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Howdens - Netherfield Reviews 61

TrustScore 4.5 out of 5

4.6

Unit 16 Teal Park, Cyan Close Stoke Bardolph, NG14 5JX Nottingham, East Midlands, GB


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See what reviewers are saying

Rated 5 out of 5 stars

Extremely helpful chap at the counter. Went that extra mile. Great customer service.

Company replied

Rated 5 out of 5 stars

Bought doors and handles 3 moths ago then day before scheduled to be fitted wife changed her mind re style of handles. Had the pleasure of being served by Gary Fewkes. Accepted the door handles as a... See more

Company replied

Rated 5 out of 5 stars

I cannot praise the staff at Netherfield branch enough. We have recently purchased a new kitchen and utility, bathroom base cabinets and internal oak doors from them. The patience of Steph and Simon o... See more

Company replied

Rated 5 out of 5 stars

It was all excellent and mostly driven by Gary at Netherfield. Initially I needed some advise on the right worktop oil and he was knowledgeable and helpful. I then needed to replace the hob and again... See more

Company replied


Company details

  1. Kitchen Supply Store
  2. Bedroom Furniture Store
  3. Door Supplier
  4. Flooring Store
  5. Kitchen Furniture Store

Written by the company

The UK's No. 1 Trade Kitchen Supplier.

The UK’s largest manufacturer and supplier of fitted kitchens, appliances, and joinery products.

Written by the company

'UK's Number 1 Trade Kitchen Supplier' - Fitted bedrooms, doors, joinery, and hardware - everything you need to complete the job, plus projects around the home including flooring, skirting and architrave, stairs and stair parts. Over 850 local depots, local stock, ready to go. UK manufactured cabinetry with a 25-year guarantee. Trusted trade quality - everything we make is tested in our FIRA Gold-Accredited lab - the only one of its standard in the world, Free home survey and design service, work with the trade to create a space that is right on quality, price, and style.
Available Through the Trade
Anyone can have a Howdens kitchen, bedroom or doors, joinery and flooring products, when they are installed with the expertise of the trade. Howdens only sell to the trade, to provide products and a service you can trust. The trade has the skills and experience to complete the whole job, including complex tasks like moving utilities, services and walls and fitting to awkward angles. Local trades also have the best knowledge of local homes and building practices, helping a project run smoothly. Howdens work with the trade to customize their products for non-standard fits at the best price, supported by exclusive trade prices. The Trade add value to your home.
Click & Collect
Howdens trade customers can see their confidential trade prices across thousands of products, add items to a project list, and send their order request straight to their local depot. Whether planning ahead or ordering on the go, Click & Collect is designed to save the trade time on site. Download our Trade App to make collecting products easier. Check local depot stock, build and manage orders, and get in and out of the depot quickly, when it suits your working day. With 24/7 access to your Online Trade Account, you can view live trade prices, order items for collection with Anytime Ordering, manage invoices and payments, track your account balance, and stay in control of your projects from start to finish.
Howdens Expo
Visit Howdens Expo showrooms in Raunds or Howden, to explore their largest collections of kitchens and bedrooms on display, as well as everything you need to complete the job, including sinks, taps, worktops and appliances. Get help and personalized advice from their expert team, see product details up close and find the right solution for your project. You can also view their showrooms online through their Virtual Expo.
Fitted Kitchens
Explore their wide range of high-quality fitted kitchens, from classic styles to contemporary handle less designs, available in a variety of colours and finishes. Their kitchen cupboard doors are designed to provide style and durability, making the kitchen a functional and striking centerpiece for the home.
Joinery
Anyone can have Howdens doors, joinery, and flooring products when they are installed with the expertise of the trade. Visit your local depot to get started and transform a home with joinery products, including skirting and architrave, stair parts, stair cladding, stair winder boxes and flights, decorative mouldings and wall panelling, door casings and linings and loft access and boards, suitable for renovations and new-build projects. Products are available from local stock, with solutions for every budget.
Fitted Bedrooms
Our Bedrooms Mean Business. Organize and optimize space with a wide choice of designs, colours, cabinet sizes, and storage accessories for every space and budget. Make the most of the space you have with flexible fitted bedroom solutions that utilize redundant areas such as corners and alcoves or create a bespoke walk-in wardrobe or dressing room. Sliding door options also mean fitted bedrooms work in even the smallest of rooms. With a wide choice of fitted bedroom ranges and dozens of accessories to personalize your space, Howdens' designers have the expertise to bring your ideas to life.
Template & Fit
Precise and personalized – every detail of your Howdens quartz worktop, Howdens acrylic worktop, or Dekton stone worktop, is chosen by you and expertly created by us. Choose your surface, specify the features, and we will measure, make, and fit it in just 5 working days from template to fit. Our surfaces are created from high-end materials by our expert team, making them a lasting statement in your home.

Contact info

  • Unit 16 Teal Park, Cyan Close Stoke Bardolph, NG14 5JX, Nottingham, East Midlands, United Kingdom

  • 0115 904 0400

4.6

Excellent

TrustScore 4.5 out of 5

61 reviews

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Rated 1 out of 5 stars

Stop someone but me using my account

My account is being used by someone else yes it was a cash sale but not happy

March 27, 2024
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Reply from Howdens - Netherfield

Hi Alan, please be assured we have raised this with the relevant team for further investigation.

