Banner for Howdens - Preston

Howdens - Preston Reviews 

125
TrustScore 4.5 out of 5

4.5

Unit 3 & 4, Preston Trade Park, Ribbleton Lane, PR1 5AU Preston, North West, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Ryan was really helpful and came up with invaluable suggestions and ideas I hadn’t even thought of. He went out of his way to accommodate me at short notice. Unfortunately, my build project has ha... See more

Company replied

Rated 5 out of 5 stars

Sam and the team are so professional in every way. The products is good quality. Great price, great service, great choice wouldn't go anywhere else.

Company replied

Rated 5 out of 5 stars

After months of deliberating Ryan (Preston Howdens) helped us to take the decision. The prospect of having a new kitchen fitted three weeks before Christmas was daunting but we're so glad we did. Luck... See more

Company replied

Rated 5 out of 5 stars

Great customer service from start to finish. Samantha Moss has been outstanding – her kitchen knowledge, organisation, and personal touch made the whole process stress-free. She’s always friendly,... See more

Company replied


Company details

  1. Kitchen Supply Store
  2. Bedroom Furniture Store
  3. Door Supplier
  4. Flooring Store
  5. Kitchen Furniture Store

Written by the company

The UK's No. 1 Trade Kitchen Supplier.

The UK’s largest manufacturer and supplier of fitted kitchens, appliances, and joinery products.

Written by the company

'UK's Number 1 Trade Kitchen Supplier' - Fitted bedrooms, doors, joinery, and hardware - everything you need to complete the job, plus projects around the home including flooring, skirting and architrave, stairs and stair parts. Over 850 local depots, local stock, ready to go. UK manufactured cabinetry with a 25-year guarantee. Trusted trade quality - everything we make is tested in our FIRA Gold-Accredited lab - the only one of its standard in the world, Free home survey and design service, work with the trade to create a space that is right on quality, price, and style.
Available Through the Trade
Anyone can have a Howdens kitchen, bedroom or doors, joinery and flooring products, when they are installed with the expertise of the trade. Howdens only sell to the trade, to provide products and a service you can trust. The trade has the skills and experience to complete the whole job, including complex tasks like moving utilities, services and walls and fitting to awkward angles. Local trades also have the best knowledge of local homes and building practices, helping a project run smoothly. Howdens work with the trade to customize their products for non-standard fits at the best price, supported by exclusive trade prices. The Trade add value to your home.
Click & Collect
Howdens trade customers can see their confidential trade prices across thousands of products, add items to a project list, and send their order request straight to their local depot. Whether planning ahead or ordering on the go, Click & Collect is designed to save the trade time on site. Download our Trade App to make collecting products easier. Check local depot stock, build and manage orders, and get in and out of the depot quickly, when it suits your working day. With 24/7 access to your Online Trade Account, you can view live trade prices, order items for collection with Anytime Ordering, manage invoices and payments, track your account balance, and stay in control of your projects from start to finish.
Howdens Expo
Visit Howdens Expo showrooms in Raunds or Howden, to explore their largest collections of kitchens and bedrooms on display, as well as everything you need to complete the job, including sinks, taps, worktops and appliances. Get help and personalized advice from their expert team, see product details up close and find the right solution for your project. You can also view their showrooms online through their Virtual Expo.
Fitted Kitchens
Explore their wide range of high-quality fitted kitchens, from classic styles to contemporary handle less designs, available in a variety of colours and finishes. Their kitchen cupboard doors are designed to provide style and durability, making the kitchen a functional and striking centerpiece for the home.
Joinery
Anyone can have Howdens doors, joinery, and flooring products when they are installed with the expertise of the trade. Visit your local depot to get started and transform a home with joinery products, including skirting and architrave, stair parts, stair cladding, stair winder boxes and flights, decorative mouldings and wall panelling, door casings and linings and loft access and boards, suitable for renovations and new-build projects. Products are available from local stock, with solutions for every budget.
Fitted Bedrooms
Our Bedrooms Mean Business. Organize and optimize space with a wide choice of designs, colours, cabinet sizes, and storage accessories for every space and budget. Make the most of the space you have with flexible fitted bedroom solutions that utilize redundant areas such as corners and alcoves or create a bespoke walk-in wardrobe or dressing room. Sliding door options also mean fitted bedrooms work in even the smallest of rooms. With a wide choice of fitted bedroom ranges and dozens of accessories to personalize your space, Howdens' designers have the expertise to bring your ideas to life.
Template & Fit
Precise and personalized – every detail of your Howdens quartz worktop, Howdens acrylic worktop, or Dekton stone worktop, is chosen by you and expertly created by us. Choose your surface, specify the features, and we will measure, make, and fit it in just 5 working days from template to fit. Our surfaces are created from high-end materials by our expert team, making them a lasting statement in your home.

