Your staff are so helpful and knowledgeable, they go out of their way to make sure that you are satisfied with service and purchase, very pleased.
Company replied

Units 20 & 21, Mountfield Road Industrial Estate, New Romney, TN28 8LH Kent, South East, GB
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Your staff are so helpful and knowledgeable, they go out of their way to make sure that you are satisfied with service and purchase, very pleased.
Company replied
AMAZING 🤩 From start to finish our new kitchen experience was a delight with the help from the New Romney branch. Lovely friendly professional team, nothing was too much trouble, exceptional custom... See more
Company replied
Jamie the manager in new romney has helped us on 3 occasions, each time his knowledge and expertize shine through .Would highly recommend this store and its products we have had Kitchens flooring doo... See more
Company replied
We have just had a total reconstruction of our kitchen. We had brilliant builders who worked hand in glove with Howdens at New Romney to give us the best result ever. Jack and Joe were excellent . Pol... See more
Company replied
The UK's No. 1 Trade Kitchen Supplier.
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Units 20 & 21, Mountfield Road Industrial Estate, New Romney, TN28 8LH, Kent, South East, United Kingdom
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I have bean a long a happy client of Howdens..
But my resent experience was brilliant.
We placed our order we received our good right on time we were delt with an extremely professional manor to witch we’d never received before.

Reply from Howdens - New Romney
I’m so impressed with Howdens! Especially Kyle at the New Romney branch. A helping hand all the way through. Immediate assistance with the only issue I had, brilliant support, will defo use them again.

Reply from Howdens - New Romney
Done a super job, sorted my kitchen out toot sweet.
would recommend them to all.

Reply from Howdens - New Romney
We are local tradespeople and regularly use Howdens in New Romney. Their managers and staff are very knowledgeable, friendly and helpful. Nothing is to much trouble!

Reply from Howdens - New Romney
Sent the wrong sink then diddnt have a replacement so had to go to another branch then they sent the wrong waste kit no very happy at all

Reply from Howdens - New Romney
What can I say? I needed a kitchen sink base unit, hardly something to shove your share price up, but I received gold star treatment. I might have been your only client ...
From re-establishing the lapsed account (thank you so much, Stuart in Merton) to the actual placing of the order and making arrangements for it to be collected by our builder/handyman, (thank you Kyle in New Romney) and the actual collection - it all ran like clockwork, excellent and thanks again, Julian

Reply from Howdens - New Romney
Relieved to find Howdens had the product I wanted in stock after fruitless
phone calls and visits to other builders merchants.

Reply from Howdens - New Romney

Reply from Howdens - New Romney
NEVER AGAIN, THEY GOT NO IDEA
RUDE, LOST US JOBS WITH ATTITUDE THEYGOT
USED TO BE A GOOD SHOP NOT NOW

Reply from Howdens - New Romney
The team down at New Romney are super efficient and welcoming making a visit an easy part of my working week

Reply from Howdens - New Romney
Booked in to have a kitchen survey conducted over 2 weeks ago with the New Romney depot. Received a voicemail on Monday asking if we could possibly do a weekday appointment. I phoned the number back and explained that I couldn't do a week day this week and asked if they would still be able to come out on Saturday and they confirmed that the weekend appointment was still booked in for 10am.
Fast forward to today, I drove 45 minutes to the house which is currently empty and arranged with our builder to also attend. After no one arrived at 10.25am I called Howdens to be told that the appointment was booked in the managers diary but he was currently in a meeting and could now probably come out at 1pm if I wanted. I explained that I was booked in for 10am and that 1pm is 3 hours later than scheduled. At no point was I told that our 10am appointment was cancelled and even called to confirm it was still going ahead and was told it was.
Wasted not only our time but also our builders and now we are still without a kitchen. A very poor and unorganised service. Avoid!

Reply from Howdens - New Romney
Although helpful in assistance and always trying to give the best service possible, we feel they have been understaffed throughout the pandemic. As it has been a busy year for all of us in the building industry some of the kitchens we have had from them have had more 'issues' than normal.
Measurements have been wrong and sometimes the kitchens have been ordered by our clients using our account. Thus meaning when the kitchen is delivered we then have to try and re-design on site, this is never a good thing as it means we aren't just installing but having to take items back and try to make a kitchen fit that the client has already been told they can have.
We always recommend Howdens to supply kitchens to our clients but its becoming increasingly difficult for us to do this as we are losing confidence and a few clients have felt very let down by your survey service.
I would suggest a 2nd visit once an order is placed to check measurements again and tweak any problems before the order is put on to the system.
Maybe this would alleviate any discrepancies that can occur as they seem to be far more frequent nowadays.

Reply from Howdens - New Romney
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