I required a bathroom door lock and I had the pleasure of being served by Jayne at the Neyland branch. She was an outstanding advert for Howdens with her pleasant professionalism and efficiency obtai... See more
Company replied

Units 14 & 15, Honeyborough Industrial Estate, Neyland, SA73 1SE Pembrokeshire, Wales & West, GB
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I required a bathroom door lock and I had the pleasure of being served by Jayne at the Neyland branch. She was an outstanding advert for Howdens with her pleasant professionalism and efficiency obtai... See more
Company replied
Staff were incredibly helpful and very knowledgeable. Made me sorting what needed seamless
Company replied
The assembly process was definitely easier than dealing with Ikea, and the quality seems to be superior to Wren. However, we were sold products that didn't match what was promised, and we didn't rec... See more
Company replied
Due to my error I ordered the wrong size product, they kindly collected at no cost and replaced. Subsequently I discovered one of the units had slight damage, with NO drama or accusations they once a... See more
Company replied
The UK's No. 1 Trade Kitchen Supplier.
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Units 14 & 15, Honeyborough Industrial Estate, Neyland, SA73 1SE, Pembrokeshire, Wales & West, United Kingdom
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Fist class service from the Jayne and the young gentleman on the counter showroom.

Reply from Howdens - Pembroke
had to give up going to my nearest howdens (neyland) because of no stock, manager totaly oblivious (or dosen,t care) I would leave my work, travel 14 miles to neyland as they said they had my order only to arrive to be told they don,t have it, so its in the van 9 miles to haverfordwest wqho does have it, then back to work 90 mins later with a bit that should have been in the order in the first place. Not Good. Hopeless, so i moved my acount to Haverfordwest, I must say, i just had a kitchen designed and the quote was a little over 11K, my customers also went to Magnet and it was 6K , your units are no different to Magnet, so don't take the mick, I never used to but now i will always check you against other kitchen suppliers. The way i see it howdens will not be around much longer, you cannot fool the people all of the time, you will be found out, like me. Phil Griff 07770572463

Reply from Howdens - Pembroke
Great service with very helpful counter staff, good service from your delivery guys aswell
5 star service

Reply from Howdens - Pembroke

Reply from Howdens - Pembroke
I required a bathroom door lock and I had the pleasure of being served by Jayne at the Neyland branch. She was an outstanding advert for Howdens with her pleasant professionalism and efficiency obtaining the required lock within hours and helping me to complete an outstanding task before Christmas. Delighted all round.
Tony Key OBE Tenby

Reply from Howdens - Pembroke
Utility room design experience was very good, the design fitted perfectly.

Reply from Howdens - Pembroke
We have had a really positive experience from start to finish, kitchen is really exceptional love all aspects of it customer service was great would recommend buying from here

Reply from Howdens - Pembroke
Staff on the trade counter that do not actually have any trade experience or enough knowledge or adequate training

Reply from Howdens - Pembroke
Great Service and competitive pricing at Neyland Branch.

Reply from Howdens - Pembroke
More staff needed on the front counter, it’s always a long wait if someone is in the shop when I go in and only one serving them.

Reply from Howdens - Pembroke
The staff are friendly and always willing to help. The product is very good quality and if ever there is a problem it is solved quickly and easily.

Reply from Howdens - Pembroke
Very knowledgeable and helpful staff. Product was good quality.

Reply from Howdens - Pembroke
Excellent customer service and help in Neyland Branch

Reply from Howdens - Pembroke
Great service from Chris Phillips from Kitchen design and supply.

Reply from Howdens - Pembroke
Bought a microwave cabinet, it was broken . Had to drive back and exchange it for one that had been returned by someone else as it was the wrong colour.
The oven was broken , the fan was not fitted to the mount. It was repaired after being turned on for 30 seconds.
We received the wrong sink and had also received three different order numbers for three different sinks.
A new one was delivered after a week of waiting and also had to pay the difference In price as the first one sent was cheaper.
The gas hob was fitted to day by a very good gas engineer. We have turned it off as a smell of gas is coming from under one of the control knobs. Engineer coming back out tomorrow .
More cost !
The sink is warped , I have used a tube of silicon and placed my toolbox plus various other heavy items to hold it down.
What a shop of horrors.
Forgot to say the hob edge is raised up on one corner about 5mm . Cheap and nasty products sold at premium prices.

Reply from Howdens - Pembroke

Reply from Howdens - Pembroke
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