Contact info

  • Unit 3 & 4, Preston Trade Park, Ribbleton Lane, PR1 5AU, Preston, North West, United Kingdom

  • 01772 651 500

4.5

Excellent

TrustScore 4.5 out of 5

125 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.5

All reviews

(125)

9,114 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Staff seem like a good team

Staff seem like a good team. Friendly and helpful. Excellent and extensive product range with good stock level. Having on line access to product and prices definitely an advantage.

April 6, 2022
Howdens - Preston logo

Reply from Howdens - Preston

Hello Michael, Thanks for leaving this positive review. Have a great day, Tash.

Rated 1 out of 5 stars

Truth about Howdens

Bought full kitchen persuaded by my 'bulder' knocking walls down. Fitter came in, explained what I wanted.

Paid over 4 grand for units, then a day later paid 750 for fitting, my massive mistake, as in he never completed any job, and. I was naive

The fitter had mis measured the units, so a massive gap. Also I ordered and paid for upstands, and the fitting { paid for was in the price,) but the upstands were completely different to my worktop. Howdens still owe me these upstands.

Regarding the flooring I bought from them, it is still unfinished, and that was another grand
I paid their fitter for, both to purchase and to fit, silly me. The man I have paid twice to in trust, without having jobs finished is Mark
Weardon, or a name like that.

My biggest mistake was paying him before he finished the jobs I had paid him to complete. He would set a date to finish, but then his mum had cancer, and he could not come as he had forgotten he had booked me in. Never had an experience like this, but may have to go to trading standards

January 28, 2022
Unprompted review
Howdens - Preston logo

Reply from Howdens - Preston

Good afternoon Helen.

As you are aware, Howdens is a trade only supply organisation, therefore we must also advise that any contractual trade obligations, which you may have entered, would be entirely at your own discretion. It is your responsibility to ensure that any trade services which you choose to retain, meet with your individual requirements. This would include any additional sub-contractors. Please be advised that Howdens do not accept liability for the installation of its products, or any issues that arise as a direct consequence. All stock must be checked for compliance and suitability prior to installation, to ensure additional costs are not incurred by either party.

I can only apologise if the level of service provision has not met with your expectation and respectfully request that you refer all further communications to your contracted tradesperson in accordance with your contract of trade. Alternatively, you may wish to seek independent advice.

Best wishes.

Rated 5 out of 5 stars

Howdens Preston Kitchen Review

I have just fitted a kitchen supplied by Howdens Preston and I have been left impressed enough to leave a review.

Ryan the designer at this branch attended the very next day after calling to make an appointment and left me with a design that was more aesthetically pleasing and ergonomic than any of the other designs I have had done.

All the items I required were in stock which is a big bonus to avoid delays if you need anything extra after the first delivery. It was delivered promptly and the driver also assisted with getting the units inside before the rain came. The trade counter staff were also extremely helpful and polite.

The machinery Howdens use to produce the doors and cabinets must be very accurate as the units and doors required very little adjustment after fitting. All in all I have been left with a fairly easy to install and great looking kitchen. Very happy customer.

January 28, 2022
Unprompted review
Howdens - Preston logo

Reply from Howdens - Preston

Hello Mark, Thank you for taking the time to leave this review. It's great to read your comments. All the best, Tash.

