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Howdens - Newton Aycliffe Reviews 45

TrustScore 4.5 out of 5

4.7

Unit 1, Beaumont Square, Aycliffe Business Park, DL5 6XN Newton Aycliffe, North East, GB


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See what reviewers are saying

Rated 5 out of 5 stars

Staff went above and beyond in our search for the right internal doors. Friendly and very helpful.

Company replied

Rated 5 out of 5 stars

Purchased a kitchen and accessories. Absolutely brilliant service from start to finish

Company replied

Rated 5 out of 5 stars

Your service representative, had the knowledge and skills advise me on the products I required, Great service.

Company replied

Rated 5 out of 5 stars

Fantastic customer service very helpful thank you to all at the newton aycliffe branch 5star would highly recommend

Company replied


Company details

  1. Kitchen Supply Store
  2. Bedroom Furniture Store
  3. Door Supplier
  4. Flooring Store
  5. Kitchen Furniture Store

Written by the company

The UK's No. 1 Trade Kitchen Supplier.

The UK’s largest manufacturer and supplier of fitted kitchens, appliances, and joinery products.

Written by the company

'UK's Number 1 Trade Kitchen Supplier' - Fitted bedrooms, doors, joinery, and hardware - everything you need to complete the job, plus projects around the home including flooring, skirting and architrave, stairs and stair parts. Over 850 local depots, local stock, ready to go. UK manufactured cabinetry with a 25-year guarantee. Trusted trade quality - everything we make is tested in our FIRA Gold-Accredited lab - the only one of its standard in the world, Free home survey and design service, work with the trade to create a space that is right on quality, price, and style.
Available Through the Trade
Anyone can have a Howdens kitchen, bedroom or doors, joinery and flooring products, when they are installed with the expertise of the trade. Howdens only sell to the trade, to provide products and a service you can trust. The trade has the skills and experience to complete the whole job, including complex tasks like moving utilities, services and walls and fitting to awkward angles. Local trades also have the best knowledge of local homes and building practices, helping a project run smoothly. Howdens work with the trade to customize their products for non-standard fits at the best price, supported by exclusive trade prices. The Trade add value to your home.
Click & Collect
Howdens trade customers can see their confidential trade prices across thousands of products, add items to a project list, and send their order request straight to their local depot. Whether planning ahead or ordering on the go, Click & Collect is designed to save the trade time on site. Download our Trade App to make collecting products easier. Check local depot stock, build and manage orders, and get in and out of the depot quickly, when it suits your working day. With 24/7 access to your Online Trade Account, you can view live trade prices, order items for collection with Anytime Ordering, manage invoices and payments, track your account balance, and stay in control of your projects from start to finish.
Howdens Expo
Visit Howdens Expo showrooms in Raunds or Howden, to explore their largest collections of kitchens and bedrooms on display, as well as everything you need to complete the job, including sinks, taps, worktops and appliances. Get help and personalized advice from their expert team, see product details up close and find the right solution for your project. You can also view their showrooms online through their Virtual Expo.
Fitted Kitchens
Explore their wide range of high-quality fitted kitchens, from classic styles to contemporary handle less designs, available in a variety of colours and finishes. Their kitchen cupboard doors are designed to provide style and durability, making the kitchen a functional and striking centerpiece for the home.
Joinery
Anyone can have Howdens doors, joinery, and flooring products when they are installed with the expertise of the trade. Visit your local depot to get started and transform a home with joinery products, including skirting and architrave, stair parts, stair cladding, stair winder boxes and flights, decorative mouldings and wall panelling, door casings and linings and loft access and boards, suitable for renovations and new-build projects. Products are available from local stock, with solutions for every budget.
Fitted Bedrooms
Our Bedrooms Mean Business. Organize and optimize space with a wide choice of designs, colours, cabinet sizes, and storage accessories for every space and budget. Make the most of the space you have with flexible fitted bedroom solutions that utilize redundant areas such as corners and alcoves or create a bespoke walk-in wardrobe or dressing room. Sliding door options also mean fitted bedrooms work in even the smallest of rooms. With a wide choice of fitted bedroom ranges and dozens of accessories to personalize your space, Howdens' designers have the expertise to bring your ideas to life.
Template & Fit
Precise and personalized – every detail of your Howdens quartz worktop, Howdens acrylic worktop, or Dekton stone worktop, is chosen by you and expertly created by us. Choose your surface, specify the features, and we will measure, make, and fit it in just 5 working days from template to fit. Our surfaces are created from high-end materials by our expert team, making them a lasting statement in your home.

Contact info

  • Unit 1, Beaumont Square, Aycliffe Business Park, DL5 6XN, Newton Aycliffe, North East, United Kingdom

  • 01325 202 300

4.7

Excellent

TrustScore 4.5 out of 5

45 reviews

5-star
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Rated 5 out of 5 stars

Oak doors

Staff went above and beyond in our search for the right internal doors. Friendly and very helpful.

February 23, 2026
Howdens - Newton Aycliffe logo

Reply from Howdens - Newton Aycliffe

Good morning, It's great to read your comments. Take care and have a lovely day, Alexandra

Rated 5 out of 5 stars

Quality products at trade price

Quality products at trade price, very helpful staff.

