Dealing with Paul at Paddock Wood has been a great experience. He has been Professional, helpful and he has advised me along the way to deliver a successful kitchen design solution. I will definitely... See more
Company replied

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Dealing with Paul at Paddock Wood has been a great experience. He has been Professional, helpful and he has advised me along the way to deliver a successful kitchen design solution. I will definitely... See more
Company replied
Great quality kitchens and great designers. Additionally Becky at Paddock Wood branch has helped me with some aftersales care and she was absolutely fantastic! She was so attentive and professiona... See more
Company replied
Discussion on units required very helpful. Delivery was exactly as agreed.All staff very helpful. My only criticism is the way invoices are shown with only net prices including any special offers an... See more
Company replied
Ollie & Paul have been fantastic throughout! Paul came out to measure up and design the kitchen - from which there was not a single change, Ollie then organised delivery (quickly) and was on hand to... See more
Company replied
The UK's No. 1 Trade Kitchen Supplier.
Written by the company
Transfesa Road, Paddock Wood, TN12 6UT, Kent, South East, United Kingdom
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Dealing with Paul at Paddock Wood has been a great experience. He has been Professional, helpful and he has advised me along the way to deliver a successful kitchen design solution. I will definitely be using Paul’s services again. Thank you

Reply from Howdens - Paddock Wood

Reply from Howdens - Paddock Wood
Paul, Nikki and the team at paddock wood are great and friendly. Lovely welcome on opening the account and friendly every time I walk on. I Had a job to get done over the weekend and the team pulled out the bits they had in stock so we could get going and picked up the rest the following day.

Reply from Howdens - Paddock Wood
Great quality kitchens and great designers.
Additionally Becky at Paddock Wood branch has helped me with some aftersales care and she was absolutely fantastic! She was so attentive and professional and has arranged for a replacement part to be sent out under warranty! Customer service at its finest. I can't thank her enough! I'd recommend Howdens not only for their great kitchens but also based on my interactions with Becky, for aftersales care also!

Reply from Howdens - Paddock Wood
Staff are always very welcoming and happy to help with any queries I have. They are always happy and knowledgeable.

Reply from Howdens - Paddock Wood

Reply from Howdens - Paddock Wood
Ollie & Paul have been fantastic throughout! Paul came out to measure up and design the kitchen - from which there was not a single change, Ollie then organised delivery (quickly) and was on hand to answer all questions. Whole process has been great, could not recommend Howdens - Paddock Wood more.

Reply from Howdens - Paddock Wood
Such a great customer service by all warm hearted staff. It is a pleasure to do business with. Thank you all

Reply from Howdens - Paddock Wood
The customer service at this branch is outstanding—truly top-notch. Every interaction reflects their commitment to treating customers with first-class care and respect. If you're looking to upgrade your home, I highly recommend choosing this branch. They consistently prioritise the needs of their customers, making the entire experience seamless and pleasant

Reply from Howdens - Paddock Wood
Nikki is excellent and help me get out some situation.
couldnt fault them

Reply from Howdens - Paddock Wood
Nothing too much trouble kind and attentive product looks good very good design taking into account my back issue

Reply from Howdens - Paddock Wood

Reply from Howdens - Paddock Wood
Exceptional service from Harrison and the team, the guidance and support were excellent when I had my kitchen renovated. No query was too small or silly to sort. The standard of products are great from the kitchen units to the appliances that Howdens supply. I also had the new LVT supplied and the process of choosing the correct one was made so easy because of Harrison’s customer service. Highly recommend using Howdens Paddock Wood.

Reply from Howdens - Paddock Wood
Great staff at the Paddock Wood branch.Great knowledge of Howdens products.Makes our job easier.
Thank you.

Reply from Howdens - Paddock Wood
I find that the staff at paddock wood branch can’t do enough for you.always there to help and advise you. Very professional.

Reply from Howdens - Paddock Wood
Discussion on units required very helpful.
Delivery was exactly as agreed.All staff very helpful.
My only criticism is the way invoices are shown with only net prices including any special offers and not split showing gross price,then disc, then any special offer discounts separately.This however is a head office issue and not the fault of any depot.

Reply from Howdens - Paddock Wood
I visited the Paddock Wood branch to select a kitchen to be fitted in Cornwall. Paul Stace was very professional and extremely helpful and made the whole experience seamless. I would recommend anyone to go to this branch all the team are brilliant and nothing was too much trouble. Even during my second visit the service was once again exceptional.
Paul and his team are a real asset to Howdens.

Reply from Howdens - Paddock Wood
Ollie, Harry, Nikki and the team are excellent!! Always ready to go out of their way to help, keep you informed and up to date with what they are doing. Showroom is clean and tidy and no issues taking clients there. Can't fault what these guys are doing!!

Reply from Howdens - Paddock Wood
Just started are journey with looking for a kitchen, but I must say Nikki has been brilliant so far. So helpful and the detail to attention is fantastic. They go out there way to make sure everything is perfect.

Reply from Howdens - Paddock Wood
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.