Banner for Howdens - Northallerton

Howdens - Northallerton Reviews 52

TrustScore 4.5 out of 5

4.3

16 Standard Way, Standard Way Business Park, Northallerton, DL6 2XE North Yorkshire, North East, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Had to visit Howdens in Northallerton today after a bit of an issue that was left by our joiner. We were welcomed by a lady called Tracy Walton. Her knowledge, kindness and understanding of our situat... See more

Company replied

Rated 3 out of 5 stars

You lost customer information numerous times. Slow at responding and replying and I have to phone up for a response.

Company replied

Rated 5 out of 5 stars

Friendly & very helpful staff. Showroom including toilets well kept. Only small observation was no chair for customer to sit on, especially as I am disabled.

Company replied

Rated 5 out of 5 stars

All the staff are super helpful and always ring to ensure I'm happy with any purchases before they go onto my account. They also have decent local events/ specials on and are always in communication w... See more

Company replied


Company details

  1. Kitchen Supply Store
  2. Bedroom Furniture Store
  3. Door Supplier
  4. Flooring Store
  5. Kitchen Furniture Store

Written by the company

The UK's No. 1 Trade Kitchen Supplier.

The UK’s largest manufacturer and supplier of fitted kitchens, appliances, and joinery products.

Written by the company

'UK's Number 1 Trade Kitchen Supplier' - Fitted bedrooms, doors, joinery, and hardware - everything you need to complete the job, plus projects around the home including flooring, skirting and architrave, stairs and stair parts. Over 850 local depots, local stock, ready to go. UK manufactured cabinetry with a 25-year guarantee. Trusted trade quality - everything we make is tested in our FIRA Gold-Accredited lab - the only one of its standard in the world, Free home survey and design service, work with the trade to create a space that is right on quality, price, and style.
Available Through the Trade
Anyone can have a Howdens kitchen, bedroom or doors, joinery and flooring products, when they are installed with the expertise of the trade. Howdens only sell to the trade, to provide products and a service you can trust. The trade has the skills and experience to complete the whole job, including complex tasks like moving utilities, services and walls and fitting to awkward angles. Local trades also have the best knowledge of local homes and building practices, helping a project run smoothly. Howdens work with the trade to customize their products for non-standard fits at the best price, supported by exclusive trade prices. The Trade add value to your home.
Click & Collect
Howdens trade customers can see their confidential trade prices across thousands of products, add items to a project list, and send their order request straight to their local depot. Whether planning ahead or ordering on the go, Click & Collect is designed to save the trade time on site. Download our Trade App to make collecting products easier. Check local depot stock, build and manage orders, and get in and out of the depot quickly, when it suits your working day. With 24/7 access to your Online Trade Account, you can view live trade prices, order items for collection with Anytime Ordering, manage invoices and payments, track your account balance, and stay in control of your projects from start to finish.
Howdens Expo
Visit Howdens Expo showrooms in Raunds or Howden, to explore their largest collections of kitchens and bedrooms on display, as well as everything you need to complete the job, including sinks, taps, worktops and appliances. Get help and personalized advice from their expert team, see product details up close and find the right solution for your project. You can also view their showrooms online through their Virtual Expo.
Fitted Kitchens
Explore their wide range of high-quality fitted kitchens, from classic styles to contemporary handle less designs, available in a variety of colours and finishes. Their kitchen cupboard doors are designed to provide style and durability, making the kitchen a functional and striking centerpiece for the home.
Joinery
Anyone can have Howdens doors, joinery, and flooring products when they are installed with the expertise of the trade. Visit your local depot to get started and transform a home with joinery products, including skirting and architrave, stair parts, stair cladding, stair winder boxes and flights, decorative mouldings and wall panelling, door casings and linings and loft access and boards, suitable for renovations and new-build projects. Products are available from local stock, with solutions for every budget.
Fitted Bedrooms
Our Bedrooms Mean Business. Organize and optimize space with a wide choice of designs, colours, cabinet sizes, and storage accessories for every space and budget. Make the most of the space you have with flexible fitted bedroom solutions that utilize redundant areas such as corners and alcoves or create a bespoke walk-in wardrobe or dressing room. Sliding door options also mean fitted bedrooms work in even the smallest of rooms. With a wide choice of fitted bedroom ranges and dozens of accessories to personalize your space, Howdens' designers have the expertise to bring your ideas to life.
Template & Fit
Precise and personalized – every detail of your Howdens quartz worktop, Howdens acrylic worktop, or Dekton stone worktop, is chosen by you and expertly created by us. Choose your surface, specify the features, and we will measure, make, and fit it in just 5 working days from template to fit. Our surfaces are created from high-end materials by our expert team, making them a lasting statement in your home.

