Banner for Howdens - Llanelli

Howdens - Llanelli Reviews 61

TrustScore 4.5 out of 5

4.4

Unit 1B, Llanelli Industrial Park, Troserch Road, SA14 8DZ Llanelli, Wales & West, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Excellent service during purchase of a new kitchen...staff here really know what they are doing...no hard sell...helpfull sharing ideas. .excellent quality products and a huge choice..nothing is too m... See more

Company replied

Rated 5 out of 5 stars

Just a special mention to Paul Jones the carpenter recommended by Howdens, absolutely fantastic job fitting my kitchen, attention to detail was spot on and he didn't stop working from start to finis... See more

Company replied

Rated 5 out of 5 stars

Catherine is always ready to help and has great knowledge of what you are selling.

Company replied

Rated 5 out of 5 stars

I just want to say that Cassandra in the Llanelli branch was a brilliant designer and support. She was really knowledgeable, excellent at communicating back and forth with my changes, and extremely e... See more

Company replied


Company details

  1. Kitchen Supply Store
  2. Bedroom Furniture Store
  3. Door Supplier
  4. Flooring Store
  5. Kitchen Furniture Store

Written by the company

The UK's No. 1 Trade Kitchen Supplier.

The UK’s largest manufacturer and supplier of fitted kitchens, appliances, and joinery products.

Written by the company

'UK's Number 1 Trade Kitchen Supplier' - Fitted bedrooms, doors, joinery, and hardware - everything you need to complete the job, plus projects around the home including flooring, skirting and architrave, stairs and stair parts. Over 850 local depots, local stock, ready to go. UK manufactured cabinetry with a 25-year guarantee. Trusted trade quality - everything we make is tested in our FIRA Gold-Accredited lab - the only one of its standard in the world, Free home survey and design service, work with the trade to create a space that is right on quality, price, and style.
Available Through the Trade
Anyone can have a Howdens kitchen, bedroom or doors, joinery and flooring products, when they are installed with the expertise of the trade. Howdens only sell to the trade, to provide products and a service you can trust. The trade has the skills and experience to complete the whole job, including complex tasks like moving utilities, services and walls and fitting to awkward angles. Local trades also have the best knowledge of local homes and building practices, helping a project run smoothly. Howdens work with the trade to customize their products for non-standard fits at the best price, supported by exclusive trade prices. The Trade add value to your home.
Click & Collect
Howdens trade customers can see their confidential trade prices across thousands of products, add items to a project list, and send their order request straight to their local depot. Whether planning ahead or ordering on the go, Click & Collect is designed to save the trade time on site. Download our Trade App to make collecting products easier. Check local depot stock, build and manage orders, and get in and out of the depot quickly, when it suits your working day. With 24/7 access to your Online Trade Account, you can view live trade prices, order items for collection with Anytime Ordering, manage invoices and payments, track your account balance, and stay in control of your projects from start to finish.
Howdens Expo
Visit Howdens Expo showrooms in Raunds or Howden, to explore their largest collections of kitchens and bedrooms on display, as well as everything you need to complete the job, including sinks, taps, worktops and appliances. Get help and personalized advice from their expert team, see product details up close and find the right solution for your project. You can also view their showrooms online through their Virtual Expo.
Fitted Kitchens
Explore their wide range of high-quality fitted kitchens, from classic styles to contemporary handle less designs, available in a variety of colours and finishes. Their kitchen cupboard doors are designed to provide style and durability, making the kitchen a functional and striking centerpiece for the home.
Joinery
Anyone can have Howdens doors, joinery, and flooring products when they are installed with the expertise of the trade. Visit your local depot to get started and transform a home with joinery products, including skirting and architrave, stair parts, stair cladding, stair winder boxes and flights, decorative mouldings and wall panelling, door casings and linings and loft access and boards, suitable for renovations and new-build projects. Products are available from local stock, with solutions for every budget.
Fitted Bedrooms
Our Bedrooms Mean Business. Organize and optimize space with a wide choice of designs, colours, cabinet sizes, and storage accessories for every space and budget. Make the most of the space you have with flexible fitted bedroom solutions that utilize redundant areas such as corners and alcoves or create a bespoke walk-in wardrobe or dressing room. Sliding door options also mean fitted bedrooms work in even the smallest of rooms. With a wide choice of fitted bedroom ranges and dozens of accessories to personalize your space, Howdens' designers have the expertise to bring your ideas to life.
Template & Fit
Precise and personalized – every detail of your Howdens quartz worktop, Howdens acrylic worktop, or Dekton stone worktop, is chosen by you and expertly created by us. Choose your surface, specify the features, and we will measure, make, and fit it in just 5 working days from template to fit. Our surfaces are created from high-end materials by our expert team, making them a lasting statement in your home.

