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Howdens - Maidstone Reviews 84

TrustScore 4.5 out of 5

4.4

Unit 2, Haslemere Estate, Sutton Road, ME15 9NL Maidstone, South East, GB


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Rated 5 out of 5 stars

Elly in the Maidstone branch has been incredible from beginning to end. I sat in comfort while she expertly tapped away at the computer and our fabulous bespoke utility room design was formed on the s... See more

Company replied

Rated 5 out of 5 stars

We recently had a kitchen for our lodge and house from Sutton Rd, Howdens. Elly spent so much time helping us plan and get the right design, she was truly amazing and so patient. We now have 2 stunnin... See more

Company replied

Rated 5 out of 5 stars

Just had my new kitchen and utility room fitted and I must say howdens were absolutely brilliant from start to finish. Geoff curb the sales / designer has completely transformed my kitchen utilising t... See more

Company replied

Rated 5 out of 5 stars

I didn't realise that Howdens did things like saws and buckets, cheaper than Screwfix next door and better quality. It's made me pay more attention to their monthly deals, worth a look

Company replied


Company details

  1. Kitchen Supply Store
  2. Bedroom Furniture Store
  3. Door Supplier
  4. Flooring Store
  5. Kitchen Furniture Store

Written by the company

The UK's No. 1 Trade Kitchen Supplier.

The UK’s largest manufacturer and supplier of fitted kitchens, appliances, and joinery products.

Written by the company

'UK's Number 1 Trade Kitchen Supplier' - Fitted bedrooms, doors, joinery, and hardware - everything you need to complete the job, plus projects around the home including flooring, skirting and architrave, stairs and stair parts. Over 850 local depots, local stock, ready to go. UK manufactured cabinetry with a 25-year guarantee. Trusted trade quality - everything we make is tested in our FIRA Gold-Accredited lab - the only one of its standard in the world, Free home survey and design service, work with the trade to create a space that is right on quality, price, and style.
Available Through the Trade
Anyone can have a Howdens kitchen, bedroom or doors, joinery and flooring products, when they are installed with the expertise of the trade. Howdens only sell to the trade, to provide products and a service you can trust. The trade has the skills and experience to complete the whole job, including complex tasks like moving utilities, services and walls and fitting to awkward angles. Local trades also have the best knowledge of local homes and building practices, helping a project run smoothly. Howdens work with the trade to customize their products for non-standard fits at the best price, supported by exclusive trade prices. The Trade add value to your home.
Click & Collect
Howdens trade customers can see their confidential trade prices across thousands of products, add items to a project list, and send their order request straight to their local depot. Whether planning ahead or ordering on the go, Click & Collect is designed to save the trade time on site. Download our Trade App to make collecting products easier. Check local depot stock, build and manage orders, and get in and out of the depot quickly, when it suits your working day. With 24/7 access to your Online Trade Account, you can view live trade prices, order items for collection with Anytime Ordering, manage invoices and payments, track your account balance, and stay in control of your projects from start to finish.
Howdens Expo
Visit Howdens Expo showrooms in Raunds or Howden, to explore their largest collections of kitchens and bedrooms on display, as well as everything you need to complete the job, including sinks, taps, worktops and appliances. Get help and personalized advice from their expert team, see product details up close and find the right solution for your project. You can also view their showrooms online through their Virtual Expo.
Fitted Kitchens
Explore their wide range of high-quality fitted kitchens, from classic styles to contemporary handle less designs, available in a variety of colours and finishes. Their kitchen cupboard doors are designed to provide style and durability, making the kitchen a functional and striking centerpiece for the home.
Joinery
Anyone can have Howdens doors, joinery, and flooring products when they are installed with the expertise of the trade. Visit your local depot to get started and transform a home with joinery products, including skirting and architrave, stair parts, stair cladding, stair winder boxes and flights, decorative mouldings and wall panelling, door casings and linings and loft access and boards, suitable for renovations and new-build projects. Products are available from local stock, with solutions for every budget.
Fitted Bedrooms
Our Bedrooms Mean Business. Organize and optimize space with a wide choice of designs, colours, cabinet sizes, and storage accessories for every space and budget. Make the most of the space you have with flexible fitted bedroom solutions that utilize redundant areas such as corners and alcoves or create a bespoke walk-in wardrobe or dressing room. Sliding door options also mean fitted bedrooms work in even the smallest of rooms. With a wide choice of fitted bedroom ranges and dozens of accessories to personalize your space, Howdens' designers have the expertise to bring your ideas to life.
Template & Fit
Precise and personalized – every detail of your Howdens quartz worktop, Howdens acrylic worktop, or Dekton stone worktop, is chosen by you and expertly created by us. Choose your surface, specify the features, and we will measure, make, and fit it in just 5 working days from template to fit. Our surfaces are created from high-end materials by our expert team, making them a lasting statement in your home.

