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Howdens - Paddock Wood Reviews 46

TrustScore 4.5 out of 5

4.7

Transfesa Road, Paddock Wood, TN12 6UT Kent, South East, GB


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Rated 5 out of 5 stars

Dealing with Paul at Paddock Wood has been a great experience. He has been Professional, helpful and he has advised me along the way to deliver a successful kitchen design solution. I will definitely... See more

Company replied

Rated 5 out of 5 stars

Great quality kitchens and great designers. Additionally Becky at Paddock Wood branch has helped me with some aftersales care and she was absolutely fantastic! She was so attentive and professiona... See more

Company replied

Rated 4 out of 5 stars

Discussion on units required very helpful. Delivery was exactly as agreed.All staff very helpful. My only criticism is the way invoices are shown with only net prices including any special offers an... See more

Company replied

Rated 5 out of 5 stars

Ollie & Paul have been fantastic throughout! Paul came out to measure up and design the kitchen - from which there was not a single change, Ollie then organised delivery (quickly) and was on hand to... See more

Company replied


Company details

  1. Kitchen Supply Store
  2. Bedroom Furniture Store
  3. Door Supplier
  4. Flooring Store
  5. Kitchen Furniture Store

Written by the company

The UK's No. 1 Trade Kitchen Supplier.

The UK’s largest manufacturer and supplier of fitted kitchens, appliances, and joinery products.

Written by the company

'UK's Number 1 Trade Kitchen Supplier' - Fitted bedrooms, doors, joinery, and hardware - everything you need to complete the job, plus projects around the home including flooring, skirting and architrave, stairs and stair parts. Over 850 local depots, local stock, ready to go. UK manufactured cabinetry with a 25-year guarantee. Trusted trade quality - everything we make is tested in our FIRA Gold-Accredited lab - the only one of its standard in the world, Free home survey and design service, work with the trade to create a space that is right on quality, price, and style.
Available Through the Trade
Anyone can have a Howdens kitchen, bedroom or doors, joinery and flooring products, when they are installed with the expertise of the trade. Howdens only sell to the trade, to provide products and a service you can trust. The trade has the skills and experience to complete the whole job, including complex tasks like moving utilities, services and walls and fitting to awkward angles. Local trades also have the best knowledge of local homes and building practices, helping a project run smoothly. Howdens work with the trade to customize their products for non-standard fits at the best price, supported by exclusive trade prices. The Trade add value to your home.
Click & Collect
Howdens trade customers can see their confidential trade prices across thousands of products, add items to a project list, and send their order request straight to their local depot. Whether planning ahead or ordering on the go, Click & Collect is designed to save the trade time on site. Download our Trade App to make collecting products easier. Check local depot stock, build and manage orders, and get in and out of the depot quickly, when it suits your working day. With 24/7 access to your Online Trade Account, you can view live trade prices, order items for collection with Anytime Ordering, manage invoices and payments, track your account balance, and stay in control of your projects from start to finish.
Howdens Expo
Visit Howdens Expo showrooms in Raunds or Howden, to explore their largest collections of kitchens and bedrooms on display, as well as everything you need to complete the job, including sinks, taps, worktops and appliances. Get help and personalized advice from their expert team, see product details up close and find the right solution for your project. You can also view their showrooms online through their Virtual Expo.
Fitted Kitchens
Explore their wide range of high-quality fitted kitchens, from classic styles to contemporary handle less designs, available in a variety of colours and finishes. Their kitchen cupboard doors are designed to provide style and durability, making the kitchen a functional and striking centerpiece for the home.
Joinery
Anyone can have Howdens doors, joinery, and flooring products when they are installed with the expertise of the trade. Visit your local depot to get started and transform a home with joinery products, including skirting and architrave, stair parts, stair cladding, stair winder boxes and flights, decorative mouldings and wall panelling, door casings and linings and loft access and boards, suitable for renovations and new-build projects. Products are available from local stock, with solutions for every budget.
Fitted Bedrooms
Our Bedrooms Mean Business. Organize and optimize space with a wide choice of designs, colours, cabinet sizes, and storage accessories for every space and budget. Make the most of the space you have with flexible fitted bedroom solutions that utilize redundant areas such as corners and alcoves or create a bespoke walk-in wardrobe or dressing room. Sliding door options also mean fitted bedrooms work in even the smallest of rooms. With a wide choice of fitted bedroom ranges and dozens of accessories to personalize your space, Howdens' designers have the expertise to bring your ideas to life.
Template & Fit
Precise and personalized – every detail of your Howdens quartz worktop, Howdens acrylic worktop, or Dekton stone worktop, is chosen by you and expertly created by us. Choose your surface, specify the features, and we will measure, make, and fit it in just 5 working days from template to fit. Our surfaces are created from high-end materials by our expert team, making them a lasting statement in your home.

