The team at Merthyr Howdens are fantastic, They all have profound knowledge in the industry this makes it much easier for the installers. I had a survey done by Abi she was fantastic from start... See more
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Location
Switch locationUnit 28, Pant Industrial Estate, Dowlais, CF48 2SR Mid Glamorgan, Wales & West, GB
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I’d highly recommend Howdens, Merthyr Tydfil Branch. We recently purchased a kitchen from them, the service throughout was outstanding and Nadine the branch manager was amazing. Nadine listened and u... See more
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Howdens Merthyr Tydfil Great experience again and credit where it's due, my supervisor forgot to book a survey whilst I was away, we needed a survey to be able to get client sign off. The Manager,... See more
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The staff are always hekpful and friendly at Howdens in Merthyr Tydfil. Nothing ever too much trouble. A pleasure to shop there…always.
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Company details
Written by the company
The UK's No. 1 Trade Kitchen Supplier.
The UK’s largest manufacturer and supplier of fitted kitchens, appliances, and joinery products.
Written by the company
- 'UK's Number 1 Trade Kitchen Supplier' - Fitted bedrooms, doors, joinery, and hardware - everything you need to complete the job, plus projects around the home including flooring, skirting and architrave, stairs and stair parts. Over 850 local depots, local stock, ready to go. UK manufactured cabinetry with a 25-year guarantee. Trusted trade quality - everything we make is tested in our FIRA Gold-Accredited lab - the only one of its standard in the world, Free home survey and design service, work with the trade to create a space that is right on quality, price, and style.
- Available Through the Trade
- Anyone can have a Howdens kitchen, bedroom or doors, joinery and flooring products, when they are installed with the expertise of the trade. Howdens only sell to the trade, to provide products and a service you can trust. The trade has the skills and experience to complete the whole job, including complex tasks like moving utilities, services and walls and fitting to awkward angles. Local trades also have the best knowledge of local homes and building practices, helping a project run smoothly. Howdens work with the trade to customize their products for non-standard fits at the best price, supported by exclusive trade prices. The Trade add value to your home.
- Click & Collect
- Howdens trade customers can see their confidential trade prices across thousands of products, add items to a project list, and send their order request straight to their local depot. Whether planning ahead or ordering on the go, Click & Collect is designed to save the trade time on site. Download our Trade App to make collecting products easier. Check local depot stock, build and manage orders, and get in and out of the depot quickly, when it suits your working day. With 24/7 access to your Online Trade Account, you can view live trade prices, order items for collection with Anytime Ordering, manage invoices and payments, track your account balance, and stay in control of your projects from start to finish.
- Howdens Expo
- Visit Howdens Expo showrooms in Raunds or Howden, to explore their largest collections of kitchens and bedrooms on display, as well as everything you need to complete the job, including sinks, taps, worktops and appliances. Get help and personalized advice from their expert team, see product details up close and find the right solution for your project. You can also view their showrooms online through their Virtual Expo.
- Fitted Kitchens
- Explore their wide range of high-quality fitted kitchens, from classic styles to contemporary handle less designs, available in a variety of colours and finishes. Their kitchen cupboard doors are designed to provide style and durability, making the kitchen a functional and striking centerpiece for the home.
- Joinery
- Anyone can have Howdens doors, joinery, and flooring products when they are installed with the expertise of the trade. Visit your local depot to get started and transform a home with joinery products, including skirting and architrave, stair parts, stair cladding, stair winder boxes and flights, decorative mouldings and wall panelling, door casings and linings and loft access and boards, suitable for renovations and new-build projects. Products are available from local stock, with solutions for every budget.
- Fitted Bedrooms
- Our Bedrooms Mean Business. Organize and optimize space with a wide choice of designs, colours, cabinet sizes, and storage accessories for every space and budget. Make the most of the space you have with flexible fitted bedroom solutions that utilize redundant areas such as corners and alcoves or create a bespoke walk-in wardrobe or dressing room. Sliding door options also mean fitted bedrooms work in even the smallest of rooms. With a wide choice of fitted bedroom ranges and dozens of accessories to personalize your space, Howdens' designers have the expertise to bring your ideas to life.
- Template & Fit
- Precise and personalized – every detail of your Howdens quartz worktop, Howdens acrylic worktop, or Dekton stone worktop, is chosen by you and expertly created by us. Choose your surface, specify the features, and we will measure, make, and fit it in just 5 working days from template to fit. Our surfaces are created from high-end materials by our expert team, making them a lasting statement in your home.