Contact info

  • Unit 1B, Llanelli Industrial Park, Troserch Road, SA14 8DZ, Llanelli, Wales & West, United Kingdom

  • 01554 232 100

4.4

Excellent

TrustScore 4.5 out of 5

61 reviews

5-star
4-star
3-star
2-star
1-star

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Verry disappointed ,a loads of things…

Verry disappointed ,a loads of things were missing and in the end we been left with broken cabinet ,customer service is absolutely no help ,we been ignored as soon as they took money . Totally rip off , think twice before you buy anythink from them !

October 26, 2025
Unprompted review
Howdens - Llanelli logo

Reply from Howdens - Llanelli

Thank you for your review. Please rest assured we will share your comments internally. Please can you provide some contact details regarding this matter to the email reviews@howdens.com so that the relevant team can get in touch.

Regards

Alexandra

Rated 5 out of 5 stars

Brilliant support from Designer Cassandra in Llanelli

I just want to say that Cassandra in the Llanelli branch was a brilliant designer and support. She was really knowledgeable, excellent at communicating back and forth with my changes, and extremely efficient. Purchasing a kitchen is a big decision and Cassandra was a great support to get the right one for me.

October 31, 2025
Unprompted review
Howdens - Llanelli logo

Reply from Howdens - Llanelli

Good morning, Thank you for leaving this review. Many Thanks, Alexandra

Rated 5 out of 5 stars

Staff were very helpful

Staff were very helpful

October 29, 2025
Howdens - Llanelli logo

Reply from Howdens - Llanelli

Hello Matthew,

Thank you for your kind words and for taking the time to leave a review. We're pleased to hear that our staff were able to assist you effectively.

Have a lovely day and take care, Aine

Rated 5 out of 5 stars

doors

quick friendly got me sorted

October 27, 2025
Howdens - Llanelli logo

Reply from Howdens - Llanelli

Hello Malcolm,

Thank you for your kind review.

Best wishes, Alexandra

Rated 5 out of 5 stars

Sorting my account great personal…

Sorting my account great personal attention and service for purchasing product much better since moving to new location

August 27, 2025
Howdens - Llanelli logo

Reply from Howdens - Llanelli

Good morning, Thank you for your feedback on our Howdens - Llanelli depot. Take care and have a lovely day.

Rated 5 out of 5 stars

Scarlet was excellent and went well…

Scarlet was excellent and went well beyond what was required to meet my request .

August 25, 2025
Howdens - Llanelli logo

Reply from Howdens - Llanelli

Hello Phil, good morning

Thank you for your kind words about Scarlet and your positive feedback. We're pleased to hear that she exceeded your expectations in meeting your request.

Best wishes,

Rated 5 out of 5 stars

Excellent service yet again

Excellent service yet again, Nathan was very helpful 👍

August 15, 2025
Howdens - Llanelli logo

Reply from Howdens - Llanelli

Hello Colin, good morning

Thank you for your kind words and for recognising Nathan's helpful service. We are delighted to hear about your positive experience with us.

Best wishes,

Rated 5 out of 5 stars

Full Marks

Happy, helpful staff, offering options and advice.
Swift service and reasonable prices.
Well done Howdens.

April 8, 2025
Howdens - Llanelli logo

Reply from Howdens - Llanelli

Good morning, Thanks for reviewing our Howdens - Llanelli depot. Have a great day.

Rated 5 out of 5 stars

The manager at llanelli was top draw

The manager at llanelli was top draw. Helpful curtious and professional. Designed the kitchen and the customer was delighted

January 7, 2025
Howdens - Llanelli logo

Reply from Howdens - Llanelli

Hi there Andrew Willett, thank you for taking the time out of your day to leave this review. All the best.

Rated 5 out of 5 stars

Good advice

Good advice, prompt service

November 9, 2024
Howdens - Llanelli logo

Reply from Howdens - Llanelli

Hi there Emma Watson, It's great to read your feedback regarding our service. Have a lovely day!