Contact info

  • Transfesa Road, Paddock Wood, TN12 6UT, Kent, South East, United Kingdom

  • 01892 202 200

4.7

Excellent

TrustScore 4.5 out of 5

46 reviews

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Rated 5 out of 5 stars

Great service from the team in…

Great service from the team in paddock wood.

April 13, 2026
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Reply from Howdens - Paddock Wood

Hello PKF CARPENTRY, It's great to hear that you had such a positive experience. Have a great day, Alexandra

Rated 5 out of 5 stars

Great service

Paul, Nikki and the team at paddock wood are great and friendly. Lovely welcome on opening the account and friendly every time I walk on. I Had a job to get done over the weekend and the team pulled out the bits they had in stock so we could get going and picked up the rest the following day.

February 12, 2026
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Reply from Howdens - Paddock Wood

Good afternoon, Thank you for the positive review, that is great to hear! Have a great day, Alexandra

Rated 5 out of 5 stars

Fantastic aftersales care!

Great quality kitchens and great designers.

Additionally Becky at Paddock Wood branch has helped me with some aftersales care and she was absolutely fantastic! She was so attentive and professional and has arranged for a replacement part to be sent out under warranty! Customer service at its finest. I can't thank her enough! I'd recommend Howdens not only for their great kitchens but also based on my interactions with Becky, for aftersales care also!

January 6, 2026
Unprompted review
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Reply from Howdens - Paddock Wood

Hello Jon,

Thank you for your kind words and for highlighting the excellent service provided.

Best wishes, Alexandra

Rated 5 out of 5 stars

Excellent staff…

Staff are always very welcoming and happy to help with any queries I have. They are always happy and knowledgeable.

September 4, 2025
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Reply from Howdens - Paddock Wood

Good morning, Thanks for reviewing our Howdens - Paddock Wood depot. Best wishes, Alexandra

Rated 5 out of 5 stars

very helpful staff

very helpful staff, very pleasant and give great customer service

April 7, 2025
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Reply from Howdens - Paddock Wood

Hello Ronald,

Thank you for your kind words and for taking the time to share your experience with our team. We're delighted to hear that you found our staff helpful and pleasant.

Best wishes,

Rated 5 out of 5 stars

Ollie & Paul have been fantastic…

Ollie & Paul have been fantastic throughout! Paul came out to measure up and design the kitchen - from which there was not a single change, Ollie then organised delivery (quickly) and was on hand to answer all questions. Whole process has been great, could not recommend Howdens - Paddock Wood more.

September 24, 2024
Unprompted review
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Reply from Howdens - Paddock Wood

Good afternoon Charlotte, thank you for your feedback on our Howdens - Paddock Wood depot. I am sure the team will be pleased to read your kind words! We hope to see you again soon, Have a lovely day!

Rated 5 out of 5 stars

Such a great customer service by all…

Such a great customer service by all warm hearted staff. It is a pleasure to do business with. Thank you all

October 5, 2024
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Reply from Howdens - Paddock Wood

Good morning Caner Candan, It's great to read your feedback regarding our service. I am sure the team will be pleased to read your kind words! All the best.

Rated 5 out of 5 stars

The customer service I receive is the first class

The customer service at this branch is outstanding—truly top-notch. Every interaction reflects their commitment to treating customers with first-class care and respect. If you're looking to upgrade your home, I highly recommend choosing this branch. They consistently prioritise the needs of their customers, making the entire experience seamless and pleasant

August 29, 2024
Unprompted review
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Reply from Howdens - Paddock Wood

Good morning, We are so pleased to read your positive comments, thanks for leaving such a great review. Have a great day.

