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Howdens - Newcastle Reviews 76

TrustScore 4.5 out of 5

4.7

Unit 4, Newcastle Trade Centre, Penn Street, NE4 7BG Newcastle Upon Tyne, North East, GB


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See what reviewers are saying

Rated 5 out of 5 stars

As soon as you walk in the door the staff are so welcoming and friendly they all have a smile and are willing to help you get what you need no problem the girls on the phone are always very polite and... See more

Company replied

Rated 5 out of 5 stars

I ordered a new kitchen from the Scotswood Rd branch in newcastle, absolutely amazing. Quality is second to none, for context, if you go into wickes and look at their “showroom kitchens” (that they ch... See more

Company replied

Rated 5 out of 5 stars

From Dave who opened the account for us to the guys in the warehouse the service has been excellent. Extremely friendly and helpful everyone of them. The quality of the doors was better than expecte... See more

Company replied

Rated 4 out of 5 stars

They were so easy to work with lovely kitchen love it , but had a couple of little issues spoke to them about it and they said to contact fitter which I found odd No after service at all once you have... See more

Company replied


Company details

  1. Kitchen Supply Store
  2. Bedroom Furniture Store
  3. Door Supplier
  4. Flooring Store
  5. Kitchen Furniture Store

Written by the company

The UK's No. 1 Trade Kitchen Supplier.

The UK’s largest manufacturer and supplier of fitted kitchens, appliances, and joinery products.

Written by the company

'UK's Number 1 Trade Kitchen Supplier' - Fitted bedrooms, doors, joinery, and hardware - everything you need to complete the job, plus projects around the home including flooring, skirting and architrave, stairs and stair parts. Over 850 local depots, local stock, ready to go. UK manufactured cabinetry with a 25-year guarantee. Trusted trade quality - everything we make is tested in our FIRA Gold-Accredited lab - the only one of its standard in the world, Free home survey and design service, work with the trade to create a space that is right on quality, price, and style.
Available Through the Trade
Anyone can have a Howdens kitchen, bedroom or doors, joinery and flooring products, when they are installed with the expertise of the trade. Howdens only sell to the trade, to provide products and a service you can trust. The trade has the skills and experience to complete the whole job, including complex tasks like moving utilities, services and walls and fitting to awkward angles. Local trades also have the best knowledge of local homes and building practices, helping a project run smoothly. Howdens work with the trade to customize their products for non-standard fits at the best price, supported by exclusive trade prices. The Trade add value to your home.
Click & Collect
Howdens trade customers can see their confidential trade prices across thousands of products, add items to a project list, and send their order request straight to their local depot. Whether planning ahead or ordering on the go, Click & Collect is designed to save the trade time on site. Download our Trade App to make collecting products easier. Check local depot stock, build and manage orders, and get in and out of the depot quickly, when it suits your working day. With 24/7 access to your Online Trade Account, you can view live trade prices, order items for collection with Anytime Ordering, manage invoices and payments, track your account balance, and stay in control of your projects from start to finish.
Howdens Expo
Visit Howdens Expo showrooms in Raunds or Howden, to explore their largest collections of kitchens and bedrooms on display, as well as everything you need to complete the job, including sinks, taps, worktops and appliances. Get help and personalized advice from their expert team, see product details up close and find the right solution for your project. You can also view their showrooms online through their Virtual Expo.
Fitted Kitchens
Explore their wide range of high-quality fitted kitchens, from classic styles to contemporary handle less designs, available in a variety of colours and finishes. Their kitchen cupboard doors are designed to provide style and durability, making the kitchen a functional and striking centerpiece for the home.
Joinery
Anyone can have Howdens doors, joinery, and flooring products when they are installed with the expertise of the trade. Visit your local depot to get started and transform a home with joinery products, including skirting and architrave, stair parts, stair cladding, stair winder boxes and flights, decorative mouldings and wall panelling, door casings and linings and loft access and boards, suitable for renovations and new-build projects. Products are available from local stock, with solutions for every budget.
Fitted Bedrooms
Our Bedrooms Mean Business. Organize and optimize space with a wide choice of designs, colours, cabinet sizes, and storage accessories for every space and budget. Make the most of the space you have with flexible fitted bedroom solutions that utilize redundant areas such as corners and alcoves or create a bespoke walk-in wardrobe or dressing room. Sliding door options also mean fitted bedrooms work in even the smallest of rooms. With a wide choice of fitted bedroom ranges and dozens of accessories to personalize your space, Howdens' designers have the expertise to bring your ideas to life.
Template & Fit
Precise and personalized – every detail of your Howdens quartz worktop, Howdens acrylic worktop, or Dekton stone worktop, is chosen by you and expertly created by us. Choose your surface, specify the features, and we will measure, make, and fit it in just 5 working days from template to fit. Our surfaces are created from high-end materials by our expert team, making them a lasting statement in your home.

Contact info

  • Unit 4, Newcastle Trade Centre, Penn Street, NE4 7BG, Newcastle Upon Tyne, North East, United Kingdom

  • 0191 272 3529

4.7

Excellent

TrustScore 4.5 out of 5

76 reviews

5-star
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Rated 5 out of 5 stars

Great team

Great team
And advice.

March 11, 2026
Howdens - Newcastle logo

Reply from Howdens - Newcastle

Good afternoon, Thanks for reviewing our Howdens - Newcastle depot. Have a great day, Alexandra

Rated 5 out of 5 stars

Easy to deal with

Easy to deal with. All items in stock. Great stuff

January 20, 2026
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Reply from Howdens - Newcastle

Hello John,

Thank you for your positive review.

