Howdens - Orpington Reviews 

Great service as always 👏

Great help on the design and supplying the materials on time,Great products.
Dealing with any issues promptly,

We were recently passing through Orpington and because we were close to their Howdens branch and we were in the beginning stages of replacing our floor we decided to stop in on a whim to take a look at their LVT options. I'm so glad we did as the customer service has been nothing short of exceptional. We had the great pleasure of interacting with James Glover and he couldn't have been more helpful. He is a true credit to Howdens and went above and beyond to help us all the way through the process. Aside from being incredibly nice and professional, you can tell that he genuinely cares about the customer experience and truly wants to make things as easy as possible for everyone he deals with. Renovation is always a bit stressful so when you are fortunate enough to interact with people like James and all of the fantastic staff at Howdens in Orpington, it goes a long way to alleviate some of that stress! Special mention must also go to the wonderful and charming Monica who has also been so helpful and friendly and went the extra mile to help us solve a last minute conundrum we were faced with! For us, James and Monica have set the benchmark for customer service and deserve recognition for the fantastic work that they do. Thanks so much from Jess and Ian!

Very helpful, very knowledgeable staff and very good prices

Having searched for a new kitchen Howdens were by far the best product and customer service. Gurpinder helped and gave me loads of ideas for my dream kitchen. Her advice and knowledge made my decision so much easier. From start to finish the whole experience was fantastic. I would definitely recommend.

James Carpenter is absolutely first class in his knowledge and assistance. A wonderful service from him and there should be many JC in the company. Thank you for the help.
Do not hesitate to ask him anything that you are unsure about

From start to finish we have had very good service especially from Gurpinder who has helped us throughout the buying process. G has been extremely helpful and friendly and has dealt with any issues promptly. We now enjoy a very nice Kitchen, Thank you.

From February to August, we had the pleasure of designing and installing our new kitchen with Gurpinder's help. From the beginning to the end of the project, G provided outstanding service. She listened carefully to our needs and ideas, offering valuable advice and exploring every option with us patiently. Her expertise and warm approach made the entire process smooth and enjoyable. G truly exceeded our expectations, and we would gladly choose Howdens in Orpington for any future projects. A sincere thank you, G, for all your invaluable support!

Gapinder at Orpington Howdens ,designer was so helpful , I'm a fitter ,The worktops I had needed to be deeper for services, so came on site the next day and agreed , nothing was charged for the 900mm tops , and they arrived with the main order in time ,
And communication is 100% not forgetting a thing

Jamie & James provide an excellent customer service, I used to shop in B&Q, Selco and other brunches but the level of customer service received at Howdens are next level.

Will do all my shopping here moving forward are James and Jamie really do care and support all customer.

G from the Orpington Howdens came to plan our kitchen. I could not of aked for a more pleasant and professional lady. Nothing has been too much trouble, she has talked me through every last detail and changed things to get the very best for my kitchen. Our builders got behind and she has been very helpful rearranging our delivery date. I would highly recommend the service.

Orpington Branch - I cannot fault the experience I had, great service from start to finish. Especially the personal attentive service from Alex Ellis. Kitchen looks amazing, customer incredibly happy!

Alex Ellis of Orpington Howdens assisted our building project, providing complete kitchen for 2x new build/conversion houses. Items included engineered stone flooring and floorboards, sorting and architraves and doors. He was extremely helpful from start to finish. The project took a total of 3 years to complete and we had to change contractors half way through. He was extremely helpful throughout. Even without contact for a good 6-9 months, we managed to pick up where we left off when the project restarted. To keep up the level of customer service over 3 years is excellent work! Thanks Alex! No doubt, I’ll be using yourselves again! Great Job!! 👍

Had a couple of issues with a client and the kitchen Artem and the team at Howdens Orpington were incredibly helpful and provided a great service highly recommend this branch and team

An excellent service from start to finish. Our designer was G and as other reviews have said, she is superb and extremely knowledgable about the products, and what will work in the space. From the initial home visit and measuring up, she listened to our requirements and wishes, but also importantly offered ideas and helpful suggestions throughout. At no point did we feel it was a sales exercise and it wasn’t at all pushy. Any communications we had via email and on the phone were dealt with promptly and clearly. Aside from her expertise, she’s just a really nice down to earth, honest person to deal with!

Our builder had also worked with her many times before and said that she and Howdens Orpington were great to work with. G was in contact with our builder to solve a few challenges specific to my kitchen and supply some extra panels for him to work with.

We also spoke with the manager on occasion who was also very personable and helped us with a few decisions. Everyone we met at Howdens Orpington seemed helpful, pleasant to deal with.

The service didn’t stop at the sales, everything was all delivered correctly and when a couple of items arrived damaged (inevitable that might happen) they were replaced quickly with no hassle. G was always available throughout the process and checked in at the end to make sure we were happy with everything….and it was - we are so happy with our new Howdens kitchen.

Based on our excellent experience I can definitely recommend Howdens Orpington.

If I could leave no star I would. Still no reply or contact from previous review left on 5th May. More errors since and zero accountability from the staff at the branch. James made another error today and resulted in me having to go back to alternative branch twice with zero resolution made. I would have never purchased my kitchen from this company had I known what I know now. Paint is terrible on the doors and the manager told us we are not the only ones to complain and what would he like us to do about it. Amazing sales and customer service training!

I recently renovated my kitchen and was so pleased with the results I then renovated my utility/boot room. G at the Orpington shop was so helpful and spent time with me making changes until I got everything as I wanted it. I was not rushed at all. I will start on my new closets next. Thank you G!

Excellent guidance and support from Gurpinder at the Orpington branch ..

Everything went smoothly from the initial home visit through to supporting our fitter with a couple of changes.

Very pleased with the units, especially the carousels, and the quartz worktop...

Gurpinder at Orpington is a delight. Second time of using her services in the space of 6 months. Efficient, knowledgeable and very helpful.

We are still attempting to resolve the issues that Howdens create each week for the last 4 weeks. Like other reviews on here there is no accountability, the after care customer service is the worst I have experienced with incorrect measurements from the start, damaged and poor quality items turning up ,
Constantly chasing for answers and on occasions responses like “what do you want me to do about it “ with an attitude tone has added to me wishing I had chosen another supplier. I am sure nothing will change and they won’t act on this review to improve the experience for others so anyone reading this avoid this branch