Contact info

  • Unit 2, Haslemere Estate, Sutton Road, ME15 9NL, Maidstone, South East, United Kingdom

  • 01622 692 965

4.4

Excellent

TrustScore 4.5 out of 5

84 reviews

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Rated 5 out of 5 stars

Great service! Thanks Elly and Steve

Elly in the Maidstone branch has been incredible from beginning to end. I sat in comfort while she expertly tapped away at the computer and our fabulous bespoke utility room design was formed on the screen in front of me complete with our chosen handles, paint choice and worktops. Couldn’t have been easier. The units were delivered as promised and once fitted we could really appreciated the quality. Looks fabulous! Will add photos soon

May 1, 2026
Unprompted review
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Reply from Howdens - Maidstone

Hello Lucy Kelly, It's great to read your comments. Take care and have a lovely day, Alexandra

Rated 5 out of 5 stars

Outstanding Elly at Howdens Sutton Road

We recently had a kitchen for our lodge and house from Sutton Rd, Howdens. Elly spent so much time helping us plan and get the right design, she was truly amazing and so patient. We now have 2 stunning kitchens at a really good price.

April 27, 2026
Unprompted review
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Reply from Howdens - Maidstone

Hello Nicola Mitton, We are so pleased to read your positive comments, thanks for leaving such a great review. All the best, Alexandra

Rated 1 out of 5 stars

JMC INTERIORS SOUTHERN

Used a Howdens approved contractor. JMC INTERIORS SOUTHERN, James McAreavey and he asked for £2000 in advance, did no work and kept my money. I feel stupid for agreeing to advance him. We live and learn….

UPDATE March 2026
After getting a county court judgement and then employing a recovery company, finally, after 3 months. I got my money back.

HOWDENS were absolutly unhelpful. They stated that they take no responsibility for the trades people they promote at their stores. They have also refused to clarify whether they have removed this company from their list so be careful who you choose to do your installation.

October 20, 2025
Unprompted review
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Reply from Howdens - Maidstone

Howdens takes all feedback very seriously and we would like to assure you that your comments have been noted and passed to the relevant people for further investigation.

If you would like to provide any further details regarding this matter, please email reviews@howdens.com.

Many Thanks

Alexandra

Rated 5 out of 5 stars

I didn't realise that Howdens did…

I didn't realise that Howdens did things like saws and buckets, cheaper than Screwfix next door and better quality. It's made me pay more attention to their monthly deals, worth a look

January 22, 2026
Howdens - Maidstone logo

Reply from Howdens - Maidstone

Hello Jules Rastelli, Thank you for leaving this 5* rating. Take care and have a lovely day, Alexandra

Rated 5 out of 5 stars

Great service throughout particularly…

Great service throughout particularly the after sales and follow up /customer service. Definitely recommended .

November 24, 2025
Unprompted review
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Reply from Howdens - Maidstone

Hello Pete,

Thank you for your kind words and recommendation.

Best wishes, Alexandra

Rated 5 out of 5 stars

Always helpful staff.

September 15, 2025
Howdens - Maidstone logo

Reply from Howdens - Maidstone

Hello D Jenkins,

Thank you for your kind words and for taking the time to share your experience.

Best wishes, Alexandra

Rated 5 out of 5 stars

Great products and service.

Always really helpful and supply great products.

March 6, 2025
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Reply from Howdens - Maidstone

Hello Andrew,

Thank you for your kind words and for taking the time to share your positive experience with us. We're delighted to hear that you find our team helpful and our products satisfactory.

Take care!

Rated 5 out of 5 stars

Excellent service and help whenever I…

Excellent service and help whenever I need it.

June 24, 2025
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Reply from Howdens - Maidstone

Hello Kent Customer,

Thank you for your kind words and for sharing your positive experience with us. We're pleased to hear that our service meets your expectations and we're always here to assist you whenever needed.

Best wishes,

Rated 1 out of 5 stars

Poor quality - avoid Howdens at all costs

Kitchen is a real disappointment with doors, hinges and handles all appearing cheap and flimsy.
Howdens (Maidstone) put on a big act when we went in to the store telling you how great our kitchen fitter was. However, you have to understand that to them the kitchen fitter is the customer not you. When it turned out that kitchen fitter had financial problems Howdens confirmed (all too late) that they would not give him credit as they were aware of this and they had also received complaints about him from other members of the public.
Howdens did find another kitchen fitter ( a good one this time) to finish the job but we were left substantially out of pocket.

