Was meant to write this review last year and completely forgot, I would highly recommend Howdens liverpool, especially Dominique who was absolutely outstanding, Dominique came out to measure up for a... See more
Company replied

Units 4 & 5, Trafalgar Way, Erskine Industrial Estate, L6 1NA Liverpool, North West, GB
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Was meant to write this review last year and completely forgot, I would highly recommend Howdens liverpool, especially Dominique who was absolutely outstanding, Dominique came out to measure up for a... See more
Company replied
Best place for kitchens. A one stop shop. All products Quality at the right price ! Highly stocked & local . Staff know their business ! Friendly customer service for Tradesmen & Our customers... See more
Company replied
I went in asking about a purchase which was a bit of a design compromise. Not only did all the staff assist with my requirements, they also came up with a much better solution to my problem. All the s... See more
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The staff at your Islington branch in Liverpool are very knowledgeable and helpful. But today 10/03/23 they were exceptional!!!! With the bad weather ( snow ) it was nearly impossible to drive up th... See more
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The UK's No. 1 Trade Kitchen Supplier.
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Units 4 & 5, Trafalgar Way, Erskine Industrial Estate, L6 1NA, Liverpool, North West, United Kingdom
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Absolutely everything!! Starting with their kitchen designer who was completely useless and ending with their customer service who don't take complaints. The designer drew up a plan but completely mis-represented my very accurate drawing. The result - the units did not fit. They sent a small sink and housing unit when the normal size did fit. Result I had to start the work all over. Every wall was the wrong length on the plan so space on other walls was wasted too.
Worst of all is they of course have small print disclaiming any responsibility for their designer getting it wrong. Outcome - I ended up with a kitchen design I did not want.
And to make the situation even worse they don't have a complaints dept, just a customer service dept who are completely spineless and just went along with what the branch manager told them. So claims I made for compensation were completely ignored. The message 'well that's just tough' ie the customer is always wrong!! Will never ever buy anything from Howdens ever again.

Reply from Howdens - Liverpool
Many thanks for good and Good and professional work and kind contact. Howdens invests in their employees as they are very kind, helpefull, and professional. Moreover, Howdens Liverpool builds up trust with their customers and remove any boundaries to take up and solve any issue. I enjoy business with Howdens in general and Liverpool teams in special. Liverpool team has shown very professional job with investors like me who is living overseas and have a business in UK. This is very encouraging. Many thanks for good service.

Reply from Howdens - Liverpool
Brilliant service and the kitchen looks beautiful....big thanks to Lucie the kitchen designer who made the whole experience so effortless....thanks

Reply from Howdens - Liverpool
Howdens is a great company. Good material new models of kitchen ETC

Reply from Howdens - Liverpool
Always go above and beyond for my business. I don’t just only use howdens. I only use the Liverpool branch
Thanks from ipa developments

Reply from Howdens - Liverpool
VERY HAPPY WITH THE SERVICE I RECIEVED VERY POLITE AND HELPFUL.QUITE SURPRISED WITH THE VALUE OF THE ITEMS AND GOOD QUALITY..WILL BUY AGAIN CERTAINLY

Reply from Howdens - Liverpool
Visited Howdens in May after seeing my sister’s new kitchen.
I received great service from beginning to end.
Sophie was our designer and our kitchen was a little more complicated than most but she helped us enormously.
The kitchen itself is lovely and seems decent quality.
The fitters (who were amazing) commented on how sturdy the fittings, etc were compared to others. That’s always good to hear and especially as they’re independent from Howdens.
There were a couple of very minor issues re small parts but the after sales service was brilliant.
I had to liaise with other team members- Yasmin and Alison being two. Men at front desk. They were all extremely helpful.
Nothing seems too much trouble for this team and they remain pleasant and polite throughout until customer is satisfied.
My experience is they really do care about their customers.
Highly recommend Howdens.

Reply from Howdens - Liverpool
5star service and communication from all staff involved with

Reply from Howdens - Liverpool
Overall experience is second to none and excellent customer care and great staff who can’t do enough for you

Reply from Howdens - Liverpool
A great place and the staff are lovely and very helpful

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Poor service from start to finish from the Liverpool Depot

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Reply from Howdens - Liverpool
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