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Howdens - New Romney Reviews 

64
TrustScore 4.5 out of 5

4.6

Units 20 & 21, Mountfield Road Industrial Estate, New Romney, TN28 8LH Kent, South East, GB


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Rated 5 out of 5 stars

Your staff are so helpful and knowledgeable, they go out of their way to make sure that you are satisfied with service and purchase, very pleased.

Company replied

Rated 5 out of 5 stars

AMAZING 🤩 From start to finish our new kitchen experience was a delight with the help from the New Romney branch. Lovely friendly professional team, nothing was too much trouble, exceptional custom... See more

Company replied

Rated 5 out of 5 stars

Jamie the manager in new romney has helped us on 3 occasions, each time his knowledge and expertize shine through .Would highly recommend this store and its products we have had Kitchens flooring doo... See more

Company replied

Rated 5 out of 5 stars

We have just had a total reconstruction of our kitchen. We had brilliant builders who worked hand in glove with Howdens at New Romney to give us the best result ever. Jack and Joe were excellent . Pol... See more

Company replied


Company details

  1. Kitchen Supply Store
  2. Bedroom Furniture Store
  3. Door Supplier
  4. Flooring Store
  5. Kitchen Furniture Store

Written by the company

The UK's No. 1 Trade Kitchen Supplier.

The UK’s largest manufacturer and supplier of fitted kitchens, appliances, and joinery products.

Written by the company

'UK's Number 1 Trade Kitchen Supplier' - Fitted bedrooms, doors, joinery, and hardware - everything you need to complete the job, plus projects around the home including flooring, skirting and architrave, stairs and stair parts. Over 850 local depots, local stock, ready to go. UK manufactured cabinetry with a 25-year guarantee. Trusted trade quality - everything we make is tested in our FIRA Gold-Accredited lab - the only one of its standard in the world, Free home survey and design service, work with the trade to create a space that is right on quality, price, and style.
Available Through the Trade
Anyone can have a Howdens kitchen, bedroom or doors, joinery and flooring products, when they are installed with the expertise of the trade. Howdens only sell to the trade, to provide products and a service you can trust. The trade has the skills and experience to complete the whole job, including complex tasks like moving utilities, services and walls and fitting to awkward angles. Local trades also have the best knowledge of local homes and building practices, helping a project run smoothly. Howdens work with the trade to customize their products for non-standard fits at the best price, supported by exclusive trade prices. The Trade add value to your home.
Click & Collect
Howdens trade customers can see their confidential trade prices across thousands of products, add items to a project list, and send their order request straight to their local depot. Whether planning ahead or ordering on the go, Click & Collect is designed to save the trade time on site. Download our Trade App to make collecting products easier. Check local depot stock, build and manage orders, and get in and out of the depot quickly, when it suits your working day. With 24/7 access to your Online Trade Account, you can view live trade prices, order items for collection with Anytime Ordering, manage invoices and payments, track your account balance, and stay in control of your projects from start to finish.
Howdens Expo
Visit Howdens Expo showrooms in Raunds or Howden, to explore their largest collections of kitchens and bedrooms on display, as well as everything you need to complete the job, including sinks, taps, worktops and appliances. Get help and personalized advice from their expert team, see product details up close and find the right solution for your project. You can also view their showrooms online through their Virtual Expo.
Fitted Kitchens
Explore their wide range of high-quality fitted kitchens, from classic styles to contemporary handle less designs, available in a variety of colours and finishes. Their kitchen cupboard doors are designed to provide style and durability, making the kitchen a functional and striking centerpiece for the home.
Joinery
Anyone can have Howdens doors, joinery, and flooring products when they are installed with the expertise of the trade. Visit your local depot to get started and transform a home with joinery products, including skirting and architrave, stair parts, stair cladding, stair winder boxes and flights, decorative mouldings and wall panelling, door casings and linings and loft access and boards, suitable for renovations and new-build projects. Products are available from local stock, with solutions for every budget.
Fitted Bedrooms
Our Bedrooms Mean Business. Organize and optimize space with a wide choice of designs, colours, cabinet sizes, and storage accessories for every space and budget. Make the most of the space you have with flexible fitted bedroom solutions that utilize redundant areas such as corners and alcoves or create a bespoke walk-in wardrobe or dressing room. Sliding door options also mean fitted bedrooms work in even the smallest of rooms. With a wide choice of fitted bedroom ranges and dozens of accessories to personalize your space, Howdens' designers have the expertise to bring your ideas to life.
Template & Fit
Precise and personalized – every detail of your Howdens quartz worktop, Howdens acrylic worktop, or Dekton stone worktop, is chosen by you and expertly created by us. Choose your surface, specify the features, and we will measure, make, and fit it in just 5 working days from template to fit. Our surfaces are created from high-end materials by our expert team, making them a lasting statement in your home.