Contact info

  • 16 Standard Way, Standard Way Business Park, Northallerton, DL6 2XE, North Yorkshire, North East, United Kingdom

  • 01609 781 192

4.3

Excellent

TrustScore 4.5 out of 5

52 reviews

5-star
4-star
3-star
2-star
1-star

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

You lost customer information numerous…

You lost customer information numerous times. Slow at responding and replying and I have to phone up for a response.

September 8, 2025
Howdens - Northallerton logo

Reply from Howdens - Northallerton

Thank you for your feedback. Please rest assured we will share your comments internally. Please can you provide some contact details regarding this matter to the email reviews@howdens.com so that the relevant team can get in touch.

Rated 5 out of 5 stars

The friendliest of the staff and how…

The friendliest of the staff and how knowledgeable they all were. Would certainly recommend Howdens to anyone.

October 9, 2025
Howdens - Northallerton logo

Reply from Howdens - Northallerton

Good morning, We are so pleased to read your positive comments, thanks for leaving such a great review. All the best, Alexandra

Rated 5 out of 5 stars

Friendly & very helpful staff

Friendly & very helpful staff. Showroom including toilets well kept. Only small observation was no chair for customer to sit on, especially as I am disabled.

August 1, 2025
Howdens - Northallerton logo

Reply from Howdens - Northallerton

Good afternoon, Thanks for reviewing our Howdens - Northallerton depot. Have a great day.

Rated 5 out of 5 stars

Staff very helpfu

February 24, 2025
Howdens - Northallerton logo

Reply from Howdens - Northallerton

Hello Paul, good morning.

Thank you for your kind review and for highlighting our helpful staff at Howdens - Northallerton. If you have any further feedback or need assistance, please feel free to reach out.

Best wishes, and have a lovely day.

Rated 5 out of 5 stars

Praise for Howdens Northallerton Kaitlyn

I can’t praise Kaitlyn enough she has been so helpful in designing my kitchen. A picture of what my kitchen will look like has been printed off for me just need to wait for my kitchen to be fitted. A big thank you Kaitlyn for all your help

December 12, 2024
Unprompted review
Howdens - Northallerton logo

Reply from Howdens - Northallerton

Good afternoon, we are so pleased to read your positive comments, thanks for leaving such a great review. Have a great day.

Rated 1 out of 5 stars

False/Misleading Advert offering free bottle of prosecco

Advert offering free bottle of prosecco when you book in for measure and design for kitchen. It failed to say Howdens will keep you waiting over 3 weeks for the kitchen design, with zero communication. Then refuse to honour the offer unless you pay a £200 deposit. Must have their own unique definition of 'free'.
Provide a 'non sensical' quote and fail to mention you're entitled to a free appliance.
Refuse to measure the bedroom without a second appointment.
When issues are raised with the manager he says he'll phone back but fails to do so.
Head office are not proactive in following up feedback, nor are they in the slightest bit concerned by the misleading advertisement or absence of itemised costs in quote. Happy to readily agree there is a lack of transparency in how Howdens operate.

It is said that company ethics start with the senior management and permeate through the ranks. The poor standards of conduct in Howdens appear to be well trodden in.

July 13, 2024
Unprompted review
Howdens - Northallerton logo

Reply from Howdens - Northallerton

We're sorry you have been disappointed by your experience, Gill. Please be assured we will share your feedback internally. Could you please email reviews@howdens.com with your contact details so we can investigate this further?

