishes, Tash

Rated 5 out of 5 stars

Overall experience is second to none…

Overall experience is second to none and excellent customer care and great staff who can’t do enough for you

April 23, 2022
Howdens - Liverpool logo

Reply from Howdens - Liverpool

Good afternoon, Thank you for sharing your experience with us. All the best, Tash.

Rated 5 out of 5 stars

Great products and prices

Great products and prices. Great for all developers

March 31, 2022
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Reply from Howdens - Liverpool

Hello Gary, Thanks for leaving this positive review. Have a great day, Tash.

Rated 5 out of 5 stars

Great service

Great service, easy to order, delivered when they said it would be.

February 23, 2022
Howdens - Liverpool logo

Reply from Howdens - Liverpool

Hello Debbie, Thank you for sharing your experience with us. All the best, Tash.

Rated 5 out of 5 stars

good

good good good

January 23, 2022
Howdens - Liverpool logo

Reply from Howdens - Liverpool

Good morning George, thanks for taking the time out of your day to leave this positive review for our Liverpool depot! Take care and have a lovely day. Harriet

Rated 1 out of 5 stars

Poor service from start to finish from…

Poor service from start to finish from the Liverpool Depot

December 23, 2021
Howdens - Liverpool logo

Reply from Howdens - Liverpool

Good morning Andy. It would be helpful if you could email us with some details of why you’ve been dissatisfied with your experience at Howdens to reviews@howdens.com so that we can help further.

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