Contact info

  • Units 20 & 21, Mountfield Road Industrial Estate, New Romney, TN28 8LH, Kent, South East, United Kingdom

  • 01797 369 300

4.6

Excellent

TrustScore 4.5 out of 5

64 reviews

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4.6

All reviews

(64)

9,465 reviews in the last 12 months

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Rated 5 out of 5 stars

I have bean a long a happy client of…

I have bean a long a happy client of Howdens..
But my resent experience was brilliant.
We placed our order we received our good right on time we were delt with an extremely professional manor to witch we’d never received before.

May 21, 2022
Howdens - New Romney logo

Reply from Howdens - New Romney

Good afternoon, Thanks for reviewing our Howdens – New Romney depot. Have a lovely day! Tash.

Rated 5 out of 5 stars

I’m so impressed with Howdens

I’m so impressed with Howdens! Especially Kyle at the New Romney branch. A helping hand all the way through. Immediate assistance with the only issue I had, brilliant support, will defo use them again.

May 12, 2022
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Reply from Howdens - New Romney

Good afternoon, Thanks for reviewing our Howdens – New Romney depot. Have a lovely day! Tash.

Rated 5 out of 5 stars

Done a super job

Done a super job, sorted my kitchen out toot sweet.
would recommend them to all.

May 9, 2022
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Reply from Howdens - New Romney

Good morning, Thanks for reviewing our Howdens – New Romney depot. All the best, Tash.

Rated 5 out of 5 stars

Great service.

We are local tradespeople and regularly use Howdens in New Romney. Their managers and staff are very knowledgeable, friendly and helpful. Nothing is to much trouble!

March 29, 2022
Unprompted review
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Reply from Howdens - New Romney

Hello Phillip, Thanks for reviewing our Howdens – New Romney depot. It's great to read your comments. All the best, Tash.

Rated 1 out of 5 stars

Sent the wrong sink then diddnt have a…

Sent the wrong sink then diddnt have a replacement so had to go to another branch then they sent the wrong waste kit no very happy at all

March 19, 2022
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Reply from Howdens - New Romney

We're sorry you have been disappointed by your experience, Mark. Please rest assured we will share your feedback internally. If you would like to provide any further details regarding this matter, please email reviews@howdens.com. All the best

Rated 5 out of 5 stars

I felt as if I was your only customer

What can I say? I needed a kitchen sink base unit, hardly something to shove your share price up, but I received gold star treatment. I might have been your only client ...
From re-establishing the lapsed account (thank you so much, Stuart in Merton) to the actual placing of the order and making arrangements for it to be collected by our builder/handyman, (thank you Kyle in New Romney) and the actual collection - it all ran like clockwork, excellent and thanks again, Julian

March 16, 2022
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Reply from Howdens - New Romney

Hi Julian, Thank you for taking the time to leave this review. It's great to read your comments. All the best, Tash.

Rated 5 out of 5 stars

Very friendly

As usual , very friendly team …

March 11, 2022
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Reply from Howdens - New Romney

Hi there Fiona, Thanks for leaving this positive review. All the best, Tash.