Contact info
Unit 28, Pant Industrial Estate, Dowlais, CF48 2SR, Mid Glamorgan, Wales & West, United Kingdom
- 01685 420 200
4.6
Excellent
61 reviews
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I won’t be using them again 😡😡
April 6, 2024
Reply from Howdens - Merthyr Tydfil
Hi Shane, sorry to hear this. We would be keen to hear more detail on the issues you have experienced so that we can share this with the relevant teams internally. If you would like to provide any further details regarding this matter, please email reviews@howdens.com.
Following the purchase of several kitchens
Following the purchase of several kitchens over the last 10 years. Decided it was time to purchase a new bespoke kitchen for our home. The manager Nadine designed the kitchen. The kitchen is outstanding!! The counter staff Alex, Caitlin, Lucy and Colin in the warehouse were always courteous and very knowledgable. Would highly recommend the Merthyr Tydfil Branch.
November 7, 2023
Unprompted review
Reply from Howdens - Merthyr Tydfil
Hi Andrew, Thanks for leaving this 5 star review for the Howdens - Merthyr Tydfil depot! Best wishes, Tash
After dealing with Howdens Merthyr for…
After dealing with Howdens Merthyr for years for customers kitchens , I decided it was my time to buy a kitchen for my own home and the service I had was absolutely outstanding the whole team always look after me. Had no issues at all. always a pleasure to deal with ,thank you very much again massively appreciated! Looking forward to continue doing business with you 👍
January 15, 2024
Unprompted review
Reply from Howdens - Merthyr Tydfil
Hi, Thanks for leaving this 5 star review for the Howdens - Merthyr Tydfil depot! Have a lovely day! Tash.
Amazing team at howdens…
Amazing team at howdens Merthyr,nothings ever to much for them,couldn't recommend anymore
March 4, 2024
Unprompted review
Reply from Howdens - Merthyr Tydfil
Hi, Thanks for leaving this positive review. Have a lovely day! Tash.
Brilliant team they’re always polite
Brilliant team they’re always polite, smiling and happy to help and always go out of their way to help you when you need it !
February 29, 2024
Unprompted review
Reply from Howdens - Merthyr Tydfil
Good morning Dan, thank you so much for leaving this 5* review for our Merthyr Tydfil depot! I'm sure they will be really pleased to read your kind comments. Take care and enjoy your day! Alan.
Went to Howdens for a quote on a…
Went to Howdens for a quote on a kitchen, Caitlin was very professional and very helpful, she pointed us to the correct department she is very knowledgeable and gave us great advice and ideas! Thankyou for all your help 100% recommend
February 28, 2024
Unprompted review
Reply from Howdens - Merthyr Tydfil
Good morning Courtney, thank you so much for leaving this 5* review for our Merthyr Tydfil depot! I'm sure they will be really pleased to read your kind comments. Take care and enjoy your day! Alan.
Amazing customer service
Amazing customer service, always a smile on Caitlin’s face, greets me with respect and always looks after me the full team at Howdens merthyr Amazing job
February 22, 2024
Unprompted review
Reply from Howdens - Merthyr Tydfil
Good morning Nathan, thank you for leaving a 5* review. We're sure that the team at the Merthyr Tydfil depot will be pleased to read this. Best wishes, Alan.
All staff are amazing at Howdens…
All staff are amazing at Howdens Merthyr! good prices and top quality! Always fast on getting stock in when i need it.Always willing to help ,stock always spot on never get any problems, competitive with price👌🏼
January 18, 2024
Unprompted review
Reply from Howdens - Merthyr Tydfil
Hi, Thanks for leaving this 5 star review for the Howdens - Merthyr Tydfil depot! Have a lovely day! Tash.
Your website states 'expert' customer…
Your website states 'expert' customer service! What a joke.
Our contractor fitted a new Lamona single oven 4 months ago - stopped working christmas day. 3 weeks on - no resolution, no goodwill offer for the inconvenience of a ruined christmas & new year - which has caused great upset & anxiety. No empathy! Management are clearly more concerned about their P&L instead of what is morally & ethically right for the customer. Very unprofessional! Lamona is not good quality at all.
January 12, 2024
Unprompted review
Reply from Howdens - Merthyr Tydfil
Thank you for bringing this to our attention, Jon. Please be assured we will raise your comments with the Merthyr Tydfil depot for their acknowledgment and further investigation.
Lucy and staff were amazing
November 22, 2023
Reply from Howdens - Merthyr Tydfil
Hi, Thanks for leaving this positive review. Have a lovely day! Tash.
