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Howdens - Penicuik Reviews 30

TrustScore 4.5 out of 5

4.4

Units 1 & 2, Eastfield Industrial Estate, Penicuik, EH26 8HA Midlothian, Scotland, GB


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See what reviewers are saying

Rated 5 out of 5 stars

Howdens were fabulous donating a large proportion of the kitchen units being used for a community foodbank here - helping to establish a kitchen area for hot food service

Company replied

Rated 5 out of 5 stars

The staff at Howdens are always friendly and professional. Howdens has a wide range of products and always in stock.

Company replied

Rated 5 out of 5 stars

Had a replacement kitchen door job, not always the easiest in terms of sizing but the team at Penicuik were excellent. These days with delivery and availability being an issue, the guys managed to get... See more

Company replied


Company details

  1. Kitchen Supply Store
  2. Bedroom Furniture Store
  3. Door Supplier
  4. Flooring Store
  5. Kitchen Furniture Store

Written by the company

The UK's No. 1 Trade Kitchen Supplier.

The UK’s largest manufacturer and supplier of fitted kitchens, appliances, and joinery products.

Written by the company

'UK's Number 1 Trade Kitchen Supplier' - Fitted bedrooms, doors, joinery, and hardware - everything you need to complete the job, plus projects around the home including flooring, skirting and architrave, stairs and stair parts. Over 850 local depots, local stock, ready to go. UK manufactured cabinetry with a 25-year guarantee. Trusted trade quality - everything we make is tested in our FIRA Gold-Accredited lab - the only one of its standard in the world, Free home survey and design service, work with the trade to create a space that is right on quality, price, and style.
Available Through the Trade
Anyone can have a Howdens kitchen, bedroom or doors, joinery and flooring products, when they are installed with the expertise of the trade. Howdens only sell to the trade, to provide products and a service you can trust. The trade has the skills and experience to complete the whole job, including complex tasks like moving utilities, services and walls and fitting to awkward angles. Local trades also have the best knowledge of local homes and building practices, helping a project run smoothly. Howdens work with the trade to customize their products for non-standard fits at the best price, supported by exclusive trade prices. The Trade add value to your home.
Click & Collect
Howdens trade customers can see their confidential trade prices across thousands of products, add items to a project list, and send their order request straight to their local depot. Whether planning ahead or ordering on the go, Click & Collect is designed to save the trade time on site. Download our Trade App to make collecting products easier. Check local depot stock, build and manage orders, and get in and out of the depot quickly, when it suits your working day. With 24/7 access to your Online Trade Account, you can view live trade prices, order items for collection with Anytime Ordering, manage invoices and payments, track your account balance, and stay in control of your projects from start to finish.
Howdens Expo
Visit Howdens Expo showrooms in Raunds or Howden, to explore their largest collections of kitchens and bedrooms on display, as well as everything you need to complete the job, including sinks, taps, worktops and appliances. Get help and personalized advice from their expert team, see product details up close and find the right solution for your project. You can also view their showrooms online through their Virtual Expo.
Fitted Kitchens
Explore their wide range of high-quality fitted kitchens, from classic styles to contemporary handle less designs, available in a variety of colours and finishes. Their kitchen cupboard doors are designed to provide style and durability, making the kitchen a functional and striking centerpiece for the home.
Joinery
Anyone can have Howdens doors, joinery, and flooring products when they are installed with the expertise of the trade. Visit your local depot to get started and transform a home with joinery products, including skirting and architrave, stair parts, stair cladding, stair winder boxes and flights, decorative mouldings and wall panelling, door casings and linings and loft access and boards, suitable for renovations and new-build projects. Products are available from local stock, with solutions for every budget.
Fitted Bedrooms
Our Bedrooms Mean Business. Organize and optimize space with a wide choice of designs, colours, cabinet sizes, and storage accessories for every space and budget. Make the most of the space you have with flexible fitted bedroom solutions that utilize redundant areas such as corners and alcoves or create a bespoke walk-in wardrobe or dressing room. Sliding door options also mean fitted bedrooms work in even the smallest of rooms. With a wide choice of fitted bedroom ranges and dozens of accessories to personalize your space, Howdens' designers have the expertise to bring your ideas to life.
Template & Fit
Precise and personalized – every detail of your Howdens quartz worktop, Howdens acrylic worktop, or Dekton stone worktop, is chosen by you and expertly created by us. Choose your surface, specify the features, and we will measure, make, and fit it in just 5 working days from template to fit. Our surfaces are created from high-end materials by our expert team, making them a lasting statement in your home.

Contact info

  • Units 1 & 2, Eastfield Industrial Estate, Penicuik, EH26 8HA, Midlothian, Scotland, United Kingdom

  • 01968 679 763

4.4

Excellent

TrustScore 4.5 out of 5

30 reviews

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Rated 5 out of 5 stars

Good reliable service with quality…

Good reliable service with quality products and great customer relations.

May 20, 2025
Howdens - Penicuik logo

Reply from Howdens - Penicuik

Hello Mark, good morning,

Thank you for your kind words and for highlighting our service, product quality, and customer relations. We are pleased to hear about your positive experience with us.

Best wishes,

Rated 5 out of 5 stars

Friendly staff

August 10, 2024
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Reply from Howdens - Penicuik

Good afternoon Neil, Thanks so much for leaving this 5* review! That is great news. We hope to see you again soon. Best wishes, Alan.

Rated 5 out of 5 stars

The staff at Howdens are always…

The staff at Howdens are always friendly and professional. Howdens has a wide range of products and always in stock.