Rated 2 out of 5 stars

Lost interest quickly when they thought I didn't have thousands to spend

Contacted for kitchen renovation costs and advice.Initial contact good, amiable chap came to measure up and we then visited store for walk through and said would work out costs.Called to advise of costs worktop we chose was £10,000 not much other info so asked if they could email me breakdown so I could look at highpoints in costings and see where we needed to make any adjustments . Agreed, and said he would call me in 2 days to review. Neither happened. I assume colleague believed he could make the decision on my budget and deemed me unable to decide for myself. Have gone to competitor now as better customer service.

September 17, 2024
Unprompted review
Howdens - Llanelli logo

Reply from Howdens - Llanelli

Thank you for your feedback Jennifer. Howdens takes all feedback very seriously and we would like to assure you that your comments have been noted and passed to the relevant people for further investigation- someone will be in touch shortly.

Rated 5 out of 5 stars

Great service and quality.

Another kitchen purchase from the Llanelli depot, once again from planning to delivery was very professional. Product great quality and competitively priced. Ordered and delivered within 7days. Darren, was very knowledgeable and helpful. Thanks for another great experience.

September 4, 2024
Unprompted review
Howdens - Llanelli logo

Reply from Howdens - Llanelli

Good afternoon, We are so pleased to read your positive comments, thanks for leaving such a great review. Have a lovely day! Cha

Rated 1 out of 5 stars

Prey on the old

Prey on the old. My 80 year old mother went and sat with a kitchen designer.alone, against my advice. She talked about not wanting floor lights but having them underneath the cupboards. She told him we had an oven but would need a curved glass hood. The CAD drawing was done which showed the hood and a 3D render of the kitchen design showed both the hood and the lights under the cupboard. They were never supplied. Neither were hot plates for the edges of the worktops or pipework for the sink. My contractor picked these up from a local Howdens and was charged over £400 for them. When I queried this, I was told that although they should've been included, as the contractor picked them up from a different branch, there was nothing they could do!!! Absolutely ridiculous - took a complaint to head office to get a credit for that. As for the hood, that took a shouting match with the most unprofessional "manager" I've ever dealt with, who in the end agreed to provide a cheaper metal hood and not the curved glass one on the design, because it wasn't on the quote. Similarly, the lights "weren't on the quote", despite being on the 3D drawing. If anyone has ever seen a Howdens quote, they'll know it's just a bundle of part numbers, abbreviations and descriptions a member of the public could never make any sense of. Had an email today from customer service to say that as the depot don't recall any conversation about lights, tough - nothing they can do. If it was possible to give zero stars, I would. Everyone I talk to in the trade says the same thing - how they get away with such poor service is beyond me. Don't touch these guys.

July 29, 2024
Unprompted review
Howdens - Llanelli logo

Reply from Howdens - Llanelli

We're sorry you have been disappointed by your experience, Al. Please be assured that we take these matters very seriously and have raised this with the relevant internal teams to investigate.

Rated 4 out of 5 stars

Quick delivery but didn’t send brackets…

Quick delivery but didn’t send brackets for one of the wall units so delayed completion of our kitchen and we ordered a work top and was damaged we cut it to size but still a damaged piece but we had to use otherwise we couldn’t use the sink

June 29, 2024
Howdens - Llanelli logo

Reply from Howdens - Llanelli

Hi there Simon. Thank you for leaving this 4* rating. Have a lovely day!

Rated 5 out of 5 stars

Excellent service quality products…

Excellent service during purchase of a new kitchen...staff here really know what they are doing...no hard sell...helpfull sharing ideas. .excellent quality products and a huge choice..nothing is too much trouble for these guys thank you @ liam Doran highly recommended

February 22, 2024
Unprompted review
Howdens - Llanelli logo

Reply from Howdens - Llanelli

Hi Beverley, thank you for leaving this positive review - that is great to hear! Take care and enjoy your day. Camille.

Rated 5 out of 5 stars

Nothing was a problem

Nothing was a problem, very helpful from locating the items to delivering to the van

March 5, 2024
Howdens - Llanelli logo

Reply from Howdens - Llanelli

Hi Andrew, Thank you for leaving this 5* rating. Have a lovely day! Tash.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look