Best wishes, Alexandra

Rated 5 out of 5 stars

The staff at Scotswood road branch are…

The staff at Scotswood road branch are brilliant can’t do enough for you. Special thanks to Steve and Chris on the trade counter top blokes. Good luck to Chris on his retirement he will be missed. The girls at back office are superb.

January 8, 2026
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Reply from Howdens - Newcastle

Good afternoon, Thanks for reviewing our Howdens - Newcastle depot. Many Thanks, Alexandra

Rated 5 out of 5 stars

All of the above

Walked in for the 1st time
And all of the staff couldn't be more helpful
All were happy to help
It'll be a pleasure going back and recommending this shop

December 22, 2025
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Reply from Howdens - Newcastle

Hello Alfred,

Thank you for your kind words and for taking the time to share your experience. We're delighted to hear that our team was able to assist you and we look forward to welcoming you back in the future.

Best wishes
Todd

Rated 5 out of 5 stars

Really good service i dealt with andy…

Really good service i dealt with andy in the kitchen department and he was very helpful and even to when i picked the kitchen up it was ready to go,will definatly use again

November 3, 2025
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Reply from Howdens - Newcastle

Hello Jon,

Thank you for your positive feedback.

Best wishes, Alexandra

Rated 5 out of 5 stars

Delivery turned up on time and put…

Delivery turned up on time and put everything where I wanted it , and Andy the designer was brilliant through out the project .

September 8, 2025
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Reply from Howdens - Newcastle

Good morning, Thanks for reviewing our Howdens - Newcastle depot. Take care and have a lovely day.

Rated 5 out of 5 stars
Howdens - Newcastle logo

Reply from Howdens - Newcastle

Hello Julie, good morning

Thank you for your kind words about our staff. We're pleased to hear you had a positive experience with us.

Best wishes,

Rated 4 out of 5 stars

Very helpful and attractive to all that…

Very helpful and attractive to all that l needed.

April 17, 2025
Howdens - Newcastle logo

Reply from Howdens - Newcastle

Hello Phillip,

Thank you for your feedback. We're pleased to hear that you found our services helpful and attractive to your needs.

Best wishes,

Rated 5 out of 5 stars
Howdens - Newcastle logo

Reply from Howdens - Newcastle

Hello Ian, good morning

Thank you for your kind words and for rating our service as first class. We are pleased to have met your expectations and look forward to assisting you with any future needs.

Best wishes,

Rated 5 out of 5 stars

helpful

helpful, flexible, staff

March 11, 2025
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Reply from Howdens - Newcastle

Hello Bratcliffe,

Thank you for your positive feedback about our helpful and flexible staff. We're delighted to hear that you had a great experience with us.

Best wishes,

Rated 5 out of 5 stars

Service was excellent and order…

Service was excellent and order provided with no problems

January 9, 2025
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Reply from Howdens - Newcastle

Good morning, It's great to read your feedback regarding our service. All the best.

Rated 5 out of 5 stars

Always use penn street depo very…

Always use penn street depo very helpfull staff and they know their products

October 28, 2024
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Reply from Howdens - Newcastle

Good morning Robert Willis, thank you for your feedback on our Howdens - Newcastle depot. Have a great day.

Rated 5 out of 5 stars

Delivery on all aspects from design to…

Delivery on all aspects from design to delivery excepting changes and accommodating them also good returns policy

September 24, 2024
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Reply from Howdens - Newcastle

Good morning, thank you so much for leaving this 5* review! That is great news. We hope to see you again soon. Have a lovely day!

Rated 5 out of 5 stars

As soon as you walk in the door the…Howdens

As soon as you walk in the door the staff are so welcoming and friendly they all have a smile and are willing to help you get what you need no problem the girls on the phone are always very polite and professional thank you all for a great job.1more thing Steven on counter goes the extra mile to make sure you get a good job 👍 thanks

September 21, 2024
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Reply from Howdens - Newcastle

Good afternoon, Thank you for the positive review, that is great to hear! Many Thanks. Cha

Rated 1 out of 5 stars

Wouldn't even qualify for 1 star

Wouldn't even qualify for 1 star
Newcastle branch 1 yr ago supplied my mums kitchen the doors all have marks even when clean it from November I've been chasing them to do something about it and then today a fitter has come to replace the doors some are damaged some are missing 1 yr on and my mum spent alot of money and hasn't been able to enjoy a new kitchen after waiting 20 yrs to get them done.

July 31, 2024
Unprompted review
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Reply from Howdens - Newcastle

We're sorry you have been disappointed by your experience, Shahina. Please be assured we will share your feedback internally. Please could you email reviews@howdens.com with your contact details so we can get in touch?

Rated 5 out of 5 stars

Ordering and the help we got for…

Ordering and the help we got for choosing was really good

July 12, 2024
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Reply from Howdens - Newcastle

Good morning, Thanks so much for leaving this 5* review! That is great news. We hope to see you again soon. Have a great day.

Rated 5 out of 5 stars

Helpful staff

July 12, 2024
Howdens - Newcastle logo

Reply from Howdens - Newcastle

Good morning, Thank you for leaving this 5* rating. Take care and have a lovely day.

Rated 5 out of 5 stars

Simply excellent from start to finish.

From Dave who opened the account for us to the guys in the warehouse the service has been excellent. Extremely friendly and helpful everyone of them.
The quality of the doors was better than expected such good value for money.
Brilliant staff and brilliant products.

July 2, 2024
Howdens - Newcastle logo

Reply from Howdens - Newcastle

Good afternoon. Thanks for reviewing our Howdens - Newcastle depot. We hope to see you again soon! Have a great day.

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