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Howdens - Pembroke Reviews 

54
TrustScore 4.5 out of 5

4.5

Units 14 & 15, Honeyborough Industrial Estate, Neyland, SA73 1SE Pembrokeshire, Wales & West, GB


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Rated 5 out of 5 stars

I required a bathroom door lock and I had the pleasure of being served by Jayne at the Neyland branch. She was an outstanding advert for Howdens with her pleasant professionalism and efficiency obtai... See more

Company replied

Rated 5 out of 5 stars

Staff were incredibly helpful and very knowledgeable. Made me sorting what needed seamless

Company replied

Rated 3 out of 5 stars

The assembly process was definitely easier than dealing with Ikea, and the quality seems to be superior to Wren. However, we were sold products that didn't match what was promised, and we didn't rec... See more

Company replied

Rated 5 out of 5 stars

Due to my error I ordered the wrong size product, they kindly collected at no cost and replaced. Subsequently I discovered one of the units had slight damage, with NO drama or accusations they once a... See more

Company replied


Company details

  1. Kitchen Supply Store
  2. Bedroom Furniture Store
  3. Door Supplier
  4. Flooring Store
  5. Kitchen Furniture Store

Written by the company

The UK's No. 1 Trade Kitchen Supplier.

The UK’s largest manufacturer and supplier of fitted kitchens, appliances, and joinery products.

Written by the company

'UK's Number 1 Trade Kitchen Supplier' - Fitted bedrooms, doors, joinery, and hardware - everything you need to complete the job, plus projects around the home including flooring, skirting and architrave, stairs and stair parts. Over 850 local depots, local stock, ready to go. UK manufactured cabinetry with a 25-year guarantee. Trusted trade quality - everything we make is tested in our FIRA Gold-Accredited lab - the only one of its standard in the world, Free home survey and design service, work with the trade to create a space that is right on quality, price, and style.
Available Through the Trade
Anyone can have a Howdens kitchen, bedroom or doors, joinery and flooring products, when they are installed with the expertise of the trade. Howdens only sell to the trade, to provide products and a service you can trust. The trade has the skills and experience to complete the whole job, including complex tasks like moving utilities, services and walls and fitting to awkward angles. Local trades also have the best knowledge of local homes and building practices, helping a project run smoothly. Howdens work with the trade to customize their products for non-standard fits at the best price, supported by exclusive trade prices. The Trade add value to your home.
Click & Collect
Howdens trade customers can see their confidential trade prices across thousands of products, add items to a project list, and send their order request straight to their local depot. Whether planning ahead or ordering on the go, Click & Collect is designed to save the trade time on site. Download our Trade App to make collecting products easier. Check local depot stock, build and manage orders, and get in and out of the depot quickly, when it suits your working day. With 24/7 access to your Online Trade Account, you can view live trade prices, order items for collection with Anytime Ordering, manage invoices and payments, track your account balance, and stay in control of your projects from start to finish.
Howdens Expo
Visit Howdens Expo showrooms in Raunds or Howden, to explore their largest collections of kitchens and bedrooms on display, as well as everything you need to complete the job, including sinks, taps, worktops and appliances. Get help and personalized advice from their expert team, see product details up close and find the right solution for your project. You can also view their showrooms online through their Virtual Expo.
Fitted Kitchens
Explore their wide range of high-quality fitted kitchens, from classic styles to contemporary handle less designs, available in a variety of colours and finishes. Their kitchen cupboard doors are designed to provide style and durability, making the kitchen a functional and striking centerpiece for the home.
Joinery
Anyone can have Howdens doors, joinery, and flooring products when they are installed with the expertise of the trade. Visit your local depot to get started and transform a home with joinery products, including skirting and architrave, stair parts, stair cladding, stair winder boxes and flights, decorative mouldings and wall panelling, door casings and linings and loft access and boards, suitable for renovations and new-build projects. Products are available from local stock, with solutions for every budget.
Fitted Bedrooms
Our Bedrooms Mean Business. Organize and optimize space with a wide choice of designs, colours, cabinet sizes, and storage accessories for every space and budget. Make the most of the space you have with flexible fitted bedroom solutions that utilize redundant areas such as corners and alcoves or create a bespoke walk-in wardrobe or dressing room. Sliding door options also mean fitted bedrooms work in even the smallest of rooms. With a wide choice of fitted bedroom ranges and dozens of accessories to personalize your space, Howdens' designers have the expertise to bring your ideas to life.
Template & Fit
Precise and personalized – every detail of your Howdens quartz worktop, Howdens acrylic worktop, or Dekton stone worktop, is chosen by you and expertly created by us. Choose your surface, specify the features, and we will measure, make, and fit it in just 5 working days from template to fit. Our surfaces are created from high-end materials by our expert team, making them a lasting statement in your home.