October 2, 2025
Howdens - Newton Aycliffe logo

Reply from Howdens - Newton Aycliffe

Hello Trevor,

Thank you for your kind words and for highlighting the quality of our products.

Best wishes, Alexandra

Rated 5 out of 5 stars
Howdens - Newton Aycliffe logo

Reply from Howdens - Newton Aycliffe

Hello D Warren,

Thank you for your kind words and for taking the time to share your experience. We're delighted to hear that you found our service helpful.

Best wishes,

Rated 5 out of 5 stars

Fantastic customer service very helpful…

Fantastic customer service very helpful thank you to all at the newton aycliffe branch 5star would highly recommend

July 8, 2025
Howdens - Newton Aycliffe logo

Reply from Howdens - Newton Aycliffe

Hello Jason,

Thank you for your kind words and for recommending our Newton Aycliffe branch. We're delighted to hear that you had a fantastic experience with our customer service.

Best wishes!

Rated 5 out of 5 stars

Great reception

Great reception, and service,can't be more helpful, thank you

June 19, 2025
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Reply from Howdens - Newton Aycliffe

Hello Colin, good morning

Thank you for your kind words and for taking the time to leave us a review. We're delighted to hear that you had a positive experience with our reception and service.

Best wishes,

Rated 5 out of 5 stars

Your service representative

Your service representative, had the knowledge and skills advise me on the products I required,
Great service.

March 21, 2025
Howdens - Newton Aycliffe logo

Reply from Howdens - Newton Aycliffe

Hello Chris, good morning

Thank you for your kind review and for highlighting the expertise of our service representative. We're pleased to hear that you received the guidance you needed for your products.

Best wishes,

Rated 5 out of 5 stars

Excellent staff

Excellent staff, always there to help.

October 5, 2024
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Reply from Howdens - Newton Aycliffe

Good morning Roy, I am sure the team will be pleased to read your kind words! We hope to see you again soon.

Rated 5 out of 5 stars

Excellent service as always

Excellent service as always

February 2, 2024
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Reply from Howdens - Newton Aycliffe

Good afternoon Michael, thanks so much for leaving this 5* review! That is great news. We hope to see you again soon. Best wishes. Alan.

Rated 5 out of 5 stars

First class service from Howdens in…

First class service from Howdens in Newton Aycliffe very professional and efficient knowledgeable staff

January 18, 2024
Howdens - Newton Aycliffe logo

Reply from Howdens - Newton Aycliffe

Hi, Thanks for leaving this positive review. Have a lovely day! Tash.

Rated 5 out of 5 stars

Good service

Good service, good price and always good quality

October 28, 2023
Howdens - Newton Aycliffe logo

Reply from Howdens - Newton Aycliffe

Hi, Thanks for leaving this positive review. Have a lovely day! Tash.

Rated 1 out of 5 stars

Rediculous company to deal with

Don’t care , couldn’t give a toss about their customers …. Avoid at all costs

August 11, 2023
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Reply from Howdens - Newton Aycliffe

Sorry to hear you have been disappointed by your experience with the Newton Aycliffe depot. We would be keen to hear more detail on the issues you have experienced so that we can share this with the relevant teams internally. If you would like to provide any further details regarding this matter, please email reviews@howdens.com.

Rated 3 out of 5 stars

On line ordering

I have been encouraged in the past to use the on line ordering portal, however the materials ordered were not at the depot on the requested date! I was informed that it’s best to phone up as no one looks at the portal (what’s the point of having it if no one looks?). This caused a problem as I had the job booked in and had to rearrange it for a later date making me look unreliable, not impressed to say the least.

April 18, 2023
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Reply from Howdens - Newton Aycliffe

Thank you for bringing this to our attention, Richard. Please be assured we will raise your comments with the Newton Aycliffe depot for their acknowledgment and clarity on the situation.

Rated 3 out of 5 stars

Flat Pack Kitchen Unit Replacement

Bought 1 flat pack kitchen replacement, B & Qs price £48, Howdens price £73.69, pretty much the same, but considerably dearer, went back in a week later and got another 600mm unit, exactly the same, with an additional 300mm base unit for £69.82
Explain that one, hardly good value, when the prices different that much. But needed the unit, and couldn't be bothered going to B & Q, may have to re consider.

February 18, 2023
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Reply from Howdens - Newton Aycliffe

Thank you for your feedback. We have shared your comments with the Newton Aycliffe depot for their acknowledgment and clarity on the matter.

Rated 2 out of 5 stars

Tried charging us over £100 more than…

Tried charging us over £100 more than we were originally quoted.
Was rude and grumpy when we pointed this out!
Items were meant to come in next day but actually took longer. Had to return to store twice as all items didn’t arrive.
Put us off ordering all our new doors, skirting and new utility room from tjis store

November 30, 2022
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Reply from Howdens - Newton Aycliffe

Thank you for bringing this matter to our attention. Please be assured we will raise your comments with the Newton Aycliffe depot for their acknowledgment. It would be helpful if you could email us with your contact details, account number, and confirmation of the depot in question to reviews@howdens.com so that we can help further.

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