Rated 5 out of 5 stars

Prompt

Prompt, efficient and friendly service

February 15, 2024
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Reply from Howdens - Netherfield

Good morning Mark, thanks so much for leaving this 5* review! That is great news. We hope to see you again soon. Best wishes. Alan.

Rated 5 out of 5 stars

Staff were very friendly and went out…

Staff were very friendly and went out their way above and beyond to deliver our goods. Would strongly recommend

February 3, 2024
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Reply from Howdens - Netherfield

Good afternoon Joanne, thank you for leaving a 5* review. We're sure that the team at the Netherfield depot will be pleased to read this. Best wishes, Alan.

Rated 5 out of 5 stars

Very helpful

Very helpful

January 20, 2024
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Reply from Howdens - Netherfield

Good afternoon, thanks so much for leaving this 5* review! That is great news. We hope to see you again soon. Best wishes. Alan.

Rated 1 out of 5 stars

I own a limited company and my credit…

I own a limited company and my credit limit is £1000, I’ve recently found out that if you are a sole trader, your credit limit is £10,000 or over, this doesn’t make any sense to me as I’m having to turn down work because I don’t have the credit to carry out my work for customers, the staff at this branch are really helpful and professional and go out of their way to help with anything but I think howdens as a company need to change this as I am being put off from purchasing anything with them in the future

January 26, 2024
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Reply from Howdens - Netherfield

Hi Alex, thanks for your review- we will share your comments internally.

Rated 5 out of 5 stars

Really good experience dealing with…all the team in the office at Howdens netherfield all really heli

Really good experience dealing with Howdens netherfield they always make it a pleasure to deal with them and nothing is ever a hassle it’s a shame that they can’t stock more products on the shelf’s as somthings you go in for arnt coming in till the next day. Website is awful ok to price up a job but checking stock and placing the order doesn’t make sense at all press confirm list then gets sent into the office then they have to email y out back confirming what you have ordered to me it’s a complete waste of time price jobs up off the website ring up and order or just go in.

November 25, 2023
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Reply from Howdens - Netherfield

Hi, Thanks for leaving this 5 star review for the Howdens - Netherfield depot! Take care and have a lovely day, Tash.

Rated 4 out of 5 stars

Dreadful After Sales Experience - Redeemed by Store Manager

Dreadful After Sales Experience
My partner went into the local Netherfield branch to enquire about an issue with some plinth on our new kitchen which has been installed for about six months. The bottom edge under some drawers is curling up despite it being nowhere near any water and not subject to leaks etc. The man she spoke to insisted "it isn't plinth it is skirting board, it is cheap MDF and it has blown, and the rest will do it eventually if you don't silicone it" . The design was by Howdens, the materials were specified for a kitchen by Howdens, it was installed by a very experienced kitchen fitter to their design, in fact they have exactly the same "skirting" in their showroom... On her recounting the discussion it put me in mind of a certain Mr Ratner who declared all the stock in shops was 'crap'.
Very disappointed with the experience, we had not expected anything for free but equally we had not expected the condescension and appalling customer service after the lovely manageress when we bought it.
------------------
The day after I submitted this review Staci the store manager contacted us and arranged for joiners to come out and remedy the problem - the offending plinth was replaced and the rest of the plinth inspected and sealed by two very pleasant gentlemen.

I have upgraded this from one star for the initial issue to four for resolving our query quickly and efficiently.

October 11, 2023
Unprompted review
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Reply from Howdens - Netherfield

Good morning, Graham. It would be helpful if you could email us with your contact details, date of purchase, account name/number, and confirmation of the depot in question to reviews@howdens.com so that we can help further.

Rated 5 out of 5 stars

kitchen

good service

June 28, 2023
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Reply from Howdens - Netherfield

Hi, Thanks for leaving this positive review. Have a lovely day! Tash.

Rated 5 out of 5 stars

Always happy with Howdens Netherfield

Always happy with Howdens Netherfield. Great team. I always deal with Carla who is a great designer. A credit to work with.Management and other staff we get on really well with and always happy to help. Thanks to all Ash CPM Nottingham Ltd

June 7, 2023
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Reply from Howdens - Netherfield

Hi, Thanks for leaving this 5 star review for the Howdens - Netherfield depot! Have a lovely day! Tash.

Rated 5 out of 5 stars

Always easy to deal with

Always easy to deal with, good prices and communication

January 4, 2023
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Reply from Howdens - Netherfield

Hi Dean, Thanks for reviewing our Howdens – Netherfield depot. Have a lovely day! Tash.

Rated 5 out of 5 stars

Great service and support

Great service and support. A team that works well together at Netherfield branch well done!

November 28, 2022
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Reply from Howdens - Netherfield

Hello, Thanks for reviewing our Howdens - Netherfield depot. Have a lovely day! Tash.

Rated 5 out of 5 stars

Excellent customer service

It was all excellent and mostly driven by Gary at Netherfield. Initially I needed some advise on the right worktop oil and he was knowledgeable and helpful. I then needed to replace the hob and again he gave me great advice and I ended buying from you. We spoke several times and he always took the time to explain and help. It was an unusually good experience and I would recommend you to anyone on this basis.

November 24, 2022
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Reply from Howdens - Netherfield

Hi, Thanks for leaving this 5 star review for the Howdens - Netherfield depot! Best wishes, Tash

Rated 5 out of 5 stars

good service

November 23, 2022
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Reply from Howdens - Netherfield

Hi there Tony, Thanks for leaving this positive review. Have a lovely day! Tash.

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