October 9, 2024
Unprompted review
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Reply from Howdens - Maidstone

Thank you for your feedback. Please rest assured we will share your comments internally. If you would like to provide any further details regarding this matter, please email reviews@howdens.com.

Rated 5 out of 5 stars

Great

Quick and easy

May 21, 2025
Howdens - Maidstone logo

Reply from Howdens - Maidstone

Hello PURSERS PLUMBING & HEATING,

Thank you for your review and for rating us 5 stars. We're pleased to hear that you found our service quick and easy.

Best wishes,

Rated 5 out of 5 stars

All went well

All went well

May 15, 2025
Howdens - Maidstone logo

Reply from Howdens - Maidstone

Hello Mr Mccarthy,

Thank you for your feedback and for choosing Howdens - Maidstone for your kitchen remodelling needs. We are pleased to hear that everything went well with your experience.

Best wishes,

Rated 5 out of 5 stars

My sales rep (David- Maidstone)

My sales rep (David- Maidstone), was nothing less than exceptional. I must have changed my mind about 35 times, he has the patience of a saint! He is also very genuine, professional and knowledgeable. For me it’s one thing to sell you a product or kitchen in this case, but after sales is what’s key, when things go wrong and they already have your money! I had an issue with a damaged cupboard and within days the new one arrived. Sorted with no fuss. Thank you again David :-)

March 4, 2025
Unprompted review
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Reply from Howdens - Maidstone

Good afternoon, Thanks for reviewing our Howdens - Maidstone depot. Have a great day.

Rated 5 out of 5 stars

Great all round service

Prompt delivery, all goods in great condition, polite helpful driver...

May 2, 2025
Howdens - Maidstone logo

Reply from Howdens - Maidstone

Hello Darryl,

Thank you for your positive feedback. We're pleased to hear that you were satisfied with the prompt delivery and the condition of your goods, and that our driver was polite and helpful.

Best wishes,

Rated 5 out of 5 stars

Only collected a length of architrave…

Only collected a length of architrave but staff very helpful, as usual.

March 18, 2025
Howdens - Maidstone logo

Reply from Howdens - Maidstone

Hello Dave,

Thank you for your kind words and for taking the time to leave a review. We're pleased to hear that our staff were helpful during your visit.

Best wishes!

Rated 5 out of 5 stars

Amelia was a great help

Amelia was a great help with my last 2 orders. I’d make last minute changes and she dealt with it well with no fuss. Great job thank you.
🙏 Adam

February 28, 2025
Howdens - Maidstone logo

Reply from Howdens - Maidstone

Hello Adam,

Thank you for your kind words about Amelia's assistance with your orders. We're pleased to hear she was able to accommodate your last-minute changes efficiently.

Best wishes,

Rated 1 out of 5 stars

Miss sold kitchen appliances by…

Miss sold kitchen appliances by howdens, within 3 months, a rubber seal on oven door replaced, and pump in washing machine replaced, next month the oven was replaced, the extractor hood is noisy, and tube kinked, so makes more noise the supposed too, water inside oven when cooking, condensation inside and outside microwave, when in use, bearings on washing machine is noisy.. The washing machine door now doesnt close since howdens engineers repaired my washing machine.. I asked for replacements all of products, howdens refused as they said they were repaired.. Lololol but thats thier policy and thier engineers. Pathetic!! Extremely poor customer service i definitely would not recommend buying anything from Howdens.

April 11, 2024
Unprompted review
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Reply from Howdens - Maidstone

Thank you for your feedback. Please rest assured we will share your comments internally. Please can you provide some contact details regarding this matter to the email reviews@howdens.com so that the relevant team can get in touch.

Rated 5 out of 5 stars

First class service and quality…

First class service and quality products at unbeatable prices. Great team.

February 21, 2025
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Reply from Howdens - Maidstone

Hello Chris, good morning,

Thank you for your kind words and for recognising our team's efforts at Howdens - Maidstone. We're delighted to hear that you are pleased with our service and products.

Best wishes,
The Howdens Team

Rated 5 out of 5 stars

Maidstone branch

Maidstone branch , Bradley was as usual efficient and helpful . Goods delivered as promised. Driver carefully made the delivery. First class service .

February 5, 2025
Howdens - Maidstone logo

Reply from Howdens - Maidstone

Good morning, It's great to read your feedback regarding our service. Take care and have a lovely day.

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