Rated 5 out of 5 stars

Relieved to find Howdens had the…

Relieved to find Howdens had the product I wanted in stock after fruitless
phone calls and visits to other builders merchants.

January 15, 2022
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Reply from Howdens - New Romney

Hi Anthony, thank you for leaving this positive review - that is great to hear! Take care and enjoy your day. Harriet.

Rated 5 out of 5 stars

You had what i needed

You had what i needed, the staff are all helpful.

January 6, 2022
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Reply from Howdens - New Romney

Good morning, thanks for taking the time out of your day to leave this review. That is really good to hear. Have a lovely day! Harriet.

Rated 1 out of 5 stars

NEVER AGAIN

NEVER AGAIN, THEY GOT NO IDEA
RUDE, LOST US JOBS WITH ATTITUDE THEYGOT
USED TO BE A GOOD SHOP NOT NOW

January 6, 2022
Unprompted review
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Reply from Howdens - New Romney

Good morning. It would be helpful if you could email us with some details of why you’ve been dissatisfied with your experience at Howdens to reviews@howdens.com so that we can help further.

Rated 5 out of 5 stars

New Romney

Very helpful.

November 9, 2021
Howdens - New Romney logo

Reply from Howdens - New Romney

Thank you for the positive review Robert. All the best, Harriet

Rated 5 out of 5 stars

Great staff

The team down at New Romney are super efficient and welcoming making a visit an easy part of my working week

November 8, 2021
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Reply from Howdens - New Romney

Good afternoon, thanks so much for leaving this 5* review! That is great news. We hope to see you again soon. Best wishes. Harriet.

Rated 1 out of 5 stars

Booked in to have a kitchen survey…

Booked in to have a kitchen survey conducted over 2 weeks ago with the New Romney depot. Received a voicemail on Monday asking if we could possibly do a weekday appointment. I phoned the number back and explained that I couldn't do a week day this week and asked if they would still be able to come out on Saturday and they confirmed that the weekend appointment was still booked in for 10am.

Fast forward to today, I drove 45 minutes to the house which is currently empty and arranged with our builder to also attend. After no one arrived at 10.25am I called Howdens to be told that the appointment was booked in the managers diary but he was currently in a meeting and could now probably come out at 1pm if I wanted. I explained that I was booked in for 10am and that 1pm is 3 hours later than scheduled. At no point was I told that our 10am appointment was cancelled and even called to confirm it was still going ahead and was told it was.

Wasted not only our time but also our builders and now we are still without a kitchen. A very poor and unorganised service. Avoid!

October 23, 2021
Unprompted review
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Reply from Howdens - New Romney

We're sorry you have been disappointed by your experience, Anthony. Please rest assured we will share your feedback internally. If you would like to provide any further details regarding this matter, please email reviews@howdens.com.

Rated 3 out of 5 stars

Although helpful in assistance

Although helpful in assistance and always trying to give the best service possible, we feel they have been understaffed throughout the pandemic. As it has been a busy year for all of us in the building industry some of the kitchens we have had from them have had more 'issues' than normal.

Measurements have been wrong and sometimes the kitchens have been ordered by our clients using our account. Thus meaning when the kitchen is delivered we then have to try and re-design on site, this is never a good thing as it means we aren't just installing but having to take items back and try to make a kitchen fit that the client has already been told they can have.

We always recommend Howdens to supply kitchens to our clients but its becoming increasingly difficult for us to do this as we are losing confidence and a few clients have felt very let down by your survey service.

I would suggest a 2nd visit once an order is placed to check measurements again and tweak any problems before the order is put on to the system.
Maybe this would alleviate any discrepancies that can occur as they seem to be far more frequent nowadays.

August 26, 2021
Howdens - New Romney logo

Reply from Howdens - New Romney

Thank you for your feedback, Julian. Please rest assured we will share your feedback internally. If you would like to provide any further details regarding this matter, please email reviews@howdens.com.

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