April 12, 2024
Howdens - Penicuik logo

Reply from Howdens - Penicuik

Hi Jordan, Thank you for leaving this 5* rating. Best wishes.

Rated 5 out of 5 stars

Charity donation

Howdens were fabulous donating a large proportion of the kitchen units being used for a community foodbank here - helping to establish a kitchen area for hot food service

December 7, 2023
Howdens - Penicuik logo

Reply from Howdens - Penicuik

Hi, Thanks for leaving this positive review. Have a lovely day! Tash.

Rated 2 out of 5 stars

Good Products But Better Systems Needed

The quality of Howdens products is good and the styles suit current tastes. Unfortunately, the availability of flooring samples was patchy with some being out on 'loan' when needed. However, this was resolved by 'sale & return' of complete boxes of flooring. Wardrobe doors I ordered came in within a week, but were the wrong size - this is now being resolved. The main problem with Howdens is that likely prices are not available up-front. Howdens should operate like other suppliers with price lists against which we can negotiate discounts. Nevertheless, Howdens staff are very friendly and as helpful as they can be without being pushy.

June 30, 2023
Howdens - Penicuik logo

Reply from Howdens - Penicuik

Thank you for the time to leave this review. You can find more information on our pricing here: https://www.howdens.com/help-and-advice/buying-from-us/our-pricing.

Depots manage pricing themselves, therefore please refer back to the Penicuik depot for any further queries regarding this matter.

Rated 2 out of 5 stars

Penicuik branch

I was told my doors that I would be fitting for a customer would be in on the Tuesday the 21st of February, (I ordered them a week ago) however they haven’t been delivered and i was told that there’s nothing that they could do for me. ‘They should be in for Thursday’.I have no choice to lose two days work due to them not being in, if the don’t come in on the next delivery date i will be with out work for just under a week. my business is taking a hit time and time again because of this reoccurring theme. Please can this be addressed!

February 21, 2023
Unprompted review
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Reply from Howdens - Penicuik

Thank you for bringing this matter to our attention, Dan. Please be assured we will raise your comments with the Penicuik depot for their acknowledgment and clarity on the situation. If you would like to discuss this matter further, please email reviews@howdens.com.

Rated 5 out of 5 stars

Excellent service

Had a replacement kitchen door job, not always the easiest in terms of sizing but the team at Penicuik were excellent. These days with delivery and availability being an issue, the guys managed to get everything together in good time and another happy customer for us.

September 14, 2022
Howdens - Penicuik logo

Reply from Howdens - Penicuik

Hi, Thanks for leaving this 5 star review for the Howdens – Penicuik depot! Best wishes, Tash

Rated 5 out of 5 stars

We found a hidden gem when we entered…

We found a hidden gem when we entered the portacabin at Howden’s in Penicuik. Her name is Nicola Capaldi. Nicola is an extremely knowledgeable and skilled professional who knew her products and used her great communication skills to help guide us in deciding the best units to meet our needs. She maintained her cheerful and positive manner despite the time it took us to decide. I just hope Howden’s are aware of how great she is and pay her accordingly.

April 14, 2022
Unprompted review
Howdens - Penicuik logo

Reply from Howdens - Penicuik

Hello Martha, Thanks for reviewing our Howdens – Penicuik depot. It's great to read your comments. Have a great day, Tash.

Rated 5 out of 5 stars

Efficient service with a smile

Everything was in stock when they said. Friendly staff always ready to help.

March 17, 2022
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Reply from Howdens - Penicuik

Good afternoon, Thank you for taking the time to leave this review. All the best, Tash.

Rated 5 out of 5 stars

Top Notch

Staff found the required item from stock very quickly and obligingly cut it to fit in my car. Even had a complimentary coffee. Top notch service.

March 9, 2022
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Reply from Howdens - Penicuik

Good afternoon, Thanks for reviewing our Howdens – Penicuik depot. All the best, Tash.

Rated 5 out of 5 stars

Excellent service from the team!

Excellent customer service from the team, Ryan, Nicola, dean and the tall young lad (sorry not got your name yet) very welcoming every time and extremely helpful! Make it my number one place to get a kitchen, door, wardrobe quote! Kind regards kyle.

January 29, 2022
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Reply from Howdens - Penicuik

Good afternoon, It's great to hear that you had such a positive experience. Have a great day, Tash.

Rated 5 out of 5 stars

Great service and friendly staff and…

Great service and friendly staff and always thereto help if you have a problem.

January 22, 2022
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Reply from Howdens - Penicuik

Good morning Barry, thanks for taking the time out of your day to leave this review. That is really good to hear. Have a lovely day! Harriet.

Rated 2 out of 5 stars

Poor customer service

December 21, 2021
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Reply from Howdens - Penicuik

Good morning. It would be helpful if you could email us with some details of why you’ve been dissatisfied with your experience at Howdens to reviews@howdens.com so that we can help further.

Rated 5 out of 5 stars

First class

First class, all the staff are very well trained and Dean the manager is doing a great job 👍

November 8, 2021
Howdens - Penicuik logo

Reply from Howdens - Penicuik

Good afternoon, thank you for leaving a 5* review. We're sure that the team at the Penicuik depot will be pleased to read this. Best wishes, Harriet.

Rated 5 out of 5 stars

Good price and good service on recent…

Good price and good service on recent purchase thank you

November 3, 2021
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Reply from Howdens - Penicuik

Good afternoon Simon, thanks so much for leaving this 5* review! That is great news. We hope to see you again soon. Best wishes. Harriet.

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