Team Merthyr
The team in Howdens Merthyr cannot do enough for our new business. They are always very helpful and go out of their way to make our jobs easier. We would never use any other Howdens!
September 6, 2023
Unprompted review
Reply from Howdens - Merthyr Tydfil
Hi, Thanks for leaving this 5 star review for the Howdens - Merthyr Tydfil depot! Have a lovely day! Tash.
Lousy quality...do not buy.
Bought a pantry cupboard 18 months ago as part of a new kitchen. Already broken, the fittings holding the cupboard to the drawers has failed. Paid thousands just for the cupboard! Was told by Howdens salesman that it cost so much because of the quality 🤣 Told by Howdens that it's my fault for keeping empty jam jars in the drawer. I have always kept empty jars in the drawers of other kitchens.
I am beyond disappointed.
April 19, 2023
Unprompted review
Reply from Howdens - Merthyr Tydfil
Hi Claire, Thank you for bringing this to our attention. It would be helpful if you could email us with your contact details, account name/number, and confirmation of the depot in question to reviews@howdens.com so that we can help further.
Very helpful team!
Very helpful team, pleasant people to deal with. Can always count on the team at Merthyr to look after us.
March 14, 2023
Unprompted review
Reply from Howdens - Merthyr Tydfil
Hi, Thanks for leaving this 5 star review for the Howdens - Merthyr Tydfil depot! Have a lovely day! Tash.
Lovely customer service easy to contact…
Lovely customer service easy to contact and will sort any isues conveniently.
February 22, 2023
Reply from Howdens - Merthyr Tydfil
Hi, Thanks for leaving this 5 star review for the Howdens - Merthyr Tydfil depot! All the best, Tash.
Reply from Howdens - Merthyr Tydfil
Hello, Thanks for leaving this 5 star review for the Howdens – Merthyr Tydfil depot! Have a lovely day! Tash.
Kitchen seems good quality
Kitchen seems good quality, but the designer for the second time messed up the order. So on the fit day there was so many errors that hours and hours were wasted in the phone and driving around the city to various depots picking up missing parts,
November 7, 2022
Reply from Howdens - Merthyr Tydfil
Thank you for bringing this matter to our attention. We believe this review may have been assigned to the wrong depot. Please could you confirm the depot in question to reviews@howdens.com so we can assign this to the relevant depot page and help further?
Don't go to Merthyr Tydfil Howdens.
What a company of incompetent people and misinformation givers. The kitchen designer over 20years experience, mis-measured my kitchen, designed a kitchen with no work-surface. Put 2 x 300mm units to fit in a 600mm space??? Didn't add some of the things I asked for, a bonus item was charged for. It's like a secret society trying to get a price from them. Ordered over 8 weeks ago, paid for 4weeks ago, delivery date today still items missing. Not a company I would use again.
September 5, 2022
Unprompted review
Reply from Howdens - Merthyr Tydfil
Thank you for bringing this matter to our attention. Please be assured we will raise your comments with the Merthyr Tydfil depot for their acknowledgment and clarity on the situation. If you would like to discuss this matter further, please email reviews@howdens.com.
I've been waiting months for an email…
I've been waiting months for an email to confirm that the cost of fitting a new worktop as the original work top provide to be defective and it has been investigated by your company and they have told me they will pay for the cost of refitting. The Merthyr Tydfil branch have yet to email or past the conformation to me and this has gone on for at least 7 months. Which as a customer I find unacceptable. I'm looking forward to hearing the reason for this delay on sending an email?
July 22, 2022
Reply from Howdens - Merthyr Tydfil
Thank you for bringing this matter to our attention, David. Please be assured we have shared your comments with the Merthyr Tydfil depot for their acknowledgment and requested them to contact you urgently. If you would like to discuss this matter further, please email reviews@howdens.com.
Reply from Howdens - Merthyr Tydfil
Good afternoon, Thanks for leaving this positive review. Take care and have a lovely day, Tash.
Poor customer service-rectified
The headline poor customer service-rectified is regarding an unflattering initial review complaining about our whole experience with Howdens Merthyr Tydfil and customer service in particular.
Now under new management and from my recent experience the new manager appears to have a genuine interest in customer satisfaction.
Our complaints were taken seriously and rectified where possible.
May 13, 2022
Unprompted review
Reply from Howdens - Merthyr Tydfil
Good afternoon, Thanks for reviewing our Howdens – Merthyr Tydfil depot. It's great to hear that you had such a positive experience. Best wishes, Tash
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