Rated 5 out of 5 stars

Trug

Nice pleasant reminder delivered to home

February 15, 2024
Howdens - Northallerton logo

Reply from Howdens - Northallerton

Good morning Rodney. Thank you for your great feedback. All the best, Camille.

Rated 5 out of 5 stars

Friendly staff and good service

Friendly staff and good service, and reliable delivery

September 29, 2023
Howdens - Northallerton logo

Reply from Howdens - Northallerton

Hi, Thanks for leaving this positive review. Have a lovely day! Tash.

Rated 5 out of 5 stars

Once again I received great service and…

Once again I received great service and the helpful and communicative staff ensured my order albeit small arrived promptly. Once again this customer is happy -thankyou

October 5, 2023
Howdens - Northallerton logo

Reply from Howdens - Northallerton

Hi, Thanks for leaving this 5 star review for the Howdens - Northallerton depot! All the best, Tash.

Rated 5 out of 5 stars

I needed tap cartridges for an old…

I needed tap cartridges for an old mixer tap model. Howdens Northallerton did a great job of sourcing what I needed and kept me regularly informed.

September 18, 2023
Unprompted review
Howdens - Northallerton logo

Reply from Howdens - Northallerton

Hi, Thanks for leaving this 5 star review for the Howdens - Northallerton depot! Best wishes, Tash

Rated 5 out of 5 stars

Howdens Northallerton

I needed a replacement facia for my dishwasher which was under warranty but the colour had been discontinued. Although they were no longer available through Howdens the lady I spoke to (at Northallerton) who was called Tracy went the extra mile to help me and gave me some alternative options of finding the colour or nearest too that I needed. Her customer service was exceptional and I appreciated her professionalism. Thank you Tracy

September 6, 2023
Unprompted review
Howdens - Northallerton logo

Reply from Howdens - Northallerton

Hi, Thanks for leaving this 5 star review for the Howdens - Northallerton depot! Have a lovely day! Tash.

Rated 5 out of 5 stars

everything delivered on time and quick…

everything delivered on time and quick and easy process for our new kitchen

August 4, 2023
Howdens - Northallerton logo

Reply from Howdens - Northallerton

Hi, Thanks for leaving this 5 star review for the Howdens - Northallerton depot! Have a lovely day! Tash.

Rated 5 out of 5 stars

Exceptional customer service

Had to visit Howdens in Northallerton today after a bit of an issue that was left by our joiner. We were welcomed by a lady called Tracy Walton. Her knowledge, kindness and understanding of our situation was amazing. She sorted everything out, gave us tips, even gave our kids an ice pole each. An absolute credit to the company.

August 18, 2023
Unprompted review
Howdens - Northallerton logo

Reply from Howdens - Northallerton

Hi, Thanks for leaving this 5 star review for the Howdens - Northallerton depot! Have a lovely day! Tash.

Rated 5 out of 5 stars

We dealt with Trevor and Lee both of…

We dealt with Trevor and Lee both of whom were very patient and helpful and went above and beyond their roles - very happy customers

May 2, 2023
Howdens - Northallerton logo

Reply from Howdens - Northallerton

Hi, Thanks for leaving this 5 star review for the Howdens - Northallerton depot! All the best, Tash.

Rated 5 out of 5 stars

All the staff are super helpful and…

All the staff are super helpful and always ring to ensure I'm happy with any purchases before they go onto my account. They also have decent local events/ specials on and are always in communication with myself about new products and deals

March 18, 2023
Howdens - Northallerton logo

Reply from Howdens - Northallerton

Hi, Thanks for leaving this 5 star review for the Howdens - Northallerton depot! Best wishes, Tash

Rated 5 out of 5 stars

Friendly and efficient staff

Friendly and efficient staff, product I needed was in stock and a good price.
Great service! Thanks

March 3, 2023
Howdens - Northallerton logo

Reply from Howdens - Northallerton

Hi, Thanks for leaving this 5 star review for the Howdens - Northallerton depot! Have a lovely day! Tash.

Rated 5 out of 5 stars

Great thks

Great thks, as always

January 12, 2023
Howdens - Northallerton logo

Reply from Howdens - Northallerton

Hi, Thanks for leaving this positive review. Have a lovely day! Tash.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look