Rated 1 out of 5 stars

Went 10 min before closing time

Went 10 min before closing time,
Wasn’t very welcome, had no knowledge and said im a kitchen designer,
No smile on the gent,
But the lads who work in the warehouse where very helpful greeted me with a smile

January 23, 2022
Howdens - Preston logo

Reply from Howdens - Preston

Thank you for bringing this matter to our attention. Please rest assured we will share your feedback internally. If you would like to provide any further details regarding this matter, please email reviews@howdens.com.

Rated 5 out of 5 stars

Staff always helpful

Staff always helpful, knowledgeable and they have great deals 👍

December 15, 2021
Howdens - Preston logo

Reply from Howdens - Preston

Good afternoon, thank you so much for leaving this 5* review for our Preston depot! I'm sure they will be really pleased to read your kind comments. Take care and enjoy your day! Harriet.

Rated 5 out of 5 stars

Excellent service and care

We have recently had our kitchen designed by Arif. He gave us excellent advice and was really professional in all our dealings with Howdens. The kitchen is now in situ and looks amazing, the quality is superb and Arifs’ design makes great use of our space. We would definitely recommend Howdens Preston for service and care.

December 14, 2021
Unprompted review
Howdens - Preston logo

Reply from Howdens - Preston

Good morning Clare. Thank you for your great feedback. All the best, Harriet.

Rated 5 out of 5 stars

Fantastic staff at Preston…

Fantastic staff at Preston branch,nothing is a problem to them,excellent service,Harry is on the ball .

November 27, 2021
Howdens - Preston logo

Reply from Howdens - Preston

Hi. Thank you for your five-star review. It's great to read your feedback regarding our service. Many thanks, Ellie.

Rated 5 out of 5 stars

Great as ever

In no particular order - Items in stock. Helpful staff. Sensible prices. Great free coffee.

November 12, 2021
Howdens - Preston logo

Reply from Howdens - Preston

Hi Greg, thank you for leaving this positive review - that is great to hear! Take care and enjoy your day. Ellie.

Rated 3 out of 5 stars

Pressured to order by deadline for sale…

Pressured to order by deadline for sale date and had to receive kitchen 3 days later.
Adjusted work load and ripped kitchen out ready for delivery including getting electrics, plumbing and plastering sorted.
Less than half the kitchen arrived and now waiting another 2 weeks for the remainder so customer without kitchen for longer than needed.
Ordered replacement parts for damaged parts for different job and all arrived damaged again. Lots of wasted time and loss of earnings.

November 9, 2021
Howdens - Preston logo

Reply from Howdens - Preston

Thank you for bringing this matter to our attention, Mark. Could you please email reviews@howdens.com with your contact details so we can provide further help?

Rated 1 out of 5 stars

Did not deliver everything on the first…

Did not deliver everything on the first delivery or the second or third ,I was to fit the kitchen for but because it took over week to get things I had pay someone to fit ,I'm extremely disappointed with the service if you not got everything in we should have been told

November 1, 2021
Howdens - Preston logo

Reply from Howdens - Preston

Thank you for bringing this matter to our attention, Ian. Please rest assured we will share your feedback internally. If you would like to provide any further details regarding this matter, please email reviews@howdens.com.

Rated 5 out of 5 stars

Howdens Preston

August 17, 2021
Howdens - Preston logo

Reply from Howdens - Preston

Thank you for the positive review Arshad. All the best, Harriet

Rated 3 out of 5 stars

Great products but can’t get estimates.

Products are great. Service is shocking at times as we can’t get prices and estimates. Staff are friendly and efficient in store but we struggle to get the information needed to price up jobs. Customers I have sent in have also experienced the same lack of service and have subsequently gone elsewhere.

August 8, 2021
Howdens - Preston logo

Reply from Howdens - Preston

Good morning Chris. We have shared your rating with the depot but it would be helpful if you could email us with some details of why you’ve been dissatisfied with your experience at Howdens to reviews@howdens.com so that we can help further.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look