Contact info

  • Units 14 & 15, Honeyborough Industrial Estate, Neyland, SA73 1SE, Pembrokeshire, Wales & West, United Kingdom

  • 01646 602 324

4.5

Excellent

TrustScore 4.5 out of 5

54 reviews

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4.5

All reviews

(54)

9,153 reviews in the last 12 months

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Rated 3 out of 5 stars

had to give up going to my nearest…

had to give up going to my nearest howdens (neyland) because of no stock, manager totaly oblivious (or dosen,t care) I would leave my work, travel 14 miles to neyland as they said they had my order only to arrive to be told they don,t have it, so its in the van 9 miles to haverfordwest wqho does have it, then back to work 90 mins later with a bit that should have been in the order in the first place. Not Good. Hopeless, so i moved my acount to Haverfordwest, I must say, i just had a kitchen designed and the quote was a little over 11K, my customers also went to Magnet and it was 6K , your units are no different to Magnet, so don't take the mick, I never used to but now i will always check you against other kitchen suppliers. The way i see it howdens will not be around much longer, you cannot fool the people all of the time, you will be found out, like me. Phil Griff 07770572463

August 1, 2023
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Reply from Howdens - Pembroke

Thank you for your feedback, Phil. We will share your comments internally. If you would like to discuss this further, please email reviews@howdens.com.

Rated 5 out of 5 stars

Excellent service

Excellent service, excellent staff, excellent products

May 9, 2023
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Reply from Howdens - Pembroke

Hi, Thanks for leaving this 5 star review for the Howdens - Pembroke depot! Best wishes, Tash

Rated 5 out of 5 stars

Service with a Smile.I required a bathroom door lock and I…

I required a bathroom door lock and I had the pleasure of being served by Jayne at the Neyland branch. She was an outstanding advert for Howdens with her pleasant professionalism and efficiency obtaining the required lock within hours and helping me to complete an outstanding task before Christmas. Delighted all round.
Tony Key OBE Tenby

December 21, 2022
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Reply from Howdens - Pembroke

Hi, Thanks for leaving this 5 star review for the Howdens – Pembroke depot! Have a lovely day! Tash.

Rated 5 out of 5 stars

Great service

We have had a really positive experience from start to finish, kitchen is really exceptional love all aspects of it customer service was great would recommend buying from here

October 20, 2022
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Reply from Howdens - Pembroke

Hello, Thanks for reviewing our Howdens – Pembroke depot. Have a lovely day! Tash.

Rated 1 out of 5 stars

Not sure

Could do better

September 30, 2022
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Reply from Howdens - Pembroke

We're sorry you have been disappointed by your experience. If you would like to provide any further details regarding this matter, please email reviews@howdens.com.

Rated 2 out of 5 stars

Staff on the trade counter that do not…

Staff on the trade counter that do not actually have any trade experience or enough knowledge or adequate training

August 19, 2022
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Reply from Howdens - Pembroke

Thank you for bringing this matter to our attention, Barry. Please be assured we will raise your comments with the Pembroke depot for their acknowledgment and clarity on the situation. If you would like to discuss this matter further, please email reviews@howdens.com.

Rated 2 out of 5 stars

More staff needed on the front counter

More staff needed on the front counter, it’s always a long wait if someone is in the shop when I go in and only one serving them.

July 23, 2022
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Reply from Howdens - Pembroke

Thank you for your feedback, Neil. Please be assured we will share your comments with the Pembroke depot for their acknowledgment. All the best

Rated 5 out of 5 stars

Excellent traders. …

The staff are friendly and always willing to help. The product is very good quality and if ever there is a problem it is solved quickly and easily.

July 15, 2022
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Reply from Howdens - Pembroke

Good afternoon, Thanks for reviewing our Howdens – Pembroke depot. All the best, Tash.

Rated 5 out of 5 stars

Very knowledgeable and helpful staff

Very knowledgeable and helpful staff. Product was good quality.

July 10, 2022
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Reply from Howdens - Pembroke

Good afternoon, Thanks for reviewing our Howdens – Pembroke depot. Take care and have a lovely day, Tash.

Rated 1 out of 5 stars

Everything is faulty or wrong.

Bought a microwave cabinet, it was broken . Had to drive back and exchange it for one that had been returned by someone else as it was the wrong colour.
The oven was broken , the fan was not fitted to the mount. It was repaired after being turned on for 30 seconds.
We received the wrong sink and had also received three different order numbers for three different sinks.
A new one was delivered after a week of waiting and also had to pay the difference In price as the first one sent was cheaper.
The gas hob was fitted to day by a very good gas engineer. We have turned it off as a smell of gas is coming from under one of the control knobs. Engineer coming back out tomorrow .
More cost !
The sink is warped , I have used a tube of silicon and placed my toolbox plus various other heavy items to hold it down.
What a shop of horrors.
Forgot to say the hob edge is raised up on one corner about 5mm . Cheap and nasty products sold at premium prices.

May 5, 2022
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Reply from Howdens - Pembroke

We're sorry you have been disappointed by your experience, Garry. Please rest assured we will share your comments internally. If you would like to provide any further details regarding this matter, please email reviews@howdens.com. All the best

Rated 5 out of 5 stars

Pleased.

Good service and products as always from Howdens Pembroke.

February 24, 2022
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Reply from Howdens - Pembroke

Good afternoon, Thanks for leaving this positive review. All the best, Tash.

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