Rated 5 out of 5 stars

Nikki is excellent and help me get out…

Nikki is excellent and help me get out some situation.

couldnt fault them

June 14, 2024
Unprompted review
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Reply from Howdens - Paddock Wood

Hello, Thanks so much for leaving this 5* review! That is great news. We hope to see you again soon. All the best.

Rated 5 out of 5 stars

New account

Very helpful and easy to set up an account

April 30, 2024
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Reply from Howdens - Paddock Wood

Hello Gary, It's great to read your feedback regarding our service. Take care and have a lovely day!

Rated 5 out of 5 stars

Kitchen refit

Exceptional service from Harrison and the team, the guidance and support were excellent when I had my kitchen renovated. No query was too small or silly to sort. The standard of products are great from the kitchen units to the appliances that Howdens supply. I also had the new LVT supplied and the process of choosing the correct one was made so easy because of Harrison’s customer service. Highly recommend using Howdens Paddock Wood.

January 19, 2024
Unprompted review
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Reply from Howdens - Paddock Wood

Hi, Thanks for leaving this 5 star review for the Howdens - Paddock Wood depot! Have a lovely day! Tash.

Rated 5 out of 5 stars

Great staff at the Paddock Wood…

Great staff at the Paddock Wood branch.Great knowledge of Howdens products.Makes our job easier.
Thank you.

November 21, 2023
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Reply from Howdens - Paddock Wood

Hi, Thanks for leaving this 5 star review for the Howdens - Paddock Wood depot! Have a lovely day! Tash.

Rated 5 out of 5 stars

I find that the staff at paddock wood…

I find that the staff at paddock wood branch can’t do enough for you.always there to help and advise you. Very professional.

November 4, 2023
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Reply from Howdens - Paddock Wood

Hi, Thanks for leaving this 5 star review for the Howdens - Paddock Wood depot! Have a lovely day! Tash.

Rated 4 out of 5 stars

kitchen upgrade…

Discussion on units required very helpful.
Delivery was exactly as agreed.All staff very helpful.
My only criticism is the way invoices are shown with only net prices including any special offers and not split showing gross price,then disc, then any special offer discounts separately.This however is a head office issue and not the fault of any depot.

October 20, 2023
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Reply from Howdens - Paddock Wood

Hi, Thank you for taking the time to leave this review. Best wishes, Tash

Rated 5 out of 5 stars

I visited the Paddock Wood branch to…

I visited the Paddock Wood branch to select a kitchen to be fitted in Cornwall. Paul Stace was very professional and extremely helpful and made the whole experience seamless. I would recommend anyone to go to this branch all the team are brilliant and nothing was too much trouble. Even during my second visit the service was once again exceptional.

Paul and his team are a real asset to Howdens.

September 15, 2023
Unprompted review
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Reply from Howdens - Paddock Wood

Hi, Thanks for leaving this 5 star review for the Howdens - Paddock Wood depot! Have a lovely day! Tash.

Rated 5 out of 5 stars

Howdens Paddock Wood

Ollie, Harry, Nikki and the team are excellent!! Always ready to go out of their way to help, keep you informed and up to date with what they are doing. Showroom is clean and tidy and no issues taking clients there. Can't fault what these guys are doing!!

September 26, 2023
Unprompted review
Howdens - Paddock Wood logo

Reply from Howdens - Paddock Wood

Hi, Thanks for leaving this 5 star review for the Howdens - Paddock Wood depot! Have a lovely day! Tash.

Rated 5 out of 5 stars

Howdens paddock wood

Just started are journey with looking for a kitchen, but I must say Nikki has been brilliant so far. So helpful and the detail to attention is fantastic. They go out there way to make sure everything is perfect.

July 10, 2023
Unprompted review
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Reply from Howdens - Paddock Wood

Hi, Thank you for leaving this 5* rating. Best wishes, Tash

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