Howdens - Paisley Reviews 58

Collected two wardrobe doors . Rollers were broken off top door runner. Told to return for replacement .on arriving was quizzed by manager who stated " i will have to take this to head office." No apology. Went back to job opened second door entire roller clip was missing . Called and was told they had no replacements and would have to order door in 3 days time. Ended up sourcing clip myself. TAKE THAT UP WITH HEAD OFFICE.

Support from staff to find correct ityem and also options - informative and friendly service received by all staff involved in my query/purchase

Very knowledgeable people at Howdens super polite always eager to help. Irritable problems are always ironed out early on and nothing is too much trouble.
I honestly try not to use anyone else for joinery related jobs and especially kitchens.

I’m owed £1600, but Howdens is only returning £1,000.

Ordered two wardrobes and a boot room. The depth of the boot room cabinets would never work in the space without being cut.

Update, after this review and some negotiation. Howdens have agreed to my refund amount. Obviously your experience will vary.

Wardrobes had to be redelivered twice. Still missing parts. Some of the parts missing are the ones that were never delivered.

Quick service pleasant staff. The lads through the back didn’t waste any time. They brought my panels straight to my Van. Happy customer 😊

Fast efficient polite service from knowledgeable staff

We do a lot of house renovations and tend to use howdens before any other manufacturer. Staff are nice and always very helpful to us at building coatings

Arranged an appointment with Paul Donachie at Howdens in Paisley to discuss a new kitchen. Paul showed us the various displays and gave advice so that we could give some thought to want we wanted. He arranged a suitable time to call and measure our kitchen so he could come up with a plan taking into account what we wanted. We were delighted with the plan and ideas Paul came up with. After selecting the kitchen with advice and guidance from Paul we were provided with pictures what it would look like. Paul provided his phone number and said we could call anytime if we had any questions. He also gave us details of some joiners that they use for installing new kitchens. Not knowing tradesmen in the area this gave us confidence in who we were going to use for the fitting. During the whole process Paul was extremely helpful, answering further questions and when he was unable to take a call he called back later in the day. Kitchen fitted and we are absolutely delighted with the finished article and the price. Paul helped so much throughout the whole process and would have no hesitation in recommending him and Howdens to anyone planning a new kitchen.

Very easy to deal with very helpful getting my fridge freezer from warehouse and helping load it no hassle at all

Paul at the Paisley branch was superb, prices and the speed of delivery was very welcomed by my clients. Nothing to improve for now

Good product.
Excellent service

Friendly helpful staff.
Nothing was too much trouble for him.

Spent £18K on a kitchen, 2 sets of wardrobes, internal doors and 40m² LVT flooring. Quality of goods very good, no problems with that at all. Some goods were returned over time of installation.

The problem is with the final settlement of £926 refund due to me after making the last of the returns. Depot advised the trade account is a cash account and for returns they make credits to the trade account and then agree with the trade account holder to refund the money to me. However they cannot refund the money as the trade account doesn't have enough credit in it.

Had that been explained to me I would have ensured I was refunded money per return instead of waiting until the final return. Howdens did nothing to manage this with the trade account owner and ensure I got money refunded for credits applied. The trade account owner has apparently been able to use these credits to buy other goods that were nothing to do with me. The trade account owner claims not to have been informed by Howdens that credits were made for refunds to me.

I've requested a full refund repeatedly via the depot assistant manager, repeatedly tried to contact the depot manager and been referred back to same assistant manager. I've tried the complaints team who gave me the email address of Howdens credit manager who has not replied.

I've been offered a refund of the amount of credit in the trade account which is less than half the amount due and told it's between me and the trade account owner to get the outstanding amount back into the trade account. Howdens taking no responsibility for management of the trade account with the account owner and leaving me out of pocket indefinitely.

What a diabolical way to treat the paying customer.

Very helpful I manage to get a good deal for all my doors/facing and skirting.

Great stuff

Always friendly staff, great with trade customer service.

We had a list of kitchen companies to go and see as we were shopping around. After meeting with David Laird in the paisley branch we did not want to deal with anyone else.
David was easy to talk to and could see what our rambled vision would look like even though our descriptions weren't exactly easy to figure out. From our first meeting when David came out to measure up we knew it would be easy dealing with him. He was friendly, professional and god does he put in the hours for your design. Howdens were by far best value for money too, we didn't have to comprise on anything which with other companies we would have. The design David done was absolutely stunning and he took the time to explain or alter anything we wanted. Would 100% recommend howdens but would 1000% recommend David Laird. Absolute diamond of a guy.

The team at paisley all work well together and nothing is a problem.
So simple

Great service from start to finish by Paul & John. Our doors are fab, thank you 👌👌